Trusted Agent profile · Alton
★★★★★
2,189 reviews across 2 platforms
70 High Street, Alton, GU34 1ET
Charters's office in Alton, at 70 High Street, is rated 4.9 out of 5 across 2,189 reviews on two platforms, including 186 Google reviews rated 4.9.
Every review we hold for the Alton office, from every platform, shown as written. First names only.
5/5
GoogleI recommend Charters Estate agents of Alton and Jack Moore, who has been brilliant. He really listened to my requirements and has been proactive throughout the whole process, he came across very professional and very willing to help find a suitable property.
Michael, thank you for this review, Jack will be delighted and it is reassuring to hear.
5/5
TrustpilotAmazing work
It was an excellent service provided, with great support and speed throughout the entire process.Thank you for your kindness
Thank you for the 5-star review!
5/5
TrustpilotEmpathetic service from Sarah
Great service from Sarah B. in responding to our needs and duly prepared to help in a friendly and professional manner.
Thank you Mark!
5/5
TrustpilotProfessional and competent
Through Sarah Bainbridge Charters marketed our property very competently and kept us promptly informed by phone and by email of interest. The process of finding suitable tenants was both swift and professional.
Hi Adrienne, thank you for this review, Sarah will be delighted.
5/5
Trustpilot10/10 customer service throughout
10/10 customer service throughout! Very professional company who get everything sorted quickly and efficiently. Jo kept me updated throughout the process which was very much appreciated. Would 100% recommend
Thank you, for the review. We appreciate the recommendations.
5/5
TrustpilotVery professional
Very professional, dealt with a gentleman by the name of Samual Scott. Extremely helpful and kept me in the loop at all times. Would definitely use again!
Hi, your review is greatly appreciated. Samuel will be so pleased with the feedback.
5/5
TrustpilotGreat experience
Jo Goddard guided us through the entire process brilliantly, and helped us to navigate some of the complexities with solicitors, etc. Very grateful for her help and support throughout.
Hi Gavin, thank you so much. Jo will be delighted with this.
5/5
TrustpilotPatricia Brown understands Customer Service
Patricia Brown in Property Management clearly understands Customer Service, thank goodness for her I say.
Great to hear, thanks Tim!
5/5
TrustpilotGreat service
Great service. After we made an offer, Stephen dealt with us. He was very professional and understanding, working to accommodate buyer and seller. We are very pleased with the service.
Thank you Timmy, for taking your time to review the service received.
1/5
TrustpilotDon’t trust Charters when buying a…
Don’t trust Charters when buying a house because you will be very disappointed as it will probably be Sold before even being put on their site. This happened to us recently. House on site that day SOLD even though phoned on same day mmmm smacks of sharp practices.
Dear Carl, there are instances where properties do sell on the day they are listed. This is wonderful news for the homeowner but can be frustrating if you miss out on something you would like to view. We encourage all customers to register with their nearest branch so they receive new property alerts and updates as they happen.
1/5
GoogleI had seen a development on Rightmove with very few details with this agent and had to ask 4 times for more information which they said they were waiting for. So I asked them to at least send me what they had and meanwhile asked why the description of the development had failed to mention the town 1.5 miles away to which we received a mendacious answer. So we decided to drive 100 miles and have a look for ourselves and found exactly why the main town was not mentioned. Classic estate agency prevarication...
5/5
GoogleFrom my first meeting with the Edward of the Charters team in Alton I was impressed by his energy and enthusiasm towards the task in hand, he has a genuine passion to get the job done. This positivity and passion extends to the rest of the team involved in sales lead management, sales support, viewing supervision, offer management, buyer approval, negotiation and progress chasing - the whole team were first class with very clear focus on getting the best for the seller. I can 100% recommend the Charters team in Alton.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotExcellent service
Excellent professional service and very responsive in communication and being kept up to date.
Thank you, Judith!
5/5
TrustpilotEfficient and professional
Efficient and professional. Their sale follow-through service especially good.
Great news, thanks Steve!
5/5
TrustpilotGood sales progressors
I now understand how valuable a dedicated sales progresser is! Thank goodness Charters were on the ball at each stage. They were always happy to hear from me on the phone, to advise and reassure.
Thank you so much for the 5 star review, it is much appreciated.
5/5
TrustpilotExtremely impressed
Such a professional and efficient company. Thomas Andrews also bent over backwards to provide an outstanding service. Feel very fortunate and in very safe hands! Thank you Charters!
Thank you so much for the review, it is much appreciated.
5/5
TrustpilotHugely impressed with Jacqui and the…
Hugely impressed with Jacqui and the Farnham team for my smooth sailing move. Very efficient and fast responding. Thankyou!
Thank you, Nicole! Jacqui will be pleased to hear your feedback!
5/5
TrustpilotOllie at Charters was extremely…
Ollie at Charters was extremely professional and helpful would throughly recommend them to market your property.
Thanks Samantha, Ollie will be delighted.
5/5
TrustpilotThank you K
Thank you K for being helpful, charming and for allowing space for me to have my thoughts.
Thank you for the review!
5/5
TrustpilotExcellent team at charters
Excellent team at charters , I was shown the house by charters staff Ella she was very Pontual with time and excellent in the way she attended to me … good job
Hi, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotSupport on the last bit of the roard to a new home...
After having found a suitable property for my wife and three children, Cheryl Pickett supported me in an excellent way to get all the applications/verifications and confirmations done in due time. Thank you very much!
Hi Mischa, Thank you so much for the review. Cheryl will be delighted to hear this.
5/5
TrustpilotGreat customer focus!
Dealing with Charters is always a pleasure. Great service and not too pushy!
Thank you for the 5-star review!
5/5
TrustpilotWe met with Ms Sarah Bainbridge
We met with Ms. Sarah Bainbridge from Charters. She is amazingly helpful, polite and friendly. She scheduled her weekend for us all the time and made amazing. Thank you for your help guys.
Hi, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotFantastic team
Fantastic team of agents and incredibly professional, will use their services again.
Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
