Trusted Agent profile · Altrincham
★★★★★
1,724 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,724 reviews on two platforms, including 48 Google reviews rated 3.9.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotThe refurbishment of our BTL house in…
The refurbishment of our BTL house in Salford was only possible with the help of Jae Manwaring. He was dilligent, flexible and made the whole process pain-free. Highly recommend
Dear OzThank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotDaisy is a credit to Thornley Groves
Daisy is a credit to Thornley Groves, professional, very responsive and listens unlike a lot of other agency’s in the Manchester market. I would recommend anyone looking to rent out a flat in Manchester talk to Daisy.
Hello Rick,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Daisy Dixon our Vimto based Lettings Consultant.Daisy will be delighted when informed, that you took the time to acknowledge her professional and responsive service.Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotKelly is brilliant at what she does
Kelly is brilliant at what she does. Very helpful and always smiling. She is an asset to Thornley Grove. She is a star!!
Dear Amnah ,Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotViewing with Kelly
Kelly was great on our viewing very relaxed and informative.
5/5
TrustpilotPerfect agency!
Leigh and the team at Thornley Groves continue to provide an excellent service. Being a tenant with them has been a breeze, extremely helpful, efficient and communicative. 100% recommend to all!
Hi WilliamThanks for leaving us a great 5 star review, we really appreciate it!Kind regardsCustomer Care Team
5/5
TrustpilotI spoke with Liam Pope who was able to…
I spoke with Liam Pope who was able to provide me with some excellent local market knowledge regarding my first buy to let investment as to where to look and what rental income and yield to expect and aim for. This information has been invaluable and I would highly recommend speaking with Thornley Groves to help find your first buy to let investment and guide you throughout the process!
Dear James, Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Liam our branch manager based in Prestwich. Liam will be delighted that you took the time to acknowledge his great service. Kind regards,Customer Care Team
5/5
TrustpilotIncredible!
Thornley Groves in Prestwich were so helpful in assisting me to find a property to rent - Liam especially, can't say thank you enough!
Dear Natalie, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Trustpilot. Kind regards,Customer Care Team
5/5
TrustpilotGabrielle was great and so was Sophie
Gabrielle was great and so was Sophie, moving from London it can be very stressful as we are relocating completely, highly recommend the agency. Very happy customers!
Dear Luke,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Gabrielle and Sophie. We really appreciate your kind words. Kind regards,Customer Care Team
4/5
TrustpilotHad a viewing today with the Swinton…
Had a viewing today with the Swinton branch. Tom was very friendly, helpful, open and honest about regarding the property history.Would not hesitate to contact again. Great service.
Good Afternoon Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotThanks Ash
Thanks Ash for sorting the letting.
Dear Alan, We thank you for showing your appreciation to Ash our Lettings Coordinator and leaving him a 5 star review. Kind regards,Customer Care Team
5/5
TrustpilotGreat
Had a really good move in experience, thanks to Hayley and Kevin. The process was very quick and both were really supportive. Thank you so much !
Dear Perie,Thank you for leaving Thornley Groves a 5* review. We are happy to see that Kevin and Hayley made your experience with us 5 star!Best Regards,Customer Care Team
5/5
TrustpilotI met with Kelly McDermott today for a…
I met with Kelly McDermott today for a viewing, what a lovely lady, she was helpful and informative and told me everything I needed to know about the property I was viewing. I will definately use Thornley Groves Monton in the future.
Dear Sharon, Thank you for your kind review! We're delighted to hear that Kelly made such a positive impression during your viewing. It's great to know she was able to provide all the information you needed. We're thrilled that you're considering using us in the future, and we're here to assist with anything you need. Thanks again for your feedback!Kind regards, Customer Care Team
5/5
TrustpilotMy recent interaction with Imogen…
My recent interaction with Imogen Wilson of the Sale office has restored my faith in letting agents.Imogen phoned me to tell me I had an issue; but she had already resolved it.To resolve the issue, she went beyond what I would expect. She took a very proactive approach and was polite and ameniable when discussing.Top class service.
Hello,Thank you for taking the time to write such a positive review about Imogen in our Sale branch. We greatly appreciate your feedback and are delighted to hear about your positive experience with her.Best Regards,Customer Care Team
4/5
TrustpilotQuick Response and help
Abdullah was really helpful with the rent agreement work and sorted them out for me asap
Dear Biswadeep, Thank you for taking the time to leave your Property Manager Abdullah based at our Vimto Gardens office a review. Reviews like yours assist others when choosing their agent. Kind regards,Customer Care Team
5/5
TrustpilotExcellent service 👏
Jonny attended our property to do a valuation and was absolutely brilliant. He was lovely and friendly whilst also being very professional and competent. Communication was excellent, I revieved a follow up email the same day confirming in writing what we had discussed.Would 100% recommend.I will definitely be using them again in the future.
Dear Ash, We appreciate you taking the time to rate Jonny our Monton Assistant Manager 5 stars.It is brilliant to hear you are so happy with the service Jonny provided to you, we look forward to working alongside you again in the future. Kind regards, Customer Care Team
5/5
TrustpilotFantastic experience
The whole process was smooth and Liam was very helpful and quick to revert back of any query.
Dear Peeyush,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Liam. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotProperty viewing
Kelly has been a great help with arranging viewings. Always friendly and professional. I would definitely recommend the Swinton branch to anyone looking for a property in the area.
Dear P Foster Thank you for taking the time to leave our Sales Consultant Kelly a great review. We will ensure she hears your positive comments! Kind Regards, Customer Care Team
5/5
TrustpilotWe viewed the property and Kelly was…
We viewed the property and Kelly was very helpful in providing all the required pieces of information.
Dear AlexWe thank you for taking the time to leave Kelly in our Monton sales a 5 star review it's great to hear she was so helpful.Kind regards,Customer Service Team
5/5
TrustpilotThanks to Kelly McDermott for all her…
Thanks to Kelly McDermott for all her help. Very personable and easy to get along with :)
Dear Lewis, We sincerely appreciate you leaving Kelly in our Monton sales branch such a great review, thank you! Kind regards,Customer Service Team
5/5
TrustpilotHad a viewing with Kelly today from the…
Had a viewing with Kelly today from the Monton branch at Thornley Groves, felt instantly welcome at the house, she was brilliant at showing me round the property and telling me all about the local area.She followed up very quickly to me on my query and was keen to know my thoughts on my viewing, would really recommend her to other people looking for property to buy in the area.
Dear Jamie, Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Kelly our Property Host.Kelly will be delighted that you took the time to acknowledge her service. Kind regards,Customer Care Team
5/5
TrustpilotHad viewing with Kelly McDermott
Had viewing with Kelly McDermott. Kelly was friendly and very helpful throughout the process. She answered all our questions as first time buyers. Would highly recommend.
Dear Lindsay, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Trustpilot. Kind regards,Customer Care Team
5/5
Trustpilotpositive experience
My experience today with Kelly was positive. Kelly answered all my questions and provided information in respect to the property and its history.
Dear M.Saxton,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotKelly showed us around the home we are…
Kelly showed us around the home we are purchasing for the second time, and made the experience really enjoyable.She was welcoming, friendly and really informative about different features around the property, and was kind enough to allow us to bring our family too! Thank you again Kelly :)
Dear Charlotte, It's fantastic to hear that Kelly made your home viewing experience so enjoyable! We're thrilled that she provided you with a warm welcome and valuable information about the property. We'll be sure to pass along your kind words to Kelly.Kind regards, Customer Care Team
5/5
TrustpilotHelpful estate agent
Eve Kelly was very helpful in assisting me with securing a flat, she was polite and clear over the phone and made the process very easy.
Dear Ela,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by the Eve in our Lettings Team.We really appreciate your kind words.Kind regards,Customer Care Team
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Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
