Collection By Thornley Groves Altrincham reviews

★★★★★ 5/5

Trustpilot

Laura Turnock and Haley Baker

Laura Turnock and Haley Baker were both amazing. Laura helped me with finding the property. I didn't have access to a computer at home to complete the signing up process, so Laura invited me into the office to this. On arrival Haley helped me with the signing up process and was very helpful. First class customer service.

Darren · 12 February 2022

★★★★★ 5/5

Trustpilot

The assistance of the Thornley Groves…

The assistance of the Thornley Groves staff to finalize the rental of my apartment has been satisfactory, highlighting the attention of Penny Watson MARLA, who along with her colleagues have helped me and answered all my questions, as well as being kind and quick to respond. I definitely recommend Thornley Groves from Manchester 100%. Thanks Penny. Kind regards.

Antonela · 16 December 2021

★★★★★ 5/5

Trustpilot

My property manager

My property manager, Abdullah Hussian, has been fantastic. He has given regular updates on my flat progress on repairs and phone me to inform me of any potential issues. Abdullah has been a true professional, and I want to thank him for all his hard work.

Mrs · 27 April 2023

★★★★★ 5/5

Trustpilot

Imogen Windsor is great

Imogen Windsor is great. She has my best interest at heart as a home owner and endeavours to do the best for me at all times.

Angela · 25 July 2024

★★★★★ 5/5

Trustpilot

Oilivia was always assertive and good…

Oilivia was always assertive and good to work with with the overall process of showing to signin .

Shantanu · 29 November 2024

★★★★★ 5/5

Trustpilot

Great experience with Clare

Great experience with Clare. We experienced some issues during buying process and Clare and her team communicated everything well and helped us to achieve smooth transaction of purchase our BTL property. Many thanks🙏🏻

Agent · 14 March 2024

★★★★★ 2/5

Trustpilot

Poor response

Reported an issue with accessing my apartment block, someone came out and said I need a new key and would get back to me that was 3 weeks ago! How hard can it be to get a replacement key? I have been a tenant with Thornley Groves and Barlow Crosley before them for 15 years and never had any issues before. I really can't understand why not being able to gain access to your apartment is not given priority! after waiting 3 weeks I have put a call in to them today and they promise someone will call me back! fingers crossed I will get a replacement key today.

David · 27 March 2024

★★★★★ 5/5

Trustpilot

Great service if you are looking to rent!

I would definitely recommend Thornley Groves Prestwich to anyone looking to rent a property. As a tenant I could not have wished for a better service. Professional and friendly, Liam and his team made sure that the process ran as smooth as possible. They really showed how a serious estate agent should be. Thank you!

Sophia · 25 April 2022

★★★★★ 5/5

Trustpilot

Overall the viewing was excellent

Overall the viewing was excellent. Kelly was so lovely and welcoming. She made me feel comfortable instantly and had answers to all my questions. I came away from the viewing feeling happy and well informed, which is not a feeling I’ve had often when viewing properties.

Sam · 6 April 2023

★★★★★ 5/5

Trustpilot

House viewing

I attended a viewing today with Kelly McDermott and she was wonderful. Kelly greeted us with a warm hearted welcome and was very courteous as we walked around the house. We did not feel rushed or under pressure. Kelly was knowledgable regarding the house we were viewing yet remained impartial with her viewpoint throughout.

Gemma · 2 June 2022

★★★★★ 5/5

Trustpilot

I would like to highlight the excellent…

I would like to highlight the excellent service I received particularly from both Colette and James they have been very kind and extremely helpful and overseen from the beginning the placing of my house on the market thru to viewings and buying,its taken all the stress and hassle out of a difficult time for me.When I needed to visit the Altrincham office with any concerns and without an appointment they have dealt with them instantly and for that am extremely grateful,and would certainly recommend Thornley Groves to anyone wishing to move house.

Paul · 18 March 2024

★★★★★ 5/5

Trustpilot

Thornely grove is so supportive

The staff at thornley grove have been so supportive, especially Ashley smith who has been so open to all our questions and been quick to respond to us every time- highly recommend thornley grove!

Abbie · 5 February 2024

★★★★★ 5/5

Trustpilot

Great experience

Kelly McDermott showed us round a property recently and my husband and I were very impressed. Kelly clearly had knowledge of the local area, knew about the property and was able to answer all our questions. Kelly is a credit to the company.

The · 27 June 2023

★★★★★ 5/5

Trustpilot

Happy with the level of service.

I currently rent out an apartment with Thornley Groves and I am happy with the service I am receiving. Owain Lacey (Property Relationship Manager) has been dealing with my enquirers and has been prompt and very professional at all times. If he cannot answer the problem then he passes the issue on to the relevant manager.

MR · 23 February 2026

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH THORNLEY GROVES

DO NOT RENT WITH THORNLEY GROVES We had the absolute worst, most traumatic time renting with them. It resulted in us having to leave our tenancy early due to horrific unsafe living conditions. We had issue after issue with both the property and the landlord.As soon as we handed over the money to them and signed our first tenancy agreement, there was an immediate change in how they treated us. We had three different property managers during our tenancy, the first two genuinely never answered their phones once. It would take weeks and weeks to receive a response from them. For example, the electricity went out in our entire house and we didn’t receive a response for two weeks. Our final property manager, Imogen Windsor, was half decent at the start when they were new but changed very quickly to also not answering their phone. We figured out they had our numbers blocked as they only answered our calls when his our caller ID. It’s clear that the staff are trained to manipulate you as that’s what Imogen started to do.We had consistent issues with leaks, damp, mould and mushrooms during the last year of our tenancy. From June 23, when it rained heavily, water would pour through the ceiling in our bedroom as the window wasn’t sealed from the outside. This was not resolved until Feb 24, weeks before we were due to move out. It was a fight to get this done. Our concerns were repeatedly ignored, the landlord was never happy with the quotes from the many many contractors that were sent round. In May 23, we reported damp in the kitchen. This led to black mould and mushrooms growing. Eventually, in Oct 23, water started pouring through a light fitting. Nothing was done for over a week. The advice from Thornley Groves was to “just scrape off the mushrooms”. They told me they were worried the ceiling would fall through - this had a severe impact to my mental health as I spent days and days thinking this would happen. I hardly slept for a week because of how anxious I was. After a week, they sent a contractor to our house to replace the roof on the kitchen extension with vague notices but no confirmed attendance. As a woman in the house alone at the time, witnessing two men in a white van pulling into your drive and walking round the back of the house was deeply traumatic. I denied them entry as by this point, the stress of the leak had driven my anxiety sky high. They then sent us an invoice for £300 for a missed appointment. Charlene Ginty, from Thornley Groves, called me regarding this and gaslit me the entire phonecall. Despite me being incredibly upset, she repeatedly cut me off, told lies and spoke to me in such a vile way. Any time I’ve spoken to her, she has been deeply unprofessional and rude. We were bullied into paying the invoice as they threatened to dispute it at the end of the tenancy. In Jan 24, we had another leak upstairs in the spare bedroom. We had more black mould, more damp and then water streaming down the walls when it rained. We had to get rid of furniture that was damaged by the leak. This wasn’t resolved until mid Feb 24, just weeks before we moved out.We are completely traumatised as a result of renting through Thornley Groves. We are both physically impacted by living in a property with so much damp, black mould and mushrooms. Our mental health is also damaged from the way that we have been manipulated, gaslit, lied to, ignored. It got to the point where we had to ask to leave the tenancy early after the landlord denied our rent reduction ask. We asked for this after both our doctors and Trafford Council had said the property was unsafe to live in and that I had developed asthma as a result of the mould. Luckily this was accepted as we had started dreading going back to the house, it was no longer a safe home for us and had turned into a place that was anxiety inducing being in.AVOID PROPERTIES RENTED BY THORNLEY GROVES.I remember seeing negative reviews before we moved in but ignored and it’s a huge regret. The management team is specially trained to manipulate you. They are wholly on the landlords side and do not care about tenants.It’s criminal that this property has gone back into the market for an additional £450 per month.AVOID AVOID AVOID AVOID

Frankie · 14 March 2024

★★★★★ 5/5

Trustpilot

Went to view a property which…

Went to view a property which unfortunately didn't quite match my requirements. However Kelly McDermott was so friendly, helpful and professional. I also viewed the property with her whilst the current occupier was present, which could have felt awkward but Kelly was so good at making everyone feel so comfortable. Thank you Kelly and TGEA.

Jay · 27 March 2022

★★★★★ 5/5

Trustpilot

Great Service - Imogen Windsor

We have been dealing with Imogen Winsdor for roughly 6 months now, I've found it extremely difficult from past experiences with other estate agents to get any remedial issues resolved, Imogen since becoming our main contact has almost instantly fixed our issues, she's is easily contactable and approachable. I've been renting properties for 10 years now and she's by far the best agent I've ever dealt with. Not one for writing reviews but credit when credits due. Thanks for everything.

Lee · 14 March 2024

★★★★★ 5/5

Trustpilot

Very Professional Letting Company.

A big thank you to Liam & the team at the prestwich office for the professional way they handled the letting of my property.I was kept informed at each step of the process.I would highly recommend Thornley Groves for all your property needs. Thank You Gary.

Mr · 23 March 2023

★★★★★ 5/5

Trustpilot

As being a contractor Imogen is a…

As being a contractor Imogen is a pleasure to work along making my job easier and helps jobs run smoothly

Dave · 11 October 2024

★★★★★ 1/5

Trustpilot

Poor communication and an utter lack of professionalism

I have been renting a property from Thornley Groves for the past 2 years, and the lack of communication and professionalism from the team is quite shocking. We have been passed around several property managers without any communication, meaning that when there has been issues within the home, and we’ve telephoned, we have been told multiple times it is not their concern as they are no longer our property manager. Furthermore, in emergencies it is impossible to get in contact with anyone. We are currently dealing with a leak that has seeped through 2 stories in our building, with no response from any of the team, all numbers available on the website going to voicemail. On the topic of poor communication, due to our property being a student rental, we have had several house viewings. Many of which have been moved, cancelled and arranged with 0 communication to us, resulting in the team coming in while we sleep, and viewing our rooms while we are asleep, which is completely inappropriate and unacceptable.Unfortunately, the company also cannot keep track of deposits and their tenants. We renewed our contract for our property for a second year, but changed some of the tenants. One of the tenants who has left has still not received his deposit back, and a current tenant hasn’t paid one, and the team hasn’t taken any notice! Furthermore, we informed the team multiple times that we had renewed our contract (and signed new tenancy agreements), yet were still told we were expected to vacate the property. Even upon correcting the team, they continued to send information to old tenants, completely oblivious to their mistakes. When we first moved into the property, it was disgusting. The property had not been cleaned, including dead insects all over the property, “mess” in the toilet, and the house was unliveable. The floorboards were not secure, mould in the bathrooms, holes in the walls and broken locks. Only half the issues were fixed upon moving in, and we still deal with many of the broken parts of the home. Overall, Thornely Groves have awful communication with the tenants, and unfortunately it seems they like to take advantage of their student tenants. I have been advised to write a formal complain, but due to the experience I’ve had, I doubt they would reply.

Annabel · 10 March 2024

★★★★★ 5/5

Trustpilot

Amazing customer service from Karen

Had a really good viewing today at a property with Karen she really helped me and made me feel at ease with any questions and as a first time renter it was comforting to have someone who was happy to go through any query big or small, her customer service skills were absolutely amazing and made me feel really comfortable when viewing the property would highly recommend ☺️

Beth · 8 October 2024

★★★★★ 5/5

Trustpilot

Thornley Groves have been pretty…

Thornley Groves have been pretty efficient when handling my flat. Especially Amanda O'Harte who is lovely to speak to as she manages my property. Eve Kelly has also been great too . And Peter Groves is nice too . I have been impressed with thornley groves.

Marny · 10 March 2023

★★★★★ 5/5

Trustpilot

Karen Filson made us feel so welcome…

Karen Filson made us feel so welcome and at home with her friendly personality and prompt service.

Ernie · 22 November 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs.

The most unprofessional and quite frankly useless company I have ever had to deal with. Within the year and a half I rented from them I was passed around different property managers without them bothering to update me so I never knew who I could contact. During the tenancy they constantly increased the rent, despite the fact there was on-going cladding works (which they neglected to make me aware of) so I was living on a construction site with no view out of my window and no peace and quiet throughout the week. When I raised this issue, I was conveniently ignored.Towards the end of my tenancy I reported an leak from the flat above that was causing black mould to grow and spread in the bathroom. From the date of reporting the issue (08/12/23) to the date of writing this review, the repair has STILL not been completed. The company have acted with a complete lack of competence, not reporting the issue to building management, passing the blame and lying to Salford City Council. Their staff are rude and completely useless. The lack of professionalism is astounding. (I have submitted a formal complaint on the 19th January 2024 which was brushed off so don't bother replying to this telling me to do so.)

Izzy · 5 March 2024