Trusted Agent profile · Alton
★★★★★
2,213 reviews across 2 platforms
70 High Street, Alton, GU34 1ET
Charters's office in Alton, at 70 High Street, is rated 4.9 out of 5 across 2,213 reviews on two platforms, including 189 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
Every review we hold for the Alton office, from every platform, shown as written. First names only.
5/5
TrustpilotSarah Bainbridge went the extra mile…
Sarah Bainbridge went the extra mile to help me secure a property to rent, she was patient and very kind to me as i struggle using a computer and as I'm renting while i find a property to buy and it is all very new to me i can't thank her enough. Briar Gosnell.
Thank you for taking your time to review the service received.
5/5
TrustpilotFriendly and polite staff
Friendly and polite staff. We are currently viewing properties in the hope to buy our first home. From the moment we reached out to Charters, the service has been wam and welcoming with special mention to Storme, Oliver, Jo and Natalie who have been very accommodating. Thank you Charters.
Hi, your review is greatly appreciated. The team will be so pleased with this.
5/5
TrustpilotProfessional, friendly and hard working
Selling our home with Charters proved to be relatively easy. Nathan was polite, professional, friendly and a very good communicator. Once we accepted the offer, the sales progression team took over, talking us through the steps to completion; Stephen Henry was also polite, professional and a very good communicator.
Thank you Claire, for taking your time to review the service received.
5/5
TrustpilotExemplary Service!
Having not sold a property for over twenty-four years, we were very apprehensive when we decided to finally place our much-loved family home on the market and trust Charters Estate Agents with its sale. The service we have received has been exemplary! From ensuring that only the very best photography is used, the house particulars are carefully written and that no marketing has taken place until we have been 100% entirely delighted with all of the material. Danielle and Amy have been on hand throughout the process and we cannot recommend them enough.
Thank you for your detailed review!
5/5
TrustpilotHelpful
Charlie at Charters helped me with a issues with a gas hob. She was professional, helpful and very understanding with my situation. She ensure the whole process went smoothly. Thank you Charlie
Thank you Matt, this is great to hear.
5/5
TrustpilotGreat service from Charters especially…
Great service from Charters especially Ashley, he is very professional and extremely helpful. As a buyer he kept in contact with new properties that were coming onto the market and sent information along to us . I feel he is a real asset to the company
This is good to hear, Jan, thank you!
5/5
TrustpilotGreat communication
Cameron found us a lovely home by letting us know as soon as it became available which meant we were the first people to see it and were able to make an offer which was accepted. Thank you Cameron 😀
Thank you for taking the time to leave a review!
5/5
TrustpilotIt took 8 days from appraisal to marketing!!
On the 9th Charters were instructed to place our property on ‘Rightmove’ we had other agents but we considered Charters was a realistic ‘For Sale Price’ and their commission was fair. We were frequently contacted by Charters to confirm the details.The photographs were taken, EPC., floor plans and description, by the 17th following our acceptance of the particulars the property was listed.‘For Sale’ road sign installed.Our first viewing is the 26th, fingers crossed for a quick sale.
Thank you Brian and all the very best with your house sale.
5/5
TrustpilotA great experience with Charters
A great experience with Charters, they have been proactive, helpful and an overall positive experience. A big thank you to Dan for going the extra mile, we highly recommend their service!
Katie, thank you for your review. Dan will be pleased!
5/5
TrustpilotThe Lettings Team are legends!
This is way overdue - I had my flat rented through Charters, and not only was it a really difficult time for me but finding the right tenant was challenging. Gary (who I met a couple of times at first who leads the tennency team - Who I have nicknamed The Lettings Legends) was a complete star. NOT ONLY was he helpful, patient and compassionate but he was so much fun to talk to, he made a difficult time so much more enjoyable and many laughs were had. Ashley, a complete hero - he worked tirelessly to find me someone. He never pushed, and he had my best interests at heart the whole time and was communicative throughout. Sarah as well was brilliant popping out late despite being stood up a few times. They all worked actively and diligently to find me someone. Did it take longer than we all would have liked? Yes. Was it a painful one with dropouts and dissapointments? Yes. Did they work tirelessly throughout? Yes. Did I eventually find a wonderful tenant well worth the wait? YES! I am so grateful to the team. It was a pleasure even when it got difficult and it was a perfect result. Thank you guys - you are the best!💖
Great to hear Chantal, thank you so much for taking the time to review the service.
5/5
TrustpilotCharters - The First Class Estate Agency
If you are looking for an exceptional and first class estate agent that works with you every step of the way, then look no further than Charters. They went out of their way to make our house sale as stress-free as possible and because this was a probate sale, they would even visit the property and pick up post when we weren't able to. Special thanks have to go to Sarah Harris and Darcy Seal who kept us well-informed, updated and grounded with their optimistic and friendly personalities.Charters offers a truly professional customer service and I would have no hesitation in recommending them.
Angela, this is a wonderful review and Sarah and Darcy will be very proud to read it.
5/5
TrustpilotSophie was amazing
Sophie was amazing, she had good knowledge of the flats we were shown and even remembered us when we came to view a different flat! Has such a kind and bubbly personality and would definitely recommend!
Thank you Sophie!
5/5
TrustpilotGreat service…
We have been renting the same property for over a decade and as I am sure you can imagine we were a bit sceptical when we found out that the letting agency we were with had been purchased by Charters But all we can say is what an improvment in service. Everyone is friendly and helpful.Most recently, a minor repair was needed which we reported via the web site and that same day Emily Cuell (Property Manager) phoned to get more information and keep us updated regarding the repair. It was all sorted out in just a few days.We are more than happy with the service provided
Thank you Dean, we will pass this on to Emily.
5/5
TrustpilotGeorgina was great at helping me get…
Georgina was great at helping me get everything sorted for my new house - I'm so grateful and so impressed by her and their processes!
Thank you for the wonderful review, Hannah. Kirstie will be so pleased with your feedback!
5/5
TrustpilotKirstie - Farnham, Updates
Big ups to Kirstie at Charter's Farnham. She was helpful and encouraging, despite our feelings that we might not be successful. Even on her day off she reached out to us to help us to get the place, and she stayed in touch via email and phone. UPDATE!Living in the property almost 2 months now, hot water took a holiday and tomorrow makes a week. No proper updates, responsible people cannot be located, being told I would be called back. Disappointing experience.
Shadae, thank you for the review!
5/5
GoogleWe organised an valuation with the Alton branch. Sarah came out on the Friday and told me a figure for the house . By the Tuesday we had a viewing and by the Thursday the house was sold. Sarah and the team were brilliant. If I want to sell again Sarah and Charters will be the first Agent I would call.
Andrew, thank you for taking the time to review the service you received. Sarah will be delighted. It is much appreciated.
5/5
TrustpilotClarie Masterman is brilliant &helpful
Clarie Masterman is brilliant and highly recommend for everyone. As we are from overseas and worry a lot about renting a house . My friend in UK asking Clarie for help . She is very helpful and every question we asked, with detail we got an answer back which was useful.
Thank you so much Samantha! Claire will be so pleased with this feedback.
5/5
TrustpilotWould recommend
Ella from charters was a pleasure to deal with, amazing customer service and helped us in finding our perfect rental property, will definitely recommend using charters to family and friends, thanks Ella!
Thanks Luke, Ella will be delighted to hear this.
5/5
TrustpilotSecond to None!
From start to finish, Charters have been incredible. We were not expecting to move but the perfect house came up and we just had to go for it. They took on not only the purchase of the house of our dreams but the sale of our own house.Everyone we had contact with went above and beyond to support viewings of both properties. Their communication throughout the feedback process for the sale of our house was amazing and the sale progression team support us to complete without any issues.I would recommend Charters to anyone looking to move - you are in such safe and hard working hands. They took what could have been the most stressful experience and made it an enjoyable and exciting one throughout the process.
Thank you Emma!!!
5/5
TrustpilotChloe is amazing
Chloe is amazing, she took me on from another branch and she got my wants on day one and her recommendations were spot on. 2nd property she showed me is the one. Thanks so much Chloe
Becky, thanks for taking the time to review the service you have received.
5/5
TrustpilotWe have been viewing rentals for the…
We have been viewing rentals for the past couple of weeks, and Andy has been extremely prompt and on top of things, and reaches out when options come up. Thanks much!
Thank you!
5/5
TrustpilotFriendly, Encouraging
Friendly, encouraging, realistic. This is the second time we have used Charters. They got us a fantastic price for my Dad's house in 2022, so we wanted to use them again. The market was quite different this time, however, we felt they gave us wise advice, based on their years of experience, and encouraged us through the ups and downs. They were always on the end of the phone when we needed them.
Thank you for trusting us again Helen, all the best.
5/5
GoogleJack was great to deal with and helped us find our new home, initally arranging and rearranging a day of back to back viewings to fit our schedule! So far Charters have been keeping us up to date with the property sale and we would definitely recommend to anyone looking for an estate agent in the Alton area.
Thank you Charlotte, the review is much appreciated.
5/5
TrustpilotFred Foey at Charters Alresford has…
Fred Foey at Charters Alresford has been assisting with my house search, and I have found his approach very proactive and professional. He is also kind and empathic, and very easy to talk to. Fred is an asset to Charters.
Thank you Shirley, we will pass this on to Fred.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Charters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
