Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent estate agent
Having just completed on my sale with Mackenzie Smith Ash Vale they really were fantastic from start to finish. The marketing was spot on, had offers within a few days of listing and sale progression was excellent. All the team at Ash Vale were great. Adam went above and beyond to ensure the sale went smoothly, followed up with all parts of the chain to see it through and was very supportive throughout.
Jess · 14 September 2026
Agent replied · 25 September 2026
Hi Jessica,
We really appreciate you taking the time to leave a review of your recent selling experience with Mackenzie Smith.
It is one of the most rewarding parts of the role to receive feedback like this from our clients and also very satisfying when clients understand all of the effort we make in progressing a chain and keeping the transaction together, like you have. Agreeing the sale is genuinely just half the story!
Thanks again and we wish you all the best in your new home.
Regards,
Nick Kirby
Ash Vale Branch Manager
★★★★★ 5/5
TrustpilotTop class service from Andy Travers and…
Top class service from Andy Travers and the whole Lettings Team who let my apartment on the very day it went on the market! From start to finish they were efficient, charming and executed the paperwork smoothly and expertly . If you are a landlord or a tenant you can rely on Andy and his team of fabulous people. I would highly recommend this agent over all the others in the marketplace. They are polite, very good at their respective roles and keep you informed at all times . They achieved an excellent rental value and Andy really knows the marketplace so offers knowledgable professional advice
Alison · 18 July 2026
Agent replied · 25 September 2026
Hello Alison,
Firstly, thank you for your kind words. They are truly appreciated.
As a new client of Mackenzie Smith, I am delighted to hear that you have experienced the level of service we strive to provide to all of our clients.
It has been an absolute pleasure working with you so far, and we would like to thank you for choosing Mackenzie Smith as your managing agent. We look forward to continuing this journey with you and supporting you in the years ahead.
Thank you once again.
Kind regards,
Andrew Travers
Senior Lettings Manager
★★★★★ 5/5
TrustpilotI use Mackensie Smith
I use Mackensie Smith, Fleet, for all my rental properties. They are excellent to deal with and they have given me very good advice over the years. They are extremely nice people to deal with and I wouldn’t use any other company for my rental properties. Everything is always completed on time and with professional panache. Save yourself a headache and don’t use anybody else. The manager of Lettings is Andrew Travers is very attentive and helpful.
Andrew · 20 July 2026
Agent replied · 29 October 2023
Hello Andrew,
It has been fantastic to see your property portfolio grow, and we are delighted to have been part of that journey with you.
With the quality of the properties you continue to acquire and the excellent tenants we've secured on your behalf, it has been an exciting process from start to finish. It's especially rewarding to know how happy you are with the way Mackenzie Smith manages both you and your investments.
I know you are already looking ahead to your next investment property and, when the time comes, the team and I will be ready to help you secure the very best tenants once again.
Thank you for being such a pleasure to work with and for the trust and confidence you have placed in us as your letting agent. We truly value our relationship with you and look forward to supporting you as your portfolio continues to grow.
Kind regards,
Andrew Travers
Senior Lettings Manager
★★★★★ 5/5
TrustpilotFrom the initial meeting with Ben it…
From the initial meeting with Ben it was clear that a honest, direct approach was going to speed everything along. Toni is as well unfailingly professional and keen to help and encourage things along with a sunny approach. We had a difficult sale but was made bearable by the unstinting dedication shown by this most professional team. Cannot recommend highly enough and stand head and shoulders above the competition
Marcus · 13 May 2026
Agent replied · 8 June 2026
Thank you for your review, your kind feedback means a lot to Toni and I.
We're very grateful that you trusted us with the sale and appreciate how conscientiously you took our advice throughout the process, especially when it became more complex than expected.
I’m really pleased we were able to get it over the line for you both and wish you all the best for the future.
Best regards,
Ben Dickinson
Hartley Wintney Branch Manager
★★★★★ 5/5
TrustpilotFantastic Estate Agency!
Fantastic Estate Agency and wouldn’t hesitate to recommend them. From the minute Dan valued our house his enthusiasm was amazing! He and the rest of the Team gave fantastic customer service, always happy to help us and always called back if we left a message. Nearing exchange there was a slight delay but Nick was on the case & within two weeks we were back on track, exchanged contracts and complete this week! They made the whole process of moving after 38 years a delight! They really are amazing Team and we are sincerely grateful for all their hard work! Thankyou
Sue · 2 February 2026
Agent replied · 24 February 2026
Thank you Sue, we really appreciate your kind words. It's fantastic to know that we exceeded your expectations. We very much work as a team in the Yateley office and as such, I'm proud of how Nick is stepping up to resolve any issues while Dan is on leave.
All the best with the new home and thank you for choosing us to assist with your sale.
Kind regards,
Brian Lane
Yateley Branch Manager
★★★★★ 5/5
TrustpilotFirst time landlords - lettings made easy
We’ve been super impressed with Mackenzie Smith from our first initial meeting with Andrew the way his team have communicated transparently and effectively with us as a potential landlords. There was nothing hidden from the start. Everything was laid out professionally and clean and really straightforward for new landlords. Communication was constant and there was all always someone talk to and we were made to feel really confident and safe in our decision of choosing McKenzie Smith for our letting would like to thank Andrew and his team for all their help and hard work on getting our property to market and let’s so quickly.
Andrew · 22 September 2026
★★★★★ 5/5
TrustpilotA brilliant service from the Fleet area Mackenzie Smith team
The service I have received from the Fleet area Mackenzie Smith team as an agent for my tenancy has been just superb. Any queries or issues I have had over the last 3 years (this being my first rental) have been very quickly and courteously resolved, with flat inspections being handled in the same considerate manner. Thanks to Andrew and Amy for their flawless assistance! 🤗
Lee · 19 May 2026
Agent replied · 8 June 2026
Hello Lee,
Thank you very much for your kind words.
It’s hard to believe you were in the property for three years, time really does fly by.
It was an absolute pleasure assisting you with your move, especially as you were relocating from outside the area. We understand how challenging it can be to get a feel for a new location and find the right amenities for everyday life, so we truly appreciate the trust you placed in us during such an important transition.
Our Property Management team takes great pride in delivering a high level of service, ensuring matters are handled efficiently and professionally. We’re very fortunate to have such a dedicated team within the Mackenzie Smith Lettings department and I’m delighted to hear that your experience reflected this.
We wish you all the very best for this exciting new chapter.
Kind regards,
Andrew Travers
Senior Lettings Manager
★★★★★ 5/5
TrustpilotGreat Service
From the initial valuation to the completion of our late mother’s property, this was made very easy at a very distressing time. The McKenzie Team took care of all the viewings following up with updates from potential buyers. Once we were under offer the team kept us updated regularly and also kept our buyer updated as well. Towards the end of the sale Justin from the team liaised with both sets of solicitors to ensure exchange and completion went smoothly. The McKenzie Team also very kindly read the meters on the completion day. We would not hesitate to recommend Mckenzie Smith.
Angie · 17 December 2025
Agent replied · 26 December 2025
Thank you for the very kind and positive words regarding the sale of your mother's property. I'm so glad that we could complete the sale for you all.
I wish your family all the best for 2026.
Kind regards,
Justin Smith
Assistant Branch Manager - Farnborough
★★★★★ 5/5
TrustpilotWe had a fantastic experience with the…
We had a fantastic experience with the agency team while buying our home. A huge thank you to Jason Bowden, Adam, and Nick Kirby for all their amazing help throughout the process. From the very first viewing to the final steps, the team was professional, supportive, and made everything run smoothly. We highly recommend their services!
Karthik · 16 June 2026
Agent replied · 25 September 2026
Hello Karthik,
The team and I are so pleased to have assisted you with your first property purchase and are really grateful that you've taken the time to leave such a positive review of your experience with us.
We hope you have settled in well and that we'll see you around the village, too.
All the best,
Nick Kirby
Ash Vale Branch Manager
★★★★★ 5/5
TrustpilotFirst class service!!
I needed to find a flat to rent at relatively short notice and Andrew Travers was brilliant from the very first interaction. I looked at the Flat on Saturday and within a few days it had been confirmed. The responsiveness and speed of replies to emails has been excellent both before and after my moving in. I would highly recommend Andrew and McKenzie Smith.
MP · 23 March 2026
Agent replied · 8 June 2026
Hello Mark,
Wow what a turn around that was! I was over the moon we had this arranged within just a few days.
With your need for accommodation being more immediate, it made this let all the more rewarding. I am so glad we got the apartment ready and all paperwork seamlessly finished so that you could move in promptly.
I'm sure you'll be very happy in your new home.
Kind regards,
Andrew Travers
Senior Lettings Manager
★★★★★ 5/5
TrustpilotAndrew Travers and the letting team at…
Andrew Travers and the letting team at Mackenzie Smith have been very supportive though out the letting process of my house. Andrew has been patient with me when the goal posts moved and to ensure that I was comfortable with the tenants he provided. He has always been willing to answer any queries and provide relevant information in these changing times.
Sonya · 2 April 2026
Agent replied · 29 October 2023
Hello Sonya,
It’s been superb to work with you again. I'm really glad you reached out to me in your search for new tenants.
We’ve known together for many years now and the way that you ask consistent, thoughtful questions genuinely delights me. I admire how invested you are in your property portfolio, as well as how much you care about it.
Thank you for your continuous trust regarding your property needs. It’s always a pleasure working with you.
Kind regards,
Andrew Travers
Senior Lettings Manager
★★★★★ 5/5
TrustpilotSteve and the team (based in Frn)…
Steve and the team (based in Frn) provided excellent service and support from the moment we entered the branch through to completion. I would not hesitate to use again or recommend to family and friends.
Steve · 17 September 2026
Agent replied · 25 September 2026
Hello Steve,
Thank you to you and your brother for choosing us to sell your family home, as well as for your kind review.
I am so pleased that as a team, we were able to assist and make the property journey as smooth as possible for you.
We wish you both all the best going forward.
Kind regards,
Steve Panther
Farnborough Branch Manager
★★★★★ 5/5
TrustpilotGreat service at Mackenzie Smith Fleet …
The staff at Mackenzie Smith Fleet were extremely helpful , from start to completion. We had a few ups and downs with brokens chains but they were always there to help. Through out the sale we were always updated. A big thank you to Sallie and Paul H.
Wendy · 15 June 2026
Agent replied · 25 September 2026
Dear Wendy,
Thank you for your kind words. It was a pleasure to work with you, all through the ups and the downs!
The team and I wish you all the very best for your next chapter.
Kind regards,
Sallie Scott
Sales Progressor
★★★★★ 5/5
TrustpilotBrian and Dan were always professional…
Brian and Dan were always professional and always kept me informed. They tried to make sure the potential buyers were serious in purchasing and not time wasters. They sold my bungalow quite quickly and were always at the property before the client got here. They gave a very personal service I would use them again and definitely recommend them
Mrs · 13 March 2026
Agent replied · 8 June 2026
Thanks Susan, I appreciate your kind words. I'm so pleased that we have enabled you to move closer to your family. I hope you enjoy watching your grandson’s football matches!
Kind regards,
Brian Lane
Yateley Branch Manager
★★★★★ 5/5
TrustpilotImpressive service
We were very impressed with Mackenzie Smith! They sold our house in a very short space of time and kept in touch with us throughout the whole process. Special thanks to Brian, Clayton and Sallie who steered us through to a successful conclusion. We would have no hesitation in recommending Mackenzie Smith to anyone looking to buy or sell their property!
Karen · 18 September 2026
★★★★★ 5/5
TrustpilotAs a new landlord
As a new landlord with a personal attachment to the property, I initially found the idea of renting it out quite daunting. However, the team at Mackenzie Smith especially Andrew Travers have been excellent. They were 100% professional throughout, while also adding a personal touch that made the whole process smooth and stress-free.
Andrew · 1 April 2026
Agent replied · 8 June 2026
Hello Andrew,
What a journey it’s been! When we first met last summer, I immediately understood how important the house was to you and the reasons behind your decision to let the property.
Thank you for placing your trust in me to find the right tenants. It has truly been a pleasure working with you and I appreciate everything you’ve done to help make this let possible.
Kind regards,
Andrew Travers
Senior Lettings Manager
★★★★★ 5/5
TrustpilotA big thank you to the team
A big thank you to Nick, Adam and the rest of the Ash Vale team. From our first meeting to discuss the sale of our property until the completion day both my wife and I were extremely happy with the service and professionalism at Mackenzie Smith. Communication is the key component and whether good or bad news the team were top notch in keeping us up to date with progress. A big thank you for making a stressful situation much easier.
JM · 22 April 2026
★★★★★ 5/5
TrustpilotFirst class service from a first class lettings agent
Once again very happy with the service from Mackenzie Smith lettings team in Fleet, in particular from Andy Travers, who I have worked with for the past 15+ years with our rented property in Hook, Hampshire. Andy offered a first-class service, in both securing a high-quality new tenant and assisting with the various requirements that come with the changeover of a long-standing tenant. Nothing was too much trouble for Andy who ably assisted with links to an electrician, decorator and end of tenancy cleaning company, all of whom were diligent, professional and efficient. For any fellow landlords out there looking for a capable, professional and most important of all, personable agent to work with, then look no further than Andy Travers and Mackenzie Smith in Fleet.
Lee · 30 June 2026
Agent replied · 29 October 2023
Hello Lee,
Thank you so much for your kind words, I really appreciate them.
After more than 15 years of working together and, seeing that you're just as happy now as you were back then, it really reminds me what this job is all about. It's the reason I love what I do. The long-term relationships I build with my clients are what make my career so rewarding.
I want to say how grateful I am to you for recommending me to your family and friends over the years. It means a great deal that you've trusted me to help them in the same way that I've helped you and I'm proud to still be working with them today.
Thank you for being such a fantastic client and landlord.
Here's to the next 15 years and beyond!
Best wishes,
Andy Travers
Senior Lettings Manager
★★★★★ 5/5
TrustpilotWas helped by Reiss Smith and Nick…
Was helped by Reiss Smith and Nick Kirby throughout the search and viewing process to buy our second home.
Ramandeep · 18 September 2026
Agent replied · 25 September 2026
Thank you for your very kind words. I’m so happy that we’ve found a property that suits you. That’s exactly why I wanted to take the time to speak with you and get to know what you’re looking for. It helped me to understand your requirements and preferences, so I could focus on finding the right property for you.
I hope you have a great home-move and enjoy being in your new home.
Kind regards,
Reiss Bliss
Sales Negotiator
★★★★★ 5/5
TrustpilotExtremely professional and friendly
Extremely professional and friendly. Our purchase was supposed to be simple but as expected a few small hiccups. Steve was brilliant and fully understood the issues raised. Having had experience of other local estate agents Mackenzie Smith beat them all with their approach from start to finish. I would highly recommend them
Eve · 9 January 2026
Agent replied · 25 January 2026
Thank you for writing this review, Yvonne. I'm glad we overcame those challenges for both you and the seller. I trust all will work out well for you!
Kind regards,
Steve Panther
Farnborough Branch Manager
★★★★★ 5/5
TrustpilotWe felt very supported by our friendly…
We felt very supported by our friendly agents. Nick who marketed my Mum’s property and gave us helpful feedback after viewings and always kept us informed. Nick also helped us negotiate the sale. Adam always kept us up-to -date on the chain, liased with the Solicitors and helped push through the exchange on our behalf. We would thoroughly recommend the team at Mackenzie Smith.
Local · 20 September 2026
Agent replied · 25 September 2026
Hello Alison,
Thank you for taking the time to leave a review for us. The process of selling can sometimes be challenging, so I am very pleased that we got the transaction through to exchange to your satisfaction.
All the best,
Nick Kirby
Ash Vale Branch Manager
★★★★★ 5/5
TrustpilotExcellent service
Thank you to all the staff at Mackenzie Smith, Farnborough, who have helped me with my house sale, in particular Adam and Justin. The service you have provided was excellent and it has made my journey much easier.
J · 20 April 2026
Agent replied · 8 June 2026
Hi Janet,
Thank you so much for your kind words and appreciation.
I speak on behalf of myself and Justin, in that we are very pleased we could provide you with the service and support that you needed to make your house sale as easy as possible.
We wish you all the best for the future.
Kind regards,
Adam Partridge
Sales Progressor
★★★★★ 5/5
TrustpilotGreat Communication!
From start to finish the team at Mackenzie Smith were first class. It was the Ash Vale branch that sold my house. Big shout out to Adam for keeping us in the loop throughout the whole process. Couldn’t recommend enough!
William · 27 March 2026
Agent replied · 8 June 2026
Hello Will and Ellie,
Many thanks for taking the time to leave your review of your experience with us. Well done for persevering through some of the legal complications we had. I am so pleased that we managed to keep your buyer in place whilst resolving these items and that you have now been able to move into your very nice long-term family home.
All the very best for the future from myself and Adam.
Kind regards,
Nick Kirby
Ash Vale Branch Manager
★★★★★ 5/5
TrustpilotFabulous personalised service from…
Fabulous personalised service from finding the right home, selling the existing one and managing the process with solicitors and surveyors. Nothing was too much trouble and we felt really valued as clients. Justin has been so patient with our many calls for help and reassurances. First class service.
Sheila · 12 December 2025
Agent replied · 26 December 2025
Thank you very much for your taking the time to leave a review. I was so glad to get the sale over the line for you both and I'm looking forward to handing over the keys on Friday!
I wish you have a Merry Christmas and a Happy New Year.
All my best,
Justin Smith
Assistant Branch Manager - Farnborough
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