Charters Alton reviews

★★★★★ 5/5

Trustpilot

Property Management

Property ManagementNicola Jeffries is our property manager at Charters Lettings, Nicola always answer's the phone, if she is tied up or on another call, Nicola always rings back.We are always kept in the loop reference any property requirements or notified of any changes in legislation.We have recently required a significant amount of historical data for our files, spanning several years, Nicola, we know, spent a considerable amount of time gathering the information we needed and provided it in a friendly, timely manner.If you wish to rent out a dwelling, my wife and I can wholly recommend Charters and Nicola to manage your property journey.

Rob · 13 March 2024

★★★★★ 5/5

Trustpilot

Thanks Ella from Charters

I had an wonderful experience with Ella from Charters. She was professional, friendly and incredibly helpful throughout the entire process. Ella took the time to understand our needs and led us to view the property which matches our requirements. We are especially grateful for her patience and dedication. Ella’s exceptional service and commitment to her clients are truly commendable. I highly recommend Ella to anyone looking for a reliable and efficient rental agent.

Yi · 19 July 2024

★★★★★ 5/5

Trustpilot

Massive thank you to Lily and Harrison

Very pleasant experience from start to finish! Lily was extremely friendly and professional throughout, she was able to answer all my questions as about the property and was just a lovely person. Harrison kept me well informed at the offer stage and once again very friendly, it seemed like it meant as much to him to give me the good news I had been accepted as it did to me. Very clear communication from everyone involved and couldn't recommend the team at Charters enough.

Ellie · 5 March 2024

★★★★★ 5/5

Trustpilot

Viewing with Charters

It’s a great experience to have a viewing with Charters. I had a reservation today but unfortunately was cancelled since the property was taken before the viewing. Miss Ella helped me booked another viewing appointment and the property was quite a good choice for us so we decided to take over it. Ella is very professional and hardworking. Also the agent who took me for the viewing was also doing a great job.

Kun · 11 July 2024

★★★★★ 5/5

Trustpilot

After our long search for a house and…

After our long search for a house and one previous chain collapsing we found another house and with another agent, It was so refreshing dealing with an agent that was polite and made you feel like you were being cared for, with the every day stress that’s all we really wanted. Richard was great in the Farnham branch as well as his team. Keep the great work up and that customer care and quality. Thank you

Andy · 18 May 2024

★★★★★ 5/5

Trustpilot

Cameron at Charters estate agents

Engaging with Cameron at Charters Estate Agents made the experience of purchasing a house positive and seamless. Cameron was very knowledgeable about the area, the house market and prices which helped as we are moving from a different part of the country. In my previous experience moving house can be a stressful time however our experience was one of efficiency, courteous and great communication from Cameron and Charters, they were also friendly and professional. Highly recommend them.

Miriam · 23 April 2024

★★★★★ 5/5

Trustpilot

KAYLEIGH RYAN

KAYLEIGH RYAN - Sales Progressor from Charters has been extremely personable, friendly and made buying a new build property (and first time buy) extremely easy. She has gone above and beyond as well as being a friendly ear at the end of the phone. There is good communication within the team from the initial offer period to, brokerage to progressing. Kayleigh & Becky have been fantastic and have helped me buy my dream home. Charters are the Rolls Royce of Estate Agents in the Hampshire area so if you are looking to buy they have the best portfolio of property's in the area paired with the best service.

John · 22 February 2024

★★★★★ 5/5

Trustpilot

Charters Estate Agents

Jo Goddard was our sales progressor for our recent sale and purchase. She was really great at giving us updates on how everything was going as well as helping us with enquiries, she was totally on the ball. It was a longer process than anyone would have liked but the team at Charters Alresford were amazing, everyone was so helpful, Charlie, Fred and Kirsty.

Ruth · 22 November 2024

★★★★★ 5/5

Trustpilot

Sarah Harman from the park gate branch…

Sarah Harman from the park gate branch was an absolutely god send when we were looking at houses to buy. She was very friendly, professional and extremely helpful. Sarah went out of her way to ensure we were happy and helped us decide on what we wanted. Its was a very daunting time but Sarah completely put us at ease. I would highly recommend Sarah and the team at Charters park gate.

Jodie · 15 July 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service from our first contact to completion of our purchase. They kept us informed, gave friendly encouragement throughout and we had a lovely congratulations from the Sales Progressor Stephen at the end of the process. We would highly recommend.

Lara · 23 September 2026

★★★★★ 5/5

Trustpilot

My experience with Charters Estate…

My experience with Charters Estate Agent was very positive. I had a lot of help from Ella Burnet who did an amazing job at getting me to the right resource and explaining to me what I need to do in the next steps to getting a letting. She has been very kind and patient with me. Thank you Ella for making this process for me as easy and stress free possible.

Vian · 30 July 2024

★★★★★ 5/5

Trustpilot

Great personable service from a team who care

We’ve recently used Charters Parkgate for a sale and purchase. From initial contact they were polite and considered and have been diligent to find the right buyer for our property as well as taking the time to understand what we were looking for in our next home. The communication and support from the whole team has been personable and responsive and particular thanks to Tilly who has been a real delight to work with. Throughout the highs and lows of buying and selling Tilly has been by our side and has gone out of her way on several occasions for which we are really appreciative, she’s a true gem!

Fiona · 9 February 2024

★★★★★ 5/5

Trustpilot

Professional and friendly service

Having received a call from Cameron Broom at Charters advising us that a property we were very interested in back in November had returned to the market and the sellers were keen to sell we put in an offer which after a little negotiating was accepted we are delighted and grateful that Cameron was so helpful in supporting us to make this decision along with Edward both were upbeat friendly and professional with a very positive approach to achieve the best outcome for both vendor and purchaser thank you

Johanna · 8 February 2024

★★★★★ 5/5

Trustpilot

Flat sold - Thank you Charters team

I just want to say a big massive thank you to Lisa Roberts, Phil Northover and the rest of the Charters team that helped sell my flat. I would highly recommend using Charters as they are professional team, great service and very helpful. If I come to Hampshire to buy or rent a place, I will use you. All the best to you all in the future. Thank you.

Harry · 30 August 2024

★★★★★ 5/5

Trustpilot

Fantastic experience - would highly recommend

We have recently purchased a house through Charters and Jo Goddard has been an absolute pleasure to work with - we had a complicated and convoluted chain but Jo was always on hand to keep us updated on progress, she was proactive throughout; regularly liaising with all relevant parties and played a significant role in seeing our purchase through to completion. Couldn’t recommend highly enough

Bryan · 28 October 2024

★★★★★ 5/5

Trustpilot

charters should be the only estate…

charters should be the only estate agents you use.Sarah was amazing from the beginning and refused to give up finding me a place to live in and in perfect time with 0 pressure on her end.There was never a time she wouldn't be there for a quick response and made the whole experience simple and easy, I couldn't reccomend her and charters anymore they deserve 10*sAshley showed me the new place and was very polite and explanatory, another great member of their team.Thank you.

Watcherss · 30 January 2024

★★★★★ 5/5

Trustpilot

Professional and caring

Jorgia at chandler's ford charters has been brilliant at helping my family and I find a new home. Her professional and caring manner have put us at ease in choosing our next home. Thank you Jorgia and team at charters.

Guest · 2 June 2026

★★★★★ 5/5

Trustpilot

Alton office are best we have dealt with

We were purchasing a property through the Alton office which unfortunately we did not complete on but that was no fault of the team at Alton. Quite the opposite Darcy went out of his way to try to get agreement with the seller but we had to walk away in the end. These guys are the most professional agents we have ever dealt with. Can't recommend them enough. Thanks all

Jenni · 1 August 2024

★★★★★ 5/5

Trustpilot

Friendly and supportive

I have had a great experience with Charters. Being a first time buyer I was extremely nervous and Kerry has been particularly helpful. She has been so kind and supportive and answered all my questions. I would definitely recommend Charters overall for their good communication and customer service, but I would like to recognise Kerry specifically too for the difference she made. Thank you for helping me on journey.

Claire · 15 August 2024

★★★★★ 4/5

Trustpilot

The first time I was shown round the…

The first time I was shown round the property, the young lady gave us wrong information. I was told it was a probate case, but actually it was a power of attorney case, the poor lady had not died!

Stella · 22 September 2026

★★★★★ 5/5

Trustpilot

Excellent Staff

Although we didn't end up proceeding with a purchase with Charters I would like to say that Tilly Orsmond was a pleasure to deal with, and the most professional estate agent that we dealt with during our house hunt. Tilly took time to understand our needs and requirements, and was refreshingly proactive in suggesting houses that we initially weren't considering but did tick the boxes of our search. She was also the most consistent person we dealt with in regards to following up and checking in with us, which elevated her above other agents we were dealing with. I wouldn't hesitate in recommending Tilly and Charters to anyone looking for an estate agent to work with.

Michael · 14 January 2024

★★★★★ 5/5

Trustpilot

Superb customer service, pleasant property hunting journey

Sarah from Charters is excellent. She was able to introduce the properties that fits my needs and requirements. Even though I had some limitations to view the properties in person, she tried to accommodate my request and provide videos for my preliminary viewing. The properties that Charters have are of high quality. I sure will go back to them for my next property hunting. Also Whatsapp is available in Charters, it makes communication a lot easier!

PC · 3 April 2024

★★★★★ 5/5

Trustpilot

Great support and service

Charters made our process of finding a new flat to rent very easy - shoutout to Ashley in particular who went above and beyond in offering to find cover at the office just to take time out to give us a viewing he knew we were very keen on. Furthermore, he kept great communication with us and the landlord to secure us an offer within only a few days. Thank you!

George · 1 July 2024

★★★★★ 5/5

Trustpilot

Simply the best!

We have just sold our house through Charters (Bishop’s Waltham ) and I have to say that from start to finish they have been amazing! The fee was higher than some other agents we considered but the added value from the Sales progression team was impressive and worth the fee paid.Very professional service but also very friendly, helpful and caring. An extra special thanks to Andy, the Manager, Nathan in Sales, Stephen in Sales Progression and Jasper in Valuations. Stephen Henry is an absolute credit to Charters and was phoning me daily to provide me an update around the time we exchanged contracts which was so helpful. Absolutely 5 ⭐️ Team Charters BW you are simply the best!!

Paula · 16 December 2023