Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent
Excellent, personable service provided by Simon and Kieran at the Hook branch. They were supportive and reassuring during the stressful process that is selling a home. I recommend.
Suzi · 19 March 2021
Agent replied · 29 October 2023
Dear Suzi, Thank you for entrusting us with the sale and for taking the time to review our service, I’m pleased that everything went through smoothly. Best wishes for the future from all of us here at the Hook office. Kind regards, Kieran EganSenior Client Manager - Hook
★★★★★ 5/5
TrustpilotProperty Sale in Church Crookham
I've just sold my property (3 in the chain) with the assistance of Dan. Great professional and always communicated what needed to be said or done as and when.
Plausible · 18 December 2020
Agent replied · 29 October 2023
Thank you for your kind words and for giving us the opportunity to assist you with the sale. I’m delighted to hear you were happy with the service you received.I’m glad we got this done in time for Christmas!All the best,Dan FranklinSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotVery positive experience
Excellent service from Andrew Travers when moving to a rental property - very helpful, great communication and extremely patient when timings went awry. Highly recommended.
Liz · 11 October 2021
Agent replied · 29 October 2023
Thank you for taking the time to write this review.I wish you all the best in your new home and its been a pleasure to help you.Kind Regards,Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotRecent sale/purchase
Best estate agents in the area.No pressure, great communication and friendly team.Jason was superb throughout.No hesitation in recommending their services.
Mr · 5 May 2017
★★★★★ 5/5
TrustpilotGreat experience, would rent through Mackenzie Smith again
Recently rented in Hartley Wintney through Mackenzie Smith. The landlords; Miles and Wendy where extremely accommodating and an absolute pleasure to deal with.The agent; Michael from Mackenzie was also very helpful and professional.Great service all round.
Mr · 12 December 2016
Agent replied · 29 October 2023
Dear ChrisThank you for leaving a review it is very much appreciated.I hope you enjoyed your stay in the cottage and wish you both every happiness in your new home.Kind regardsMichael Clarke MARLA Lettings Director
★★★★★ 5/5
TrustpilotToni at the Fleet Mill development has…
Toni at the Fleet Mill development has supported me fantastically during tricky episodes during the buying process. It would have been so much difficult without her help.
Rita · 17 April 2021
Agent replied · 29 October 2023
"Thank you so much for taking the time to write a review about your purchasing experience at Fleet Mill.Your kind words are most warmly received, and it was a pleasure to help you through the process.However, most of all, I wish you all the best with your new home!"Toni ScrivenNew Homes
★★★★★ 5/5
TrustpilotWe received an first class service
We received an first class service from Jason at Mackenzie Smith in Ash Vale when selling our house. From his first visit and valuation, through viewings and offers, to final sale and facilitating the moving process his support and advice were excellent. I couldn't have asked for better support during the stressful time of buying and selling our house
Mr · 14 April 2021
★★★★★ 5/5
TrustpilotSuper job by Dan & the team
Super job by Dan & the team, their great communication at all times was really appreciated helping us get our house sale over the line.
Jimmy · 1 September 2021
Agent replied · 29 October 2023
Thank you for your review. It was a pleasure assisting you with your house sale and we wish you the best with your future plans.Kind regards,Dan FranklinSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotVery good and friendly service thank you Andy
Andrew Travers - excellent service - senior letting manager was very professional, ensuring he was on top of the process and kept me informed throughout. Thank you.
Colin · 8 April 2021
Agent replied · 29 October 2023
Thank you for taking the time to write this review, Colin.It’s been a good few months getting to this stage, however it’s all been worth it and I am glad it has all come together for you.I wish you and your family all the best in your new home.Kind Regards,Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotThey couldn't have done more to help me…
They couldn't have done more to help me with my purchase. I have no reservations at all about recommending them to anyone who is looking for an excellent estate agent offering an excellent service..
Mrs · 22 August 2018
Agent replied · 29 October 2023
Thank you Roseleen for your time and kind words, It was a pleasure assisting you in your purchase and I hope you both are very happy. Kind regards,Stephen DownSenior Client Manager - Farnborough
★★★★★ 5/5
TrustpilotExcellent
They were very helpful. Got us plenty of viewings and kept us informed every step of the way
Lesley · 23 August 2022
Agent replied · 29 October 2023
Thank you Lesley very much for taking the time to write this kind review.I am glad that we could assist you and trust that you both enjoy your new life abroad.Steve PantherFarnborough Branch Manager
★★★★★ 5/5
TrustpilotDealing with Mackenzie Smith
Dealing with Mackenzie Smith, Andrew Travers specifically, has been a smooth and easy experience for renting. All information was given in an easily digestible manner and all questions have been swiftly answered. It made it easy to trust and communicate with Andrew as he collected all paperwork and details that were needed. He has been responsive and helpful even after moving in.
Mr · 18 June 2020
★★★★★ 5/5
TrustpilotAppointing McKenzie Smith to sell our property.
From appointing McKenzie Smith to sell our property through to exchanging contracts, we found the whole process was handled professionally and very efficiently. They organised the photographer, advised us on solicitors and did eeverything exactly as they said they would. Friendly and helpful staff. We would happily recommend McKenzie Smith to friends and family.
Customer · 8 February 2022
★★★★★ 5/5
TrustpilotFabulous experience and Nick Kirby rocks
Fabulous experience and Nick Kirby in particular was nothing short of brilliant; managing to pull everything together in extremely challenging circumstances. Would thoroughly recommend to anyone and we are extremely grateful.
Ms · 10 January 2020
Agent replied · 29 October 2023
Thank you for taking the time to leave this review. Communication was certainly a key factor with so many different parties involved and I am really pleased that we managed to keep everything together and everyone informed. It was a pleasure to help you move and thank you in advance for all the recommendations!Nick KirbySenior Client Manager
★★★★★ 5/5
TrustpilotSmooth and easy experience
Mackenzie Smith estate agents made the whole experience of buying a property very smooth and easy. As first time buyers we were not familiar with the processes and what was involved. Our estate agent talked us through everything and made the whole journey an easy one. He helped us understand what was being asked from us. I would use again.
Louise · 3 December 2020
★★★★★ 5/5
TrustpilotHelpful and willing to go the extra…
Helpful and willing to go the extra mile to help, can’t fault them had some difficult buyers and vented a lot of frustration on the agents but helped and remained patient with me.
Mr · 17 December 2018
Agent replied · 29 October 2023
Thank you for the very kind review, we got there in the end! I do hope you will be very happy in your new home and I wish you all the very best for the future!Kind regards,Andy MoranSenior Client Manager - Fleet
★★★★★ 1/5
TrustpilotNo confidence
Chose Mackenzie Smith to sell our house in February 2019.We managed to get to STC on Four occasions but have never managed to exchange/complete, no confidence in them as a company.
Karen · 25 November 2019
Agent replied · 29 October 2023
Good morning Karen,Like you, we were extremely frustrated at the fact that the buyers we introduced were not successful in exchange of contracts, despite our best efforts.As you have experienced, irrespective of the fact that we will suggest the buyer who we believe would be in a position to proceed, you chose not to accept our recommendations.Circumstances do change and, as you are aware, your most recent buyer’s decision to withdraw was not connected to their financial ability to proceed.Our Branch Manager was personally devastated for you, it is a most unique situation and one he fought hard to avoid for your best interests. However, I fully appreciate your frustration and disappointment.Steve TetlowManaging Director
★★★★★ 5/5
TrustpilotFirst class service and great…
Andrew Travers at Mackenzie Smith has dealt with several Lettings for me. First class service and great communication. Would thoroughly recommend.
Karen · 3 March 2022
Agent replied · 29 October 2023
Hello Karen,Thank you for taking the time to write this review and its been lovely to work with you again on one of your properties.Kind Regards,Andrew TraversLettings Manager
★★★★★ 5/5
TrustpilotDarren was always available from start…
Darren was always available from start to finish.Great experience
Mr · 16 June 2021
★★★★★ 5/5
TrustpilotGreat team in the hook office !!
Great team in the hook office !!! very professional and hard working they certainly earn their fee!Great job Kris !!Don't use anyone else in Hook ! Purple Bricks My A - - E !
Gary · 18 September 2017
Agent replied · 29 October 2023
Dear Gary and Elaine,Thank you very much for your review, we’re glad you were happy with the service you received. Good luck on your next adventure.Kind Regards, Kris HolmesSenior Client Manager
★★★★★ 5/5
TrustpilotTop notch service
Top notch service, Steve’s always been there to answer all my queries. Overall a very wonders experience and very good customer service. Would recommend to everyone.
Nawaraj · 24 March 2021
Agent replied · 29 October 2023
Thank you Nawa for your review and thank you for your flexibility in this transaction in helping to make it happen.Hopefully we can sell you some others on our books.Steve PantherFarnborough Branch Manager
★★★★★ 5/5
TrustpilotVery very happy with the team
Very very happy with the team. Jason and John have been exceptional in their work towards securing my property. I will certainly be recommending Mackenzie Smith to anyone I know who is selling.
Zira · 9 July 2018
Agent replied · 29 October 2023
Zira,Thank you for your kind words. It has been Jason's and my pleasure looking after everything for you, and we both look forward to seeing you on the day of completion.Kind regardsJohn MundayAsh Vale Branch Manager
★★★★★ 4/5
TrustpilotVery Helpful.....
Buying our house was made a little easier with help from Steve... always willing to help and advise in a timely manner. We would use Mackenzie Smith again when / if we sell our house
Jane · 20 August 2015
Agent replied · 29 October 2023
Dear Jane,Thank you Jane for your kind reviewI wish you & Ian the very best of luck in your new property.Best WishesSteve
★★★★★ 5/5
TrustpilotKnowledgeable and proactive
This is the third time we've used MacKenzie Smith for a house sale and I would not hesitate to recommend them. They are knowledgeable, proactive and communicated well throughout the process.
Mrs · 16 August 2019
Agent replied · 29 October 2023
Kirstie, I'm so glad to have been able to get the sale over the line for you, I wish you all the best in the future.Justin SmithAssistant Branch Manager - Fleet
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
