Charters Alton reviews

★★★★★ 5/5

Trustpilot

Excellent estate agent

We had a lovely young lady by the name of Tilly Orsmond. She was our agent from Charters. My partner is disabled and in a wheel chair. It is very difficult for Pete to get in anywhere because of the frames on modern front and Patio doors have a bottom Upstand. Once Tilly understood his needs, she did her best to find places for him to get in. We really appreciated her efforts. We have now found somewhere To live. We got it before it even went.

JULIE · 19 January 2024

★★★★★ 5/5

Trustpilot

Jake Davis has been absolutely…

Jake Davis has been absolutely brilliant! What a kind, helpful and polite young man. He listened to my problem and sorted it out immediately. Thank you very much

Mindi · 10 April 2024

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. Once the purchase of the property was confirmed, I was handed over to the dedicated department that handles the sale through to completion. Gemma was extremely helpful and lovely to deal with. Can’t fault this estate agent, excellent experience.

Jane · 27 January 2023

★★★★★ 5/5

Trustpilot

super helpful and quick to…

Annie was super helpful and quick to respond with minor amendments. Thank you

Rebecca · 13 December 2024

★★★★★ 5/5

Trustpilot

Highly recommend

I cannot recommend Charters highly enough. An exceptional service through the process of buying my first home. A special thanks to Fred and Charlie at the Alresford branch. Great customer service. Thank you.Gemma

GE · 18 December 2023

★★★★★ 5/5

Trustpilot

Great service from the team at…

Great service from the team at Charters, big thanks to Paul, Dan, Victoria and the team for the sale of my property

Paul · 23 July 2024

★★★★★ 5/5

Trustpilot

Extremely happy

Thank you so much for helping us get our first ever home. Being first time buyer's we've had so much questions and every one of them were answered in a very friendly and professional way. We had multiple viewings and every time we were met with a friendly smile. Jo helped us through the whole procedure by keeping us updated on every aspect. We highly recommend Charters!

Ayesha · 11 September 2024

★★★★★ 5/5

Trustpilot

Our Needs Anticipated!

We were shown a couple of properties by Richard Hawes from Charters, in two different areas. Richard obviously listened closely to what we said, and possibly didn't say about the properties we saw, because when a place which was a perfect fit came up, he got in touch and persuaded us to see it, despite my humming and hawing, not having seen the photos. And it was exactly what we were looking for and within our budget!From the moment we made the offer, the team have been super helpful and informative, helping us navigate our first purchase.

Yasmeen · 8 January 2024

★★★★★ 5/5

Trustpilot

Kelly Santos has been managing our…

Kelly Santos has been managing our property in malmsbury road and has been super helpful and efficient in the recent weeks when we needed documentation to aid the process of selling. Thank you Kelly

Penny · 22 November 2023

★★★★★ 5/5

Trustpilot

We enjoyed our first viewing

We enjoyed our first viewing and are looking forward to our next one. Thanks Ned!

Tsoi · 11 November 2024

★★★★★ 5/5

Trustpilot

Great viewing experience

We completed 2 back to back viewings with Natalie. She was very friendly and knowledgable. We really appreciated insight from her personal experiences. Great balance of conversation vs giving us time to think. Thanks Natalie.

Alex · 28 October 2023

★★★★★ 5/5

Trustpilot

Perfect experience

Sophie is very professional, careful, responsible and responsive. This company has a lot of housing, and the connection is very smooth.

Didi · 5 August 2024

★★★★★ 5/5

Trustpilot

I'm so grateful to Sarah Bainbridge and…

I'm so grateful to Sarah Bainbridge and the team for helping me and my family find the perfect home. Amazing communication and a joy to deal with. Would highly recommend to anyone looking to buy, rent or sell!

Izzy · 4 August 2023

★★★★★ 5/5

Trustpilot

Smooth and helpful

Only moved in last week but the process has been really smooth so far, SO much easier than with the last estate agent we used! Many thanks to Rosie and Martha for being so helpful and quick to respond on any issues, much appreciated!

Emily · 1 February 2023

★★★★★ 5/5

Trustpilot

Quick, efficient and highly recommended

I wanted to find a property on short notice and Amelia & Ash arranged for viewings immediately matching my criteria. The communication throughout the process was seamless and all relevant information was shared wherever necessary.Amelia understood the requirements and was very helpful in finding matching properties and arranged the viewings on requested times. I would highly recommend the letting team at Charters.

Anup · 19 November 2024

★★★★★ 5/5

Trustpilot

Such amazing friendly service and…

Such amazing friendly service and plenty of time to have a real good look around the property. Sarah is brilliant, highly recommended!

Amy · 13 July 2024

★★★★★ 5/5

Google

Cannot speak highly enough of Alex and the Team at Charters in Alton. We had been looking for more than a year for a family home and were delighted to be able to agree on a property that not only meet our needs but for which the transaction was professionally and efficiently handled to achieve an outcome that both we and the vendor have been very happy with. As well as first class marketing and presentation (the team that handled the viewings were great) a special mention should also go out to Stephen and the team who subsequently handle the deal-progress too. We set-out to get the transaction done inside of 8 weeks and achieved it in a little over 5 in the end despite the inevitable back-and-forward that goes on with these kinds of transactions.. As buyers we never felt that the team was simply and solely acting in the interests of their client, but rather was working to ensure a successful outcome for all. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Ben · 25 August 2022

★★★★★ 5/5

Google

A big thank you to Max, Edward and the team at Charters for their help with securing our property. They were very approachable, professional and flexible with organising a last minute viewing. Would highly recommend!

Amy · 12 October 2023

★★★★★ 5/5

Trustpilot

Charters communication

Communication from the team at charters was exceptional, there are always times in a house sale or purchase with a chain involved when its difficult to know exactly what's going on and can lead to frustrations. In particular Jo in the sales progression team who knew exactly when to give a gentle nudge or a more forceful push was a key part of our sale happening, updating us on every stage. First class.

John · 16 May 2024

★★★★★ 5/5

Trustpilot

I had the experience dealing with…Sophie at charters

I had the experience dealing with charters when I found myself looking for a property to rent I tried several estate agents most never bothered to reply to my messages.However a lovely young lady called Sophie from charters kept sending me properties to look at she kept regular phone calls to keep me in the loop and was really amazing and went out of her way to help me so I want to say a big thank you to charters for a great service

Sarah · 22 December 2023

★★★★★ 5/5

Trustpilot

Fabulous Communication & Commitment

We wanted to offer our sincere thanks to Jo Goddard in looking after our purchase in Whiteley. The chain was a lengthy 6 persons covering many dynamics but Jo was an absolute star and showed great determination and patience in dealing with anything that was thrown at her. She is a huge credit to Charters Estate Agency and I would not hesitate to recommend them to anyone.

Simon · 28 August 2024

★★★★★ 5/5

Trustpilot

Great agent

The flat viewing with Ella Burnet went very smoothly. Very professional, showed up on time, very knowledgeable and friendly. Totally recommend!

Rodolfo · 22 July 2024

★★★★★ 5/5

Trustpilot

Charters Alresford branch - highly recommend.

Charters in Alresford found us our first house around 8 years ago. They have reliably found good tenants for us until we decided to sell this summer. Charlie, Fred, Vanessa and Juliet have been excellent, they are always welcoming when we pop into the office with a question and happy to advise. We are very pleased we chose Charters to sell our house.We have also had great advice from Simon who has organised our mortgage for our potential purchase in the New Year.The Alresford branch are a good team who are efficient and professional at all times. Would highly recommend.

Cathy · 14 December 2023

★★★★★ 5/5

Trustpilot

viewing

Sophie was lovely, put us at ease during the viewing and happily answered all our questions, quite knowledgeable

Nina · 9 September 2024