Trusted Agent profile · Aldershot
★★★★★
1,913 reviews across 2 platforms
122 Victoria Road, Aldershot, GU11 1JX
Mackenzie Smith's office in Aldershot, at 122 Victoria Road, is rated 4.9 out of 5 across 1,913 reviews on two platforms, including 25 Google reviews rated 4.7.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
4/5
TrustpilotIndifferent start but great finish...
After an indifferent start with one member of Mackenzie Smith we ended up having a very good relationship with Steve Panther. He regularly kept me updated with progress, and the status of our negotiations. Once sale was agreed he provided updates on where we were in the process, and how close were to exchange/completion. Would recommend Mackenzie Smith for selling your home.
5/5
TrustpilotExcellent service throughout
Excellent service throughout, couldn’t fault MacKenzie Smith at all. Highly recommended.
Hi Robin,Thank you so much for leaving this kind review, it has been a pleasure to assist you with the sale of your property in Hook.All the best,Kieran EganSenior Client Manager - Hook
5/5
TrustpilotDavid helped us in buying our property…
David helped us in buying our property more than our own solicitors. Always answered my calls and was very prompt in calling back with information.
Thank you for your comments, I am sure you will be happy in your new home and it was a pleasure dealing with you both.Very best wishes.David LakeSenior Client Manager - Farnborough
5/5
TrustpilotExcellent
We rented our property through Michael in the Hartley Wintney office and have had excellent service, both in finding tenants and managing the property. It's reassuring to know our property is in good hands.
Dear GavinIt was an absolute pleasure to find tenants for your beautiful home.Kind regardsMichael
5/5
TrustpilotExcellent service - they do what they say they will do
Excellent service, took the time to understand our home so as to be able to present in the best possible way. On the market at 6pm sold next day within 24 hours.
Many thanks for your kind review, I wish you every success back in Norfolk and good luck with your onward purchase.Kind regards,Steve PantherFarnborough Branch Manager
5/5
TrustpilotThey made the whole process painless …
They made the whole process painless and stress free. In particular Jason was a pleasure to deal.
5/5
TrustpilotFrom start to finish Mackenzie Smith…
From start to finish Mackenzie Smith were efficient and very helpful, Andrew Travers in particular dealt with our letting in a very professional manner.
Hello Andrew,Thank you for writing this review. Its been a pleasure to help you secure new tenant for your property, thank you for all your help as well.Kind Regards,Andrew TraversSenior Lettings Manager
4/5
TrustpilotGood, honest service
For the majority of the time I did not have much need to communicate with them, however when things got a bit ropey they stepped up to the plate and were a big support.
It was a pleasure getting to know you during your purchase through us and I hope you will be happy in your new home. Thank you for your kind words. I know buying a property can be stressful, so I was more than happy to step in and help.Kind regardsJohn MundayBranch Manager, Ash Vale
5/5
TrustpilotSimon dredge was very helpful and kept …
Simon dredge was very helpful and kept us informed. Nice friendly guy. My only criticism is that when I left a message on the office answer phone no one ever returned my call.
Dear Tracey,Thank you for your positive feedback, it was a pleasure to act for you. Whilst I’m delighted to hear that you were very happy with our service I’m sorry to learn that we did not meet your expectations regarding the speed of reacting to your voicemails. This is something that we will endeavour to look into in order to improve our service. Kindest Regards,Simon Dredge Branch Manager
5/5
TrustpilotA Well Managed Sale
Mackenzie Smith were invaluable in this distance sale - forging the necessary relationships with the property management company, the current tenant, solicitors and buyer to ensure that the sale proceeded smoothly and successfully.
Thank you for your positive thoughts Jim. I was very pleased that we were given the opportunity to sell the property for you, and it was great to work with you.Best regards,Simon Dredge Branch Manager
5/5
TrustpilotMackenzie Smith were recommended to us …
Mackenzie Smith were recommended to us by neighbours and they truly delivered. If you have a choice ask for Stephen Down as he is one of the best professionals in the market.
Thank you for your kind words Andy, it was a pleasure assisting you in the sale of your property. I wish you all the best for the future. Kind regards,Stephen DownSenior Client Manager - Farnborough
5/5
TrustpilotExcellent service
Having used this company twice now, I would recommend them every time. They have been helpful all the way through the process and have kept us informed of all progressVery happy with them
Dear Mr and Mrs Mawby,Thank you so much for taking the time to write a review.It has been a pleasure working with you and I wish you both the very best for the future.Kind regards,Gavin FrySenior Client Manager
5/5
TrustpilotWould recommend!
Great estate agent. Always kept us up to date in what was going on in sale. John at Mackenzie Smith was particularly good at chasing up queries for us and keeping in contact.
Dear Miss Hyde,It was a pleasure getting to know you both during your purchase through us and I hope you will be happy in your new home. Thank you for your kind words. I know buying a property can be stressful, so I was more than happy to step in and help.Best Wishes.John Munday Branch Manager
5/5
TrustpilotDavid Lake of farnborough branch was…
David Lake of farnborough branch was very keen and friendly. Readily available anytime and helped us buy the property for a good price. Would recommend anyone.
Thank you for your kind review, it was a pleasure dealing with you.I really hope that you will be happy in your new home and hope to have the pleasure ofacting for you in the future.Kind regards, David LakeSenior Client Manager - Farnborough
5/5
TrustpilotHelpful and courteous company and staff
Dealing with Mark at Mackenzie Smith was always relaxed and the correct help given when requested. A very easy company to deal with.
Dear Richard & Fiona,Thank you very much for your review. It was a pleasure dealing with you both. I now have to turn my attention to finding you your forever home in the village!! Kind regards, Mark WilsonSenior Client Manager - Hartley Wintney
5/5
TrustpilotHighly effective
Highly effective, fully focused on the customer experience to make things as seamless as possible. Thank you very much for all your help.
Dear Mr and Mrs Macleod,Thank you for posting your positive review. I was thrilled to be invited to act for you as your house was one that I had always admired. I’m very pleased that your sale has now been brought to a successful conclusion and that you felt it was dealt with in a very effective manner. If I can be any further help in the future, please be sure to let me know.Best regards,Simon DredgeHook Branch Manager
5/5
TrustpilotFrom start to finish we were kept up …
From start to finish we were kept up to date and helped with the sale of our land, I would not hesitate to recommend Mackenzie Smith Land Agents for their excellent service.
Dear David and Tricia,Thank you for your kind review. It has been a pleasure working with you over the last couple of years. I am delighted that we have achieved a successful result and, like you, am looking forward to seeing the new home being built.Please don’t hesitate to call me any time if you wanted to discuss the plot, your property, or any other matter to which either myself or my colleagues at Mackenzie Smith can help with.I truly wish you and your family all the best.With kind regards,Katherine Gray Land Manager
3/5
TrustpilotVery medium
once the house was sold did not really have much contact with agents regarding lead up to completion so quite disappointed it felt like they sold it and that was the only concern,
Thank you once again for using us Mrs Brown, I am glad we found you a buyer, got through to the exchange of contracts and got you moving.We did communicate chasing the sales progression, then further communicated on exchange of contracts and after then on the day of completion, to confirm the transaction had completed.I apologise if you felt we should have had more contact between these periods and very much appreciate the feedback.We wish you a happy future in your new home.Kind regardsPaul
5/5
TrustpilotEfficient and good communicators.
Polite and pleasant staff. Kept updated throughout, really easy to communicate with.
5/5
TrustpilotNice smooth sale
John was very efficient and swiftly dealt with any issues... I would definitely recommend MacKenzie Smith
5/5
TrustpilotVery professional
Very professional, honest and Trustworthy. Paul who I dealt with kept me informed of the process throughout giving regular updates. The house sale was smooth from start to finish.
Thank you for taking the time to write your review, it was my pleasure to help you move.Best Wishes in your new home!Paul PhelanSenior Client Manager - Yateley
5/5
TrustpilotExcellent Service
Many thanks to the Mackenzie team. Highly professional and very approachable, especially the phenomenal Pedro Barros whose drive and attention to every transaction detail enabled a successful sale and completion. Highly recommended
Hi,It was a real pleasure working with you both as a team. I wish you all the happiness in your new home. If you are ever in the area please pop in for a coffee and a chat.Kind regards, Pedro BarrosSenior Client Manager
5/5
TrustpilotExcellent, friendly and efficient
Fantastic communication and support from all the team.I was constantly kept informed and they were the only agents that proactively chased clients to view my property.Thank you for all your hard work
Dear Isla,It was a pleasure getting to know you and I am pleased you enjoyed your experience with the Mackenzie Smith team here in Ash Vale. I wish you well in your new home.Best regards,John Munday Branch Manager
5/5
TrustpilotMackenzie Smith kept us up to date with…
Mackenzie Smith kept us up to date with the perches of our onward property Always polite on the phone would definitely recommend
Hello Mr and Mrs Bowden,Thank you for your kind review. I hope you are very happy in your new home and am pleased that we were able to keep the purchase in place for you after what was quite a turbulent process.All the best, Nick KirbySenior Client Manager, Ash Vale
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