Trusted Agent profile · Alton
★★★★★
388 reviews across 3 platforms
72a High Street, Alton, GU34 1ET
Part of Bourne Estate, see every office.
Bourne Estate's office in Alton, at 72a High Street, is rated 4.6 out of 5 across 388 reviews on three platforms, including 218 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Bourne Estate won in 2026.
218
Reviews on Google
This office
63
Reviews on Facebook
Business-wide
107
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Bourne Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
The Trusted Agent 2026 results for Bourne Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Alton office, from every platform, shown as written. First names only.
5/5
GoogleWow, efficient and amazing customer service with the lettings team! I never felt that me asking so many questions was ever a problem! Thanks Guys
Thank you Neil, really appreciate the feedback. The lettings team really are superb and glad we could help. Regards Andrew and the team at Bourne.
5/5
GoogleWe’ve just exchanged on our new property which we purchased through Bourne. I cannot fault them. We’ve had so many hiccups with different things along the way and every time Gemma has done all she can to help. Nothing was too much to ask, she was positive, friendly and understanding the entire time. Everyone in the office has been professional but warm. If we decide to sell later down the line, we will absolutely be using Bourne.PositiveResponsiveness, Quality, Professionalism
Thank you Hannah, it really is appreciated. Gemma is a superstar and is always on hand to assist where possible to make sure buyers end up in their new homes. It really is a super property with those stunning views so although you've mentioned using us when selling in the future, I'm certain it won't be for a long time yet. Good luck for moving day from Andrew and the team at Bourne.
5/5
FacebookGemma was amazing from start to finish. We had a nightmare with the chain below us but Gemma went out of her way to ensure the exchange happened when it did. Professional, polite and above all else, cared! Thank you for everything you have done for us Gemma, we now have our dream home that we were in danger of losing!
5/5
GoogleMatt is exceptional. He has worked very hard to look after my property and to keep it in good condition. He is always cheerful, helpful, readily available and does far more than is strictly necessary to solve problems.
Thank you for your kind words about Matt. I know first hand that Matt takes great pride in all he does and strives to provide the best possible service so very pleasing to hear.
5/5
TrustpilotA big thank you to Alice and Chris for…
A big thank you to Alice and Chris for helping us find a home, we had so many questions and they had so much patience! Thank you for your amazing service !
5/5
GoogleGreat experience, Roanna was great at keeping updated and sorting out any issues
3/5
GoogleSo far Bourne Estate Agents have made numerous mistakes costing me time and money. Each time they have justified themselves rather than owning up to their mistakes. It's a real shame because some things they do well, like their inventory reports and finding tenants, but sadly it doesn't balance out the things that have gone wrong as a property owner.
Thank you for taking the time to review us. Could you please contact me directly on ahosemann@bourneestateagents.com or 01420 541454 to discuss the above, I am keen to resolve any issues you've experienced with Bourne. Regards Ayisha - Lettings Manager Alton
5/5
GoogleBourne have sold two houses for our family this year. Great service from Andrew, Gemma, Louise and team from start to finish. Professional, proactive and expert at what they do. Highly recommended!
Thank you James and Emma, it has been a pleasure to have assisted in the sales of the two properties. Good luck in your new home! Regards Andrew
5/5
FacebookI recently started taking on work from Bourne estate agents and was very fortunate to deal with AImee Blackmun ,from the off Aimee was prompt ,professional and informative which made my life as a contractor very easy . I wouldn’t hesitate to recommend or work with Aimee and Bourne estate agents in the future. Paul watts Image decorating
5/5
GoogleHighly recommend: Gemma, Andrew and the team are genuine, honest, and helpful beyond expectations - best estate agents in the area!
Thank you Zoe, really appreciate the review. All the best in your new home and hope you have many happy years there. Regards Andrew and the team at Bourne.
5/5
GoogleAyisha, Claire, Annabelle & the whole team at Bourne have excelled at finding us a tenant & managing the rental of our Townhouse in Bordon. In one week of viewings we got 4 acceptable offers. They handled a couple of repairs very quickly & efficiently. We get a great end of year financial summary.
Thank you for your review. It is appreciated. Regards Andrew and the team at Bourne.
1/5
TrustpilotLiars and Thieves
Liars and Thieves, Protecting the Landlords, Not Tenants
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and take your concerns very seriously. As you have raised a formal complaint, this is being reviewed in line with our procedures, and you will receive a final response from Bourne in due course.
5/5
FacebookBourne were excellent throughout the sales process of our home in Horsell. Ross was incredibly quick getting the property on the market in less than a week and we had a completely seemless process managed by Ross and George. Would highly recommend to anyone selling a property in the area.
5/5
GoogleRoanna and the team at Bourne were extremely helpful in helping me locate a my flat. Roanna in particularity was warm, friendly, knowledgeable. I would recommend Bourne to friends and family .
Thank you for your review, I will pass your kind words onto Roanna and we are only too pleased to hear you have enjoyed a great service from Bourne.
1/5
TrustpilotUnethical and highly questionable
Unethical and I highly question the integrity of their conduct. A bunch of children who don't ever seem to know what they're doing. They draw close to the line with how they do business and seem rather willing to tell quite significant lies and manipulate people. Filthy business to be frank and forthcoming. Not worth the deep level of toxicity.
5/5
TrustpilotBourne are Brilliant
Bourne are Brilliant, we deal with the lettings side for our large property portfolio and have been doing so now for many years.Specifically this month again a successful let undertaken by Jenna Wills and Steph Swainston . Thankyou and thankyou Steph for that extra help on this one taking items off of myself whilst in hospital with a family member, very much appreciated.
5/5
GoogleAnyone looking to sell, use Gemma and Ayisha for the support of what is supposed to be a stressful time. Thank you girls
Thank you Clare for your lovely review, all the best with the move
5/5
FacebookRoss has been exceptional. In top of everything. Great service
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5/5
GoogleBournes have demonstrated their expertise, professionalism throughout. Gemma has been helpful, proactive and personable in making sure the process kept on track.PositiveResponsiveness, Professionalism
Thank you Clive, really appreciate you taking the time to review us and especially Gemma who is a superstar. Regards Andrew and the team at Bourne.
5/5
GoogleBryn was very helpful, and nothing was too much trouble. We would thoroughly recommend him to anyone looking for an estate agent in the Alton area. Best wishes Ann & Wayne
Thank you for your kind comments, we are glad you found the services of both Bryn and Haley very helpful and are grateful for your recommendation. Hope you have many happy years in your new property.
2/5
GoogleNot the greatest experience on either side of the coin lettings department only interested in there cut at the end of the month, inspections left a lot to be desired!! Incompetence with changes made to property and not picked up!! Buying and selling not as bad but needed nudging every week to make progress!!!
Thank you Peter for taking the time to review our services. We are sorry that your original sale fell through, unfortunately in these uncertain times there was difficulty in the buyer obtaining a mortgage, the good news though is when the property was remarketed, we achieved the same price when many properties are experiencing less and managed to keep your purchase through us on the same path. Hopefully, you will agree that turning the new sale round in six weeks would have made up for the original sale falling through. With regards to the rental process, I will happily refer your comments to the property management department for them to address or alternatively, please do call me on 01420 541454. Regards Andrew and the team at Bourne.
5/5
GoogleGot a new job in Alton and I struggled to get accommodation since I was new in the UK and had no credit record. Emailed Bourne Estate Agents among other agents and they were the only ones that responded. This is less than a month later I have happily moved into my own space.
Thank you for your review, it is appreciated. Regards Andrew and the team at Bourne.
5/5
GoogleExcellent service from Matt and the team at Bourne. Matt has been very helpful and provided a great service from start to finish. I wouldn't hesitate to recommend them.
Thank you for taking the time to review us, we are very pleased to hear you have had a great service from us and that you would be happy to recommend. Good luck in your new home!
5/5
GoogleI have been well looked after as a buyer. They have been very helpful and treated us with respect. They have proved very useful in the negotiations with our seller and made the process as stress free as they could. I would recommend the Alton branch to anyone looking to relocate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bourne Estate, Alton won Trusted Agent; Bourne Estate, Farnham won Gold; Bourne Estate, Woking won Trusted Agent; Bourne Estate, Guildford won Trusted Agent.
Tell us what you need and we'll put you in touch. Bourne Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alton.
