Trusted Agent profile · Alton, Hampshire
Verified
★★★★★
46 reviews from buyers · all 318 reviews
Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
46 reviews of Charters's Alton office come from buyers, rated 5.0 out of 5 on average. We know the reviewer is one of the buyers when they told us, ticked it on the review form, or the review says so.
46 reviews from buyers, from every platform, shown as written. First names only.
5/5
View AgentsMatthew Daysh
I found Matthew most helpful in our property search. He quickly understood our requirements and was extremely courteous and professional in his advice and approach. He gave us a first class service and I would most definitely recommend Matthew and his company Charters to any prospective customers.
Marilyn, thanks for the feedback on Matthews first class customer service at Charters Alton and for your 5STARS! Many thanks
5/5
View AgentsFirst class service
I would like to say how very professional, knowledgeable and friendly Mike and his team were, they made the whole process of buying my house nearly enjoyable., Mike always seemed that he was willing to go that extra mile for me.I cannot thank him enough..
Thank you Margaret for your wonderful review of Mike and his team at Charters in Alton. I particularly liked your comment about your experience having been made 'nearly enjoyable' :) thanks to Mike's team support. Thanks again for your 5STAR review.
5/5
View AgentsMy husband and I both clicked with Justin, his professional & calm approach had a positive effect on us which made us feel reassured while buying a home. He was helpful, answered all of our questions, and managed to accommodate our additional requirements.
Hi Tori - that is a lovely review of Justin and the Charters Alton team, many thanks for the endorsement with 5STARS.
5/5
View AgentsFive Stars
Marion was clear, helpful, and responsive throughout the time that she was assisting us with a house purchase. She made excellent recommendations, nothing was too much trouble and she did whatever she could to help at all times. We are very grateful.
Thank you Owen for providing 5STAR feedback on Marion's Financial Services support during your recent house purchase. Very much appreciated.
5/5
View AgentsJonathan's positivity and good humour kept us sane
Having finally moved in after a particularly stressful, will we won't we, roller coaster ride I cannot thank Jonathan enough for cheerfully plugging away chasing solicitors and other estate agents along the chain until it all finally happened..
Thank you for your 5 Star Review. All feedback is taken seriously and this is much appreciated.
5/5
View AgentsLocal knowledge
Justin is easy to deal with and knowledgeable. Importantly, his knowledge of the area through growing up there helped us decide that this is where we'd like to settle now that I'm returning to Hampshire.
Great feedback, thank you James. Just goes to prove how important local knowledge in a local business is! Thanks for the 5STAR endorsement of Justin and his Charters Alton team.
5/5
View AgentsJustin
Justin has been a pleasure to deal with. He was always on time for viewings, polite and helpful. He knew what we were looking for and endevoured to find us our ideal home.
Great 5STAR review for Justin at Charters Alton. Thank you Rebecca for your time and feedback it is most appreciated.
5/5
View AgentsGreat friendly and efficient service
Charters in Alton were in constant touch with properties that we might be interested in and when we eventually offered and bought through them they were really helpful and efficient. Lovely friendly people too.
Rosemary, we really appreciate your comments and reference to 'lovely friendly people too'... Thank you so much.
4/5
View AgentsFriendly, professional service
Even though Charters weren't our agent MIke and the team couldn't do enough for us in asisting with the puchase of our dream home. Like most people we are somewhat suspicious of the methods agents use in the property market but happy to say that working with Mike has proved that there are agents who are dedicated and focussed on trying to make these deals as painless and fast as possible and his bubbly, friendly nature helps keeps the process on a personal and professional level. Thanks to him and his team for helping keep our sanity and securing us the deal.
Thank you Mark for your review for Mike at Charters Alton, we really appreciate your time and feedback.
5/5
View AgentsOur link with Charters' Alton was Justin Robinson
Its difficult to make a move to a new geographic area after living in one house for so many years. So what we were looking for was guidance from people who would take the trouble to listen to and really understand our needs, help us with the inevitable compromises by showing us the relative strengths of what could be available. That required the natural patience to allow us to make our own well informed choice under no pressure. We received honest never overstated advice from someone whom we liked and admired on a personal level. He provided a thoroughly professional service in which we developed complete confidence.
Thank you David for your insightful honest review of Justin and his dedicated support of your recent move. 5STARS much appreciated... THANK YOU
5/5
View AgentsApproachable and Honest
Justin has got a 5 star approach to customer service, which includes being approachable, proactive , honest and responsive. Was a pleasure dealing with him during our house-finding experience!
Marelise, we are so pleased to hear that Justin at Charters in Alton was able to look after your home-search earning him your 5STARS - thanks!
5/5
View AgentsExcellent service
Sarah has given us excellent service from the start! It's been an absolute pleasure buying our home from her! Highly recommend
Thank you very much for your 5 Star review regarding the service you have received, We take all feedback seriously and it is much appreciated.
5/5
View AgentsExcellent
Justin was very professional, polite and provided excellent service., he was very helpful and is a credit to Charters.
Hello Julie and thank you for your 5STAR review of Justin at Charters in Alton. Your comments are gratefully appreciated. Thank you
5/5
View AgentsProfessional service
Justin has provided excellent service. He is very warm and professional. Very happy with the overall service. Nancy wang
Nancy, it is lovely to receive your delightful feedback on the service provided by Justin and Charters in Alton. Thank you for sharing.
5/5
View AgentsGreat service
From the first viewing to the end of the process of purchasing, Sarah and Jonathan were a pleasure to deal with. Very helpful and understanding and always there to answer any query. I would wholeheartedly recommend this agency.
5/5
View Agentsvery very excellent advices and service
I appreciate Marion's service very much. Recommended by my boss, I chose this company as my broker, and both Samantha and Marion offered me many advices and servie quickly, and explained the details step by step. I appreciate their patience, high efficience and professional service. High recommendation!
Thank you Xiaobo for taking the time to write a fantastic review, it is much appreciated. Thanks for the 5STAR endorsement of Marion and Samantha. and their most professional service.
5/5
View AgentsRemortgage application
We are extremely grateful for the hard work and support provided by Marion and colleague Marie, above and beyond what was expected, in helping us secure our application for mortgage product that was only available on the market for a very limited period of time
Thank you for taking the time to provide your valuable feedback. Your comments are very much appreciated and will be passed on to the branch.
5/5
View AgentsA BUSINESS PLEASURE
Mike worked hard to bring about a win/ win situation during our negotiations. At the end of the day he pulled the deal back from the brink when it was about to collapse. Full credit for a job well done.. Thank You Charters .
Di & John, thank you both for sharing your recent experience and for crediting Mike and his Charters team in Alton for holding it all together for you. 5STARS gratefully received with thanks.
5/5
View AgentsTop colicitors made my purchase smooth
However, I am living in London happily been referred to Marion through a friend of mine and I am so glad to advise everyone who is looking for efficient and available service to contact this agent.
Thank you Sam for your 5STARS and acknowledgement of Marion efficient service.
5/5
View AgentsExcellent in all areas related to our purchase
All staff very responsive to phone calls, providing timely advice and information. They were all so supportive during what was a very difficult time. albeit not due to our purchase. We would certainly recommend Charters.
Thanks David for your 5STARS and acknowledgement of our Charters Alton team.
5/5
View AgentsA professional, courteous approach
We had good follow through on information and keeping us up to date, very happy with the service we received.
Thank you Joanne for your 5STAR endorsement of Sarah at Charters in Alton! Much appreciated.
5/5
View AgentsRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
46 reviews from buyers, rated 5.0 out of 5 on average. For example, Steve wrote: "Having viewed around 50 properties with various agents beforehand, our first experience with Charters provided us with a perfect new home. The house had just ..."
The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.
