Collection By Thornley Groves Altrincham reviews

★★★★★ 5/5

Trustpilot

We have recently viewed two properties

We have recently viewed two properties, guided by Kelly from the Monton office - and we were able to view both properties. (our experience with other agents includes not being able to view a property, due to having the wrong keys)Kelly was able to answer all our questions concerning the properties and had a friendly manner.

Mr · 9 February 2023

★★★★★ 5/5

Trustpilot

Helpful assistance

I needed some work doing on my house that I let through Thornley Groves. Amanda from the Sale office was so helpful in sourcing a contractor to do the work for a reasonable price. It's all sorted now, so thank you Amanda for all your help!!

Adrienne · 15 November 2023

★★★★★ 5/5

Trustpilot

Superb service

Thornley Groves were helpful and supportive in dealing with a problem that we have at a rental property that they manage for us. Clare the Branch Manager walked the extra mile, and even offered support dealing with the utilities and finding local trades people for us. Great effort, really appreciated. Thank you Clare and Thornley Groves

Scott · 3 February 2023

★★★★★ 5/5

Trustpilot

This is the third property I've sold…

This is the third property I've sold through Thornley Groves. Natasha was excellent throughout the whole process, always responsive, assisted when needed and willing to chase the relevant parties as needed. This is consistent with my previous experience and a hallmark of the staff at this location. I can't recommend Thornley Groves - Southern Gateway highly enough if you're in the market.

Patrick · 6 June 2022

★★★★★ 5/5

Trustpilot

Excellent service.

I had my first viewing today with Thornley Groves; although the property did not suit my requirements I was very impressed by the way the viewing was arranged and carried out. Kelly was professional and helpful throughout and was able to give advice about local property market. I will look forward to dealing with Thornley Groves in the future.

Peter · 6 October 2022

★★★★★ 5/5

Trustpilot

Max Hopkins

I've have been a tenant at Thornley Groves for over six months and all of my queries and my midterm inspection have been dealt with by Max Hopkins. He is always so polite and helpful, he gets back to me within a day of my email. He sorts out any problems or concerns fast and efficiently. I am grateful Max is always on hand to help me out or explain things to me.

Eleni · 14 February 2020

★★★★★ 5/5

Trustpilot

Review for Meg Corbridge from…

Review for Meg Corbridge from Fallowfield office: Meg is a very good property manager. She has turned around my view of Thornley Groves as she is efficient, responsive and is a very good communicator. I can rely on Meg to manage and organise whatever needs doing with my properties.

Gill · 23 August 2023

★★★★★ 1/5

Trustpilot

Please find alternative estate agents.

Lola · 9 September 2026

★★★★★ 5/5

Trustpilot

Excellent Representative for Thornley Groves

I have been dealing with Ali Perry at Thornley Groves Senior Property Relationship Manager on and off for the last 2 years for my sons rental in Liverpool. She has supported us with everything needed. Always helpful and highly efficient, responds on everything and sorts any issues brilliantly. So very different to some letting agents I have been dealing with in Bristol for my daughters student accommodation, worlds apart. Can't recommend enough.

Natalie · 13 December 2024

★★★★★ 1/5

Trustpilot

Can't even get a viewing right...

Email sent that is clear you need to arrive to the viewing early as the slot lasts 30 minutes.Rep showed up 15 minutes late and then had no key to actually enter the apartment - everyone was told to reschedule their viewing.1. Wasn't advised this would be a group viewing - all done through an online automated system - no opportunity to ask any questions.2. Was sent an email to advise the rep would be late at the time he was meant to arrive - saw this after I left the appointment.3. Rep admitted he had never actually been to the apartment so didn't know how he was meant to enterReally unprepared and unprofessional. No apologies for turning up late, lack of empathy for people that had to take time out of their day. Shows straight away they don't care about having a professional image and I'm not surprised by all the poor ratings because by this first impression I'm not confident they would be helpful in managing a property.Finally - no one actually answers the phone.

_Stace · 8 August 2024

★★★★★ 5/5

Trustpilot

An excellent experience😀😀👏👏

To be honest, Katie Garner has been a great help to me in reviewing and checking out my apartment in Manchester. She has been responding quickly to my emails and helping me with the various questions that she had. I thank the Thornley Groves estate agency for having such good professionals as Katie. I would definitely use her services again in the future. Sincerely.

Antonela · 20 January 2022

★★★★★ 1/5

Trustpilot

unreliable, will not take responsibility, unprofessional

Very unreliable, i’ve made more complaints than you can imagine in the past two years i’ve lived in my apartment, they never helped. I complained about a leaking for so long to the point the heater flooded boiling water with my cat in the room (when i complained i mentioned that the leaking could put my cat in danger and they still did not take it seriously). Issues to do with leaking, especially the radiator are of high importance and they mention that these problems of high urgency will be solved in a matter of days but i waited months. my belongings that were damaged during the radiator flooding were never replaced nor was i compensated. this does not even cover half of the problems i faced. when the radiator flooded my bedroom it took them a month to fix it (keep in mind my bedroom was so damaged from the water that they had to remove the flooring and all my belongings were drenched so i couldn’t sleep in my room), therefore i stayed with my friends for the time being. nonetheless i still had to pay the rent in full. And after all of that, a few days later my living room radiator started leaking too and still took them a while to fix. when i found another apartment and moved they sent me pictures of problems with the apartment and mentioned that i had to pay for it. The problems they sent me were the same issues i was complaining to them about. i’m expected to pay for issues that i faced when i moved in?? Overall, they’re very unreliable and unfair and i would never recommend them. My friend wanted to move into an apartment she liked and decided not to after finding out Thronley Groves was the agency responsible for it, because she witnessed the amount of frustration and issues me and my friends had to deal with on a daily basis (a few of our friends were also renting apartments with thornley groves). My lawyer contacted them and explained everything i faced and they still refused to take responsibility. To conclude, find any other agency and don’t make the same mistake i did by thinking the agency would not affect my quality of living that much.

Lora · 5 August 2024

★★★★★ 5/5

Trustpilot

Massive thanks to Kelly

Massive thanks to Kelly after my viewing today.Kelly had a professional, friendly and positive approach during the viewing.I have been viewing properties through several agents recently and it was refreshing to meet such a friendly and informative agent who was not looking to force a sale, but ensure the client finds the right property.Kelly is a credit to Thornley Grove.Jon

Mchssjm · 30 July 2022

★★★★★ 2/5

Trustpilot

Greed or Selfishness!

I have been their client for decades; they started well. But in the last 5 years, desperation has turned into greed and covetousnessStealing client's money in the name of maintenance is not the way forward.Recent Quotes from the Agent;Washing Machine; £450Bathroom tap replacement; £425I was charged £150 for removing a defective washing machine, yet the leak persisted because they failed to cap the tap.Now, I have another quote from them that includes the capping of the same tap.Also charge £125 for using a silicone to patch a leaking shower (who does such a thing?)Honesty, truthfulness and integrity are the hallmarks of good a business, and they have compromised that, which is shameful!!

Simi · 4 August 2024

★★★★★ 5/5

Trustpilot

Fast and efficient responses to our…

Fast and efficient responses to our requests even when we email in the evenings. Ali Perry has been great. Much better service than we have received with other management companies

Stephen · 6 September 2024

★★★★★ 5/5

Trustpilot

Tom Baker amazing

Hello I hope I have come to the correct manager but I wanted to reach out about our property manager Tom. We have been a co landlord with my brother in law who owns 1201 Millenuim Tower. I felt I needed to bring this up as Tom has gone well above the service that we as landlord expects. We had a death in the family so we made him aware of the situation and explained we would not be contactable for 2 days. When I caught up with Tom Thursday morning we was pleased to see we had no issues reported that needed attention. He did advise tenants that lights out means they change the bulb. What has really impressed us as a family is the way when you ring or email asking information for our accountant we always get a reply very quickly which we appreciate. We are very lucky to have Tom looking after our property and I hope he doesn’t get moved off our property as it’s the first time we had 100% confidence in Tom decision making and has our full approval up to £150. We never had that with our last 2 managers. He is a great man who you can see has a lot of passion to make our family relaxed knowing it’s in safe hands with Tom. Please share this with him as we feel he’s simply the bestThank you Sui mi Wang

Siu · 2 August 2024

★★★★★ 1/5

Trustpilot

My advice do not use thins letting…

My advice do not use thins letting agency. Please check the contract they miss inform students about the deposit and it turns out it’s non refundable. They then charge extra charges for cleaning on top.But worst of all they left my daughter in a mould ridden room for a year of complaining and then to say after she moved out that the room isn’t safe for habitation.Avoid and go with more trust worthy rental company.We will be writing to the property ombudsman and reporting this terrible company

Daniel · 31 July 2024

★★★★★ 5/5

Trustpilot

Using the Monton office

Using the Monton office, we found Ellie, Kelly and the team very helpful and informative.

Stephen · 24 February 2026

★★★★★ 5/5

Trustpilot

Olivia was very supportive!

Olivia was very helpful and supportive, we are first time renters so we had quite a lot of questions which she answered promptly and reliably.

Alex · 17 November 2024

★★★★★ 5/5

Trustpilot

Above & Beyond

We have been super impressed with Thornley Groves from the minute we gave them the instruction to sell our home to completion. Clare Carpenter was always available and went the extra mile to make sure the house sale completed asap. Thank you so much for everything. Highly recommended.

Dan · 22 August 2023

★★★★★ 1/5

Trustpilot

Thornley Groves made uni life a living…

Thornley Groves made uni life a living hell. With constant miscommunication and attempts to charge us with money we don’t owe, I have not had one good thing to say about them. One time we had 30 people viewing our house at the same time when there was only supposed to be 2, this was after the agent showed up an hour late to the viewing. I do not trust a single person that works there and they can all get bent

Ed · 26 July 2024

★★★★★ 1/5

Google

Horrible condition apartment. Agency not responsive on time. Slept in a cold apartment for a few days as heating did not work and windows were broken. Moldy and leaky bathroom walls. Agreed to change damaged sofa before signing contract but would not change upon arrival. Lights did not work properly, flickered and were dull. Broken furniture (chairs, drawers). Agency was rude, unprofessional, and very difficult.

Rodas · 12 October 2021

★★★★★ 5/5

Trustpilot

Emma

Emma is our managing agent for our flat in Brooklands House, Sale Manchester. Emma is most helpful and promptly responds to all our requests making our relationship with Thornely Groves. Hope she will do her best with your agency.

Shane · 14 March 2024

★★★★★ 1/5

Trustpilot

The worst experience ever. Good luck with your money.

We had the worst experience ever with Thornley Groves. In October 2023, the building we were living in was found to have very high risk of fire spreading due to flammable material in both internal and external cladding. As such, we were evacuated and relocated to an aparthotel in haste. It was agreed that the aparthotel was a temporary accommodation, and during this period we would continue to pay the rent as before (i.e. in advance on a monthly basis) until we moved. We moved out in late-November 2023. But it took them 2 months to return the deposit. And that was only after we chased it. There are also hundred pounds of overpayment of rent that should be refunded too, as we did not live the full month. We chased this together with the deposit refund from the beginning, the staff simply ignored this part. They have been very unresponsive. After many emails and calls, they admitted that the landlord owes us the amount. However, they have not been helpful. We need to constantly chase for updates, and all the update we got was basically "no response from the landlord. We do not hold the fund." We chased again in April and May 2024, but we have not heard back from them since then. In our opinion, it is irresponsible to suggest that they have no agency in this situation. They should refund us directly, and resolving the issue of payments with the landlord as a separate issue.

George · 22 July 2024