Collection By Thornley Groves Altrincham reviews

★★★★★ 5/5

Trustpilot

Selling my flst

When I wished to sell my flat, Chris and Stuart were really good in valuing it and then really proactive in marketing it. Once an appropriate offer was made and accepted, Natasha kept a careful eye on the process of sale and was very efficient and good natured in the whole process. Very good service all round.

Richard · 17 June 2021

★★★★★ 5/5

Trustpilot

Excellent service from Kelly McDermott

I've done a lot of house viewings recently (with different estate agents), and I can honestly say Thornley Groves has been the most positive experience so far. Kelly McDermott was extremely pleasant, very helpful and answered all the (many) queries and questions that I had. House hunting is a very stressful experience, but when you have such amazing customer service like I received from Kelly and Thornely Groves, then it makes the whole experience a lot more pleasant. I'd highly recommend the estate agency.

Vanessa · 15 January 2024

★★★★★ 5/5

Trustpilot

Another very helpful member of the Thornley Groves Team.

I have only recently had contact with Jade Galtrey Smith for the first time, when she was kind enough to send me all the accounts for my property over the year, as I was having some issues with completing a spreadsheet. Jade responded quickly, as do other members of Thornley Groves, which I find so helpful. Thank you Jade.

Cherryl · 4 December 2020

★★★★★ 5/5

Trustpilot

Really pleased with the whole process…

Really pleased with the whole process of renting a flat. Staff were friendly and efficient especially Gabrielle who was reassuringly responsive to all my queries as the application process progressed and always found extra time to help me out with documentation. I would highly recommend Thornley Groves to anyone.

Anthony · 3 August 2022

★★★★★ 5/5

Trustpilot

Property viewing in Eccles with Kelly McDermott

Attended a recent viewing of a house in Eccles facilitated by Kelly McDermott. Kelly was very pleasant, professional and well prepared about the property details. Booking the appointment was straight forward and we had an email confirmation and reminder call before the visit. Look forward to dealing with Thornely’s in the future.

Mrs · 15 March 2022

★★★★★ 5/5

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Shannon Upton

Great service and always very responsive - Shannon Upton is a credit to TG, her knowledge on all things property management really shines through. I would highly recommend that anyone looking to have their property let and managed use Thornely Groves and if you have a chance to deal with Shannon you won't be disappointed! *****

Nathan · 30 June 2021

★★★★★ 5/5

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Thornley Groves Staff are extremely…

Thornley Groves Staff are extremely helpful and proactive for Landlord.

Sue · 15 May 2026

★★★★★ 5/5

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Clare Carpenter and her team handled…

Clare Carpenter and her team handled the sale of my flat and throughout the whole process they were very professional and diligent with all matters. They made a stressful situation very bearable - many thanks

Chris · 16 October 2023

★★★★★ 5/5

Trustpilot

Great Service

Thanks to Clare Carpenter and the team at Thornley Grove Monton. Really impressed with their service. Our Mortgage Adviser commented how ‘on the ball’ Clare was, and this certainly helped with progressing our purchase at pace.Thanks Clare and Team ⭐️👍

Michael · 2 June 2023

★★★★★ 5/5

Trustpilot

Excellent service

Ms Holly Jackson from Thornley Grove has been my property manager for years. Holly is very friendly and professional. Her communication is always prompt and her advice is always helpful. I really appreciate the high quality service Holly provided.As a long time customer with Thornley Groves, I am really satisfied with the service it provides. I strongly recommend Thornley Groves and Holly Jackson.

K · 28 February 2019

★★★★★ 5/5

Trustpilot

Quick and easy application process

Quick and easy application process - Jodie was extremely helpful and was easy to contact with any issues.Anyone looking for let properties in the Sale area should definitely speak with her!

Danny · 13 January 2024

★★★★★ 1/5

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Thornley groves Document fraud!!!

Where do I start!!! AVOID at all costs. I ended my tenancy after almost 5 years, Thornley groves didn’t even a knowledge that I had vacated the property and continued to email me to renew the lease even after I gave the keys back. I disputed the claims for “deep cleaning” with the TDS as claims for deep cleaning was not in my tenancy agreement, however TG agent Imogen Windsor had sent me a check out report stating mostly cleanliness was “good” when I disputed the claims for £319, she then provided them with a different version of the check out report stating all “poor”, baring in mind she is committing document fraud to claim my deposit!! Luckily all the documents are dated and signed by her as my proof, so she shot herself in the foot there!! Property ombudsman is informed and will be looking into this. DO NOT USE unless you want all your deposit stolen!!!! Shame on you!!!!

Katie · 18 December 2023

★★★★★ 1/5

Trustpilot

WOULD GIVE 0 STARTS IF I COULD

WOULD GIVE 0 STARTS IF I COULD We signed with Thornley Grove around 4 months ago now. My friend was originally living with her friend in the apartment before I resigned with my friend. There was a broken bed, broken window, and a broken heater when we originally made the decision to sign for the flat.Thornley grove asked if I could give the deposit to the old tennant, under the pretense these issues would be fixed (which I can prove over email). These issues were first raised in late February, early March.When I moved in, none of these issues were fixed and we are now in August and I am currently still sleeping on a broken bed. Our property manager CIARA JEWSBURY, said it is my responsibility to get the money from the old tennant to get a new bed. Not only is this the most unprofessional thing I've ever heard, but also completely wrong as a bed goes down as general wear and tear which should be replaced by the landlord.At the beginning of July, the fridge freezer and the washing machine broke. We are now in mid-August and still have no working washing machine, and a half working fridge freezer. We have had to throw out around £100 worth of food which is not really ideal during a cost of living crisis, as well as paying for petrol to travel to our families to wash clothes, and then pay for launderette fees whilst paying nearly £1000 a month for the privilege.We had it confirmed last week that the washing machine and fridge freezer would be fitted as soon as possible. Since then, we have had the maintenance guy message us, telling us he's tried to get in contact numerous times with the agency to either pay the invoice or raise a purchase order number, and have since not had a reply. Neither he, or us can believe they've left us this long without basic appliances in a furnished property.Our property manager is impossible to get hold of. We have sent tens of emails, lots of messages in the portal and also tried to call. Her work mobile has said she is out of office since FEBRUARY and the office number has not once been answered in all of the times we have tried to call over the last 6 months. In the midst of all of this, Ciara then went on annual leave without delegating to anybody to sort this issue or letting us know she wouldn't be there. I have never known any professional be this bad with communication and it's completely selfish. We are currently taking this further with citizens advice which is a hassle for us, but all we want is the basic appliances we are paying nearly £1000 a month for.Also we have emailed the complaints department numerous times before you comment their email.

Jess · 11 August 2022

★★★★★ 5/5

Trustpilot

Maintenance Resolution - thank you, Maisie!

I have been with Thornley Groves just over five years and never experienced any major issues. I recently logged multiple maintenance requests for the apartment and they were dealt with extremely quickly and professionally by Maisie Widdas. She is also very friendly and approachable which goes a mile in these situations and building relationships between letting agents and the tenants. Thank you so much!

Tyler · 11 October 2024

★★★★★ 5/5

Trustpilot

Great experience

Great experience, Emma and Antonia have been so helpful in my move to my new flat! Thank you again Lauren

Lauren · 9 October 2026

★★★★★ 5/5

Trustpilot

Very Professional Viewing

As home buyers we were very impressed with the friendly but professional standard of Kelly from the Swinton branch of Thornley Groves Estate Agents. Although the property was not for us we would be very happy to deal with Kelly and Thornley Groves in the future. Thanks Kelly for your time and care.

Kevin · 22 November 2021

★★★★★ 5/5

Trustpilot

Super service from Kent Holmen of…

Super service from Kent Holmen of Chester branch. Without his professionalism I doubt that my issue would have been resolved

David · 8 October 2026

★★★★★ 1/5

Trustpilot

Complaint email

Readers, awful experience by renting within this agency. I leave you the email that I've just sent to them and you can have your own conclusions. Dear thornley grovesI am really disappointed with your service, we moved out of the property XXXX on the 31st of may and requested our deposit back on Wednesday the 1st of June (2022). Our property manager has been to the property prior to us moving out and said she will request our deposit back in full. Since then she had been replying to us saying that she is waiting for ‘a response from the landlord’ and since 2 weeks ago she is not replying or answering any phone calls. How is it possible for a landlord to take 7 weeks and more to not make a decision and The fact that no one in your office can give us an update it’s so disheartening our deposit is 795 £ We are really disappointed and we are relying on this money been returned to us or please give us an update on the Situation. We have rented properties before and the deposit has always been refunded within less than a month therefore we can’t understand at all , our money is just looming around somewhere and we have no update at all.

Alberto · 18 July 2022

★★★★★ 5/5

Trustpilot

Truly professional

I have been super impressed by the standard of salesmanship and professionalism within the Hale Branch of Thornley Groves a special mention to Rhiannon who was a delight to deal with . I would not hesitate to use this branch again and would highly recommend them to future sellers and purchasers alike .

Teresa · 1 November 2021

★★★★★ 1/5

Trustpilot

Property management not open at the…

Property management not open at the weekend so if you have an emergency, they just don’t care. We have been left without electricity and heating this weekend due to a fault with the property alarm. The food in the fridge and freezer has had to be thrown away and we cannot afford to just go out and replace it. Our family is on the Vulnerability Registration Service and even when I let the staff know this, they still didn’t bother to do anything. I contacted the landlord directly as I was able to find him on social media but he didn’t help either because he pays a fee to Thornley Groves to make sure they manage the property. I have strongly advised his to change the letting agent he uses.

Phoebe · 4 December 2023

★★★★★ 5/5

Trustpilot

Imogen Windsor was super helpful in…

Imogen Windsor was super helpful in sorting my contract renewal. Thanks for your help. Cheers!

Renata · 18 October 2024

★★★★★ 1/5

Trustpilot

Complaint for Thornley Groves

I am the existing Landlord of Thornley Groves at Dock Office, Manchester, and would like to express my disappointment and distrustful of Thornley Groves. In Oct, Thornley Groves had charged GBP29 from my account for a service called "Rent & Legal Protection" WITHOUT my consent. I have requested to terminate such service and refund the fee charged on 1 Nov 2023. Up to date, nobody from Thornley Groves replied to me. The service was terminated but still no refund was made.As a so-call leading property agent, they are really not professional.

Edmund · 30 November 2023

★★★★★ 5/5

Trustpilot

Smoke alarm issue

I had an issue with the smoke alarm which was continuously beeping. Had put an email to Leigh about it for which she guided to put the complaint on the portal. Once I did it Leigh followed it up with the concerned person and also with me. Mr. Paul who had come to fix the issue was very helpful too. Am very happy with the support and follow up that both of them had did to get the issue sorted out.

Susan · 28 November 2023

★★★★★ 5/5

Trustpilot

Emma Slabbert has been a great help…

Emma Slabbert has been a great help during my tenancy.

Anonymous · 24 December 2025