Collection By Thornley Groves Altrincham reviews

★★★★★ 5/5

Trustpilot

Seamless move in experience

I would like to say a big thank you to Joel at Thornley groves estate agent for making my flat searching process quite seamless, Thank you for the time and dedication put in to helping me find the perfect property.

Shope · 19 February 2024

★★★★★ 5/5

Trustpilot

Thank you for Ali at Chester Branch

Ali from their Chester office has always been on hand to help look after our tennancy for which we're very grateful. Issues of any size/duration to fix are either resolved/currently being resolved by a lovely team of Ali's key contacts we've got to know a few of and feel very comfortable with. Lovely apartment we're proud to rent and help look after for our landlady - who we also owe our thanks to!

Emma · 11 November 2024

★★★★★ 5/5

Trustpilot

Friendly Customer services

James · 12 September 2026

★★★★★ 1/5

Trustpilot

Poor Confusing and Sporadic Communication.

*poor, confusing and sporadic communication*Unfortunately after a year of Thornley Groves I do not want to rent from them again. I give one star because I believe their service has been of minimal standard.My issues are:1. Poor and confusing communication from too many staff members -it is very hard to get in touch, especially with the right person.2. A lack of will to sort out problems ,- all issues must be reported via a system and not in person, it then is often ignored unless pressed. (This happened 3 times in a year) 3. Stressful messages sent with no warning,-if there is outstanding rent from one person the estate agents threaten court to all tenants without prior or direct contact4. A confusing system,-thornely groves has 2 bank accounts and neglected to tell us they changed meaning that, once again they skipped to sending stressful messages instead of sending a polite notification informing us clearly if this change. A simple problem which should have been avoided.All of these things indicate a need for better communication and access to information.

Eleanor · 4 July 2024

★★★★★ 5/5

Trustpilot

Great estate agency

I had a good experience securing a flat to rent in my desired location in Greater Manchester. Ashley Smith was very helpful and made the whole application process a breeze. The option to opt-in for the No Deposit Scheme which Thornley Groves offers was much appreciated.

Daniel · 2 September 2023

★★★★★ 5/5

Trustpilot

Excellent viewing with Kelly!

On Thursday 2nd Feb I viewed a property with Kelly McDermott from the Monton Branch. This was a really positive experience. Kelly was very welcoming and informative about the property. She gave me a brief overview and then left me to view but was available and able to answer any questions I had.

Martin · 3 February 2023

★★★★★ 5/5

Trustpilot

We've been with thornley grove from 5…

We've been with thornley grove from 5 years. Our property manager, Aleaya Afzaal, has been always useful and friendly.

Customer · 15 May 2026

★★★★★ 5/5

Trustpilot

Commending Eleishia Rowe, Thornley Groves.

Eleishia Rowe contacted me with regard to a tenant wishing to change the date of rental payment. She had all the details to hand, a strategy to put into place regarding a two week payment to bring the rental payments up to date and also organised for the payment to go into my account before the date was changed. I was really impressed by her professionalism and organisation. Thank you Eleishia.

Cherryl · 16 September 2019

★★★★★ 5/5

Trustpilot

Excellent service

*Reposting as customer service reply included my email address in the reply so had to be deleted*We recently purchased a property through Thornley Groves in Sale. The service was excellent and a huge thanks to Gemma Garner who helped us find a property and Carolyne Brindle who managed the sale - The team are very professional, friendly and responsive.

Lizzie · 24 May 2022

★★★★★ 5/5

Trustpilot

My property manager Chloe

My property manager Chloe Jewell is fantastic. She is always willing to help and understands not just the tenant's needs but the landlord's too.

Natalie · 1 November 2024

★★★★★ 1/5

Trustpilot

Not recommended, they get you in, then ignore you

This agency was great to deal with when it came to renting, signing documents and getting into the property. However, once moved in, it is a different experience. We've raised issues via their reporting system for months, every time they close the jobs without actually fixing them or providing an explanation. Most recently, our whole intercom system has broken down, leaving us with the inability to open the front door via our intercom or via the entry code. They closed the issue within days, without any communication or updates, and of course, without fixing the intercom. Our gate is also faulty, it has been raised by multiple tenants, over the last few months, and of course, closed without being fixed. Due to this, one of the tenants bike was stolen from the car park, as it was easily accessible with a faulty gate. No effective communication, or in fact, no communication at all. They give a sense of kindness when they get your money and get you into their properties, then show their true colours over the tenancy period.

Carla · 21 June 2024

★★★★★ 1/5

Trustpilot

Very poor letting agency

Very poor letting agency. Rented with them for many years, issues would be raised and never resolved including mould issues.Then on exiting the tenancy, almost in retaliation for leaving you are then punished with unavoidable ’cleaning fees’ for what was an already much cleaner than what we found it flat. Staff rudely just inform you to take it up with the deposit company who charge £60 for the privilege! Avoid at all costs

N/a · 14 October 2024

★★★★★ 3/5

Trustpilot

Let Agreed Only...

My property was let only (so not managed by Thornley Groves) however my security deposit was held with Thornley Groves and then processed via TDS. After my lease ended abruptly (due to extreme mould and inhabitable living conditions), I had to unexpectedly come up with moving funds which took a financial toll. Upon reaching out to Thornley Groves, all I was after was an update on whether the process to start the return of any sum of my security deposit had started, I got shut down and had to chase numerous times before I got given the right contact. I also want to add that my property was never fitted with a smoke alarm which Thornley Groves failed to investigate further. More respect should be showed to Tenants who Let Only rather than telling me you 'only take instructions from the Landlord'. My start with Thornley Groves was a positive experience but it ended on a bitter note.

Kayla · 17 June 2024

★★★★★ 5/5

Trustpilot

review is for Daniel Chadwick

This review is for Daniel Chadwick our property manager.He has recently been assigned to us and has been nothing but helpful. He listens, understands, and does everything he can to help us despite sometimes things getting in the way.Also Tara has been very helpful to us and kind and understanding.Thank you both. I do feel you go above & beyond.Danielle & Ross

Mrs · 1 December 2021

★★★★★ 1/5

Trustpilot

Dear god get a better booking system

I hope never to find a rental managed by these agents. Message to arrange a viewing, complete the online questions and then sent a link to book a viewing in person. Jump through the hoops manage to get a suitable booking time close to when I clicked the link as properties go in a flash. Not 2 hours before the viewing I get an email cancelling the viewing as they’ve aceptes an offer…fine city centre flats are hard to get if you’re not quick. My main gripe is spending time trying to contact them to arrange viewings at other properties with emails unanswered and dealing with their crappy booking system that isn’t fit for purpose.

Disenchanted_tenant · 12 June 2024

★★★★★ 5/5

Trustpilot

TG looks after your interests but not at the expense of the tenants

Property is the matter of trust and entrusting my properties with TG has liberated me from constant concern about a myriad of problems and niggles that make BTL not such a trouble-free experience as many might think.

Marek · 3 March 2024

★★★★★ 5/5

Trustpilot

Professional, effective, reassuring service.

I have used Thornley groves before so on this occasion because I was acting for a third-party I weighed up the offer of other local estate agents. I went with TG because it was apparent that they had sold another house in the street and I thought this was a short sign that their tactics and strategy were successful. I met with Johnny and had contact with Claire carpenter and the service was prompt very efficient. We initially thought that we would have to do some renegotiation on the price because of the condition of the property but we were assured this wasn’t necessary and we got significantly more than our expectation. The admin side was slightly complicated because we were dealing with a third-party in a care home, but that was overcome quite efficiently politely and professionally with Johnny. The communications have always been promptly issued and where there has been a few delays because of the other party. These have been overcome assertively and in a reassuring manner I would have no hesitation in recommending Claire and John to support prospective buyers or sellers and would like to thank them for their support.

Matthew · 8 June 2024

★★★★★ 1/5

Trustpilot

Reached out to a person named Gabriel…

Reached out to a person named Gabriel requesting for information and provided him my requirements. Received my details but didnt follow up or provide any information to assist further.

Usmaan · 6 October 2026

★★★★★ 4/5

Trustpilot

I have had a mixed experience with TG…

I have had a mixed experience with TG over the years but now dealing with Amina Mizra who is regaining my confidence. She’s very easy to discuss issues with and is efficient.

Customer · 21 January 2026

★★★★★ 5/5

Trustpilot

Thank you Liam!

Liam Pope's professionalism & efficiency ensured we were able to settle in our new property on a very short turn-around, he has gone above and beyond for us. We moved at a very difficult time of year (the week of Christmas!) and Liam made himself available around the clock to make the transition between rental properties as seamless as possible

Dave · 18 February 2022

★★★★★ 1/5

Trustpilot

Possibly the worst out there.

The original estate agents managing the rent and agreement with our current property went under, and Thornley Groves stepped in to take charge of our tenancy management. We had faults with the property which we addressed to them as soon as they took over, to which they kept passing us over to a different agent and none were resolved. We had to contact the maintenance gentleman who worked directly for the landlord to assist with fixing broken walls, doors and eradicating a mouse problem. Our home is kept clean and tidy and we are respectful tenants, and re-did the entire garden space. When the period of tenancy was coming to a close, we were not considered at all to re-new said tenancy and promptly spotted our house on the market to which we had no notification. We elected to contact them to re-new, and they informed us the rent would be going up. We challenged this as they did not commit to re-doing the ancient kitchen from 1972 or providing an extractor fan and would still increase the rent without these promises being made. As the renewal failed, we were then subject to surprise visits from potential new tenants who showed up (one time without an agent to represent!) for a viewing, which we had to decline due to no notice whatsoever. They have also been unhelpful with going further to assist with locating other similar properties and provided no guidance. Very quick to collect the rent or get in touch about it, and very slow to address any concerns. We will be refusing any further business or association with the agency for the forseeable future. Avoid at all costs.

Lewis · 30 May 2024

★★★★★ 5/5

Trustpilot

I have been renting with Thornley…

I have been renting with Thornley Groves for a couple of months now, they have been fantastic throughout. Great experience with my property manager Mr Abdullah Hussain. He is the best. He has been super available, responsive and helpful throughout all process. Thank you Abdullah!

Shadi · 16 August 2023

★★★★★ 4/5

Trustpilot

My frank experience on renting

One of the things that made my experience with Mathews of Chester great was the responsiveness of the staff, Karen was indeed a lovely person, she was not tired of my messages. I did most of the arrangements for the apartment from outside the country, and concluded the rest when I arrived. That was great to me.However, one thing I was not happy with was that no body came to show me around the house. At first I didn't know exactly were I was supposed to dump my refuse, I had to get the key to the dustbin house from a neighbour.

Mr · 22 May 2023

★★★★★ 5/5

Trustpilot

My property was followed by Amanda…

My property was followed by Amanda Sherman and Karen Filson. Amanda was really effective in putting the property on the market once agreed the terms and Karen looked for tenants right away. My property was letted out in just a week. Thank you for the excellent service.

Catherine · 12 June 2023