Charters Alton reviews

★★★★★ 5/5

Trustpilot

Great

Was greeted by office manager who was very polite. I requested certain paperwork and this was done straight away, no fuss.Toby is a very welcoming person, offered me a drink, and coffee while I waited for a lift to the viewing. Toby was engaging in conversation, made me feel at ease, and we were laughing.Was taken to the viewing, then dropped off next to my car in another car park. All of this was absolutely no problem for any of the staff.

Net · 7 June 2024

★★★★★ 5/5

Trustpilot

Excellent Support During a Stressful Time

I cannot thank Sarah Bainbridge enough for her outstanding service during a particularly stressful period when we needed to quickly find suitable houses to view. Her professionalism, dedication, and understanding made the process much smoother. Sarah was always responsive and proactive, offered great advice, and went above and beyond to ensure we found the perfect home. Even though we eventually found our ideal rental home with another agent, I highly recommend Charters to anyone in need of a reliable and supportive letting agent.

Roberta · 5 June 2024

★★★★★ 5/5

Trustpilot

Excellent service from Tilly Orsmond

We viewed a number of properties with Charters and primarily dealt with Tilly Orsmond. Although we have now made an offer on a new-build elsewhere, we'd like to note that she was always accessible, friendly, engaged and interested in our property search. She was extremely helpful, proactive and professional at all times and if our current purchase falls through she is the first person I will be giving a call!

Kat.H · 12 November 2024

★★★★★ 4/5

Trustpilot

Search for a rental property

We were looking for a family short term rental house due to an insurance problem with our home. Ashley Lovell @ the team at Charters were very helpful offering properties trying to matched our criteria given the limited options on the market at the time. Ash was very thorough and helpful sending emails and following up with phone calls. Although we found a property with a different company, we certainly were impressed with Charters as a company.

Michelle · 21 July 2024

★★★★★ 5/5

Trustpilot

Professional and pro-active

After dealing with multiple agencies over the last few weeks, I can honestly say that Charters have been, by far the most professional, honest and pro-active of all of them. In particular, we dealt with Ella Burnet who helped make the process as seamless and the least stressful as we could have hoped for. Ella was both very friendly and extremely professional throughout. Thanks also to the rest of the team!

Jez · 24 October 2024

★★★★★ 5/5

Trustpilot

Efficient and friendly

Fred Foey has been very helpful in my continuing search for the right property. He understands what I'm looking for, although will suggest properties that don't quite meet the criteria in case they have that indefinable quality that might make them right for me, despite not ticking all the boxes (at my request). He is in regular contact and proactively tells me when something is coming to the market.

Tina · 20 November 2024

★★★★★ 5/5

Trustpilot

Fantastic and Professional

The experience I have had with Charters Estate Agents has been prompt, professional, attentive and the staff at Charters have been wonderful to speak to. In particular I have felt incredibly well looked after by Andy Jerram, who has been a delight to speak to, and the polite and courteous young lady that showed me the property was incredibly professional. I will be using Charters as a preference without question now and in the future. Thank you for amazing service!Charlie

Charlie · 8 May 2024

★★★★★ 5/5

Trustpilot

I’m relocating to a new city

I’m relocating to a new city, and Charters has been incredible in making the process smooth and efficient. Amelia went above and beyond by arranging a virtual tour of the house, which convinced me right away. She has been so responsive and helpful throughout, which is exactly what you need when relocating to a whole new city. I highly recommend Amelia and Charters for their outstanding service!

Tushar · 29 November 2024

★★★★★ 5/5

Trustpilot

We had the pleasure of being assisted…

We had the pleasure of being assisted to find a flat by Sophie Pickering. She has been so patience and understanding throughout the process, not putting too much pressure on us but ensuring we have all the information we need to make a decision. She found us a beautiful flat and helped us through the application process. She is a real asset to the team, I think she deserves a pay rise or bonus for her efforts! A big thank you to Sophie for being so lovely!

Christina · 19 April 2024

★★★★★ 5/5

Trustpilot

Smooth process from start to finish

A very smooth process from start to finish. Everything was wrapped up within the week. I was contacted not long after my initial enquiry and set up a date for a viewing there and then. I was met at the property by Lily right on time and shown around. Any questions I had (I had a fair few) were answered straight away so that helped me get a clearer picture of things and how to proceed. Any questions she couldn't answer, she took away, found out and let me know quickly.All communications were friendly, informative and extremely helpful, especially with the parts of the process I was unsure about. I'm new to private renting so was very cautious about it all but everyone I dealt with has been very kind and helpful.

Luke · 15 April 2024

★★★★★ 5/5

Trustpilot

Attended invite yesterday at the Havant…

Attended invite yesterday at the Havant branch. It was a pleasant and informative visit. Charters have been the letting agent for my rental flal - they are very professional, helpful and Harry Fisher goes that extra mile to help. Overall a 5 * rating.

Reed · 18 September 2026

★★★★★ 5/5

Trustpilot

Rental Property

We viewed a rental property a couple days ago. Lily was the person that showed us around she was incredibly kind, talkative, and polite, which made us want the house even more she gave us all the information and answered all the question we asked. She called us today to share the good news that we were accepted. Thank you so much Lily you are amazing!!

Freya · 4 December 2024

★★★★★ 5/5

Trustpilot

Sophie Pickering -Beyond expertise and Professionalism

Beyond expertise and professionalism, Sophie Pickering was amicable and kind throughout my Renting process. Sophie answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary. Communication by phone and email was excellent. Sophie advised incase of anything she is happy to be contacted and will give us advice when we need it. We received Such an incredible service and Would Absolutely Recommend. Thank you Sophie

Esar · 11 July 2024

★★★★★ 5/5

Trustpilot

A* from start to finish! ☺️

From selling our home, to renting a new one, Charters have been incredible! Nothing is ever too much to ask, and they have always been happy to give us time to explain the process and everything that we need to do and have to complete. Sarah in the letting department went above and beyond to help us, even answering questions and queries on her day off! Thank you so much Team Charters! ☺️

Clare · 12 August 2024

★★★★★ 5/5

Trustpilot

Annabel was amazing

Annabel was amazing. We have 3 properties and out of work hours she made charters sound amazing. We are now going to talk to charters next week to let them know/ sell our properties. She should be promoted! Absolute asset to this company WOW.

Jennifer · 29 May 2026

★★★★★ 5/5

Trustpilot

Diligent and courteous. What more could you want.

Kerry was very helpful and knowledgeable in assisting us in our search for a suitable property.She was always willing to show us properties at short notice.As a representative of Charters we think she did an outstanding job and it was unfortunate that Charters were not able to find us a suitable property - not for want of trying!We would certainly consult Charters again should we be looking for another property.

Martin · 27 September 2024

★★★★★ 1/5

Trustpilot

Disgusting agency for renters

My review is regarding the lettings team, and renting with the landlord Clydesdale Group or any of their associated companies (e.g., Templeton Stockbridge). More info on issues I've had with the Clydesdale rentals below (Elmfield block and Clydes Dale Court).Make sure you have everything in writing. Clarify any ambiguity no matter how small over email. Charters will continuously mislead you and intentionally lie with false information in order to secure deposits and have agreements signed. If this happens, you can contact your financial institute through which you paid. My bank confirmed that my deposit was obtained fraudulently and could be claimed as a scam. Anything in writing is your evidence. They will go back on everything written and verbal (e.g., their recorded calls) and claim misunderstandings every time. They probably won't honour what they initially agreed but it's useful to have the evidence for claims or if you need to get out of the agreement early.If you do rent with them, they will likely send outdated inventories so you have to spend hours fixing and updating it, essentially doing their job for them. And then they'll try to blame you for issues they failed to record on the check in inventory. You need to be really thorough with the inventory to ensure you get your deposit back.They take 3+ months to carry out repairs and hire contractors that do shoddy jobs (that cause further damage) if they even bother to do the repair. There is no communication, you have to chase up everything, and then they try to deflect the blame. Management is just as bad. Finally got in touch with a director 6 months into my tenancy only to get more excuses, minimising, glossing over things, not bothering to look into the details/complaints properly, and taking no accountability. Minimal morals, and minimal care for tenants. What's worse is that Charters staff gaslight you, and are passive aggressive.Elmfield block - if you do a Google search you will see that I am not the only one that was lied to by Charters and vital H&S information withheld. They lied about mould issues, the type of construction being done at the time, and ongoing water contamination concerns. After being caught out they blamed it on a "new" staff member not being aware, except she wasn't new (she moved from sales to rentals) and the manager also didn't disclose any of these issues on the numerous occasions I spoke with her.Clydes Dale Court - Landlord refused to address mould and damp issues caused by various leaks despite being made aware of their legal obligations. There is a dampness and ventilation issue in the whole building resulting in a silverfish pest issue. I reported this multiple times, and nothing was done.- Charters and the landlord lied to me about which furniture I was going to be provided. I rented a fully furnished house--I have everything in writing about which furniture was agreed to and was told that it would be brand new furniture. On move in day, 90% of the furniture was either missing or not correct, some of it really old and in poor condition. This was never resolved.- I was assured it would be professionally cleaned. There were urine stains on the bathroom wall. Every radiator covered in layers of dust, spider webs, dog hair. Mould on every window sill and in the kitchen walls. Dirty surfaces. Stains on walls and skirting (including a brown stain near the bathroom switch). Overgrown garden with dog faeces, and covered with trash (amounting to bin bag full once picked up). Carpet smelled of wet dog after supposed professional clean for duration of my tenancy. - There is a sewage issue for all the apartments. To make it worse, they run sewage pipes for many of the toilets inside the house, as in IN the living space (including the kitchen) as a "resolution" rather than do the job correctly. So if a pipe was to leak, the room would be covered in sewage. - Numerous counts of unauthorised entry by contractors when I wasn't home despite me saying that I do not want any entry without my presence or knowledge and that this is illegal. Also had a contractor try to enter using his own copy knowing that I was home. I was told by one contractor that all the contractors have copies of keys to all the apartments, which is not safe at all. They eventually changed my locks after 7 months of me living there because I had evidence that someone entered while I was on holiday and because I said I was going to report it to the council and the police.Do not confuse the good reviews (mostly from sales) as getting quality service. The staff are incompetent, lazy, and appear to lack in intelligence--it's been like talking to a brick wall to most of them. Read the other negative reviews and you'll notice a reoccurring theme from renters.

Sara · 31 March 2024

★★★★★ 5/5

Trustpilot

An amazing experience

I have been looking for properties to rent and would highly recommend Charters.Ella has been nothing but wonderful helping me through all parts of the process. She has been very timely and clear in her communication. She clearly knows a lot about the properties and all my questions have been answered expertly. She has taken all the stress out of everything and made the entire process a fantastic experience. Couldn't recommend her and Charters Estate Agents enough.

Rico · 24 May 2024

★★★★★ 5/5

Trustpilot

Excellent service

Sarah Bainbridge was our Lettings Negotiator and she has been amazing! Previously we made an offer for a property (on 15th March) and sadly we were not selected. Since then she has been in touch offering other potential properties. We kind of lost our hopes as it seemed rather hard to find a place that's within our budget as well as having a pet-friendly landlord. However, Sarah didn't give up on us and called me on the 25th March. I went to see a property that's just been opened and not yet put in the market. I made an offer that evening and fortunately the landlord picked us! Gary Brown (Letting Manager) sent me all the paper works the next day. Today 27th, my application has been accepted!I never thought we could find a place so soon! All thanks to Sarah!

Candy · 27 March 2024

★★★★★ 5/5

Trustpilot

First Time Renters

It was me and my partners first time renting and it was an amazing experience, all thanks to Rosie Mott!Rosie made sure to take the time to note down all our preferences so she could forward me relevant listings and always kept in contact with me about how everything was moving along in the search!Rosie also made sure to explain how the process worked to me as I really had no idea how to go about searching! Thank you so much to Rosie for all your help!

Matilda · 25 March 2024

★★★★★ 5/5

Trustpilot

Great, professional service

We have been working with Charters since September 2023 to sell our property. They’ve kept in contact with regular updates throughout the process, listening to our needs every step of the way. Everyone that we’ve spoken to has been friendly and profesional. We feel that they were pro-active in finding new people to view our property, some days arranging 2 or 3 viewings in a row. We’ve now found buyers, and now in March 2024, hope to complete this journey with them soon. Thanks to Edward, Cameron, Luke, Jake, and the entire team for their help.

Sarah · 25 March 2024

★★★★★ 5/5

Trustpilot

Stephen and the whole team have been…

Stephen and the whole team have been absolutely fantastic in their support, kindness and patience with our journey to exchange and complete on our recent house sale. Stephen especially has shown such calm, kind patience and support with positive energy at some very trying times during the sale. We genuinely cannot thank Stephen and all the lads at Charters for being a strong team and always having a positive attitude. Stephen you have gone over and above your everyday duties and shown a remarkable skill set with both our potential buyers, buyers and ourselves. Always courteous, thoughtful and respectful towards every aspect of the sale. Well done and thank you all so much it’s been hard going at times but you’ve always listened and kept us vertical :) Brilliant team Thank you and also for showing your amazing support to towards Guide Dogs UK by reducing your fee a little so we can donate to such a worthy cause close to our hearts x

Jacki · 22 March 2024

★★★★★ 5/5

Trustpilot

Charters helped us throughout

We went with Charters to sell our house, after a disappointing service from another agency. The marketing was excellent, getting plenty more viewings, and within a few weeks they had found us a buyer. Then our sales progressor Kayleigh saw us through the sales process, which proved long and arduous but Kayleigh was an excellent and efficient communicator and kept things moving - and even stepped in, above and beyond, when our solicitor badly let us down. Thank you, Kayleigh! We'd definitely recommend Charters to anyone else selling their property.

Mark · 20 March 2024

★★★★★ 5/5

Trustpilot

Lily was a star of the show!

So we had the pleasure of working will Lily from Charters. We are moving from the north of country so she made every aspect of viewing homes easier. Including personally making an effort to look for homes for us when the landlord decided to sell the one we wanted. The second time we came we met Lily she waited 45 minutes for us as we were late, she had already booked out a longer time for us. For a young lady she had a fantastic work ethic! Our whole experience with Charters has been very, very good. Harrison has been brilliant too! We have been accepted on a house and will be moving in vert shortly and it is all thanks to the team at Charters. I really couldn't recommend them enough. Thank you very much Charters!

Miss · 18 March 2024