Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommended
So glad we chose to use Mackenzie Smith, they offered great customer service, professional advise and the whole team were great.
Ms · 27 August 2016
Agent replied · 29 October 2023
Hi Amy and TerryWe are all so pleased that you took the time and trouble to say how delighted you were with the service you received.As a team we do pride ourselves on understanding and appreciating that when our client's choose to move home, you place a great deal of trust in our ability to make it happen.So it is with pleasure that we hope you will be very happy in your new home and trust that you will stay in touch, when passing.RegardsStephen Tetlow Sales Director
★★★★★ 5/5
TrustpilotFirst class experience from beginning…
First class experience from beginning to end. Caring and attentive to the their clients needs. Clear about the process, timeline expectations and willing to go the extra mile to assist in the process.
MRANDREWHEANEY · 16 November 2022
★★★★★ 5/5
TrustpilotVery happy with the service
Very happy with the service. We got the house we wanted and we were kept well informed.
Mr · 16 October 2019
Agent replied · 29 October 2023
Thank you for your feedback, when you have finished doing the work I would love to pop over and see what you have done.Best wishes,Justin SmithAssistant Branch Manager - Fleet
★★★★★ 5/5
TrustpilotGreat service
Nick not only helped us with our home search, he was on hand to facilitate during the conveynance process. Friendly and knowledge team, always available to help resolve any issues or queries - highly recommended!
Mr · 26 August 2022
★★★★★ 5/5
TrustpilotThe few minor issues that arose were …
The few minor issues that arose were dealt with quickly, and I was kept informed of progress at all stages.
Capt · 22 September 2017
Agent replied · 29 October 2023
Dear Captain Smith,Thank you for taking the time to review our services. I’m very pleased that we were able to overcome the hurdles of your sale quickly and efficiently.I wish you well for the future.Simon Dredge Branch Manager
★★★★★ 4/5
TrustpilotAlways very accommodating and helpful
Always very accommodating and helpful. Not pushy, no email or phone call bombardments, very respectful and responsive to our queries.
Mr · 9 September 2017
Agent replied · 29 October 2023
Thank you for your feedback Mr and Mrs Harte. I am very grateful you took the time to do so.We're very glad we got you moved to the village. It was a real pleasure dealing with you. Best wishes for the future.Danny O'HanrahanSenior Client Manager
★★★★★ 5/5
TrustpilotGood professional service from start to…
Good professional service from start to finish despite the restrictions in place due to Covid-19
Mrs · 15 June 2020
Agent replied · 29 October 2023
Thank you for the kind words and for taking the time to leave a review. Very best wishes for the future.Stephen DownAssistant Branch Manager - Farnborough
★★★★★ 5/5
TrustpilotExcellent treatment
Excellent treatment. Customer care not just finding you a place but after. Would recommend anytime.
Luisa · 3 June 2020
Agent replied · 29 October 2023
Thank you taking the time to write this review Luisa, it was my pleasure the help you find a property in such a short time frame.I wish you all the best in your new property. Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotGreat estate agency to rent through
Great estate agency to rent through. Makes everything extra easy for you and is always there to answer your questions.
Miss · 5 July 2017
Agent replied · 29 October 2023
Dear Hannah,Thank you for taking the time to write a review. It is very much appreciated.Very best wishes for the future and if you ever need our services in the future please do get in touch.Kind regards,Michael Clarke MARLA Lettings Director
★★★★★ 5/5
TrustpilotProperty letting in Hartley Wintney
Very efficient service in letting a property in Harley Wintney. Prompt and helpful responses to queries.
Ms · 30 December 2019
Agent replied · 29 October 2023
Thank you for taking the time to leave your review, it is very much appreciated.Hopefully this is the start of a long, trouble free tenancy.Kind regards,Michael ClarkeLettings Director
★★★★★ 5/5
TrustpilotBuying a House in Hook
Very helpful and efficient service. Would recommend highly. Kept informed throughout process.
Coral · 22 February 2021
Agent replied · 29 October 2023
Dear Coral, It has been a pleasure in assisting you throughout your purchase and I would like to thank you for providing your positive feedback. If I can be of any further help please be sure to let me know. Many thanks,Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Polite, friendly and helpful staff. I would thoroughly recommend using Mackenzie Smith.
Andrea · 24 July 2020
Agent replied · 29 October 2023
Dear Andrea, Thank you for your positive comments. If you ever need our assistance we would be delighted to hear from you. Simon Dredge Hook Branch Manager
★★★★★ 5/5
TrustpilotWe had a professional
We had a professional, well executed service. Would somebody recommend them.
Happy · 21 April 2021
Agent replied · 29 October 2023
What a journey!!!Thank you so much for your kind words, I am just so pleased for you, as I know how difficult and emotional this time has been for you.I am delighted, as a team, we were able to see this through for you.Best wishes,James HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotDarren at Mackenzie Smith was very…
Darren at Mackenzie Smith was very helpful and always on hand with advice when needed. Also happy to go the extra mile and help me by delivering and collecting paperwork when I was unable to do so. I would definitely recommend Mackenzie Smith!
Mrs · 2 April 2021
★★★★★ 5/5
TrustpilotVery professional and respectful
Very professional and respectful, effective in finding a buyer and proactive in moving forward with conveyancing.
Craig · 4 September 2019
Agent replied · 29 October 2023
Dear Craig,Thank you very much for your review and good luck for the future.Jason BowdenAssistant Branch Manager
★★★★★ 5/5
TrustpilotSuperb professional service
Superb professional service at all stages
Jeremy · 3 February 2022
Agent replied · 29 October 2023
Hello Jeremy,Thank you for the review and for using Mackenzie Smith to help secure tenants for your new property.We look forward to working with you again in the future.Kind Regards,Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotA very professional company
A very professional teamI would not hesitate to recommend them to anyone
Mr · 2 December 2020
Agent replied · 29 October 2023
Thank you so much for taking the time to leave a review, it is very much appreciated. We have been working with you for over six years now and it has always been a pleasure. I hope it will not be too long now before we find you another excellent tenant. Kind regards Michael Clarke (MARLA)Lettings Director
★★★★★ 5/5
TrustpilotAn outstanding service
A kind friendly team in Farnborough, always available for help and advice. Pedro, you helped and guided me through from start to finish and without you I don't think I could have done it.YOUR A STAR and would like to Thank you from the bottom of my heart :-) Vikki Hickman
Vikki · 24 February 2017
★★★★★ 5/5
TrustpilotMy house buying experience
The team at Mackenzie Smith made the process run efficiently and speedily. They were helpful and informative. Many thanks
Mr · 14 November 2016
Agent replied · 29 October 2023
Thank you for your positive feedback Phil, its greatly appreciated. It was a pleasure to deal with you.Best regards,Simon DredgeBranch Manager
★★★★★ 5/5
TrustpilotVery helpful staff
Always ready to answer any queries.Smooth transition, with a busy job ideally you need a pro-active agent.Very few hiccups.
Dr · 5 September 2016
Agent replied · 29 October 2023
Dr Dhadwar,I'm glad to hear that the service has been efficient and pro-active, we certainly understand the pressures of being time limited and accommodating that.All the best,Jayne Johnson.Senior Lettings Consultant
★★★★★ 5/5
TrustpilotExcellent service,very easy to …
Excellent service,very easy to communicate with no hesitation using them again in future or recommend to someone else.
Myshella · 15 November 2017
Agent replied · 29 October 2023
Myshella,It was a pleasure acting for you once again. Thank you for your review and your offer of a recommendation. Regards,John MundayBranch Manager
★★★★★ 5/5
TrustpilotRecently sold my property through…
Recently sold my property through Mackenzie Smith, I travelled from Cornwall to meet Gavin fry, we agreed a price, i liked his positive attitude and true to his word the experience of selling my property was painless, A big thank you to Mackenzie Smith, (would recommend)
Mr · 1 February 2020
★★★★★ 5/5
TrustpilotHelpful and efficient
Easy to deal with, straightforward efficient service, kept me up to date throughout the whole process.
Mark · 30 January 2019
Agent replied · 29 October 2023
Mark, thank you for your kind review. It has been a real pleasure to deal with yourself and good luck with the renovations! I wish you all the best for the future.Kind regards,Andy MoranSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotHouse let
An excellent service from Andy Travers. Responsive, professional and polite. Would recommend to others.
Sally · 3 January 2020
Agent replied · 29 October 2023
Hello Sally,Thank you for taking the time to write this review.We have worked together for many years now and it’s been my pleasure to help secure tenants each time the property has become available.Kind Regards,Andrew TraversSenior Lettings Manager
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