Trusted Agent profile · Alton
★★★★★
2,213 reviews across 2 platforms
70 High Street, Alton, GU34 1ET
Charters's office in Alton, at 70 High Street, is rated 4.9 out of 5 across 2,213 reviews on two platforms, including 189 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
Every review we hold for the Alton office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat communication and service!
Very impressed with the service from Charters especially with Sarah Bainbridge who has made everything go as smoothly as possible from the moment we viewed to clinching the deal. Very informative and always at the end of the phone if you have any enquiries. We very much look forward to dealing with Sarah and Charters in the coming months :)
Hi, thank you for the review, it is greatly appreciated.
5/5
TrustpilotLettings - Excellent service !!!
I would like to praise Jessica and Rosie and their teams for being very pro-active and helpful in finding tenants for our properties recently. The process was remarkably quick: marketing and viewings and all resolved in a few days. Their support, understanding and advice were very much appreciated. Thank you!
Thanks Jacqueline, it is much appreciated.
5/5
TrustpilotBig thank to Amelia Haines.
5/5
TrustpilotVery Positive and satisfied
A big thanks to the lovely Sophie Pickering, which helped me and my partner to find the right accomodation for us.She has been friendly and professional at the same time, but also very proficient and responsive, very happy with her service and the professionalism of charters estate.
Thank you for taking the time to leave a review!
5/5
TrustpilotHighly recommend
Highly recommend I was really impressed with the help and assistance that Cheryl gave me I frequently asked her lots of things asI was new to renting through a letting agent! She was very informative and so helpful always with my multiple requests and questions!
Thank you for the review, Cheryl will be delighted!
5/5
TrustpilotPaul Stephens friendly and knowledgeable
Paul Stephens valued our property and was extremely friendly, knowledgeable and professional about both the property process and local market. He offered a detailed assessment of our property with explanation. We’d highly recommend for future use.
Mike, thank you for the five-star review!
5/5
TrustpilotSuperb service!
Jonathan and Tilly provide a superb service. This is the second time I have used Charters and would highly recommend them. From the initial conversations to the marketing and viewings they kept me fully updated and I sold my property within in a week!
Thank you, Ben!
5/5
TrustpilotThank you!
I was very impressed with the way Sophie (Sales). and Kayleigh (Sales Progressor) ) handled my purchase and subsequent conveyancing.Both bright, cheerful and calm efficiency all the way through and even when waters were a bit choppy, kept me posted clearly in a timely way.Highly recommended.
Jude, thank you for taking the time to review the service you received.
5/5
TrustpilotDewi Jones Marla looks after my…
Dewi Jones Marla looks after my property for Charters and he has been so efficient with all my requests and providing information since I have moved into Elmfield at the start of the month. Not only is he professional and quick at responding, but also is caring and understanding! Thanks for everything :)
Thank you for reviewing the service received. Dewi Jones will be delighted with this feedback.
5/5
GoogleThe team at Charters Alton helped us through a very challenging move process through lockdown. Understandably the pace of progressing a sale & conveyance has been largely different to more normal of times. Nonetheless Toby, Jonathan & team were on hand to provide support, give very regular feedback and follow up with all parties involved. Whilst stressful enough they helped to alleviate much of those challenges. Thank you again Toby & Team!PositiveQuality
Ray, this is much appreciated.
5/5
TrustpilotVery friendly and accommodative people
Very friendly and accommodative people. Particularly Sarah Bainbridge, very helpful and pleasant.
Thank you Kirsty, for the amazing review!
5/5
TrustpilotWe would 100% recommend Charters based…
We would 100% recommend Charters based on our experience so far. The team have been great at achieving a great value for our property and everyone in the team has been friendly and supportive. We haven’t completed yet so can’t review that service, but totally expect it to be great and run smoothly. Couldn’t recommended more 😊
Hello, thank you for the review, it is greatly appreciated.
5/5
TrustpilotLettings Team
We’ve been renting a house in Farnham and dealing with Kirstie Stone and Jacqui McKeown from Charters. They have both been so friendly, approachable and helpful throughout the whole process, dealing with any issues we have. Would thoroughly recommend Charters for anyone looking at property in Surrey.
Thank you, Mike, your review is much appreciated!
5/5
TrustpilotFriendly and professional company
Right from taking on my property for sale Charters have been friendly, helpful, courteous, efficient and professional. Communication has been excellent with great attention to detail. I felt as a client that my business was valued by Charters.
Thank you for sharing your experience!
5/5
TrustpilotSarah is very helpful and fast response…
Sarah is very helpful and fast response to our request.
Thank you for the feedback, it is much appreciated.
5/5
GoogleAlways great friendly service. Look forward to using on our next purchase
Thank you! All the best!
5/5
TrustpilotSmooth letting experience
I was looking for a property and met Andy Jerram who is a letting negotiator. He is very professional and very helpful during my negotiating period. Definitely recommend their services.
Thanks Waleed, we appreciate the review.
5/5
GoogleMy experience with the Charters team has always been excellent - the measure for me is that they are always responsive, professional and action things in a time that they said they would. Sarah, Jack and their supporting team are tremendously efficient but equally very down to earth and always provide appropriate knowledge and guidance whether you're buying or selling. Thanks Charters Alton team.PositiveResponsiveness, Professionalism
Thank you for taking the time to review the service you received, it is much appreciated.
5/5
TrustpilotThanks Charters OOH & Rebekah
We had electricity issues in our property, the out of hours service at Charters made sure we had an electrician out within the hour. Then the following day our problems were dealt with professionally and informatively by Rebekah who kept us up to date throughout the process and it was luckily resolved the next day. Thanks very much again.
Thank you, we are so pleased to hear the issues were resolved. Rebekah will be so pleased with your feedback.
2/5
TrustpilotNot the best in my experience
It is interesting to see the positive reviews, but our experience was a bit different. The sales progression team were good, but generally we found the organisation reactive rather than proactive and not living up to the claim we were sold on - we charge the highest fee because we are the best around. I appreciate selling 2 properties is challenging but we were told about a problem with our chain by White and Guard not Charters. They appeared to know more about our chain than Charters did. Also we had accepted an offer on one of our properties only to find out 2 months later at a critical point that one of the chain below us did not have an offer. Why did it take 2 months for this to emerge?Not a great experience and it is most unlikely I would use them again
5/5
GoogleCharters Alton have been a breath of fresh air for me and my partner. We've been looking for a our first place to rent together for the past few months and haven't had the best experience at other agents. The communication, service and professionalism we've had at Charters has been second to none. Highly recommend to anyone looking to rent or buy.
Holly, thank you for the review, it is much appreciated and great to here.
5/5
TrustpilotSuperb service
Very professional, knowledgeable and super friendly, Amelia showed us around a property and within hours we were accepted and we now have a new home. A real asset to Charters 😁 Thank you so much.
Thank you, Simon! Congratulations!
5/5
TrustpilotStephen Henry from Charters
I want to extend my appreciation to Stephen Henry for his excellent support during the purchasing process. Stephen's dedication and timely updates were crucial in making this purchase a success. Without his assistance, it might not have been possible. I'm grateful for Stephen's professionalism and commitment to ensuring a smooth experience.
Thank you for reviewing the service received. Stephen will be delighted with this feedback.
1/5
TrustpilotBEWARE LANDLORDS
**BEWARE OF THEIR SERVICE FOR LANDLORDS**
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
