Trusted Agent profile · Alton
★★★★★
2,220 reviews across 2 platforms
70 High Street, Alton, GU34 1ET
Charters's office in Alton, at 70 High Street, is rated 4.9 out of 5 across 2,220 reviews on two platforms, including 189 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
Every review we hold for the Alton office, from every platform, shown as written. First names only.
5/5
TrustpilotReally attentive service.
Really attentive service, was greeted straight away in the agents office, lots of useful advice given and kept in the loop at all times. Was contacted straight after my viewing to discuss a way forward which ended with good advice and a satisfactory outcome. Overall very please.
Thanks Shane!
5/5
TrustpilotTom was really helpful and proactive in…
Tom was really helpful and proactive in our search for a letting, couldn't recommend him enough!
Thanks Nick for taking your time to review the service received.
5/5
TrustpilotCharters Estate Agents are nothing but…
Charters Estate Agents are nothing but professionalism and reliability. They are very quick to reply and very patient in answering my queries. Special mention to Ms Sarah Bainbridge who is guiding me all the way! Such a fantastic team who made it easy for me in this whole renting a property journey.
Thank you, Maria, for taking the time to leave a review!
5/5
TrustpilotI've had both selling and buying…
I've had both selling and buying property through Charters and I cannot fault them. After giving a brief of what I was looking for when purchasing a new property, they were active in advising me immediately when properties became available that fit my brief.I could always get hold of someone in the office and messages were passed on swiftly.You know you are in safe hands with Charters.
This is great to hear Cindy. Thank you so much for reviewing our services, it is much appreciated.
5/5
TrustpilotFirst Class Service from Charters
We transferred the sale of our property from another agent to Charters . We cannot praise Charters enough! Nothing was too much trouble and from start to finish they worked very hard on our behalf. Special mentions for Phil (Valuation Manager) in Sales and Stephen (Sales Progressor ) who did superb jobs - as did the whole of the Charters Team. Thank you
Hi Karen, thank you for the review, it will be passed on to the team.
5/5
TrustpilotTop Man
Very friendly, patient, efficient and caring. Has taken a lot of trouble to secure viewings and understand our needs. Many thanks Tom!
Thank you Fiona, for the wonderful review.
1/5
TrustpilotLandlords STAY AWAY
Landlords STAY AWAY. Chaters fail on every aspect of providing services to landlords. Lazy, sloppy, careless, irresponsible.
5/5
TrustpilotGreat friendly experience with…
Great friendly experience with Charters. Thanks to Stephen Henry especially for keeping me in the loop, fantastic!
Thank you so much for the reivew. Have a great day!
5/5
TrustpilotCharters has been an excellent
Charters has been an excellent Estate Agents ! They were extremely helpful throughout and have done everything they possibly could to help . Kirstie at the Farnham office has been a massive help and has done absolute magic !
Thank you Joley, Kristie will be delighted.
5/5
TrustpilotGreat team work at Carters.
Charters sold our property in 3 weeks, a great team especially Oliver who worked so hard.
Thank you for the review, Oliver will be delighted!
5/5
TrustpilotWe found Charters Estate Agents to be friendly and professional.
We found Charters Estate Agents to be extremely friendly and professional. They have given us excellent service throughout the journey. All the team have been great with special mentions for Jonathan, Storme, Kerry and Tilly. Many thanks guys.
Thanks Mark, the team at Park Gate will be delighted to hear this.
5/5
TrustpilotHighly professional and friendly team…
Highly professional and friendly team who guided us with great confidence through a long drawn out process in a tricky market. Always at the end of the phone when we needed them and kept us up to date with any development as soon as they happened. I would recommend charters to both buyers and sellers,
Thank you Lucinda, this is great to hear.
5/5
TrustpilotThanks to Rebekah
Thanks to Rebekah for her kindness and support in helping move around gas inspection timing to accommodate my personal situation.
Thank you for the review! Rebekah will be so pleased!
5/5
TrustpilotWe cannot fault Charters
We cannot fault Charters - from beginning to end they provided a professional, personal and friendly service. They certainly worked hard to promote the sale of our property and Charlie in particular was very supportive. Charters kept us well informed throughout the whole process and any queries were responded to very quickly.
Thank you for the review!
5/5
GoogleOur experience with mortgage advisor, Robert Ferguson, of the Alton branch was fantastic. He is friendly, professional and efficient and made our first time buying an enjoyable process. Thank you so much Rob!
Thank you Ella!
5/5
TrustpilotLovely staff
Lovely staff, the team were great on phone and in person. Specifically Sophie Pickering who I spoke to on the phone and in person. She's helped me pick out a flat that suited me perfectly and started the process for me. Would definitely recommend.
Thank you, Chloe. We hope you love your new home!
5/5
GoogleWe are most impressed with Edward Kendall - professional and friendly with great knowledge. Always helpful finding the answers to our queries in a very short time and always returning calls quickly and efficiently. Thank you Edward.
Dear Gill, thank you for taking the time to write a review on the service you received. This has been fed back to Edward. Many thanks.
4/5
TrustpilotElla was very helpfu
Ella was very helpful throughout the whole process. Calling at the right times and very quick with emails.
Hi Bruno, thank you for the reivew! This is great to hear.
5/5
TrustpilotChapters worked hard trying to find us the right property
Ryan at Chapters worked hard trying to find us a property in the end we lived out of the area and couldn’t sell ours! However, he regularly kept in touch with us happy to show us any relevant properties coming on the market.
Thank you for the review! Ryan will be delighted.
5/5
TrustpilotSarah Bainbridge is a proactive and…
Sarah Bainbridge is a proactive and efficient letting negotiator. She helps me resolve issues and ensuring smooth transaction
Hi Qi, thanks for leaving this review! Sarah will be overjoyed with the feedback.
5/5
TrustpilotVictoria and colleagues at Charters
Victoria and colleagues at Charters were great-they really communicated very effectively throughout the process (they were the agents for the house we have now purchased), and really pushed things forward, particularly so Victoria-also providing much needed reassurance at times. Highly recommended.
Thank you, Carl!
5/5
TrustpilotProfessional and friendly service…
We received a very professional service from Kirstie Stone, Farnham Lettings. As a first time landlord all my queries and were listened to and answered and the letting process fully explained. Kirstie worked hard to find us the right 'fit' for our tenants. Great communication from the outset. A smooth, efficient and friendly process and service.
Thank you, Pauline, for taking the time to write a detailed review!
5/5
TrustpilotGood agent
Sophie is nice and helpful during viewing.
Thank you for taking the time to leave a review!
5/5
TrustpilotCharters properties response yesterday…
Charters properties response yesterday (21/01/2026) was exceptional, a case too many. I called in the evening about a faulty heater and the Plumber came within couple of hours to get it fixed.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
