Collection By Thornley Groves Altrincham reviews

★★★★★ 5/5

Trustpilot

Difficult property to market...

It can be very difficult choosing an Estate Agent to pursue your objectives but I can honestly say that all the chaps (male & female) at the Altrincham office really went out of their way in the efforts to secure a sale of a difficult property. No illusion about the task but very pleasantly surprised by the effort and enthusiasm of both the letting and the sales team. Thoroughly professional. Guess what? You get what you pay for...

Alastair · 7 November 2024

★★★★★ 5/5

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The team at the Prestwich branch were brilliant.

The team at the Prestwich branch were extremely helpful, very professional, and got my property sold at the price I was asking. Nothing was too much trouble for them. There were a few setbacks during the sale, but that was completely out of their hands, and found another buyer immediately.

Steve · 19 October 2023

★★★★★ 5/5

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Property viewings

I have been shown around several properties now by Kelly McDermott and have found her to be helpful, honest and friendly. I have not found all estate agents to be straightforward about properties, however I have found Kelly is and this has really helped in making decisions in our property search. Overall I have found Thornley Groves have been efficient and easy to book viewings with.

Taren · 22 March 2022

★★★★★ 5/5

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Highly recommend Thornley Groves-…

Highly recommend Thornley Groves- Manchester City Centre office.I needed to find a new flat quickly after a previous flat falling through. They provided super quick responses and helped me find a great new flat.I was out of the city when viewings took place, but they were extremely accommodating and allowed my friend to view the property for me.Extra thanks to Eve and Samantha for all their help!

Ruby · 8 January 2022

★★★★★ 5/5

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Great service

Very good service by James Gatter to find the right rental house in the Altrincham area. Akash Aponsu is managing the property and all service/maintenance issues. Luckily, we haven't experienced many but I must say that his service is very professional and efficient.

Gustavo · 3 March 2024

★★★★★ 5/5

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I had a viewing a few days ago…

I had a viewing a few days ago accompanied by Kelly McDermott and i thank her very much for her service. Kelly was kind, personable and approachable from the first instant, friendly and chatty with the current tenants when we visited, and gave valuable advice to me as someone completely new to the city. Thankyou Kelly!

Nicola · 8 April 2023

★★★★★ 5/5

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I recently sold a house via Thornley…

I recently sold a house via Thornley Grove and I cannot recommend them enough. Especially Kelly, who ensured everything ran smoothly at an emotional time for us! Her attention to detail was outstanding, she always answered promptly and was very caring (it was my mum's home and she's no longer with us). Thanks to Kelly for all your support and also Clare from the office - great team!

Rosie · 8 November 2021

★★★★★ 5/5

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I arranged a viewing on a property

I arranged a viewing on a property . I was met at the property and shown around by Kelly who was able to answer all my questions and knew the area well, she had a very professional and positive attitude, thanks Kelly. Martin

Martin · 1 March 2024

★★★★★ 5/5

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Thank you to Charlene Ginty!

Charlene was always very quick in getting back with any emails and helping with any problems or general questions I had. She was particularly good with sorting out my referencing for my new property.Thanks Charlene and Thornley groves for your help!

Gemma · 8 April 2024

★★★★★ 5/5

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Amanda O'Harte

We would just like to say Amanda O'Harte, Property Relationship Manager has been outstanding with all of our properties, Always contactable and rectifies any issue which may arise. Extremally friendly to work with and a great asset to your team.Bobby and Sue Durkin

Bobby · 26 February 2024

★★★★★ 1/5

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Criminal Agency that stole my deposit and broke the law

Do not rent with this criminal agencyThornley Groves in addition to being some of the most unprofessional and unhelpful estate agents I have ever been with has also been the first agency that has broken the law!Thornley Groves failed to properly insure our depositIt was under the wrong amount, so we didn’t get it all back. It was under the wrong name, so we were unable to dispute it when Thornley Groves tried to withhold it, and it was for the wrong tenancy!I’d also like to give a special mention to our property manager: JackA thief who has done nothing but lie to me and the other tenants in our property and make our experience with Thornley just that more miserable- Jack lied to us, saying we were getting our full deposit back, only to renege on this. Only relenting when we threatened legal action over our deposit being improperly insured- Jack lied to us about when our tenancy was ending and when it was okay to vacate the property + hand over the keys. This cost us even more of our deposit- Jack lied to us on multiple occasions about if our rent was going to rise and frequently failed to bother to answer questions about us continuing the leaseI have no idea how this agency has 4* on TP when anyone who has lived in Manchester will tell you Thornley Groves has one of the worst reputations in the city I can certainly believe it, they broke the law and literally robbed us! And I know they will deny and lie in their response to this too and try to get this review removedRent with someone else, anyone else, just make sure it isn't Thornley. If you're lucky, they won't be arsed to attend the viewing you organisedNo I'm not joking they do this too 😒

Blue · 12 September 2024

★★★★★ 5/5

Trustpilot

Fab service from Ava!

I would highly recommend Ava to anyone looking for a reliable, knowledgeable and trustworthy estate agent. Her dedication to her clients and her passion for what she does truly sets her apart from the rest. Thank you, Ava, for all your hard work and for making my experience with Thornley Groves a truly positive one

Courtney · 18 April 2023

★★★★★ 1/5

Trustpilot

Ineffectual

This company acts as agent for property landlords, but their clients fail to carry out necessary repairs or even communicate with tenants in any way. Approaches to Thornley Groves are met with "We can't make the landlords carry out any repairs". They are assiduous with debt collecting though. Some of them are good at sounding sympathetic but in the end they are all ineffectual.In the case I have been dealing with, roof repairs have gone unresolved for months by the landlord, David Navin Holdings Ltd, even though they affect electrical equipment particularly a ceiling extractor fan. We have now had to go down the route of complaining to the council.

James · 4 September 2024

★★★★★ 5/5

Trustpilot

Highly recommended

I can highly recommend Claire, Kelly and the team at Thornley Groves ! They're professional, friendly attitude is so helpful when going through such a stressful time, and they work relentlessly to help you until the sale is completed. I wouldn't use any other agency in future!

Michelle · 14 November 2023

★★★★★ 5/5

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Had a great experience buying our first home.

Had a great experience buying our first home. Dean was very good and managed to smooth out any problems we had along the way. Even after the purchase had gone through he was very helpful getting the previous owner to come and remove items that should have been done before completion. Wouldn’t hesitate to recommend to anyone.

Claire · 2 February 2023

★★★★★ 5/5

Trustpilot

Amazing experience

Amazing experience from start to finish! I got my keys today and it only took a matter of weeks. Kevin was a lovely man who helped me get the house I wanted. Hayley then guided me through the whole application process. Never too busy to take your calls or reply to emails. They keep you updated the whole time . Very professional and lovely people.

Teri · 26 February 2022

★★★★★ 5/5

Trustpilot

Can't recommend enough.. Thank you

I have had my flat rented and managed by T G for nearly two years. The service I have received has been exemplary from finding tenants to paying me. This week the fridge in the flat packed up. I was told about this quickly and Leigh Johnson found a contractor and several quotes. She was amazing in sorting it out, getting back to me and keeping the tenants informed. Thank you Leigh and all at T G.Jane

Jane · 22 August 2018

★★★★★ 5/5

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Fabulous support from Karen …

Fabulous support from Karen at Thornley Groves in Prestwich. We have rented a property that was let by TL and the whole process has been nothing but perfect . Karen has been very efficient, professional, friendly and helpful from the viewing to the follow up process and especially with communication. I would definitely recommend this agent .

MRS · 26 January 2023

★★★★★ 4/5

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First meeting with Clare Carpenter who…

First meeting with Clare Carpenter who came to revalue & re-advertise our property 22nd June.Her attitude was professional & fresh & confident & this immediately boosted our own confidence in a sale.As the first direct contact with Thornley Groves employees, Clare was an excellent ambassador. Clearly early days, but her rapid follow-up responses with new photos of property & proposed further visit with colleague next week were really positive.

Robert · 19 June 2021

★★★★★ 5/5

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Exceptional Team at Thornley Groves

I couldn’t recommend Thornley Groves enough. Especially Stephen, Colette and James. They have gone above and beyond with selling my flat. Having both bought and sold through them. They have made it a seamless experiences. Thanks again to the wonderful team at Thornley Groves.

Leanne · 16 January 2024

★★★★★ 5/5

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As a contractor for this company

As a contractor for this company. Amina. Makes my job a lot easier. Helps every time needed gives 100% every time

Dave · 26 May 2026

★★★★★ 5/5

Trustpilot

A fantastic service from Olivia Hughes

Had the pleasure of being delegated Olivia Hughes as our lettings negotiator. She was a delight - through a very new and scary experience, she was dedicated, friendly, kind and considerate of our situation and never hesitated to go above and beyond for us. I am sure that whoever has the pleasure of working with Olivia will also find her to be an exemplary person with massive professional talent. We cannot thank her highly enough.

Kitty · 14 November 2024

★★★★★ 4/5

Trustpilot

Ok talk with George Holt but does need more enthusiasm

I wanted to write a little something regarding my property. I was with Sandstone who was managing my property that has since been taken over by Thornley Groves which I’m glad about. I was told that George holt would be managing my property moving forward. I did phone George to introduce myself. I have to say I wish George would sound interested in my property. He came across very bored and unenthusiastic which is only negative I had regarding our initial call. He sounded like he was bored. I know that isn’t the case as I previously spoke to some lady Katy who said she's head of property Management who quite frankly was not interested.. I hope once I get to know him I'll understand as I did speak to a colleague of his who was speaking highly of him sorry did get the name but was older guy with a non northern accent but a irecall his mame

Gordan · 25 August 2024

★★★★★ 2/5

Trustpilot

Poor ethics - tenants be aware

Following a flooding of the property from a flat two storeys above, there was no use of the rented property for 115 days. What happened subsequently is now subject to judgement by the Property Ombudsman, but it is worth noting, for any tenant faced with a 'no blame' situation, that TG were far from supportive and misjudgements on their part resulted in hardship, financial disadvantage and (had I been a little vulnerable) what could be considered bullying behaviour. The 'complaints process' has little value since it is not independent, and makes little effort to see both sides of the argument. You're constantly having to remind yourself that you were the aggrieved party. Very poor and far from their publicised ethical statement

Clive · 23 August 2024