Collection By Thornley Groves Altrincham reviews

★★★★★ 1/5

Trustpilot

I have rented for 8 years

I have rented for 8 years. Previously with Barlow and white. They were crap as well. My rent is due 1st every month and is paid 1st of every month. I get texts every month telling me I'm late with the rent and this month I got a debt recovery letter from someone named muheet tufeal ... None of them know what they are doing .... absolute shambles .

Yvonne · 4 June 2023

★★★★★ 5/5

Trustpilot

Very professional service

Very professional service! Thanks, Kevin and the team for an exceptional, and amazing service. The team kept me updated all through the process, and made the whole stuff super easy and transparent!

John · 8 April 2022

★★★★★ 5/5

Trustpilot

Prompt service

Thanks to Lois Sutton, for coming forward and dealing with the electrical issue of our rented accommodation so promptly, and arranging everything, in absence of Katie.

Sounak · 18 December 2022

★★★★★ 1/5

Trustpilot

Very disappointed with the customer service

Very disappointed with our end of tenancy checkout which Jae Manwaring completed from the Manchester branch. We were charged for things that we had evidence for which was already damaged at the start of the tenancy. Then charged over £100 for cleaning some dust off dining room chairs and water marks off the tap and metal radiator. Tried to resolve with Jae and he ignored emails. In his reply following my complaint he was unhelpful, sarcastic and didn't offer an apology. We decided to pay the charges because another £80 fee from Reposit would have been due if our dispute was granted in Thornley Groves favour. We had no confidence at this point in a fair process. As we had aleady paid the trumpted up charges through reposit we didn't get a refund. Not a trust worthy company unfortunately.

Paul · 7 April 2022

★★★★★ 5/5

Trustpilot

I have had a very awesome experience …

I have had a very awesome experience as a Landlord- a tenant leaving, a new tenant identified and settled into the house so seamlessly. Excellent communication all the way through. Genuine interest in getting the right person/people into the house and making sure i was part of that decisionOnline real time accounting- so kept aware of all transactionsThank you Salford/Prestwich and Manchester Team- Liam, Amanda and Jacob for all the attention to detail. I entrusted my home to them and they delivered.Painless experience which is much appreciated especially when i am so far away from UK. Best wishes Bibian

Oma · 5 April 2022

★★★★★ 1/5

Trustpilot

Poor communication

I am a landlord and use Thornley Groves in Manchester to manage by property.I have found their service continually lacking. I am outside the UK and rely on them to manage my property on my behalf. This week however they suddenly emailed me to let me know that Council tax has been outstanding for almost a year and that urgent action is required - action that they were supposed to handle.I have also received conflicting information from different members of staff on consecutive days and never know who my contact person is as it seems to change with every email they send.

Steve · 31 March 2022

★★★★★ 4/5

Trustpilot

Thanks Thornley Groves, both front and back office staff

We are satisfy with the services provided by Thornley Groves, both front and back office. One of our tenant failed to pay the rent on time, skipped calls and emails. TG Debt Recovery Team, Adeeb Ahmed had called in person and tried with all might to get in touch with the tenant and reassured prompt payment. We do appreciate this service and especially the emails are attended to and promptly answered by TG. Thanks, you are all a great team!

Cecilia · 24 March 2022

★★★★★ 1/5

Trustpilot

Poor Service RIPED OFF

Grandaughter expressed an interest in a rental property and explained unemployed at the moment but was waiting on checks for a job, however, this was OK at first but now Thornley Grove weeks down the line have said it is not good enough and canceled her application and will not return her deposit. Thornley Grove, you canceled the application, not my grandaughter RIP OFF in my veiw.The email address provided for reply at Thornley Groves does not work. Another example of poor service

Graham · 23 March 2022

★★★★★ 5/5

Trustpilot

Excellent service and very helpful

Sophie was extremely helpful and gave us great service, answered all our questions or found out the information we needed, gave a friendly tour and found the perfect place for me! 10/10 recommend

Reanne · 29 January 2022

★★★★★ 5/5

Trustpilot

Abdullah was extremely helpful

Abdullah was extremely helpful , he contacted different parties to sort out my issue . It was pleasure dealing with him.

Omar · 18 May 2023

★★★★★ 5/5

Trustpilot

Always helpful and supportive

Clare was always helpful and supportive, always able to give good advice when needed. A friend at a difficult time.

Mr · 16 June 2023

★★★★★ 5/5

Trustpilot

Kelly McDermott was excellent

Kelly McDermott was excellent. She was consistently polite, professional, and approachable, which made it stress-free. Kelly took the time to patiently answer all of our questions and explained everything clearly without ever making us feel rushed.

Dave · 25 January 2026

★★★★★ 1/5

Trustpilot

Thornley Groves damaged my car and ignored my calls…

Thornley Groves were completing some maintenance work on the house opposite mine to let out. When builders were on the roof carrying out some sort of work, they knocked or dropped some rocks/tiles off the roof which unfortunately hit my car causing a dent and scrapes. One of the builders inside seen and knocked on my house to tell me. They told me to contact the office who will resolve. The office then told me to go speak to the building site manager who was down that day, I told him. He took my details and agreed that they should sort it. Told me to get prices from a garage for repair, which I did. Emailed the team leader ‘Richard’ in Salford/Sale branch I believe. Who never responded. I then emailed to chaser and he ignored that too. Would warn people off them as they seem to ignore people when they have caused damage to their property. Hoping this will trigger someone to call me but not holding my breath. Thanks, Sean Boyle

Mr · 23 February 2022

★★★★★ 1/5

Trustpilot

Avoid

Avoid at all costs if you are a tenant. We have rented a property from Allison & Co Property, who has managed it perfectly. However, sadly for us, the management was passed on to Thornley Groves, which is when the service went downhill.It was impossible to get anything done. We had multiple appliances breaking down (extraction fan, washing machine, ventilation) and no-one was sent to check or replace them. For a year we were sending emails and calling and were successfully ignored by them. The only answers we were getting "Sorry, your agent is on holiday" or "We are trying to contact your landlord".Therefore, we were forced to vacate our tenancy as the condition of the flat became inappropriate for living. And obviously they did not want to give us the deposit back. I was ignored for 2 months trying to contact them about deposit. They did not reply to emails or return calls. Therefore, I was forced to deal with it through sending statutory declaration to Deposit Protection Services. It was a hassle for another 3 months. TG claimed they want to keep the whole amount of my deposit to repair the flat. Funny enough, that is what we were asking them to do for a year. Obviously, their claim was inadequate and I got my money back 5 months after vacating the tenancy, thanks to the DPS.The bottom line is if you do not want extra stress in your life and want to rent a well managed property avoid Thornley Groves.

Mikov · 23 February 2022

★★★★★ 1/5

Trustpilot

Arrogant and Ignorant

Was a tenant of a TG managed property for 4 years with no problems. When it came to vacating, TG carried out the 'exit' inspection, confirmed everything was OK (having spoken to the Landlord) and that my full deposit would be returned. The following day TG tried to deduct £130 for removing 'my' items from the attic. I explained that they weren't my items and produced the original 'entrance' inspection report to show that they had been present prior to occupation. TG refused to refund me so I had to issue a Court Summons for recovery of the debt. Even then they spent a whole day arguing over £35.51 in costs.I would NEVER rent a property from them again - appalling attitude from their staff members and basically a complete lack of acknowledgement of their mistake. Even their own client wasn't happy with them.

Andrew · 23 February 2022

★★★★★ 5/5

Trustpilot

We were very troubled about finding a…

We were very troubled about finding a place to rent. While we met with Sarah Oldbury and Emily Guy of Thornley Groves Altrincham, they are very professional and empathetic agent. When she knew our situation was urgent and asked about our requirements. She was quickly searched for a source for us and took us to viewing the house immediately. I definitely recommend Thornley Groves Altrincham and I am very grateful to Sarah and Emily for their help. They are really a nice, kindness, helpful and patient person.

Coco · 19 February 2022

★★★★★ 5/5

Trustpilot

Thank you Thornley Groves!

We’ve rented with Thornley Groves for 2 different tenancies now. They have been great - they have been particularly helpful by assisting us with references for a new flat, moves between two of their own properties and any issues we have had they have been responsive and helpful throughout.

Georgia · 22 September 2025

★★★★★ 1/5

Trustpilot

Worst in Manchester

Totally commission fueled. Having rented various properties and used a huge number of lettings agents in Manchester, I can safely say Thornley Groves are the worst.Customer service doesn't exist with this shower of sh!t. Avoid at all costs. 4 weeks to send a checkout report and it had to be chased, BE PREPARED TO WAIT 10+ WEEKS FOR DEPOSIT RETURN and not be able to get updates despite calling, emailing, etc. If we were paying for a property they'd soon respond.The epitomy of a business without morals.

Daryl · 15 February 2022

★★★★★ 5/5

Trustpilot

Wish to Thank Melissa Smith

Wish to Thank Melissa Smith, Letting consultant Altrincham branch for the brilliant support & communication throughout the whole process in finding us a new tenant.

Mrs · 17 December 2022

★★★★★ 1/5

Trustpilot

Customer Service at this branch in Manchester, M1 5ND

I have recently had to deal with this estate agent branch to rent a flat but due to various demand from them to provide a guarantor who earns £46k otherwise we cant have the flat. How many people know someone who earns that kind of money. I ended up losing the flat. They have a nerve to charge me and my flat mate £150 each which they were due to refund but they have kept the money and saying that the landlord had lost 2 weeks of rent. I haven't even had a chance to move into the flat so how can landlord lose rent. This is against the law and I have complained but they are ignoring my emails. This is a day light robbery and the service received its appalling. How many more innocent people have lost money to this estate agent?----------------------------------------------------Thanks for your reply. The complaint was made to your colleague Gabrielle R 15/12/21, Ref: STY211855. One unsatisfactory reply received no follow up email sent to us. Happy to publish all emails on TPilot. So for you to include your complaint email is a JOKE. Just refund the £300 that you have taken from us for not providing a satisfactory service.----------------------------------------------------Yes and your response was refusing to pay the £300 back and you have unfairly taken from me and my flatmate.

Gel · 8 February 2022

★★★★★ 5/5

Trustpilot

I highly recommend Thornley Grove Prestwich and Unit 2 Chapel street Salford

I highly recommend Thornley Groves agency. They are controlling the letting of my flat. They arranged the flat to be let out within two weeks. We found that there were repairs needed that the previous tenants had not mentioned and were not obvious. After being let down by some service people, Thornly Groves and myself arranged for other cleaners and service people to come in and do work on the flat. Thornley Groves themselves have done a lot of work including some DIY to get the flat into a very good state now. Liam and Raffy did this all within two weeks. Both Liam and Raffy at Thornley Groves have been excellent and very professional. I did not think this good service could be provided but they have come through. If you are looking for good letting agents speak to Liam Pope.

Andrew · 1 February 2022

★★★★★ 5/5

Trustpilot

Thanks to Kelly McDermott

Kelly was extremely helpful and made us feel welcomed. Kelly provided us with the relevant information about the property.

Satnam · 20 June 2023

★★★★★ 5/5

Trustpilot

Viewing

I had a viewing last week with Thornley Groves Swinton branchKelly was very helpful and nice and gave me the time I needed. Clare made sure to let me know the vendors decision.

A · 27 November 2021

★★★★★ 5/5

Trustpilot

Laura Turnock

Laura was so helpful in finding a tenant very quickly. She was very thorough in all the information we needed to know and kept us informed. I thank her for everything she did for us.

Kenneth · 9 July 2021