Charters Alton reviews

★★★★★ 5/5

Trustpilot

Excellent support

We recently purchased a property through Charters. Jo Goddard was tremendously helpful in ensuring everything went smoothly.

Will · 26 November 2024

★★★★★ 5/5

Trustpilot

Excellent work from Sarah Bainbridge

Excellent work from Sarah Bainbridge. Found a decent tenant and dealt with me extremely professionally and did exactly what she said she would do, when she said she would do it. Excellent service. Cannot recommend highly enough. Thank you Sarah.

Guy · 5 September 2023

★★★★★ 5/5

Trustpilot

Professional Service

Charters let and manage a house for us. They have offered a high level of service in relation to finding and looking after our tenants. One thing I have liked is that we have been able to deal with the same people over the last 6 months or so. It makes a huge difference to have a stable team. They also appear to respond quickly to issues raised by tenants. This is critical to for maintaining good tenant/landlord relationships.

Caroline · 28 March 2024

★★★★★ 5/5

Trustpilot

Having had a disappointing time with…

Having had a disappointing time with other estate agents it was a refreshing pleasure to deal With Charters who could not have been more helpful.In particular Shannon And Simeon went the extra mile. Would happily recommend them.

Alan · 17 November 2023

★★★★★ 5/5

Trustpilot

Highly recommend

We chose Charters due to our need to get sold quickly, and they had presented themselves as being very proactive, with proven success and we liked their approach. We have not been disappointed! I can’t find a single fault, we have been kept updated throughout, had viewings booked in before even going on the market and received 2 offers within a week, plus achieving more than we thought we could for the house. We are still in the selling stage but I can highly recommend Charters on every level. We have had most communication with Cameron and Luke, but the whole team has been fantastic.

P.O · 5 March 2024

★★★★★ 5/5

Trustpilot

Sarah and the team : Highly recommend!

Sarah Bainbridge and the team were great in finding us the right house for our family. Patient and always informative, Sarah always makes things smooth and advises each step. Truly trustworthy, professional and with a great positive attitude too. A pleasure.

Michael · 3 August 2023

★★★★★ 5/5

Trustpilot

Great experience

Recently used Charters to assist in the sale of our property. Special mention to Gemma Hill who was exceptional, thank you.

Ryan · 20 September 2024

★★★★★ 5/5

Trustpilot

Kirstie has been extremely helpful re…

Kirstie has been extremely helpful re letting my flat. Firstly finding the the right person and then smoothing out a problem which occurred. I have been a client for many years and have always found Kirstie very reliable.Penny.

Penelope · 19 October 2023

★★★★★ 4/5

Trustpilot

Very good experience

Very good experience using charters to sell. Agent Jo Goddard was excellent and kept me updated regularly.

Robin · 19 November 2024

★★★★★ 5/5

Trustpilot

Exemplary Customer Service and Support

Such a professional, positive, helpful and supportive team who have made a not that fun and at times highly emotive process as easy as possible. From our first conversation with Phil and through every contact with the wider team, of which there are too many to mention, I couldn't have asked for more. I would recommend to anyone and wouldn't hesitate to use them again.

Kelly · 19 November 2024

★★★★★ 5/5

Trustpilot

Very efficient

Very efficient, and helpful at responding to my requests and fixing the issues I had at my apartment!Alexa was very friendly, supported me thorughtout the process, planned the visits and organised everything.

Martin · 1 March 2024

★★★★★ 5/5

Trustpilot

Great experience working with Sarah

Working with Sarah at Chatrers Estate Agents was a professional and efficient experience. The renting process was made very clear and despite a difficult rental market at the moment, I was provided with a variety of properties. I would definitely recommend Charters to fiiends.

Stuart · 5 May 2023

★★★★★ 5/5

Trustpilot

Charters estate agents have been…

Charters estate agents have been amazing in finding me a new tenant so quickly . They are really professional, fast, efficient .They constantly update me through renting process. I can not recommend them enough. Special thanks to Andrew and Cheryl who have been really helpful.

Sara · 4 April 2023

★★★★★ 5/5

Trustpilot

Ned and the team were really helpful in…

Ned and the team were really helpful in trying to find my new home.Thank you for your hard work and professionalism.

Lisa · 17 September 2024

★★★★★ 5/5

Google

Jack Moore at Charters is one of the best estate agents we dealt with when trying to find our first home. He was always letting us know if there is anything new coming on the market that would suit our needs and was always professional and helpful. Thank you Jack!PositiveResponsiveness, Professionalism

Kristina · 25 August 2022

★★★★★ 5/5

Trustpilot

Charters provides very good services to…

Charters provides very good services to customers and is a reliable estate agency for flat rental. Jake was very helpful during the time I rent a flat from Charters.

YUNTONG · 27 April 2024

★★★★★ 5/5

Trustpilot

I had an issue with my boiler today and…

I had an issue with my boiler today and had no hot water or heating. I emailed Charters and Niamh Clouston called me back straight away to advise she would have some one out to me hopefully today. She was very friendly and helpful and sorted my problem very promptly. (As the contractor was with me by 3pm today). Thank you 😊

CM · 23 December 2025

★★★★★ 5/5

Trustpilot

House sold

Luke was very knowledgeable when initially estimating the guide price of my house. Local knowledge was very useful. He kept me informed of any enquiries and we sold the house within 3 weeks.

Alan · 2 February 2024

★★★★★ 5/5

Trustpilot

Great team

My main contact Dan was so pleasant and helpful. All the other team I have dealt with have also been kind and responsive. I will not hesitate to recommend Charters in future.

Spanglesmum · 23 February 2024

★★★★★ 4/5

Trustpilot

Efficient, friendly and knowledgeable

I needed quite a specific rental property, and Ash at Charters was professional and proactive in helping me secure the right place, particularly asking the landlord if he'd accept a pet. Ash guided me through all the steps I needed to follow and was friendly and communicative throughout. I have deducted one star because Charters uses Vouch to check tenant credentials and this system let me down, unable to handle my self-employed and savings status in a real "computer says no" scenario. This is unrelated to Ash's excellent service.

Justin · 23 February 2024

★★★★★ 5/5

Trustpilot

Fantastic service and staff!

Ella was so helpful and considerate in my flat search, she really tried to provide me with properties that were best suited to my preferences. The services at Charters is amazing, and so is their staff! Cannot recommend them enough. x

Gia · 19 July 2023

★★★★★ 5/5

Trustpilot

A consistent & high quality service…

We’ve recently used the Charters Alresford team in selling our house & purchasing another property. Each & every member of staff have been nothing but friendly, professional & transparent - providing daily contact & efficient responses whilst evidencing a thorough understanding of the local & national market. We’d also like to highlight the service from Kirsty who we understand is a relatively new member of their team. Despite being new she has demonstrated confidence & a friendly & calm demeanour which we have valued - we have no doubt she will flourish in this role.

Sarah · 20 February 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Charters were our seller's agents, but were fantastic in keeping us and everyone in the chain updated and aligned even though others in the chain were often less than helpful. Jo Goddard in particular was fantastic in progressing our purchase and making sure all the "i"s were dotted and "t"s were crossed right up and down the chain. We wouldn't hesitate to use Charters for our next sale.

Tony · 26 September 2024

★★★★★ 4/5

Trustpilot

Sarah and Ashley were very quick to…

Sarah and Ashley were very quick to respond to emails and messages. In a difficult market they worked hard to find us a tenant.Good communication from Sarah throughout.

Jo · 9 May 2024