Collection By Thornley Groves Altrincham reviews

★★★★★ 2/5

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Callum Shepard is our new Lettings…

Callum Shepard is our new Lettings Manager managing our two properties in Manchester. I have not met him but given his familiarity to the rules and procedures, I believe he is very new in this job and I took this is his first job. We do have reservations and complaints in the frequency he answers to email(s). The reason for writing a review is Callum has significant improvement in his work in recently, his attitude, his responses to the email(s) and looking into the queries and questions that been asked has shown a lot of progress. The review, I hope would bring a very positive way for Callum to perform an even better work in the future. I hope this is an encouragement to him! Please Keep up Callum!

Cecilia · 19 July 2019

★★★★★ 5/5

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Exceptional

I was shown around a property this morning by Kelly Mc Dermot. Kelly was excellent. I was greeted with a smile, she was warm and friendly but remained professional throughout the viewing. She gave good advice, was perceptive to my requirements, without being presumptuous. I have been looking for a suitable property for a long time and she offered empathy and understanding. 5 stars for Kelly.

Jo · 27 July 2022

★★★★★ 5/5

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Katie Garner

Katie Garner, Property Manager in the Blue Team. I have first come to Katie from the emails being forwarded to her attention. This was so due to the change of manager to handle my property and because the one who supposed to take over the handling was sick and been on leave. Katie had delivered the work out of her normal call of duties. She had helped to read through the tenancy agreement and addressed our concern immediately. To the grayed areas, she humbly asked she would seek help from her superior. This little gesture to what i value was actually beyond call of her work. Further she also explained the evil details in the contract and assisted she would mark her diary as reminder for us to give notifications. Thornley Groves should be proud in having a dedicated staff as Katie, for her sincerity and respect not only to customers but in her role as a manager. Thanks Katie and i hope she continues to shine.

Cecilia · 14 May 2019

★★★★★ 1/5

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Avoid at all costs

Everyone I know who has been a tenant in a Thornley Groves property has had a bad experience and talks about how they are not fit to be letting agents. Thornley Groves have consistently been bad estate agents. Through my 5 years of living in a Thornley Groves property their staff struggled with basic processes such as writing tenancy agreements in a timely period, communicating with the landlord and giving notice about the end of the tenancy. They intimidated my former flatmate into leaving the property. Every time we interacted with them, they have somehow made mistakes that have left us angry and often out a significant amount of money and or time. I don't know if staff are well intentioned but lack training. Their staff are hard to reach, and are very rude if you can reach them. Repeat experiences of them shouting at customers in the office.

NPK · 7 November 2024

★★★★★ 5/5

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Luke is very quick at solving any…

Luke is very quick at solving any issues that arises and makes the communication between landlord and tenant easy and stress free. Luke is great to work with and I’m very happy with how he managed my property

Nelly · 22 September 2025

★★★★★ 5/5

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Great experience with Thornley Groves

I've been in one of Thornley Groves properties for about a year. The moving in process was super quick and easy and any issues over the tenancy have been handled quickly and professionally. I'm moving out soon and getting references and moving out details have been a breeze, special mention to Adeeb Ahmed who has been brilliant and sorting referencing and replying to emails and in a fast and professional manner.

Matthew · 2 November 2021

★★★★★ 5/5

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My experience with Katie Garner was…

My experience with Katie Garner was excellent! She is a very attentive person, careful listening and have an eye for every detail. We are Landlord living not in UK for most of the times and we are also new landlord. She explains the contract and will also alert the devils in detail. She is responsible and won the trust from the customer from her endeavor in the work. I hope she will continue shine in Thornley Groves!

Cecilia · 25 June 2020

★★★★★ 5/5

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Highly Recommend

We have a number of properties let and managed by Thornley Groves through their Altringham/Sale branches.James Magenis is the Property Manager.We have always found him to be highly competent, hands on and in touch with what is going on with the properties. In short we value and trust his opinion and have no hesitation in recommending him or Thornley Groves.

Angela · 2 March 2023

★★★★★ 5/5

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Always quick and helpful

I have been with Thornley Grove for a number of years.

Neil · 3 September 2026

★★★★★ 1/5

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Do not let your property with Thornley…

Unethical and Illegal - do not let your property with Thornley Groves. I am a landlord and rent a number of properties using Thornley Groves. I have found the conduct of Thornley Groves to be unethical, often closer to illegal. All concerns have been raised by their complaint function and are now being escalated to the Property Ombudsman. The errors are persistent and basic - for example, Thornley Groves informed me that the tenants wished to leave at the end of their tenancy in Sept 2024. I agreed with this and stated that I wished to withdraw my business from Thornley Groves at this juncture, and did not wish to re-let the property with them. The contract then ceased and I awaited the check-out report. When I tried to access my property in October 2024, after the contract ceased, the tenants were still present. The tenants wished to stay longer, but Thornley Groves did not inform me of this. I have now had to issue a Section 21, and have been charged by Thornley Groves for contract extension costs (for a contract that I expressed that I did not agree to).As another example, I was charged a £700 for Thornley Groves to re-advertise the property in 2022. The agreement was that Thornley Groves would advertise the property for a 30 day window, with different deliverables listed. Thornley Groves forgot to advertise the property, and therefore the property was left vacant. This is needless incompetence.I agree with other reviewers who state that Thornley Groves overcharge landlords for repairs, and seek the highest cost solution. I have lost thousands of pounds (approx £4,500) due to errors made by Thornley Groves’ staff when sourcing repairs (misdiagnosing an issue). These are simple, but persistent errors.The tenants in the properties are frustrated due to time taken for repairs to be completed. This is as Thornley Groves are sending out excessive and inaccurate quotes for repairs to landlords. As an example, I was quoted £5,000 - £6,000 for a repair that I ultimately sourced myself for under £200.

Helen · 1 November 2024

★★★★★ 1/5

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Unprofessional and incompetent

We had a serious maintenance issue that was so badly handled, we felt we had to report Matthew's to the property ombudsman. We were forced out of the property, having been left with no faith in the lettings company and fearing reprisals for raising concerns over their professionalism. We were treated with contempt, lied to and made to feel completely powerless. The complaints process was a joke, this company lacks accountability and people should think twice before using their services.

Tom · 31 October 2024

★★★★★ 5/5

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I would like to thank Clare Carpenter…

I would like to thank Clare Carpenter and her team at Monton Branch. Clare was extremely professional and helpful in all ways. She has exceptional communication skills, giving the buyer confidence to proceed with the sale. Clare is an asset to the service.Jackie Tyson

Betty · 5 April 2024

★★★★★ 1/5

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I showed interest in a rental property

I showed interest in a rental property. I emailed to support my interest and called to back that up. I also enquired as to the reply process as when I am working I am not allowed a phone on my person. I was assured that I would be contacted by email in my case. I hadn't received any such email and called only to be told there had been viewings the previous week and the property had gone. When I asked why I hadn't been contacted I was met with "I don't know. The property has gone". No apology, no explanation. In my mind a terrible service who doesn't even deserve one star .

Tracy · 29 October 2024

★★★★★ 5/5

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Marl Croft Bungalow Sale.

Value for money for starters. We were always kept well informed of developments throughout the sale process. Good advice given when problems arose within the property prior to the sale and the re-editing of the brochure was completed promptly when the problems were overcome.I would use Julie and the team again should the need arise.

Mr · 18 July 2023

★★★★★ 5/5

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Jakob is absolutely brilliant

Jakob is absolutely brilliant, a fantastic asset to Thornley Groves.....Quick, experienced and his intuition means that he is always on the ball and seems to know exactly what is wanted or required. He acts with speed and is always receptive and positive in his approach.I do however hope that this review doesn't mean I shall lose my interaction with him should he be promoted!!!

GRAHAM · 15 September 2022

★★★★★ 1/5

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What a waste of time forced out as home…

What a waste of time forced out as home owner wanted to sell to move abroad, Thornley Groves came in in jan24 to check everything ok but then less than 2 months later £2500 cleaning bill as we moved out into a home ? Agent did not respond to emails or calls Said I called her got boss to ring me , they are not selling house with all our adaptations we have done to it New kitchen, new upvc doors laminate flooring,car charger driveway and lots more and still want £2500 cleaning when we had to leave after a second 21 ( no. Fault eviction) COVID Oxygen in hall way started this whole thing off

Mark · 25 October 2024

★★★★★ 5/5

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These people know what they're doing.

Satine and the rest of the team did a great job to manage my expectations and then exceed them when sourcing a new tenant for my property. The process was well oiled and even when things didn't go totally smoothly, they were quick to resolve and get things back on track, very professional and friendly! Thank you once again and I would have no hesitation in recommending the Thornley Groves letting team!

Peter · 23 January 2026

★★★★★ 5/5

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Contract Renew

My experience renewing the contract for another year with Mathew Petit was very good. He communicated in plenty of time about the conditions that the landlord wanted, and then he was able to process all my requests without any problem. I am grateful to Mathew Petit, and I hope to continue to maintain this good relationship in the future.

Miguel · 8 March 2023

★★★★★ 5/5

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Studio Apartment in Media City, Salford Quays.

We have just purchased a Buy-to-let property in media city through Thornley Groves. Natasha Conway has been fantastic, offered a very personal friendly first class service. Answered questions or found answers for me quickly. Keep me on track and arranged a fantastic solicitors for us with quotes. Also kept me up-to-date with an impressive and detailed tenant check out reports of the outgoing occupant (it had 3D VR views of the rooms). Natalie Richards was also good on the couple occasions that Natasha was out of the office. Also early on we were made aware that if we were to let out our property via Thornley Groves with will get continuous discounts on the tenant finders fee and monthly management fees. All in all I feel confident about Thornley Grove’s services and will let the property out with them. Highly recommended and positive experience.

Chun · 2 October 2018

★★★★★ 5/5

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Problem fixed rapidly

I wanted to fix security lights to a building on a very dark side. Landlord did not want to install a wired system. My property manager Annalise fixed my problem very rapidly and suggested a solution that works for me now, so I am extremely happy with that. She is very responsive and supportive, and has helped me with a few other things since as well. I have also had good service from Sophie & Zak (viewing reps) and Annette (administration) since moving in. All in all quite satisfied so far.

David · 22 October 2024

★★★★★ 5/5

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I have just completed on the sale of my…

I have just completed on the sale of my property. I want to say a huge thanks to Clare Carpenter who has dealt with my sale from start to finish. Clare is extremely professional within her role and has kept me up to date throughout the process. Clare is extremely knowledgeable and is a credit to Thornley Groves. Thank you Clare, I would not hesitate to use you againDaniel Yearsley

Nicola · 26 October 2021

★★★★★ 5/5

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Partnered with Helen Woods in Manchester housing

Helen Woods deploy her excellency in her work in whatever way since day 1 we asked Thornley Groves to handle our two purchased properties in Manchester. We rely on so much her professionalism as to keep our balance book clear and precise. With this, it does not mean we will not check our books, we cross check the accounts and make sure the entries are right. There were times we have found minor errors and Helen did investigate and make correction right away. What's more - she also reply with explanation to make sure we understand. She also insert a link for the HMRC reporting tax to us. We are very happy to have Helen Woods assistance and help. Thank you Helen!! Keep up the good work!!

Cecilia · 10 July 2018

★★★★★ 4/5

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I am a landlord of a number of properties

I am a landlord of a number of properties which are all currently managed by Shannon Upton.I cannot praise Shannon enough as she is always so reactive to my questions and the tenants needs and communicates rapidly and professionally with me. She has been very supportive to me personally and endlessly patient.I haven’t given the company a 5 star review as I’ve been disappointed with some of the more senior management in TG’s but would certainly give it to Shannon

Yvonne · 16 October 2024

★★★★★ 5/5

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Thank you to Kelly

We were shown round a property by Kelly McDermott who was fantastic. Kelly was warm and welcoming and so knowledgeable about the property and area, she gave honest advice and made us feel really comfortable as first time buyers (with no idea what we’re doing)! I feel confident that Kelly will be able to help us with our ongoing search.

SR · 15 January 2023