Collection By Thornley Groves Altrincham reviews

★★★★★ 5/5

Trustpilot

Property inspection

Thank you Emma Slabbert at the Altrincham branch for being helpful with her service today. It is always great when you can plan meetings at a suitable time for both parts.

Joao · 20 March 2024

★★★★★ 5/5

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Great service

We had a leak in the house we rent. As international landlords we rely on the TG team to assist us in situations like this. I dealt with James Callaghan who was efficient, polite and professional.He secured numerous quotes and we got the work done quickly by a trusted professional at the best price.Minimum possible hassle couldn't recommend more.

Adam · 15 June 2021

★★★★★ 5/5

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Great Service - Ryan Openshaw

We recently bought our first home with Ryan Openshaw at the Timperley branch. Ryan was friendly, knowledgeable and extremely helpful throughout the process. Our purchase didn't go as smoothly as hoped (due to issues with the solicitors) however Ryan was always reliably on hand to advise, assist & give peace of mind whenever we needed. Would highly recommend.

Callum · 17 August 2021

★★★★★ 5/5

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House viewing

Viewed a property in Monton.Kelly McDermott showed me the main areas and let me wander round at my own speed upstairs. Kelly was knowledgeable and friendly.

Julie · 21 June 2024

★★★★★ 5/5

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Your company is lucky to have Michelle…

Your company is lucky to have Michelle as an interface with clients.

Bryan · 20 May 2026

★★★★★ 5/5

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Completed a sale recently which was…

Completed a sale recently which was ongoing for long time due to some issues, Vickie from sale branch has been reassuring things in timely manner and made this sale go through smoothly. Thanks Vickie for all your help and support, will definitely use Thornley Groves for future projects.

NK · 30 November 2022

★★★★★ 1/5

Trustpilot

Imcompetently dangerous

I have never found a company that has managed to continue in business this incompetent. I can only assume that the market they are operating in is so easy that they manage to survive. TG Estates agents did the following with the property they managed for me. I have broken it down into categories of issues:Financial- I never received a financial invoice statement from them unless I requested it. I often had to request several times.- On reviewing invoices I found both double charges for items and mystery costs that weren't associated with my account. I had to correct these for them with at least 50% of the invoices that I had to work so hard to get from them. If I didn't know they were such a professional company I would have thought they were attempting to pull the wool.- I never received the payment from the tenant on the same date. Sometimes it was close to when the tenant was, and other times almost 3 weeks after. Wild.Contract management - During the signing of the contract they lied to both me and the tenant. They told me that the tenant was going to pay 6 months upfront. When I received only the first month's payment from them it took 4 phone calls and over 10 emails and 2 working weeks to get a measly 'We are doing some research to find out what happened'. - When I spoke to the tenant they told me that the agent had made several promises on my behalf that I did not make. One of these was that part of the rent was to be returned at the end as a form of 'extra deposit'. Doing this would have breached UK law on rental deposit caps.- It took me 4 months to solve the issues that I stated above and when I did they refused to return the fee they charged for facilitating the contract they screwed up so royally. Only when I threatened legal action by reporting them through the ombudsman did they yield to my request.General management- Lost the spare set of keys to the house and then lied about it.- After I requested they change the locks at their expense for losing the keys they sent a locksmith to the house without replying to the request or informing either me or the tenant- When they finally managed to arrange the lock change they tried to charge me for it in the rent without me agreeing to the charge (because it was their fault). They contacted me several times threatening to have the locksmiths go to the house and take the locks out the door if I didn't pay. Luckily after I contacted a lawyer they stopped asking.- At best their reply time to emails was anywhere between 7 and 14 days.- The person managing my account in the space of under a year changed 5 times. The real saving grace for TG is that they tired me out during this whole process, batting one excuse to another coming from a different representative every second week, that I was too tired to pursue any proper action for them to be penalized with. Alas, I write this review.edit: the reply has to be a joke, right? Contact customer support so you can what? Reply to me in 4- 37 working days.

Tee · 15 February 2024

★★★★★ 5/5

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Kelly Mcdermott was really helpful and…

Kelly Mcdermott was really helpful and answered all my questions, was really polite to the current tenants as well and offered to help me further with my search for a home

Holly · 6 March 2024

★★★★★ 5/5

Trustpilot

Thornley Groves Fallowfield Office is an excellent professional team

I think Thornley Groves Fallowfield Office provide excellent services based on my experiences with them during the past 10 months of my house let. They are very professional and have the outstanding knowledge in Manchester properties, and always quick response to problems and keen to help. The service I am with is the Full Managed, and I must say they have done a really good job.

Ming · 22 October 2024

★★★★★ 5/5

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Fantastic Service from Karen and the Team at Thorley Grove

I had a fantastic experience with Karen and the team at Thorley Grove. They were polite, knowledgeable, and professional throughout the entire process. Communication was great from start to finish, and they guided me every step of the way.

Marc · 25 March 2025

★★★★★ 5/5

Trustpilot

Had to pop in to say that James Gatter…

Had to pop in to say that James Gatter from the Altrincham branch was absolutely fantastic before during and after leading the viewing at a property we like - he was very helpful and kind and had a great attitude throughout, which made the experience very pleasant; also very knowledgeable about the property (had obviously done his homework prior) and answered any questions we had about it; if only there were more property agents like him :))

Vanilla · 12 April 2024

★★★★★ 5/5

Trustpilot

Helpful and professional.

Our property has been managed by Thornley Groves for many years and have found the service very good and been easy to deal with. Recently Katie Garner has been dealing with the rental and has been very efficient in handling issues that have arisen. She has kept us up to date on a regular basis. Thank you Katie.

Janet · 17 June 2021

★★★★★ 1/5

Trustpilot

Totally ineffective managing agent

Personally, I would never choose to use this agent - I am a guarantor for my daughter and they are only interested in making sure you pay your rent so they can be paid.When the landlord breaches the contract - they do nothing other than send emails. Landlords have legal responsibilities - but they do nothing to ensure they comply!Make sure YOU check the property before you move in - as they don't. In our case, they have been totally ineffective at resolving issues as after 5 months of the tenancy commencing/moving in - still no kitchen lights, a shower that does not work, items left by previous tenants, mould!! and water leaking through the roof when it rains (and much more) - and this is in an expensive central Manchester apartment! Finally - they use Goodlord referencing - avoid this if you can as they also have a legal expenses policy as part of this.

David · 7 February 2024

★★★★★ 5/5

Trustpilot

Generally very good experience

After a bit of a rocky start, things ended up going very smoothly, and once we were all aligned on what my wants and needs were for my new purchase, things generally ran very smoothly. Natasha and Chris were a fantastic help, very happy with my new place, and overall a great experience in buying.

Richard · 13 December 2021

★★★★★ 5/5

Trustpilot

Very helpful and professional

Thornley Groves were very helpful and professional throughout my stay. All of the team were always happy and quick to provide support, and Michael Richardson was very effective in his role. It was comfortably the best experience I've had with a lettings agent and I'd recommend them to anyone.

Sean · 21 September 2022

★★★★★ 5/5

Trustpilot

Excellent House Selling Service

Thornley Groves gave us an excellent service throughout the house selling process, from initial valuation to conclusion. Our agent, Gemma Garner was invaluable in progress chasing and generally steering us through those times when our nerves could have frayed! She was both approachable and calmly professional throughout and. We would definitely recommend to others!

Moira · 29 January 2022

★★★★★ 5/5

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I went to view a property in Swinton…

I went to view a property in Swinton and Kelly (McDermott) . Kelly was very welcoming and friendly. 💯👌. Kelly She is amazing 💯👌🌷.

Silwia · 3 July 2024

★★★★★ 1/5

Trustpilot

Getting legal advice…

The apartment above mine & managed by Thornley Groves had a water leak resulting in water running down my walls, through ceiling lights, bathroom extractor fan, smoke alarm etc.Obviously I reported it to Thornley Groves & Building management company at the earliest moment.I spoke to two people at Thornley but was rudely fobbed off when I asked for help & the landlord’s details. In the meantime I had to arrange an emergency electrician, costing over £500 to rectify, I also got quotes for cleaning & decorating cost as requested by Building Management but still not a peep from Thornley Grove.13 days later Akash finally makes contact, not to apologise or say everything will be dealt with but to dispute my claim and to be completely on the defensive, hence getting legal advice! As a landlord of numerous properties in the area, Thornley Groves would NEVER get my business!!

Karl · 26 January 2024

★★★★★ 1/5

Trustpilot

please do not move in

This is going to be very long because of how much trouble these people have caused.I want to start by saying that I know some people leave bad reviews and some leave good ones so people tend to ignore bad reviews. But i beg you from the bottom of my heart PLEASE take what I’m saying into consideration because it is very very serious and I genuinely wish i could break my contract and move out. For reference, I live in The Lightwell in St Ann’s Square. First of all, when I came to view the flats, the woman who was showing me around said that there is a concierge in the building in case someone gets locked out and to receive parcels. After signing the lease, I ordered things like a couch, cutlery, plates etc. and they arrived while i wasn’t there. I called to ask if someone could let them in because my couch was left outside on the street and they said no. I spoke to Eve Kelly, the woman who did the house viewing, and she said i lied about her telling me that there was a concierge. Second of all, after moving in, I realised that there were so many issues with the flat. There was mould inside the washing machine, the coffee table was (and still is) broken, the heater doesn’t work, the toilet seat moves, the table legs were wobbly, the sealing lights are about to fall off, the hob was not properly stuck onto the counter top, and finally the carpet and couch had a foul smell. They still have not fixed the coffee table, the heater, and the lights and my washing machine recently stopped working. My clothes have been soaking in water for the past two weeks and they still haven’t done anything. Third of all, when I went back home for summer, there was a leak from the upstairs flat. The firemen broke into my flat by breaking the locks on my door even though I denied them access. This was four months ago. I still have a hole in my wall and damaged walls. After this incident happened, they changed the lock on my door and didn’t make a spare key to keep with them in case of emergency. I ended up locking myself out of my flat by mistake and they had to call a locksmith to open my door. I was told that if the locksmith manages to pick my lock then i wouldn’t have to pay. The locksmith ended up picking my lock and he told me that he asked my property manager, Katie Garner, to tell me that i needed 90£ in cash to pay him. I payed 90£ in cash for a man to pick my lock in two minutes because the agency failed to do their job by having an extra key to the lock they had to replace because they broke into my flat. Fourth of all, my neighbour was literally arrested. I saw her throw pots at a man and she was armed. The police had to break her door down and they arrested her and hand cuffed her on my door. In addition, the flat above me was broken into during the summer because someone climbed on scaffolding and broke in through the windows. Fifth of all, yesterday, the entrance door to the building was broken and left wide open all day for anyone to walk in. They came to fix it at 11:30pm and ended up making the door unable to open at all. It does not open from the inside nor from the outside. We are now forced to leave and enter the building through the back door fire exit which is located near rubbish bins in a sort of alley way where homeless people usually sleep and where the scaffolding mentioned earlier is. They’ve put door stoppers to keep both fire exit doors open again for anyone to walk in. Finally, I just wanted to add that these people are the least helpful and communicative people. Let’s say i’ve called them around 20 times so far, they’ve only replied 3/20 times. They don’t reply to emails and voicemails cannot be left because their “inbox is full” and they have never returned any of my calls. I have spoken to 4 residents and they have all told me that these people have been giving them such a hard time. I hope this helps anyone change their mind about moving into this building.

Anon · 12 October 2022

★★★★★ 1/5

Trustpilot

I feel treated like rubbish and threatened by your employee

Since I moved out my home I’m October I asked them to take my name off the tenancy.You employee Daniel who I found very aggressive and threatening has since refused to process my name off the tenancy.He has been trying to transfer my deposit on to a tenant he has personally put into the address whislt the tenancy is still in my name.I have chased and chased to get this resolved and he has kept making me feel like I am a victim simply trying to take my name of the tenant.He is withholding my deposit for no reason other than having to be exposed for breaching my gdpr rights by sharing my information with his current tenant He has tried breaching my rights by trying to transfer my deposit which legally should be protected into another person nameI find him racially provoking Intimidating Threatening I have passed information to a solicitor who currently reviewing this as there is clear ground Daniel and Thornley grove are in breach as I am not under tenancyI have proof of all conversations.My old address was 8 erne court levenshulme m19 2aq

Abiola · 19 January 2024

★★★★★ 1/5

Trustpilot

the absolute worst estate events ive…

the absolute worst estate events ive ever had to deal with. even 1 are is far too high. this estate agents left me and my partner with hot water for 9 MONTHS. We had faulty electrics in the property so our electric would just trip on and off all the time, which also meant the heating couldn’t be on as this would trip the electrics more along with many other things in the property. sent so many emails & called them practically begging them to come and fix it which they sent maintenance who even admitted loads of works would need to be done, which would never get approved by the estate agents and or landlord. overall such rude employees here don’t want to ever help you at all and honestly don’t care about you at all. a property with this company caused so many mental health issues i now suffer with depressed, probably because i could have a hot shower or put my heating on for nearly a year!!! also when we did move in it was freshly painted to cover up the MOULD that covered the whole property from head to toe in our bathrooms, kitchen, bedroom, walk in wardrobe everywhere. despite reporting this to them very quickly they tried blaming us for it, even though we had no ventilation (bathrooms had no windows) and the vent that was installed was broke, probably due to the dodgy electrics! would stay well clear of this apartment. even tried charging me after i left despite me having to leave early due to the disgusting and unsafe environment one of there properties had.

ABBY · 18 January 2024

★★★★★ 4/5

Trustpilot

This review is for Jade Smith from the…

This review is for Jade Smith from the Manchester office, which manages my apartment, and Jade has been following up on rental payment delay by one of the 2 tenets occupying the apartment. Jade has been keenly following up the matter and has been keeping me updated regularly. We are looking forward to resolve the situation soon.

Khalid · 19 June 2021

★★★★★ 5/5

Trustpilot

Selling my flst

When I wished to sell my flat, Chris and Stuart were really good in valuing it and then really proactive in marketing it. Once an appropriate offer was made and accepted, Natasha kept a careful eye on the process of sale and was very efficient and good natured in the whole process. Very good service all round.

Richard · 17 June 2021

★★★★★ 5/5

Trustpilot

Having now viewed multiple properties I…

Having now viewed multiple properties I can recommend Kelly and Clare highly. Kelly’s knowledge at viewing, her great personality and eagerness to help is 5*. Clare is a great communicator and understands exactly how to manage your purchase. Looking forward to working with both of you more in the future.

Jamie · 15 July 2022