Charters Alton reviews

★★★★★ 5/5

Google

We have recently brought and sold with Charters Alton. Edward, Jack and Richard have always been professional, knowledgable and friendly. The marketing is of a high standard and they have kept us informed at each step of the way. Feedback after viewings was constructive and prompt. Hopefully our future home is the forever one, though would definitely go to Charters again and would recommend their services.

Louise · 12 October 2022

★★★★★ 5/5

Trustpilot

Ash.

Ash.By far the best experience I've ever had with an agent ! Efficient, quick, highlighted every detail, always picked up the phone, replied to every email. Most importantly he was friendly and enthusiastic ! Would highly recommend

NICK · 18 September 2024

★★★★★ 5/5

Trustpilot

What a smooth sale!

This is the second time that i have sold through Charters and it has been a good choice both times. Selling houses is one thing, but progressing the sale through to exchange in such a smooth way is quite something. Thanks to all the team and Jo Goddard who took us through progression with ease, hopefully will be back for a third time.

Warren · 25 January 2023

★★★★★ 4/5

Google

Very professional & motivated team. Good communication & feedback. Very successful outcome in a reasonably quick time. Charter’s appointment of a Sales Negotiator, as per Gwen extremely helpful to us as clients after the offer was agreed & progressed. Equal credit to Gwen as well as Sarah & team for a job well done. Recommended Charters to my brother & his sale is now going through as well. Thankyou. Barry & AnnePositiveResponsiveness, Quality, Professionalism

Barry · 25 August 2021

★★★★★ 5/5

Trustpilot

A truly friendly team who care about…

A truly friendly team who care about their clients. My property was managed by Sophie (in Lettings) who ensured we understood every stage of the letting process and was extremely friendly and caring. She catered to all our requirements and needs and is truly a gem! (We are a group of students)

Bijou-Noelle · 29 November 2023

★★★★★ 5/5

Trustpilot

Competent advice on maintenance of a rental property

I want to mention Kelly Santos in particular at Charters Estate Agents. She was extremely patient with all my queries today & gave me expert advice concerning maintenance of a rental property as well as taking on my Council Tax queries. She is clearly very experienced & gives advice confidently & competently. Huge thanks!

CS · 12 October 2023

★★★★★ 5/5

Trustpilot

Andy and Sophie have been great…

Both Andy and Sophie have been great help with my property hunt with Charters. It was evident they wanted to show they’re ready to be of service anytime. And their superiors were very supportive in giving them the opportunity to do so. Great establishment. Kudos, people.

Alan · 4 April 2024

★★★★★ 5/5

Trustpilot

Jo Goddard helped to make the whole…

Jo Goddard helped to make the whole process of selling a house run smoothly. She was always quick to respond to any queries and proactive when needed. It’s reassuring to have a friendly and reliable voice to call on and we valued this service. Thanks Jo

Judith · 1 April 2024

★★★★★ 5/5

Trustpilot

Agent Andy Jerram: Charters

Thank you Mr Andy for your effort, you’ve very kindly kept us up to date with properties of interest and helped us book viewings smoothly and efficiently.You’re hardworking and we really appreciate your patience, support and remarkable communication skills!

Yasmina · 5 August 2024

★★★★★ 5/5

Google

Very pleased with the service received from Charters and in particular Sarah and Jonathan. Quick feedback, a good number of viewings and an offer within a reasonable amount of time. Everything you need.

T · 17 June 2019

★★★★★ 5/5

Trustpilot

Great attention to detail

Jo Goddard was really positive and attentive throughout the process.

M · 9 June 2023

★★★★★ 5/5

Trustpilot

Our experience with Charters has been second to none.

Our experience with Charters has been second to none. We worked with Jo Goddard and Paul Stephens who were super friendly, helpful, communicative and professional making the entire process of buying and selling our house smooth and stress-free. Highly recommended!

Rebecca · 12 July 2024

★★★★★ 5/5

Trustpilot

Thankyou to Shannon who was so friendly…

Thankyou to Shannon who was so friendly when i first called up about the property and again at the viewing, answering any questions we had and keeping in touch throughout the process! Shannon definitely made a difference to our whole experience and forever grateful for her help :)

Laura · 7 February 2024

★★★★★ 5/5

Trustpilot

Initial Stages of House Selling - Great so Far

Initial stages of house selling has been both efficient and without issues. Charters creation of out home brochure is so good I think I will buy the property myself - well done Annabel.

Brian · 1 November 2024

★★★★★ 5/5

Trustpilot

Ash is incredible

Recently rented a property with Charters, and Ash, one of their agents, couldn’t have been more helpful in sorting any issues or hold ups in the moving process, especially with how busy they currently are.

Owen · 1 October 2024

★★★★★ 5/5

Trustpilot

Charters are very professional

Charters are very professional, personable and competent.The valuation of our flat was spot on, photographs showed it at its best and floor-plans were very accurate (quite unusual from our experience!). Then a buyer was found within 2 days of it going onto Rightmove!We have now completed the sale just over 3 months from going on the market. Happy clients!

Susan · 27 April 2023

★★★★★ 5/5

Trustpilot

Smooth process from beginning to end

Smooth process from beginning to end. Fantastic communication, professional service on all levels. Knowledgeable, friendly agents. I'm so pleased I used Charters to sell my house. I would highly recommend.

Lynda · 12 December 2024

★★★★★ 1/5

Trustpilot

Unhelpful with hollow apologies

After leaving a previous review of my poor experience, Charters hassled me multiple times in order, I believe to try and get me to remove my previous reviews, they offered hollow apologies and nothing else.

Albert · 27 September 2024

★★★★★ 5/5

Trustpilot

We have had a very good experience with…

We have had a very good experience with Charters renting out our cottage Extremely professional and very good at communicating with us as to our progress with finding a tenant They certainly went above and beyond in every way We would definitely use them again .

Camilla · 13 March 2024

★★★★★ 5/5

Trustpilot

Pleasant home buying experience with Charters

We viewed properties with Simon, who has a remarkable knowledge of properties in the area. The property has taken a longer than expected to complete. That being said, Simon and Stephen have provided regular communication updates and have been very professional throughout the entire process. I would highly recommend both Simon and Stephen and Charters for a pleasant experience!

Mr · 22 April 2023

★★★★★ 5/5

Trustpilot

Great support from Jo at Charters

A big thanks to Jo at Charters who has helped us on the journey to buying our first. She has been quick and communicative, keeping us on top of all of the goings on in what has been a relatively complicated chain and process. Her support has kept us calm, and kept us on track!

Tom · 13 August 2023

★★★★★ 5/5

Trustpilot

Excellent service from Alresford…

Excellent service from Alresford Charters for the sale of our property and onward purchase. Fred and Ryan have been exceptional throughout, communication has always been clear and never pushy, very professional.

Sophie · 25 November 2024

★★★★★ 5/5

Trustpilot

Recently we had finalised our Rent a…

Recently we had finalised our Rent a property with Charters and it was very smooth process and teh location is value for money. I would like to thank, Ms.Kirstie Stone personally as she has been with us through the process and very helpful.

Shamila · 7 May 2024

★★★★★ 5/5

Trustpilot

Finally there, thanks Jo!

Working with Jo Goddard to progress our purchase has been an absolute pleasure. Her perseverance and regular updates kept the process moving and our sanity in check. I highly recommend Jo who was always willing to help and do whatever she could to help us secure our dream house.

Pete · 4 January 2024