Collection By Thornley Groves Altrincham reviews

★★★★★ 5/5

Trustpilot

Great houses with great staff!

We had a viewing for a house we really liked and were excited to view. The booking process was really easy, just one simple and friendly phone call, with nice and helpful staff! When we got to the property we were met by Kelly who was really welcoming and friendly and instantly making us feel at ease with viewing the property, especially with how daunting viewing a house is as first time buyers. She talked us through everything we needed to know and really helped us on our buying journey! I would thoroughly recommend using Thornley Groves!

Nathan · 25 October 2021

★★★★★ 5/5

Trustpilot

Great Service

Adeeb at Thornley Groves in Swinton was super helpful with my situation, even though it has been a while and they no longer had the property on their books. Would definitely recommend

Ms · 25 October 2021

★★★★★ 5/5

Trustpilot

Thornley Groves sale branch

Very professional service Vickie went above and beyond iam happy to recommend the team in sale friendly staff would definitely use them again

Mrs · 14 December 2022

★★★★★ 4/5

Trustpilot

Great help for first time buyer

As a first time buyer Thornley Grove have made viewing and purchasing a property as straight forward as possible. Special thanks to Kelly McDermott for all her help and advice!

Matthew · 8 February 2022

★★★★★ 5/5

Trustpilot

I had such a pleasant experience

I had such a pleasant experience, Liam was very organised and efficient. It was a very speedy process which I was hoping for!I thank Liam for all his hard work.

Bat · 7 February 2022

★★★★★ 1/5

Trustpilot

I would NOT recommend Thornley Groves…

I would NOT recommend Thornley Groves as anyone’s letting agents. After moving into a property with several faults I sent several emails, rang several numbers of different letting agents all to be ignored. The response I recieved to the emails was just to be told the faults was going to be resolved and their apologies. 3 months down the line and only 1 fault has been fixed and this was down to be not backing down. The faults in my property Include health and saftey faults at the sparking of light switches which puts me at danger. Again this did not matter, I have had to complain and send an email of leave for itTo be responded to and there now asking if the faults was fixed would I re consider. Surely it shouldn’t take someone to leave to have these faults fixed? The service is shocking and they do not care about anything

Ellisha · 13 October 2021

★★★★★ 5/5

Google

My sister and I were selling my Mum's house after she had sadly passed away. Mum had been born in that house so we were very sad to have it go out of the family. From the start it was handled very sensitively, because of this and it was understood that we really wanted it to be a family home rather than a buy to let etc. Once sold staff guided the process along and considering the lock downs and a small delay with the buyers chain, it all got successfully completed, in a timely fashion. It is the second property I have sold through the Hale branch of Thornley Groves and both times all the staff have provided a friendly and professional service. Thank you

Ann · 12 October 2021

★★★★★ 5/5

Trustpilot

It was an great experience viewing our…

It was an great experience viewing our first flat thanks to Kelly McDermott making us comfortable and showing around the property. Thanks you Kelly McDermott

Yogesh · 26 September 2022

★★★★★ 5/5

Trustpilot

I congratulate the Thornley Groves Estate Agents management of the new company

It's Excellent to know Daniel Garlick has joined Thornley Grove as our Property Manager. In fact, Mr. Daniel Garlick​, Property Manager whom we have known closely for more than eleven years, has good morals and excellent dealings, It always gives me peace of my mind, and we are proud and proud of him to have also for our families and our friends for all of us as the coordinator and manager of our future requirements. We wish him more success and continued success.I congratulate the Thornley Groves Estate Agents management for a new company Business Sales Manager Mr. Daniel Garlick​.

Omar · 6 October 2021

★★★★★ 5/5

Trustpilot

It's great to know Daniel Garlick has…

It's great to know Daniel Garlick has joined Thornley Grove as our Property manager. He has been my Property manager for 8 years( over 10 yeaea plus for my neighbours), and he has been such an invaluable point of contact for me. He is helpful, effecient , and goes out of his way to get things actioned when need be. It gives me peace of my mind to have a familiar face , plus i know he will be a great assest to Thornley Grove, and all their current , & future residents.

Gigi · 4 October 2021

★★★★★ 5/5

Trustpilot

My experience with Gabriel Walker

Gabriel Walker was the agent for the flat I rented.He was extremely helpful, open, transparent, and reliable through the whole process, I would definitely recommend him to all my family and friends.

Tito · 24 September 2021

★★★★★ 5/5

Trustpilot

The most pleasant viewing experience

Very easy to deal with the sales office with a responsive calls team. The agent that I viewed with - Kelly McDermott, was simply brilliant. Very knowledgable, very polite, did not rush me at any moment and was just so easy to converse with. Will definitely be dealing with them again.

S · 9 May 2024

★★★★★ 1/5

Trustpilot

Avoid

Communication has been a consistent issue since moving into this property. On the date of moving in, I was not provided the location of the parking included in the tenancy, and had to visit numerous Thornley Grove branches, and chase down various property managers and team leaders in order to just be told where I can park! The property was not adequately cleaned upon moving in, it was listed as furnished however there was a lot of JUNK left in the kitchen cupboards. Rodents have been an issue during my tenancy and evidently during past tenancies, and it has taken over 6 weeks since initially reporting the issue to Thornley and the problem still persists! Imagine paying rent to live with rodents?! The parking was also confusing, as I was provided exclusive rights to a numbered bay (written in my tenancy agreement), only for Thornley to then realise that I cannot actually have exclusive rights to any bay, and that people will park where they want - causing an altercation with another tenant due to their spread of misinformation. I honestly find it shocking that they have so many 5 star reviews, I'm starting to think that they write reviews about themselves in their spare time, because I have spoken to numerous other previous Thornley Grove tenants who have their own horror stories. If you can find another agent to manage your property I would recommend doing so, and if you are looking at becoming a tenant through Thornley I strongly recommend you consider all of these factors before signing an agreement.

Khagen · 21 September 2021

★★★★★ 5/5

Trustpilot

Kelly is always extremely helpful and…

Kelly is always extremely helpful and always goes out of her way to make you feel welcomed.

Chris · 15 June 2023

★★★★★ 1/5

Trustpilot

After over £35k in rent and living in…

After over £35k in rent and living in an apartment, my washer dryer failed. Contacted Thornley groves, after 10 days i got a washer, not a washer dryer. They offered me a free clothes maiden instead!! Every washer dryer was installed in the apartments when new from the building company because of the lack of outdoor space. I am over 2 weeks now with not being able to dry my clothes, and after a hip replacement 3 weeks ago they should be ashamed.Avoid this company at all costs as i will in the future.incompetent, pathetic, one arm doesn't know what the other is doing, rest my case.

Onlinemoto · 14 September 2021

★★★★★ 5/5

Trustpilot

Once again Doug and the team looked…

Once again Doug and the team looked after us from day 1 with a stress-free strategy and inevitable successful sale that suited our needs. Keep up the great service and work Altrincham branch!!

MATT · 2 July 2021

★★★★★ 5/5

Trustpilot

Friendly, Approachable and Professional

Kelly was very friendly, approachable and professional when showing me around a property. She answered all of my questions and helped me understand better the area - I wish all agents were like that!

Razvan · 11 April 2021

★★★★★ 5/5

Trustpilot

Amanda O’Harte has been fantastic…

Amanda O’Harte has been fantastic dealing with an issue for us. A real credit to the company she works for.

Wayne · 3 March 2023

★★★★★ 1/5

Trustpilot

Do not use this company

Do not use this company. It has been a month since I moved out and I still have had no real update on when I will receive my deposit. Everytime I email, I get an unclear and vague response and no one answers when I try to call. Throughout the tenancy, Thornley Groves have generally been very unhelpful and slow to respond to any queries. If you can absolutely avoid this estate agents. Their incompetence is simply beyond anything I have ever experience and they just don't care about their customers (unless you are a new renter / buyer of course). Go elsewhere.

Amy · 23 August 2021

★★★★★ 5/5

Trustpilot

Urgent repair fixed quickly

On the odd occasion when a repair is urgently needed, like this morning when I had a burst pipe in the bathroom, Katie acted quickly and a few hours later a plumber came round to fix the problem. So happy with how quick everything was handled.

Aimi · 22 September 2025

★★★★★ 1/5

Trustpilot

Harassing estate agents vital amenities not fixed

Absolutely tedious online application process in which more info is needed then the government knows, they rush you to pay and sort everything then the property isn’t ready by the agreed move in date. Arrived at property and had no hot water, no flush on both toilets, toilet seats broken cupboards and floors blatantly dirty from last tenant. And the carpets were not replaced, sodden with stains and smells, (this was agreed to be fixed at our rent price) then we had individually report each problem, there were 3 individual problems with just one toilet, I had to create a separate form for each of them. Eventually we ceased rent and left the property. The estate agents would make daily visits to my house despite talking to me on the phone, I felt harrassed. Bad bad experience

Tatum · 19 August 2021

★★★★★ 1/5

Trustpilot

TERRIBLE COMPANY 4.1 STARS NO WAY

Do not waste your time, because these guys are totally useless, zero people skills, no communiction whatsoever, the 5 Star reviews are obviously not genuine. Big dissapointment. Thank god i found a new estate agent who sold my property within 3 weeks.

MARK · 3 October 2024

★★★★★ 5/5

Trustpilot

Friendly and knowledgeable estate agent

Over the last few years I've viewed many houses in the Worsely/Swinton/Eccles area, firstly looking for our own home and more recently for a buy to let business we've set up. I've found the Swinton branch of Thornley Groves (formerly Carr and Hume) always extremely helpful, patient and friendly. Having previously worked with the lovely Brenda, who we bought our own house from, I was recently shown around a property by Kelly who displayed the same level of professionalism, friendliness and local knowledge that makes this agency one of my favorites to deal with.

Colin · 14 August 2021

★★★★★ 5/5

Trustpilot

Ashley was a great agent and helped us…

Ashley was a great agent and helped us massively!

Zac · 22 December 2023