Trusted Agent profile · Alton
★★★★★
2,189 reviews across 2 platforms
70 High Street, Alton, GU34 1ET
Charters's office in Alton, at 70 High Street, is rated 4.9 out of 5 across 2,189 reviews on two platforms, including 186 Google reviews rated 4.9.
Every review we hold for the Alton office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service
I spoke with Ella Burnet as I was looking for a house to rent, she was extremely helpful and kept in touch regularly during the process. The level of customer service is excellent, very quick and helpful.
Thank you for the kind words, Ella will be so pleased with the feedback.
5/5
GoogleJack & Ed have been fantastic! Not only in the sale of our current property but also in finding our new home. We couldn't thank them enough for their thought and consideration throughout the entire process, as without them we certainly wouldn't have found our dream home.
Sam, thank you for the review!
4/5
TrustpilotHad very good experience with the Ella
Had very good experience with the Ella. She is very friendly and quite positive through all the viewings. She answered all of our questions very clearly. Appreciate her hard work.
Thank you for leaving this review Nazish.
5/5
TrustpilotAn excellent service
Charters sold our house quickly for the asking price. Gemma, who progressed the sale, dealt sympathetically, politely and efficiently with a few problems that arose. We were delighted with Charter’s service and would recommend them.
Mrs Molyneux, thank you for taking the time to review the service you have received. It is much appreciated.
5/5
TrustpilotRosie Mott from Charters Estate agent…
Rosie Mott from Charters Estate agent provided me with an exceptional customer service experience in securing a flat in WinchesterIn the future should I have another need to move home I would not hesitate to contact her for her help
Thank you so much. Rosie will be ever so pleased with this feedback.
5/5
TrustpilotHelpful
ANDY JERRAM has been very helpful in arranging a viewing and was very responsive. The flat Andy recommended was suitable for us.
Yaqi, thank you for leaving the review!
5/5
TrustpilotVery efficient service from the…
Very efficient service from the bitterne branch.
5/5
TrustpilotJo at Charters kept me up to date via…
Jo at Charters kept me up to date via phone call very regularly making stress of purchasing a property a lot easier. Whether it was updates on progress or arranging visits they where prompt and efficient.
Hi Adam, thank you so much! Jo will be so pleased with this feedback.
4/5
TrustpilotVery professional approach on valuing…
Very professional approach on valuing my house and producing a first class brochure.Very helpful with advice and guidance.I was kept informed when viewings were arranged and feedback.Once house under offer, prompt and concise updates how the sale was proceeding.Margaret Parker
5/5
TrustpilotPeter Nobbs never ceases to amaze us
Peter Nobbs never ceases to amaze us. Replies to emails/calls usually within minutes & deals promptly & efficiently with every challenge. Thank you.
Thank you, Adrian, for the 5-star review!
5/5
TrustpilotGreat company to work with
Very pleasant to deal with and constantly helping out to progress our sale. Jo was a stand out.
Thank you, Simon, much appreciated!
5/5
TrustpilotGreat Customer Experience
ALEXA HEINRICH, one of the property managers at Charters Estate Agents, works in a professional way and I have experience a great customer service from her.
Bola, thank you for the review!
5/5
TrustpilotCharters Estate Agents
Very happy with our experience with Chartrers - both with the staff in the Farnham office and with Jo in the main office. Jo ensured we were updated every week and did her utmost to help progress things along.
Great to hear, thank you Pat
5/5
TrustpilotShelby and Holly…
Shelby and Holly from your Southsea office have been great dealing with the rental of our flat they both have kept us updated every step of the way, very professional
5/5
TrustpilotReceived a very good response from Mr…
Received a very good response from Mr Andy Jerram
Thank you Anil!
5/5
TrustpilotCommunication was great
Communication was great. Very friendly and informative. Great help
Thank you!
5/5
GoogleI had the pleasure of having Jack look after our needs at Charters in Alton. It was lovely to have someone who understood your needs and provided that personal touch. It is only a shame that it wasn't him who found our perfect property.PositiveProfessionalism
Hi Yohan, Thank you for taking the time to write this review. It will be passed on to Jack and the team.
5/5
TrustpilotExcellent service
The service provided by all the Charters staff has been straightforward and speedy. The photos of our property are excellent and we were able to tweak the property description prior to publication.
Hi! Thank you for sharing your review of our service.
5/5
TrustpilotGreat to have appointed Charter for my…
Great to have appointed Charter for my property rental. Special thanks for Sarah Bainbridge’s professional support. She is very kind, responsible, accommodating and always responsive. I can say she’s the best agent I have ever met.
Kit, thank you for the feedback, really appreciates this.
5/5
TrustpilotI can't recommend Charters highly…
I can't recommend Charters highly enough. I've had many experiences with other estate agents over the years and Charters is by far the most professional, knowledgable and helpful agents I have dealt with. Wouldn't consider using anyone else.
Thank you for the amazing review!
5/5
TrustpilotThanks to NL
Review specifically for NL (s'ton branch), super helpful and was great at keeping us in the loop with properties coming up that could be right for us- we appreciated this, Thankyou
Thank you so much for the review, Ned Lowe will be so delighted.
5/5
TrustpilotGreat service
Great service, Sophie Buontempo has super approach to the costumers. Always responding promptly to phone calls and emails. She is very flexible with viewing times and dates. Happy to help and very profesional.
Hi Karolina, your review is greatly appreciated. Thank you!
1/5
TrustpilotNeed to be careful
We live away from the property, so asked to find a tenant as well as manage it. It took months to find the new tenant, and the surprisingly electric bill we got for the empty period of the property, was more than double compered to when someone was living there. We made enquire about it, but they did not want to do anything about it and start telling me if we visited and used it, of cause not! also inventory Clark from Charters made numerous mistakes, she did not notice the net curtains were missing, that had been taken by previous tenant, miscount the number of keys, and so on. so please be careful to dealt with them.
5/5
TrustpilotThanks Jo!
Jo Goddard has gone above and beyond in communicating updates and finding solutions to lots of different problems across the whole chain. We've really appreciated her communication and efficiency from start to finish. Thanks Jo and team!
Thank you for taking your time to review our services, this is great to hear.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
