Trusted Agent profile · Alton
★★★★★
2,226 reviews across 2 platforms
70 High Street, Alton, GU34 1ET
Charters's office in Alton, at 70 High Street, is rated 4.9 out of 5 across 2,226 reviews on two platforms, including 189 Google reviews rated 4.9.
Every review we hold for the Alton office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic from start to finish
Fantastic from start to finish. Rosie Mott was personable, always smiling and went the extra mile for us. Thank you Rosie. Also a special mention to Gary.
Thank you so much for the review.
5/5
TrustpilotVery open and friendly agents
Ellsa is a very open and friendly agent. It was nice to get a proper property viewing and immediate response to any requests.
Thank you for the review Angelina.
5/5
TrustpilotFlat Huntig
Me and my flatmate were stressed about moving, after Chloe helping us by explaining how quick and easy it could be and calling us when new property would come available. We quickly reolised by staying with Chloe and charters while flat hunting we knew we’d find somewhere we loved.Thank you so much for all you help Chloe!!
This is wonderful to hear! Thanks Tesni
5/5
TrustpilotGreat experience with Charters
Great experience with Charters. Sarah Bainbridge was very efficient and helped us find an apartment to rent which fulfils all our needs. Highly recommend.
Thank you Jenny, for the amazing review!
5/5
TrustpilotCharters Letting.
I contacted Charters to look at letting out my property and within days had numerous and very suitable potential tenants, I had over twelve viewings within a matter of a week and a number of offers.Charters kept me well informed and I felt they were looking after my best interests.Very happy with the service.
Thank you!
5/5
TrustpilotWe had a great experience recently with…
We had a great experience recently with Charters. Rosie Mott was super friendly, helpful and efficient. Thank you Rosie for helping us find our new home!
Hannah, thanks for the review, Rosie will be delighted.
5/5
TrustpilotThe interest generated by Charters was excellent
The interest generated by Charters Letting and the attention to the details and viewings achieved by Sara was a credit to all concerned. Most efficient and informative.
Thank you Robert, we are so glad to hear this. Sarah will be so pleased with your feedback.
5/5
TrustpilotSupport from Simeon and the team was…
Support from Simeon and the team was first class, explained everything so well and took the stress away for us
Adrian, thank you for the feedback, really appreciate this.
5/5
TrustpilotVery smooth transition
Very smooth transition. Perfect when you’re a landlord. Clare and team are always there on hand with help and support and the odd plumber if needed.
Robert, this is great to hear, thanks for the honest review. It is much appreciated.
5/5
GoogleI just wanted to put a comment on in praise of Toby Krelle the Charters estate agent who has recently joined the Alton branch. He is very customer focused, and whilst viewing properties with him we never felt rushed and he always provided answers to any questions we had within 24 hours. A pleasure to deal with!
Thank you, Deborah!
5/5
TrustpilotThe agent Ella Burnet was always very…
The agent Ella Burnet was always very helpful and the company itself showed to be very professional with a different approach if compared with the other agents.
Thank you David, for the amazing review! Ella will be delighted with this feedback.
5/5
TrustpilotGreat viewing today
Great viewing today, on time and very efficient and cheerful and very open to answer all questions Special thanks to Ella burnett
Thank you for taking your time to review the service received.
5/5
TrustpilotFirst class service from the moment
First class service from the moment went contacted Charters. Having lived in our property for more than 45 years, selling was quite a daunting experience. However, Charters professionalism, knowledge and over all kindness made the process not so traumatic. We are now in our new home and still hear from the company to see if there are any issues, or if they can offer further assistance. A big thank you, keep this excellent service up.
Thank you so much for taking the time to review the service received.
1/5
TrustpilotUnprofessional and unresponsive
Terrible! My son has been chasing for a meter reading for 4 months and still no response. No answerphone either. I’d avoid!
5/5
TrustpilotCharters Alresford
Fred, Ryan and Charlie have been total professionals in our experience with Charters so far. They are communicative, clear and timely - the main things you want from estate agents when going through a stressful process. I’m appreciative of all their support so far.
Thanks Jessica!
5/5
GoogleCharters (and especially Hayley and Jonathan) have been really great. We're only at the beginning of the process of buying our first home but they've been very helpful and communicative. Hayley was very personable and we really enjoyed viewing houses with her. Highly recommend them!
Danny, thank you for your review and the very best of luck with your first home search!
5/5
TrustpilotHappy to recommend.....
I have used Charters twice now and been very happy with their service both times. On this occasion both Simon Edser and Stephen Henry have been both helpful and knowlegeable. It hasn't been the most straightforward sale for a variety of reasons but they've got the job done. They have respected my input into the process and been professional throughout. I am happy to recommend Charters.
Hi, thank you for this review, both Simon and Stephen will be delighted.
5/5
TrustpilotThank you so much to the Charters team…
Thank you so much to the Charters team in Alton who supported myself and my recently widowed mums house move. They were always quick to respond to our many questions and made the whole process painless. Particular mention to Toby, Darcy and Jane. Thank you.
Thank you, they will be delighted!
5/5
GoogleCharters have been brilliant, they managed to find us a buyer in one viewing and when we saw something that they had on to buy and were desperate to see it but our working days were jam packed Edward showed us the property at 0730 in the morning! Every question we have had has been answered very quickly and we have always managed to get hold of someone when we needed to. The entire team is very professional, hard working and friendly. Edward in particular has been extremely responsive and helpful. They have made what is considered to be one of the most stressful things to do remarkably easy so thank you!PositiveResponsiveness, Professionalism
Hi Camilla, thank you so much for your lovely review. It is much appreciated, and it will be forwarded to Edward and the team.
5/5
GoogleWe have been actively looking for 4 -5 months now with quite a specific search criteria and location, even though a couple of purchases have fallen through or not quite made it Charters have kept us in mind with anything new to the market and have actively gone out to source us the house and location we really wanted. Hats off to Lewis for listening to what we wanted , has been professional , used his charm, persuasion and skills to find us that house and keep us updated every step of the way. Thank you
Marc, thank you for taking the time to review the service you received. It is much appreciated.
5/5
GoogleI started looking for a property a number of months ago. I contacted 7 Real Estate agencies that deal with properties in Alton, informing them we were selling our property by auction overseas, and gave the date. Of all the agents Jack Moore of Charters, Alton, has been the most communicative and consistent. He rang shortly after the auction to check our price bracket. Since then he has regularly checked in regarding my search, in a respectful and professional manner. I received one call from another agent since we sold our home. Jack shows a genuine interest and I sincerely hope he finds our next home, he deserves the commission!!PositiveResponsiveness, Professionalism
Janet, thank you for taking the time to review the service received from our Alton office, in particular Jack. This is much appreciated.
5/5
GoogleWe met with a couple of estate agents before putting our house on the market; we knew after meeting Edward that Charters was the agency we wanted to sell our property. The demonstration of a clear strategy on how to market and sell the property, the clear research that had been done prior to our initial meet and the professional/friendly manner the business was conducted in was what won us over. We greatly appreciated the advise and support through this time and would recommend to anyone looking to sell.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to give us your feedback, it is much appreciated.
5/5
GoogleMy experience with Charters has been a very positive one. Like many of us, I had been looking for a house to purchase for some time, and had quite specific needs for housing my multi-generational family. Jack took the time to understand what would work for us and was very proactive in showing us properties that were coming on to the market. In the end Jack showed us a property that turned out to be perfect, and exactly what we had been looking for!
Hi Leonie, thank you for taking the time to review the service you have received.
5/5
GoogleI have had the pleasure of dealing with Charters in Alton since July 2018. We started our property search with them, and viewed many properties, until we found our first home. As first time buyers we were clueless about the whole process. We dealt mostly with Jamie Solis, who was very friendly and helped us a lot. Many phone calls and emails during the process, and nothing was ever too much for Jamie to sort out, he was always happy to help, and always worked in a professional manner, and to a high standard. We would definitely recommend charters to others in the future. Following my previous review we have worked with charters recently to sell our home (sold in June 2021). We have been very impressed with the whole team based at Alton and head office. The whole process has been straight forward and the team at charters have been very supportive. We were also very lucky to have Rob Ferguson and Cara Hayter Simpson helping us with our mortgage application and mortgage offer. They were very efficient and professional. We would highly recommend charters.
Dear Abi, thank you for your review and background on Charters Alton. This is really positive to hear and we thank you again for taking the time to give us your feedback.
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