Trusted Agent profile · Aldershot
★★★★★
1,913 reviews across 2 platforms
122 Victoria Road, Aldershot, GU11 1JX
Mackenzie Smith's office in Aldershot, at 122 Victoria Road, is rated 4.9 out of 5 across 1,913 reviews on two platforms, including 25 Google reviews rated 4.7.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
TrustpilotSteve was great
Good communication, very helpful, no complaints at all!
Thank you for the kind words Steph, and for taking the time to leave a review - it's much appreciated.Stephen DownAssistant Branch Manager - Farnborough
4/5
TrustpilotSALE
Good, polite and no issues, all done with minimum of fuss - well done
Dear Mr Russel,Thank you for taking the time to offer us such fantastic feedback. I'm so glad I was able to secure a buyer for your property and even better to secure the sale for you on your new home. It has been a privilege to act for you both.Best of luck in your new home,Justin SmithSenior Client Manager
5/5
TrustpilotExcellent service
Excellent service, good communications and advice
Dear Dilwyn, Thank you for your review. It has been a pleasure to act for you and I wish you all the very best. Best Wishes, Simon DredgeHook Branch Manager
4/5
TrustpilotGood communication
Good communication, kept up to date with comments and progress of sale.
I am so glad that we got you moved.Wishing you all the best with the joys of starting a new life in Scotland.Best Regards,Justin SmithSenior Client Manager - Fleet
5/5
TrustpilotWe had great experience with Mackenzie…
We had great experience with Mackenzie Smith, everyone was professional and helpful.
Thank you so much for your kind words, I really appreciate it.See you next week to collect the keys!Stephen DownSenior Client Manager - Farnborough
4/5
Trustpilot3 weeks delay.
Not entirely sure what I paid Jack of 'Move with us for'. Having got nowhere for 3 weeks due to a lack of communication between bank and solicitors, despite my attempts to resolve the problem, I decided to go with another solicitor.
5/5
TrustpilotExceptional Customer Service Excellence
We received excellent customer service from Andrew. He was thorough in explaining the processes, the next steps and also the handling of our questions and issues.It was an absolute pleasure and we look forward to future dealings with the team.Good going!
5/5
TrustpilotHappy!
Very happy from start to finish with both the sale and the purchase.
Thank you for your positive feedback, we look forward to passing you the keys to your new home upon completion.Simon Dredge Branch Manager
5/5
TrustpilotVery helpful
Very helpful, and reliable. Quick to answer any questions and resolve any issues
Thanks Barbara, it was a pleasure getting to know you throughout the transaction.It's great to get a review like this, as we have high customer service levels we like to aspire too. Best regards,John MundayBranch Manager
5/5
TrustpilotGenerally very helpful pushing the…
Generally very helpful pushing the purchase forward despite a few obstacles.
Angela, thank you for taking time and posting a review. I am so happy to hear that you are settling in well to your new home. Wishing you all the very best for the future. Kind regards,Andy MoranSenior Client Manager - Fleet
5/5
TrustpilotEveryone
Everyone, especially both Gavins, at the Yateley branch were really helpful.
Thank you for the review! I wish you all the best with the work you are doing and I hope you eventually enjoy the fruits of your labour.Pop in anytime.Kind RegardsGavin FrySenior Client Manager, Yateley
4/5
TrustpilotHelped us buy our property
Helped us buy our property - all went very well.
Thank you for taking the time to leave us a review, it's very much appreciated and I wish you all the best in your new home.Stephen DownSenior Client Manager - Farnborough
5/5
TrustpilotGood Service
Good ServiceI was only a buyer so i can't comment on behalf of people selling with Mackenzie Smith. That said all the staff i have dealt with at the Ash branch were very pleasant and not pushy. Communication was also very quick and efficient.
5/5
TrustpilotNicely kept on top of things
Kept us informed and pushed things through without being annoying !
Dear Gary & Lisa,It was a great pleasure dealing with you both. It did sail through which was great, especially with you having two properties to sell. I hope you enjoy the seclusion of your new home in Firacre. I’m sure we will bump into each other at some time at the Swan. Kind regards,Jason BowdenAssistant Branch Manager - Ash Vale
5/5
TrustpilotStephen Down and his colleagues gave …
Stephen Down and his colleagues gave great service from beginning to end!
Thank you for your review, we strive to give a first class service and I’m so pleased you felt we did. Thank you for the business, it was a pleasure working for you and the family. Merry Christmas and a happy New Year. Stephen Down Senior Client Manager - Farnborough
5/5
TrustpilotLightning fast service
Lightning fast service, with a large amount of Professionalism
Many thanks for your review Peter. We are very pleased to have reached the exchange within 5 weeks of agreeing the sale, particularly given the fact you are on the other side of the globe!All the best, Nick KirbySenior Client ManagerAsh Vale/Aldershot
5/5
TrustpilotExcellent service by Mackenzie Smith
Pedro at Mackenzie Smith was extremely helpful and very professional. He explained everything very clearly, managed the viewings and sold the property very quickly.
5/5
TrustpilotFantastic
Brilliant service from cradle to grave and very communicative throughout thank you
Hi Russell,Absolute pleasure working with you and thank you for the review and your kind words to Steve in Farnborough. I hope you and the family are happy in your new home, Best Regards,Gavin FrySenior Client Manager
5/5
TrustpilotI would recommend Mackenzie Smith
I would recommend Mackenzie Smith, nothing was to much , very helpful
It was an absolute pleasure dealing with you both, I wish you all the happiness in your new home.Thank you for taking the time to review our service, it really is appreciated.Kind regards,Pedro BarrosSenior Client Manager
5/5
TrustpilotBoth Simon and Kris at the Hook branch …
Both Simon and Kris at the Hook branch have been brilliant throughout.
Dear Mrs Walker, thank you for your positive review. We were delighted to act for you. We wish you and Mr Walker all the best.Kind Regards,Simon Dredge Branch Manager
5/5
TrustpilotExcellent and very professional…
Excellent and very professional service! Very recommended!Natalia James
Dear Mrs James,Thank you for your kind review. I’m delighted to have not only acted on your behalf, but to have achieved a sale at a greater asking price than your original agent.I wish you all the very best.Simon DredgeBranch Manager
5/5
TrustpilotEfficient and effective
Efficient and effective. Staff reactive to requests.Overall a good experience.
Dear Keith,Thank you for your kind words, it was a pleasure to act for you and I wish you all the best for the future. Kind regards,Stephen DownSenior Client Manager - Farnborough
5/5
TrustpilotGreat ..
Staff are very helpful and frankly . it's great to meet them.
Thank you for your feedback Bishal, good luck in your new home.Best regards,Darren PennySenior Client Manager
5/5
Trustpilot67 Oakway Aldershot
Very good trustworthy estate agents and kept us informed of all developments
Dear Mr & Mrs Watkin,It was a pleasure dealing with you both and your son. I wish you all the best in your new home in the North.Kind regards,Jason Bowden Assistant Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mackenzie Smith's Aldershot office has 1,913 reviews across two platforms: 25 on Google, 1,888 on Trustpilot.
Mackenzie Smith Aldershot is rated 4.9 out of 5 across all 1,913 reviews, and 4.7 out of 5 on Google from 25 reviews.
Mackenzie Smith Aldershot, 122 Victoria Road, Aldershot, GU11 1JX.
