Trusted Agent profile · Alton
★★★★★
2,213 reviews across 2 platforms
70 High Street, Alton, GU34 1ET
Charters's office in Alton, at 70 High Street, is rated 4.9 out of 5 across 2,213 reviews on two platforms, including 189 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
Every review we hold for the Alton office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic support from Jess
Fantastic support from Jess. Listened to my needs and did not bombard me with unsuitable properties. Responded very quickly to requests - I don’t believe she ever stops working!
She doesn't! Thanks for this review, Jess will be very pleased!
5/5
TrustpilotExtremely professional and efficient
Extremely professional and efficient service. Once photos and measurements were collected, it took less than 24 hours for our sales brochure to be produced and go live! Excellent service, thank you!
Thank you, Chris!
5/5
TrustpilotJacqui and Kirstie of the Farnham…
Jacqui and Kirstie of the Farnham Office have been managing my property for several years now. It has been a wonderful experience as being away I have peace of mind that my house is being looked after well. A very professional service. Thank you
Thank you for leaving this review James, Jacqui and Kirstie in Farnham will be delighted.
5/5
TrustpilotBrilliant
Charters property management team are simply brilliant. I have been a landlord for over 20 years and dealt with many letting agents in that time. This team headed by Clare Branker make my life a lot easier, they just get on with it and deal with any issue fast and effectively . ( Brilliant )
Hi Kevin, thanks for reviewing the service received. We are so pleased to hear you had a positive experience. The Charters Property Management team will be thrilled with your feedback.
4/5
TrustpilotAsh.
Friendly and enthusiastic agent who would go beyond to help. Although property was not suitable for ourselves, he went beyond to suggest another they had listed. Would highly recommend
Thank you Dean, this is much appreciated.
5/5
TrustpilotGenuine Individual Service
Cameron looked after me throughout my property search. He made sure he understood my criteria and kept in touch when new properties came up. During viewings he was friendly and knowledgeable. I dealt with several estate agents throughout my search and you could definitely tell the difference between Charters and other competitors.
Thank you Alice, for leaving this review. Cameron will be delighted with this.
5/5
TrustpilotFantastic from start to finish
The team at Charters have been fantastic at helping us with the purchase of our new home. Gwen especially helped turn an especially difficult and delicate situation into a bearable one where we have ended with our dream home.all we can say is thank you to them, and to recommended them to you.
Thank you John, for taking your time to review the service received.
5/5
TrustpilotI am very pleased with the service I…
I am very pleased with the service I received from Charters agents, specifically Simon Edser and Stephen Henry, who were brilliant at their jobs and made sure my house purchase journey was as smooth as possible.
Thank you for taking the time to review the service you have received.
4/5
TrustpilotSelling with Charters
Sold our house with Charters Estate Agents and were looked after by Jo Goddard in the Sale Progressing team. She was great at always keeping us in the loop and well informed with what was going on in the chain, often on a daily basis. Always friendly and positive!
Emily, thank you for taking your time to review our services, this is great to hear.
5/5
TrustpilotA very professional and efficient…
A very professional and efficient company. The renting process has been painless and simple with signing of documents on line. Both Simeon and Martha have been amazing to deal with. I highly recommend Charters to anyone who is looking to rent.
Thank you Miss Holloway, the review is great to hear.
5/5
GoogleSarah and Jonathan were always positive and supportive during the many problems I encountered whilst selling my property and buying my new one (none of them their fault!). I would highly recommend them to help you negotiate the difficult process and I now very happy in my new home.PositiveResponsiveness, Professionalism
5/5
TrustpilotThe last year has entailed a lot of…
The last year has entailed a lot of renovation projects to my property both Clare Branker and Kelly Santos have been very helpful gathering quotes and contractors on my behalf. Most grateful for their help. They have been so attentive
Thank you, Sarah!
5/5
TrustpilotExcellent service
Excellent service. Millie Shrimpton worked tirelessly to ensure a positive outcome with a difficult situation with a tenant.
5/5
TrustpilotHave recently used charters to sell our…
Have recently used charters to sell our house and have been very pleased with the professional / personal service they provide, especially to the sales / completion team (Stephen Henry)Would recommend Charters everyone !
Thank you!
5/5
TrustpilotShannon @ Charters
Just a quick mention. Shannon thank you for all the help you have given us in our search for a new home to rent over the past few months. Always helpful and friendly, offering the best options to suit our budget. Thanks again. All the best Craig.
Craig, thank you for the feedback, really appreciate this.
5/5
TrustpilotA professional and knowledgeable…
A professional and knowledgeable approach and excellent work ethic, quick responses provided a successful outcome to letting out our property. Sarah Bainbridge local knowledge and contacts proved invaluable.
Thank you Steve, Sarah will be delighted with the review.
5/5
TrustpilotFriendly, professional service
Professional, responaive and friendly service from Naomi Channel in tenant-to-landlord communication and management. Helpful in the practical matters of setting up utilities, and welcoming and reassuring as new tenants too
Ben, thank you for your five-star review!
5/5
TrustpilotA dedicated professional
A dedicated professionalReceived great support getting the sales completed for 6 properties, the last of which happened today. The process took two years but with Jo's Goddard's patience and enthusiasm she helped everyone involved get to the end of the process.
Matt, we appreciate you spending the time to leave a review!
5/5
TrustpilotCharters have been great from start to…
Charters have been great from start to finish, very understanding when I had to put things on hold for a month after I lost my husband, would recommend, kind & considerate staff who know there stuff, thank you
Thank you, Jackie!
5/5
TrustpilotAn all round brilliant service.
Great idea that Charters have dedicated staff to deal with the sale once the agent has sold the property. My go to was Jo. She was amazing. She kept me updated at least once a week with a cheery phone call. A real great service. Would defo use again.
Hi Bob, thank you for the feedback! Jo will be so pleased with this.
5/5
TrustpilotVery positive
Letting Negotiator, Elise, was very friendly and helpful over the phone prior to arranging a viewing and continued to communicate well with us during the application/referencing process, keeping us up to date, answering our questions and easing any concerns we had. Overall, a very positive experience with Charters.
Ruth, thank you for taking the time to review the service you have received. It is much appreciated.
5/5
TrustpilotKimberley
Kimberley has always been very helpful and efficient in handling both of our properties at The Dell over the past 5 years or more and I would have no hesitation in awarding her 5 stars.
This is great to hear Janet, thank you!
5/5
TrustpilotSuccessful sale, determination, proactive, communication.
Quick feedback and follow up after viewings. Once we had a buyer Jo and Gemma chased both solicitors and buyer relentlessly. Jo was excellent reporting back to us and even communicating with agents for our new property.
Thank you for taking the time to leave a review!
5/5
TrustpilotPositive Experience
Very positive experience renting a property through Charters Estate Agency, Farnham Office. My primary point of contact, Kirstie Stone, has been incredibly helpful & on the ball. Her prompt & clear communication, attention to detail, responsiveness & overall professionalism has been excellent. Highly recommend.
Thank you Mark, this is great to hear.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
