Trusted Agent profile · Alton
★★★★★
2,222 reviews across 2 platforms
70 High Street, Alton, GU34 1ET
Charters's office in Alton, at 70 High Street, is rated 4.9 out of 5 across 2,222 reviews on two platforms, including 189 Google reviews rated 4.9.
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Every review we hold for the Alton office, from every platform, shown as written. First names only.
5/5
TrustpilotSuper professional team
We dealt with Darcy and Jane for a property we were interested in, Jane was very welcoming and helpful, as was Darcy who equally was very helpful and had a very professional approach. 10/10
Thank you, Dave, your feedback is appreciated!
5/5
TrustpilotGeorgia D has been a great help
Georgia from the Worthing branch has been a great help in the first week of my tenants moving in. Prompt and thoughtful responses leading to reassurance for both me and the tenants. Looking forward to a good working relationship from here on!
5/5
TrustpilotMaria
We have been trying to find a new place and had the pleasure of having Ash as our estate agent. He showed us a few properties and actively tried to find a place that suited my family needs. Even though we did not rent a place through him (the dates were incompatible), he left us with a great positive impact. In the future if we need we will be sure to get in touch with Charters and Ash again.
Thank you, Maria!
5/5
TrustpilotStephen was helpful throughout the…
Stephen was helpful throughout the buying process. Making sure I had all the updates I needed. Wouldn't hesitate to buy or sell with them again.
Thank you James, Stephen will be so pleased.
5/5
TrustpilotA painful process made easier by Jo!
Jo has been our Sales Progressor for the last 5 months, and although it's been a tricky sale at times, she's always kept calm and reassuring (even though I may not have been myself!). She's always returned my calls or proactively kept me updated, even on weekends and after the office has closed.She's been a huge help to the process - and a big thank you Jo for all your help!
Thanks Joel, Jo will be delighted.
5/5
TrustpilotI had the chance to work with Amelia…
I had the chance to work with Amelia finding new property to rent and I must admit it was a grate pleasure. the property I viewed so far doesn't met my needs but it was kind of her keeping me updated on new properties they had on the market. Not forgetting the chap behind phone lines when ever I missed a call and had to call back. Thank you
Thanks Abigail, this is a wonderful review.
4/5
Trustpilottwists and turns in UK conveyancing…
I think we experienced one of the longest conveyances going but we got there - a 5 person chain, many a local byelaw nuance, some differing levels of commitment, a false start and few hiccups along the way, after a LOT of phone calls we all came out smiling in the end! The perseverance and effort in the final days and weeks was brilliant going above and beyond what the 'procedure' was to find answers to undisclosed situations. The start of the process was equally strong, we just had a few hiccups in the middle, which once rectified led to strong communication channels, progression where possible and an outcome in line with expectations. It was a nail biter - ready for a strong drink now :-)
Thank you Caroline - we are so pleased that this is completed - all the very best for the future.
5/5
TrustpilotI have had an excellent experience with…
I have had an excellent experience with Nathan when searching for my new home. He is incredibly attentive and responsive to my housing needs. He is professional and knowledgeable. He has listened carefully to my preferences and showed me a variety of properties that matched my criteria. He has been ready to call and offer me viewings as soon as possible. He has adapted my search criteria and has spent the time to fully understand my requirements.
Thank you, Jess, for the detailed review!
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Charters Estate Agency, and I must say that they exceeded all my expectations. From visiting, offering, and coordinating with the seller for our request. They demonstrated an unparalleled level of professionalism and expertise. Moreover, I was impressed by their follow-up work. Although it takes a little bit longer period of completion time it makes me completely secure. They kept me informed at every step of the way, providing valuable insights and guidance that helped me make informed decisions. Moreover, I was impressed by their dedication to finding the perfect property for me. Overall, I cannot recommend Charters Estate Agents highly enough.
Thank you Dannis, this is much appreciated!
5/5
TrustpilotReally helpful and easy process to rent…
Really helpful and easy process to rent with charters. We worked with Cheryl and Sarah who were on the ball throughout the process and allowed us a smooth transition into our new home.
Thanks Reece! Much appreciated!
5/5
TrustpilotGreat 5*
Renting can be tough. Having a supportive agent means alot. Peter is always 5* at dealing with our requests. Communication is great and matters are dealt with swiftly.
Thank you for the review!
5/5
TrustpilotWe have found a lovely rental property…
We have found a lovely rental property today! I wanna say thank Ella for being so patient and supportive from the beginning, showing me that lovely propertie and listening to us and our requirements patiently, also she is very professional too.I would recommend Charters.
Thanks Marjan for leaving this review! Ella will be so pleased to hear this.
5/5
TrustpilotGood job, thanks
Any property transaction is difficult and stressful but Charters have been efficient, polite, clear and concise and overall very professional right from arranging viewings to processing my letting. All online, quick and no fuss. Claire has been a pleasure to deal with.
Thanks for this review! The team will be so pleased.
4/5
Trustpilotreview for Emily Cuell.
review for Emily Cuell.Emily has been very helpful & professional. No request has been too much trouble, and always dealt with in a timely manner.
Great to hear, thanks Michele!
5/5
TrustpilotBest estate agent in Hampshire
Well what a journey, from being stalked by Jonathan to instructing them to be the agent what wasn't going to be an easy sell. I have sold a number of properties and been in contact with numerous agents (these were the third to be instructed) and by far the best. Their communication was extemporary, the agents well briefed and always complimentary on the house. But on the sell we were referred to Jo G, now I don't like to be shifted about because I had formed a relationship so this Jo to act as liaison I had no idea what she was about. The actual lead to the exchange become complex and frustrating with important professionals not communicating, however Jo sat in the middle and kept me calm she was brilliant! She was really committed with I think the latest calls to me after 7 on some Friday nights. I cannot fault the whole experience nor the team. Well done!
William, we appreciate you taking the time to leave a detailed review!
5/5
TrustpilotAmelia was very helpful and kind and…
Amelia was very helpful and kind and polite and made everything easy and comfortable and reassuring
This is great to hear, thank you for sharing, Amy.
5/5
TrustpilotPurchase of a property in Swanmore
Stephen Henry and the team at the Bishop Waltham office did all they could to help facilitate the purchase of the property we where buying, keeping us informed at every step what the progress was. Very friendly and helpful.
Hi Tina, thank you for reviewing the service received. Stephen and the team will be delighted with this feedback.
5/5
TrustpilotIt’s all about trust
It’s all about trust, in a nutshell. Moving house is not just a deal or a transaction. It’s a promise, as well as a purchase. Our’s wasn’t straightforward or smooth. It was a rollercoaster! No matter what happened, our ‘guide at the side’ helped us navigate the journey. She was professional, personable and proactive. She delivered on her promises. Not just a house but a home. We trusted Jo and she didn’t disappoint! Thank you Jo, sincerely.
Thank you, Gareth! Jo will be so pleased to hear your feedback!
5/5
TrustpilotFantastic Estate Agents
Fantastic Estate Agents, they managed to get a buyer and confirm an offer of the amount I was hoping for within 2 days of contacting them. So before my property had even been put on the market. I am so pleased as Toby, Darcy and the guys in the Alton branch have made it super easy to proceed. They have all gone above and beyond to help me through the process.
Sarah, thank you for the review. Both Toby and Darcy will be delighted!
4/5
TrustpilotThe Charters team has been very helpful…
The Charters team has been very helpful especially Sarah Bainbridge. She was patient and understood the complexities around our situation as we didn't really know which property to rent. I would like to say a huge thank you to her and the team
Hi Amanda, thanks for reviewing the service received.
5/5
TrustpilotTilly from Parkgate! Amazing job!
I just want to say a massive thank you to Tilly from the Parkgate branch! Massive help and the patience of a Saint! Thank you again Tilly From Charlotte & Stephen
Thank you Charlotte, Tilly will be so pleased!
5/5
TrustpilotExcellent Letting Agents
Excellent Letting Agents. My property has been handled by the Farnham staff Jacqui McKeown and Kirstie Stone for many years and have always had excellent service. I’ve just gone through a change of tenancy and the whole process was very smooth. All the paperwork is online can be dealt with quickly and completed in a matter of minutes. I can highly recommend them.
Elaine, this is wonderful news and we appreciate the feedback. Jacqui and Kirstie are in a league of their own when it comes to lettings. You're in safe hands but you know this already!
5/5
Trustpilotmy experience was nice I enjoyed…
My experience was nice I enjoyed everything about the viewing of the house to her communicating with me Ella Burnet is really a pro at her job and she's also nice and wants the best for her clientstoms up Ella Burnet
Thank you for the feedback Kayode, really appreciate this.
5/5
TrustpilotSo far so so good
So far so so good. Very professional and efficient. Detailed explanation of the process sent in a timely fashion. Sarah Bainbridge was very pleasant and quick to respond to any queries we had from the point our offer was accepted. Very streamlined service so far.
Thanks Mike, for leaving this review! Sarah will be so pleased to hear this.
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