5/5
TrustpilotFantastic team
Fantastic team of agents and incredibly professional, will use their services again.
Agent replied · 23 August 2024
Thank you!
Trusted Agent profile · Alton
Charters Alton reviews
★★★★★
2,189 reviews across 2 platforms
70 High Street, Alton, GU34 1ET
Charters's office in Alton, at 70 High Street, is rated 4.9 out of 5 across 2,189 reviews on two platforms, including 186 Google reviews rated 4.9.
Reviews
Every review we hold for the Alton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotPleasant and Helpful Throughout
Pleasant and helpful throughout. Purchased through Charters Farnham and Jo Goddard consistently kept in touch with useful updates which was really useful in what can be a stressful process.
Agent replied · 12 June 2024
Chris, thanks for the team review, they will be so happy, as will Jo!
2/5
TrustpilotMove In Issues
The agency is very good; however, their appointment of " Just Move In" caused many problems when I moved into my flat, causing excessive bills and disputes for months.
Agent replied · 12 June 2024
We are very sorry to learn of the issues you are experiencing with your utility bills after moving into your new property a few weeks ago. I can see that you have an excellent relationship with your property manager Sam and have said that your experience of Charters was professional and exceptional which is lovely to hear.We can see that Just Move In were provided with correct information about your meter readings and Sam will continue to work with you to ensure that your bills are correct as we know that utility companies can be very slow at times to update information.
5/5
TrustpilotCharters have again been excellent in…
Charters have again been excellent in managing our property. Sarah Bainbridge has done a great job in finding a new tenant. Thank you and keep up the great service!@
Agent replied · 12 June 2024
Thanks Bob, great to hear, thanks for reviewing the service.
5/5
TrustpilotGreat Result!
Secured an amazing offer on our property under challenging and difficult circumstances. All of this was achieved with patience, persistence and professionalism. Thank you!
Agent replied · 12 June 2024
Thanks for sharing your review us.
5/5
TrustpilotSarah Bainbridge and the Charters…
Sarah Bainbridge and the Charters Rental team have done another great job finding new tenants, all done in no time and therefore no gap, Many thanks.
Agent replied · 12 June 2024
Thank you so much for the review. Sarah and the rental team will be greatly pleased with this!
5/5
TrustpilotSuper professional and speedy
Agent replied · 22 December 2024
Thank you!
5/5
GoogleCharters were very good right from the start. We sold and bought with them. The staff are always attentive, know their stuff and don't go in with the big sell which can sometimes put you off. I'd wholly recommend them.
Agent replied · 15 June 2024
Hi Wayne, thank you so much for your review.
5/5
TrustpilotVery helpful
Very enthusiastic estate agent, helped me find another place to rent when the initial one I was unable to get the initial one I was interested in. Answered all my questions.
Agent replied · 12 June 2024
Thanks Steph for leaving this review! The team will be so pleased to hear this.
5/5
TrustpilotMade selling easy!
Made selling a house easy from start to finish. Dedicated members of staff for valuations, photography, selling process etc. all extremely helpful, friendly and efficient. Would absolutely recommend. Thanks all at team charters.
Agent replied · 12 June 2024
Thank you, great to hear!
5/5
TrustpilotPrompt and polite service
Prompt and polite service. Was recommended by a family member who was very pleased with how her sale was conducted. Given all the information that we needed for our sale.
Agent replied · 12 June 2024
Thank you for taking your time to review the service received.
5/5
TrustpilotActually caring
Actually caring, polite, approachable and patient. Great experience!
Agent replied · 25 October 2024
Thank you!
5/5
TrustpilotHighly efficient, professional service
Highly efficient, prompt and professional service. Staff friendly, helpful and obliging. Excellent sales brochure and photographs. Convenient facility to electronically review and approve key documents.
Agent replied · 12 June 2024
Thank you so much for the lovely feedback, really appreciate this.
5/5
TrustpilotExcellent service
Really prompt and accurate information leading to a rental agreement almost immediately. Honest, transparent and painless.
Agent replied · 12 June 2024
Thank you, Johnny!
5/5
TrustpilotIve been working closely with Charters…
Ive been working closely with Charters for a while and im very pleased with progress to date,,,, i would defiantly recommend you give them a go!!!
Agent replied · 12 June 2024
Paul, thank you for the review, it is much appreciated.
5/5
TrustpilotI'm really happy with this…
I'm really happy with this agents,especially @Ella Burent ,,She is very friendly.She answers any questions directly,,she really wants to help you as much as possible ,i am so happy i knew her.
Agent replied · 12 June 2024
Hi, this is great to hear, thank you for taking the time to review the service you received.
5/5
TrustpilotTOTALLY PROFESSIONAL
They dealt with a difficult situation and gave 5 star service from the first call to completion . Cannot recommend them highly enough .
Agent replied · 12 June 2024
Thank you, Steven, for the review. We appreciate the recommendations.
5/5
GoogleIf there were more than 5 stars then we would give it!! Hayley has just confounded the very slow housing market by selling our house. Never give up because Charters certainly don't!! The whole office has been superb right from the beginning and we would have no hesitation in fully recommending them.
Agent replied · 15 June 2024
Apologies for the delayed response, but thank you Stephen, all comments taken on board and passed to the team.
5/5
TrustpilotGreat lettings team
Gary, Rosie and the rest of the letting team made finding new tenants for my property a quick and simple process. They kept me updated throughout, explained everything and were extremely professional.
Agent replied · 12 June 2024
Thanks Sarah, Gary and Rosie will be notified of your review!
5/5
TrustpilotGreat Service
Jo assisted in a what turned out to be tricky process and made it as easy as she could for us. Thank you Jo.
Agent replied · 12 June 2024
Rachel, thank you for this review, Jo will be delighted.
5/5
TrustpilotSAMUEL SCOTT Chrters letting
working with The Good Estate Agent. Samuel Scott Very professional. Quick to attend to queries and concerns. High recommended.
Agent replied · 12 June 2024
Thak you for the review! Much appreciated.
5/5
TrustpilotCharters Lettings have been great
We use Charters as a letting agent. The service has been great. Very clear and timely communication. As first time landlords, they have made the process much easier and less daunting.
Agent replied · 12 June 2024
Hi Laura, thank you for the review, it is greatly appreciated.
5/5
TrustpilotExtremely helpful
Extremely helpful. Listen carefully to the issue and resolve with professionalism
Agent replied · 23 August 2024
Thank you for the 5-star review!
5/5
TrustpilotFantastic service
Fantastic service from a hard working and dedicated team.
Agent replied · 23 August 2024
Thank you Nick!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
