Collection By Thornley Groves Altrincham reviews

★★★★★ 5/5

Trustpilot

I would like to thank Clare Carpenter

I would like to thank Clare Carpenter and her team at Thornley Estate agents Monton Branch. Clare was extremely helpful in all ways with exceptional communication at all times. Giving the buyer confidence to proceed with the sale. I feel Clare is an asset to the service.

Betty · 3 April 2024

★★★★★ 2/5

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Terrible Service and Correspondence

Terrible Service and CorrespondenceMy flat has a leak and has been growing black mould since the start of the tenancy.As tenants, we sent over pictures, videos, we even spoke to the building manager directly to get some additional information. At one point, we kept sending emails to one person and he didn't respond until 2-3 days later meaning that it took forever to even get any information. We ended up being ghosted loads by certain staff members and it felt like we got passed around the whole staff roster. The landlord said he'd visit the flat, but cancelled on the day less than an hour before the viewing because the contractor "wasn't available". We weren't notified and I had to call Thornley Groves to get this information. This was on a Saturday too so someone had to take the time to let them in.Our issue still isn't fixed (a year later), I understand that is a landlord issue, but there has been no help aside from "We're sending the 20th contractor over but he's just going to quote and not actually fix your problem". Even when we picked up the keys, it was not a great experience. The only reason I'm giving two stars instead of one is that we had one person who was helpful and empathetic to the situation.

CW · 11 December 2024

★★★★★ 5/5

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We had a problem with a tenants boiler.

We had a problem with a tenants boiler. We were alerted to the problem. On speaking to Grace Edmundson about our situation she immediately called suitable engineers and after a brief conversation we were able to move ahead with a repair.

R · 1 October 2026

★★★★★ 5/5

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Met with Chloe Jewell at one of our…

Met with Chloe Jewell at one of our Manchester houses yesterday. As always, she was cheerful, helpful and very knowledgeable about the rental market. Thank you Chloe!

Susan · 24 January 2026

★★★★★ 5/5

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Amazing service from the team at Thornley Groves Prestwich

We have been with Thornley Groves for many many years through their changes, most recently I have had the pleasure of dealing with Karen, Amber and Amanda who all very quickly, efficiently and professionally secured a new tenant into our property. The response has been so quick and reassuring, probably the best service we have received over the last 20 years. Highly recommend them. The use of the Landlord portal has been amazing, seeing everything up to date and easy to access is a game changer x

Landlord · 10 December 2024

★★★★★ 5/5

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1st class service beginning to end.

Can’t thank Kelly and the team at Thornley Groves enough for all the work put into selling my house. After seeing a number of estate agents I opted for Thornley Groves due to the knowledge and professionalism shown from the outset and they didn’t let me down. They were always quick to respond to any questions and worked hard to get what I wanted, with even better results than I could have imagined.

The · 23 November 2021

★★★★★ 5/5

Trustpilot

Bathroom Refurb Flixton

"I would like to express my gratitude to Amanda Karim Greg and team for a totally professional experience with my bathroom refurb,from quote,to the work being done and rubbish cleared,the whole process was complete within 6 weeks with very little disruption,thankyou all you are an absolute credit"

Dave · 25 March 2024

★★★★★ 1/5

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Fallowfield Branch is absolutely TERRIBLE

Absolutely terrible mishandling of property management and security deposits, several issues arose during tenancy which they blatantly ignored. Complete mishandling of deposit and had to go to a third party adjudicator after being threatened of a 1.2k fine which was later significantly reduced by the adjudicator. Clearly the Fallowfield branch is ran by a bunch of cowboys that think they can take advantage of students and student lettings. Absolutely avoid if possible and if you have a current tenancy with them make sure to document everything and keep ahold of receipts because if they can screw you for money they will.

DeanFB · 6 December 2024

★★★★★ 5/5

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Aleaya Afzaal at Thornley Groves is our…

Aleaya Afzaal at Thornley Groves is our current property manager. She has managed our property for a short period, but she has already made a fantastic impression.

Pratik · 29 May 2026

★★★★★ 5/5

Trustpilot

Excellent

I had a very good experience with Thornley Groves Estate Agents. Jodie is very friendly and professional. She helped me with everything throughout the application process and always responded really fast. I would highly recommend this agency they are very reliable. Thankyou :)

E · 7 June 2024

★★★★★ 5/5

Trustpilot

Efficient helpful and friendly

We recently let our flat with the help of Thornley Groves. They found us a suitable tenant very quickly, and the process of referencing etc was speedy and smooth. We in discussions we found their advice useful, and communications were easy and efficient. Many thanks to the team, in particular Ashley who took the lead.

Dr · 20 September 2023

★★★★★ 5/5

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Our new property Manager Hannah Whyte…

Our new property Manager Hannah Whyte of the white team is very good. She is very quick to answer questions and reply to emails. We have been very impressed by her so far :-). Which is in stark contrast with our previous manager (no longer at TG) who caused me council tax final demand issues due to a tenant deciding to tell Salford council that he vacated the property a month and a bit early. In the end I had to contact the council and sort it out myself which defeats the fact of having a property managed. Which was in Contrast with TG's usual quality service that we had come to know.Therefore when we learnt we had a new manager we were overjoyed.With Hannah we are truly getting good service for the management fee paid.Other TG Super stars are Charlotte Mawdsley and compliance team who are equally quick and on the ball when it comes to renewing or missing certificates and tests. And team leader Aimee Hobson who has occasionally solved many issues for us in the past.

Chun · 21 February 2020

★★★★★ 4/5

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Emma Slabbert is very nice and responds…

Emma Slabbert is very nice and responds quickly. For Emma, it should be 5-star. However, the company and the landlord increase the rent every year, which makes me quite unhappy. So I give a 4-star.

王伟明 · 14 October 2024

★★★★★ 5/5

Trustpilot

Great experience with Thornley Groves

I recently sold my house with Thornley Groves, Swindon. Working with Kelly and Clare was seamless. Living four hours away from the property at the time, both of them made it incredibly easy for me, even visiting the property to take pictures to help with the furniture removal. I was updated throughout the process and I found them to be very responsive, professional and knowledgeable. I wouldn’t hesitate to work with them again.

Customer · 11 October 2021

★★★★★ 5/5

Trustpilot

Emma Slabbert is our managing agent for…

Emma Slabbert is our managing agent for our apt. in Sale Manchester. Emma is most helpful and promptly responds to all our requests making our relationship with Thornely Groves the best it’s ever been in 20 years. We hope she remains our agent for the future .

David · 12 March 2024

★★★★★ 5/5

Trustpilot

Jade Smith helped me with an uncommon rent recover issue

Jade Smith is a rent arrear collection specialist at Thornley Grove. However, the help Jade could provide is far more than rent arrears collection.I recently encountered an uncommon rent recover issue other than rent arrear. I had no idea who I shall contact in Thornley Grove. I contacted Jade for help. Within 48 hours, the problem is fully resolved.As a landlord client of Thornley Groves for 7 years, I recommend their service to all landlords in Manchester.

K · 3 December 2020

★★★★★ 5/5

Trustpilot

David is an exceptional property…

David is an exceptional property manager… he is always ready to listen and assist in the best way that he can… he is fantastic at his job.he ensures to follow up in any situation… He is a STAR ⭐️

Angela · 25 September 2025

★★★★★ 5/5

Trustpilot

Splendid Service - Always

Nothing is too much trouble for Thornley Groves - most reliable. Emma Slabbert went way beyond the course of duty by arranging a viewing for me when her diary was already full. Top marks. Thank you so much.

Wilberforce · 23 August 2024

★★★★★ 1/5

Trustpilot

Very poor experience

For full transparency, this review has also been posted on Google.

Adrienne · 12 September 2026

★★★★★ 5/5

Trustpilot

Approachable friendly open honest staff

We live in London but wanted to invest in Manchester. Kelly was amazing pointing out various areas rental yields the positives and negatives a really honest overview which was much appreciated as we were not local. She was approachable honest friendly and after buying the property the company worked with us holding keys and all really friendly.Thank you so much it was and had been really appreciated.Kind regardsRoma and Will Keane

Roma · 11 January 2022

★★★★★ 5/5

Trustpilot

Ellesmere Park viewing…

We went to view a property in Ellesmere Park and Kelly (McDermott) was waiting for our arrival. Kelly was very welcoming and friendly. She was knowledgeable and helpful in answering all our questions. Kelly ensured our viewing was a positive experience.

Andy · 27 June 2024

★★★★★ 5/5

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Amanda Heart

My company has been working with Thornley Groves for several years. We have found the service and communication impeccable.We would like to thank Amanda Heart for her professionalism, hard work and attention to detail.

Michael · 19 October 2024

★★★★★ 5/5

Trustpilot

A tribute to Susana Ramero

Thornley Groves has managed my apartment for over ten years now and I have received excellent service throughout that time always able to call on senior managers such as Kate Mawdsley, who has been an invaluable contact over the years.My individually - allocated manager, over the last few months, has been Susana Ramero who has proved to be incredibly conscientious in organising and addressing one or two issues with the apartment. I could not have wished for a more efficient and dedicated response.In addition to this Susana gives me her full attention in telephone calls, giving full explanation and detail in response to any questions I have and does not mind how long she takes to do this.Most - importantly, Susana keeps me informed and I do not have to suffer the frustration of ringing an office several times to leave a message with no return call at the end of it. Susana is true to her word and responds within twenty-four hours and usually sooner.I am so grateful for the confidence Susana inspires that the apartment is managed extremely well as I live a long distance away.She is an excellent ambassador for the company and obviously enjoys her position which she shows in the care of her clients, like me. So many thanks sent to you Susana.

Cherryl · 4 August 2019

★★★★★ 2/5

Trustpilot

Callum Shepard is our new Lettings…

Callum Shepard is our new Lettings Manager managing our two properties in Manchester. I have not met him but given his familiarity to the rules and procedures, I believe he is very new in this job and I took this is his first job. We do have reservations and complaints in the frequency he answers to email(s). The reason for writing a review is Callum has significant improvement in his work in recently, his attitude, his responses to the email(s) and looking into the queries and questions that been asked has shown a lot of progress. The review, I hope would bring a very positive way for Callum to perform an even better work in the future. I hope this is an encouragement to him! Please Keep up Callum!

Cecilia · 19 July 2019