Trusted Agent profile · Alton
★★★★★
2,209 reviews across 2 platforms
70 High Street, Alton, GU34 1ET
Charters's office in Alton, at 70 High Street, is rated 4.9 out of 5 across 2,209 reviews on two platforms, including 189 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
Every review we hold for the Alton office, from every platform, shown as written. First names only.
5/5
TrustpilotThoroughly Recommend
Everyone I have dealt with at Charters has been extremely helpful, from the first contact to today when my house went live! One member of staff, N, could not do enough to assist and I’d thoroughly recommend Charters. Fingers crossed my house sells just as quickly and easily!
Thank you, we are so glad to hear you had a positive experience.
5/5
TrustpilotSamuel Scott!
So far I have got a nice and warm experience with Charters. They appear and act responsibly. They seem to know what the clients need and they do whatever they can to get things done. Sam's patience and calmness is phenomenal
Thank you for the review! Sam will be delighted to hear!
5/5
TrustpilotJust completed on the sale of my…
Just completed on the sale of my property and I would just like to say a big thank you to the Charters team.A particular shout out to Jo Goddard who guide us through to completion. I would definitely recommend Charters Estate Agents for the sale of your property.
Hi Paul, thank you for reviewing the service received. Jo will be delighted with this feedback. We appreciate the recommendations.
5/5
TrustpilotReally good Communication
Really good communication and help from Kirstie Stone in viewing the rental property and then helping me with negotiating suitable terms with the landlord. Great service. Thank you. A Jones
Thank you for the review, Kirstie will be delighted!
5/5
TrustpilotCharters were great
Charters were great in the sale of our property. Paul especially was very helpful and professional, and kept us updated at every stage of the process.
Thanks Joshua!
5/5
TrustpilotImpressive in getting across the line
Jo (in the Sales Progression Team) was really helpful in progressing our purchase to exchange stage, notwithstanding a complicated timetable. We are very grateful for all of her help.
Thank you, Karl!
5/5
GoogleVery professional initial engagement from Richard who demonstrated good understanding of the local market, specifics about our home and details around the best way to market it. Following on from this there was good, timely service and support from the wider team leading up to an offer within a few days of our home going onto the market. Well done Charters Alton.
John, thank you for the review, we value all feedback. It is much appreciated.
5/5
TrustpilotStanding above the rest
It would be easy to cynically lump all estate agents into one ‘pot’, but this agent stands above the rest. Worthy of particular mention is Sophie Pickering: her friendly and honest approach hit the right note and her prompt attention to communication cannot be faulted.
Thank you McAnally Family! This review is great to hear and Sophie will be very pleased.
5/5
TrustpilotRequirements for Letting Property Understood
Ash understood our needs from our first meeting. Even if the property was not within walking distance to the city center he made sure it was within a short walk to bus routes giving us options to consider.
Scott, thank you for taking the time to leave a review!
5/5
TrustpilotThis was my first move and the crew at…
This was my first move and the crew at Charters made it comfortable for me. From start to completion everything was explained clearly. All involved were very helpful and friendly and made a huge difference to the process.
Mick, thank you for the review!
5/5
TrustpilotProfessional service
Charters have been extremely professional whilst I was looking to purchase a house. Tilly, in particular, is very patient and kind. She hasn't put any pressure but offered her full availability to us. A pleasure to deal with.
Thank you, Illeana for the 5-star review!
5/5
TrustpilotGreat!
Professional, friendly, responsive. Gemma was particularly helpful. 5*
Thank you so much for the review.
5/5
TrustpilotProfessionalism and knowledge
Vanessa spent time helping me to define my wishlist for my next property so that I could narrow down my search so that we could find the right property. The whole Alresford office has been very professional but Vanessa's market knowledge, charm and energy have stood out.
Thank you for the kind words, Vanessa will be so pleased with the feedback.
5/5
TrustpilotRebecca Oglesby - just amazing!
Rebecca Oglesby has made the process of buying a home for myself and my four children a real joy. Never pushy or cold, she found something that perfectly suited my budget, requirements and ultimately gives me and my family the chance to build a home for ourselves. Professional, understanding and patient, I couldn't recommend her enough.
Thank you Laura, we are so please to hear this.
5/5
GoogleSarah and Jonathan were always positive and supportive during the many problems I encountered whilst selling my property and buying my new one (none of them their fault!). I would highly recommend them to help you negotiate the difficult process and I now very happy in my new home.PositiveResponsiveness, Professionalism
5/5
TrustpilotBeen very helpful for the first day and…
Been very helpful for the first day and also sorting out any issues sadly had to leave after three years but I would come back if I could! Big shoutout to especially lily Moore’s who’s been most helpfulSorting out any issues that we emailed or phoned about. Hopefully will be back soon. Benjamin - 51B Shirley
Hi Benjamin. Thank you for the feedback, really appreciates this.
1/5
TrustpilotExtremely poor service
Extremely poor service, never return calls and communication is appalling. People seem to leave constantly and there is never any continuity planning. E-mails just ignored,Avoid
Hi Neil, thank you for contacting us separately about this, we appreciate the feedback and it has been passed to the Lettings team who will look at further. Thank you for your time.
5/5
TrustpilotHad the pleasure of dealing with Lily…
Had the pleasure of dealing with Lily who was nothing but professional throughout the viewing. She was very well informed about the property and was able to answer all of our questions without any hesitation. Would definitely recommend
Thanks Emma, Lily will be delighted to hear this
5/5
TrustpilotPrompt and courteous
We are current tenants and have always had good experiences whenever we need to contact the letting agency with issues, etc. Prompt replies and issues are promptly dealt with as much as can be.
Thank you for the review, much appreciated!
5/5
TrustpilotJust the 5 Star service I was needing
Just the 5 Star service I was needing. Met with a great reception from Holy and followed up by Harrison. Polite and friendly taking in everything I needed.
Thank you!
5/5
TrustpilotFantastic support from Jess
Fantastic support from Jess. Listened to my needs and did not bombard me with unsuitable properties. Responded very quickly to requests - I don’t believe she ever stops working!
She doesn't! Thanks for this review, Jess will be very pleased!
5/5
TrustpilotExtremely professional and efficient
Extremely professional and efficient service. Once photos and measurements were collected, it took less than 24 hours for our sales brochure to be produced and go live! Excellent service, thank you!
Thank you, Chris!
5/5
TrustpilotJacqui and Kirstie of the Farnham…
Jacqui and Kirstie of the Farnham Office have been managing my property for several years now. It has been a wonderful experience as being away I have peace of mind that my house is being looked after well. A very professional service. Thank you
Thank you for leaving this review James, Jacqui and Kirstie in Farnham will be delighted.
5/5
TrustpilotBrilliant
Charters property management team are simply brilliant. I have been a landlord for over 20 years and dealt with many letting agents in that time. This team headed by Clare Branker make my life a lot easier, they just get on with it and deal with any issue fast and effectively . ( Brilliant )
Hi Kevin, thanks for reviewing the service received. We are so pleased to hear you had a positive experience. The Charters Property Management team will be thrilled with your feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
