Trusted Agent profile · Alton
★★★★★
2,216 reviews across 2 platforms
70 High Street, Alton, GU34 1ET
Charters's office in Alton, at 70 High Street, is rated 4.9 out of 5 across 2,216 reviews on two platforms, including 189 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
Every review we hold for the Alton office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat staff 👍🏼
Very smooth and easy to get our rental. Sarah was very helpful, even messaging after work hours to ensure a swift moving process :)We would use Charters to rent again !
Thank you, Anya, for the 5-star review!
5/5
TrustpilotNothing was too much trouble for Jack…
Nothing was too much trouble for Jack at the Fareham Branch. He definitely knew what he was talking about and suggested the best solution to my query. 5* service
5/5
TrustpilotLovely service
Sophie Pickering has been really helpful in finding a rental place for me. She remembered my requirements well and kept me updated with properties that she felt would fit my needs. Lovely service from Sophie, thank you!
Thank you for the review! Much appreciated!
5/5
GoogleCharters did a fantastic job finding us a house. They were friendly and professional from the start. They were easy to communicate with, always kept me up to date and made the whole experience feel really personal. Special shout out to Jack who has been a star, the whole experience wouldn't have been as good without him, thanks Jack!
Louise, thank you for taking the time to review the service you received. It is much appreciated.
5/5
TrustpilotExcellent service from Charters
Excellent service from Charters. Sarah showed me a property which I was unfortunately unable to take, but she kept in touch and a few weeks later, after I’d arranged a viewing, added a second property in the same area which she thought might suit my needs. It did, and the whole process was seamless from there on, with me moving in within a week of viewing. Very impressed with the efficiency and helpfulness of the team at Charters
Thanks Steve!
5/5
TrustpilotBought a property through Charters
Massive thankyou to Jane Booth at Charters Alton for all her help and guidance throughout the buying process. Jane was friendly and efficient at getting back to me with information, and guided me throughout the process. Would highly recommend using Charters and Jane in the future.
Thank you Georgie, for taking your time to review the service received.
5/5
TrustpilotAlton Charters Estate Agents
Just wanted to say how welcome the Alton Charters Estate Agents made me feel. The team gave me a great experience with my property advice selling and valuation. Financial advice was very helpful and also gave me great support. Definitely a 5 start review, thank you Charters Estate Agents and would definitely recommend.
Hi, your review is greatly appreciated. The Alton team will be so pleased with this.
5/5
GoogleThe service that we received from Charters, from valuation to exchange, was exemplary. The whole sales team (Alex, Edward, Sarah, Amy) were impressive, giving excellent customer service throughout. Stephen Henry (Sales Progressor) was simply outstanding. His manner, dedication, diligence, patience and entire approach was second to none. Alex Smith was also an incredible support and was fantastic throughout. We could not recommend Charters highly enough
Jody, thanks for taking the time to review our service, it is much appreciated.
5/5
TrustpilotSarah Bainbridge was a very helpful and…
Sarah Bainbridge was a very helpful and diligent agent . We found her to be rapidly responsive to any messages we sent. She was totally professional and at the same time she had a kind and understanding approach to our needs. Thank you Sarah for all your help.
Hi Peggy, thank you for reviewing the service received.
5/5
TrustpilotThank you to Clare Branker
Thank you to Charters and particularly Clare Branker for exceptional customer service during my tenancy. Charters and their employees are always professional and prompt at responding to emails or by phone. A highly trustworthy company that I would highly recommend to anyone who are looking to rent a property.
Hi Hannah, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotGary and Ashley were very efficient in…
Gary and Ashley were very efficient in finding us new tenants. Communication by phone and email was excellent and they gave us advice when we needed it. Excellent service all round.
Lindsay, thank you for the 5-star review!
5/5
TrustpilotCouldn't have asked for more!
Kayleigh help us with all our questions and with all the process and was always making us aware of every single update! That made such a big difference for us and made us feel that things were being taken care. Would definitely work again with!
Thank you for this review, Kayleigh will be delighted.
5/5
TrustpilotExcellent Service Ensures Success
From the initial valuation to completion of sale the service was very professional,helpful, and supportive.There were issues which mean't we needed to progress quite quickly and Charters were very good at leeding and chiveing all the parties to achieve the deadlines.
Thanks Brian, it is great to receive this review.
5/5
TrustpilotCharters have sold our flat in the past…
Charters have sold our flat in the past and they have been amazing, from start to finish. They are now helping us again for the search for our next property - the whole team is so professional!Especial thanks to Jane from Alton Charters for your help!
Thank you for the review! Have a great day.
4/5
TrustpilotProfessional and helpful
The team is very professional. Ella Burnet is the agent whom I mainly got in touch with. She is very friendly and helpful - reply promptly and professionally and always ready to update me when there are properties coming available. I definitely enjoy my search of new home with Ella.
Hello Dan, this is wonderful to hear. Thank you for reviewing the service received.
5/5
TrustpilotReview
After going through a really stressful time, I contacted charters estate agents in park gate and made communications with Lily Mott who has been a massive help in the process of finding me and my son the right home. I can’t thank her enough, any problem I’ve had has never been too much, she is always quick to reply and efficient and most importantly so friendly. Harrison has also been a great help in the process. Charters have been great in assisting with barriers that come with renting in todays market, thank you!
Jaz, Lily will be delighted to hear this, thank you for the review.
5/5
TrustpilotCharters Alresford
We used Charters for a rental property in Alresford. Fred was super helpful and made the whole process simple and quick!
Thanks Jonah!
5/5
TrustpilotCharters staff have been very…
Charters staff have been very supportive and professional at all times. Providing frequent updates even if no further updates have happened. Having a personal contact Daniel Newman and support from his team has been fantastic. Daniel has always been informative supportive friendly and a positive attitude even when things have been really stressful. We could not have got this far in the end without his support. Please praise and reward him for all his hard professional work. I would recommend charters to anyone looking to buy or sell 100%
Thank you Alison - this will mean a lot to Daniel.
5/5
TrustpilotCharters Alresford Team
We have received unparalleled support and help to sell our house. Charlie, Fred, Ryan and Juliet surpassed themselves with a professional yet caring approach. Selling a house is undoubtedly one of the most stressful events to undertake, when viewings were not successful the team managed to still make me feel positive. I cannot praise the Charters team enough. When the house sold they still maintained contact supporting at every point. Highly recommend
Thank you, Jo! Congratualtions!
5/5
TrustpilotFirst house!
We just started the process to rent our first house and Rosie was the agent who guided us to the place that we wanted to see, but also, she was the one suggesting the house that we ended up renting. We appreciate her work and nice attitude during the whole process.
Thank you Luis, for the amazing review! Rosie will be so pleased with the feedback.
5/5
TrustpilotVery professional agency and they do…
Very professional agency and they do really care about their customers. Amelia was very helpful and had excellent communication. Very pleased with their service.
Thank you!
5/5
TrustpilotI had an amazing experience with…
I had an amazing experience with Charters office. I worked with Sophie and she was very cooperative and responded on the same day.I appreciate working with them
Thanks Nouf!
5/5
TrustpilotRenting a property with help from Sam
This has been our first time renting and we had sam helping us, he has been absolutely amazing with answering the many questions we’ve had and offering a smooth and fast service. Thank you Sam!!
Holly, thank you for the 5-star review!
5/5
TrustpilotCharters has been helpful and kind in…
Charters has been helpful and kind in helping me find a place to live. In particular Harrison Beadle was excellent in my flat viewing. Kind, informative and welcoming. I really felt like the property was right for me afterwards. Thank you again!
Thanks for the review Ben!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
