Charters Alton reviews

★★★★★ 5/5

Trustpilot

A very professional and friendly service

Throughout the process of finding a new home, Charters have been so helpful in our search. The whole team were knowledgeable, approachable and nothing appeared to be any trouble. They answer phone calls, keeping us informed of any suitable houses and answering any queries or questions with a professional but friendly approach.Tilly Orsmond deserves a special mention as she was helpful and friendly when we attended a viewing and always followed up by contacting us for feedback.Thank you Charters, we would definitely use your services in the future, as well as recommending you to other people.Ken & Lin

Ken · 25 October 2024

★★★★★ 5/5

Trustpilot

Great first house Rental with Charters.

Made themselves available whenever required, monitored our position regularly as we we waiting for our sale to complete. Shannon was always friendly and professional and no request was too much for her to follow up on and is a credit to Charters. Thanks to the team, and love the rental!

Mr · 17 November 2023

★★★★★ 5/5

Google

I’m a very anxious first time buyer and you hear horror stories of what estate agents are like so I was dreading the experience. Well, so far in the process Jack Moore has been nothing but helpful and polite. Never shows annoyance at my many questions and worries. He checks in on me and always makes me feel reassured. My faith in the industry is restored!

Diane · 16 June 2022

★★★★★ 5/5

Trustpilot

mazie was helpful

mazie was helpful, polite andflexible

Jamie · 6 October 2026

★★★★★ 5/5

Trustpilot

Chilworth sale - Many thanks to Simon & Stephen for a…

Many thanks to Simon & Stephen for a flawless sale process. Start to finish was longer than we all would have liked with the Christmas break in the middle, however the communication remained concise throughout. Would not hesitate to use Charters again, once again cheers guys.

Martin · 12 February 2024

★★★★★ 5/5

Trustpilot

Excellent service from Ash

Our experience with Charters was excellent. From the minute Ash picked up the phone, the service was professional, friendly and precise. Ash was swift in organisng a viewing, a second viewing and responding to our offer. Couldn't fault Charters for this agreement and Ash in particular for his work.

Vicki · 4 December 2023

★★★★★ 5/5

Trustpilot

Lettings Negotiating Dept

We dealt with Chloe Attridge in the lettings department. She has been professional and helpful in all our dealings with letting our new home. Every time we had an enquiry, she attended to it timeously and efficiently.

Nicky · 30 July 2024

★★★★★ 5/5

Trustpilot

Professional, classy, personalised service

I have been extremely pleased with Charters. I always find selling and buying property a stressful experience but Charters have worked hard as a team to minimise this for me. All the staff have been professional and responsive. Notably, Storme who did the valuation of my property and promised to ensure only appropriate viewings occurred to avoid unnecessary disruption to me, (the third viewer bought my property); Jonathan who managed the negotiations brilliantly and last but not least, Jo Goddard who took over my file once a buyer was secured. Her diplomacy, patience, efficiency, professional ‘can do’ approach and overall performance was superb. THANK YOU to all the team who have contributed to a successful conclusion to my sale. I would definitely use Charters again in the future.

ELIZABETH · 19 October 2024

★★★★★ 5/5

Google

Very good experience using Charters. We bought and sold through charters and had a buyer for our house within a matter of weeks. Always very open and transparent about the process. In particular, highly recommend Edward who has been extremely friendly and easy to work with throughout - on numerous occasions took time out to accompany us to visit our new property to plan building works, renovations etc so thank you, and the the team 👍🏻

Floyd · 16 June 2020

★★★★★ 5/5

Trustpilot

Amazing customer experience

Shannon has been an absolute star. She's always super helpful and friendly and nothing is too much trouble. She has been a delight with assisting me and helping me find a property.

Kerry · 16 October 2024

★★★★★ 5/5

Trustpilot

Just wanted to say a big thank you to…

Just wanted to say a big thank you to Sarah for all her help finding a rental property she knows her stuff! She was on the ball with offering the right type of house in our budget. Thank you for helping us.

Jonathan · 25 April 2024

★★★★★ 5/5

Trustpilot

Great 'middle wo/man' and reassured ...

This was an interesting estate property sale, which led to a longer sale. Charters were good to explain all, and gave us regular (but not annoyingly so) updates throughout. Jo Goddard was particularly helpful with regular calls and emails. She was also extremely kind.

Annika · 15 March 2024

★★★★★ 5/5

Trustpilot

A huge thanks to Emily Cuell from Rami Bentley Court

A huge thanks to Emily Cuell from Charters for all her help, she is professional, polite and always responds in good time. Keep up the good work Emily.

Rami · 13 December 2024

★★★★★ 5/5

Trustpilot

Very satisfied experience!

The experience my wife and I had with Charters Estate Agents was very good. Our lettings negotiator, Chloe Attridge was very professional and ensured that the deal was very prompt and fair in relation to our choice of property.

Sylvester · 16 June 2024

★★★★★ 5/5

Trustpilot

Excellent service from Sarah

Excellent service from Sarah and the team, from the initial appointment, booking viewings, through to keeping the chain safe and prompting solicitors to keep things moving all the way to completion. Thank you so much for all your support and for understanding how stressful moving house can be.

Jacquelyne · 14 December 2023

★★★★★ 5/5

Trustpilot

Great experience!

We have had nothing but a positive experience with Charters! From first view to signing documents it has all been simple and such a smooth process. Shannon has been fantastic throughout. Friendly, honest and just a joy to have dealt with. Thank you Shannon and the team at charters.

Katie · 20 November 2023

★★★★★ 5/5

Trustpilot

Personal, professional and excellent service!

We had such a smooth and painless process with Charters and specifically Sarah. She arranged several viewings for one day, drove us to each location and was very knowledgeable about each of them, before we submitted an offer within 3 hours. By the next day all documentation was submitted (with Sarah's help) and we are looking forward to our new property adventure.We will most definitely be reaching out to Sarah the next time we are looking for change of locations. She was fantastic!

William · 10 October 2024

★★★★★ 5/5

Google

Just wanted to say a big Thanks to Jack Moore for all his help with trying to find us a house so far. What a lovely and professional young man he is! He always thinks about us and letting us know if there is anything new coming on the market. We are sure that it won't be long before he finds us our dream home.

Aneta · 16 June 2022

★★★★★ 5/5

Trustpilot

Sarah Bainbridge was great…

Sarah Bainbridge was great… very good communication and kept in contact every week. Found my ideal rental property, got me into see it very quickly and pleased to say I am moving in in a couple of week.

Stuart · 29 June 2024

★★★★★ 5/5

Trustpilot

Nathan and his team at Charters have…

Nathan and his team at Charters have been most helpful during our efforts to find the right home always doing his utmost to find the ideal property for our needs. I cannot praise his professionalism and enthusiasm enough as well as his honesty and integrity in this difficult and challenging process.

Pauline · 26 September 2023

★★★★★ 5/5

Trustpilot

Our new home from Charters

We are extremely grateful to Charters for helping us find our new home.My husband and I are already imagining all the good things our new home will bring.We would particularly want to thank Carolyn who was so patient and concerned about our needs and eventually identified a home which was ideal to what we were looking for.

Naomi · 6 April 2023

★★★★★ 5/5

Trustpilot

Stephen Henry in Sales progression was first rate.

Thank you Stephen for sticking with the sales progression on our chain and sorting out the various solicitors who had ground to a halt. Charters are lucky to have you.James.

James · 4 November 2024

★★★★★ 5/5

Trustpilot

Excellent service from Charters facilitating prompt sale

Charters did an excellent job of finding a highly suitable buyer for our property within a very short timescale. The team were professional and accessible at all stages of the process with particular thanks to Cameron.

J · 30 July 2024

★★★★★ 5/5

Trustpilot

I am very happy how Charters manages…

I am very happy how Charters manages its work. Mrs Ella Burnet was so kind and professional when my wife and me entered to their office, listened to us, was in contact with us to arrange the viewing of a property, after the viewing and I do believe will help us through this journey.

Miguel · 1 July 2023