Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHouse Sale detatched double garage Farnborough Southwood.
Mackenzie Smith Estate agent, Steve Panther, dealing with my house sale was excellent. Very imformative allways phoned back if not there. Would recomend this estate agency to any one looking for selling or buying.
A · 13 September 2020
Agent replied · 29 October 2023
Thank you Mr Jones for your review.I am so pleased that we all persevered onwards and got the required outcome for you,It was a pleasure dealing with you. Kind regards, Steve PantherFarnborough Branch Manager
★★★★★ 5/5
TrustpilotGood agents
Luke helped us sell our property during difficult times. Having used another agent previously who didn’t manage to even get us an offer!The service provided was good and we got full asking price.
Tony · 18 November 2020
Agent replied · 29 October 2023
Dear Tony, Thank you for your kind words, it was a pleasure dealing with yourself and Holly throughout the whole process. I’m glad we found you a buyer in such difficult circumstances. I wish you all the best in your new home. Kind regards, Luke MorganNegotiator - Fleet
★★★★★ 5/5
TrustpilotWe've had a perfect move
We've had a perfect move, all done from listing to completion in under 3 months! We sold in 10 days. Thanks to the team in the Fleet office, James, Justin & Luke, who were thoughtful and professional.
Kathryn · 10 June 2019
Agent replied · 29 October 2023
Dear Kathryn and Bill,Thank you for taking the time to give such lovely feedback.In what can be a stressful time, we do everything possible to make the whole experience as smooth and as stress free as possible. I am so glad you found this to be the case and I really hope you settle in to your new home and life in Cheshire.Best wishes,James HarrisBranch Manager - Fleet
★★★★★ 5/5
TrustpilotFlat Sale - Fleet, Hampshire
Selected Mackenzie Smith Fleet for sale of my flat. Andy and Luke did an excellent job and always kept me up to date with current position. I would happy recommend to anyone looking to sell their property.
Mr · 21 May 2019
Agent replied · 29 October 2023
Thank you so much for your very kind review. I have to say that you have been an absolute pleasure to deal with from start to finish and I am so happy for you. Good luck with your purchase in Scotland and we wish you all the best in the future.Kind regards,Andy MoranSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotDelighted with Mackenzie Smith
Nick from Mackenzie Smith was very understanding, professional and supportive throughout the whole process. We were extremely pleased we decided to go with Mackenzie Smith and would highly recommend them.
Carol · 27 June 2021
Agent replied · 29 October 2023
Hello Carol,Thank you for your kind review. It has been a pleasure dealing with yourself and Sue throughout the process. Even with what felt like a delay with the elusive Grant of Probate, we still managed to get it through in a little more than three months, which is not too bad going.All the best, Nick KirbySenior Client Manager - Ash Vale
★★★★★ 5/5
TrustpilotVery pleased
Very pleased. First time the property has been let via Mackenzie Smith. Staff were friendly and approachable and took time to explain the process. They found tenants in a timely fashion; Paperwork and checkin went smoothly.
Mr · 18 October 2019
Agent replied · 29 October 2023
Thank you so much for taking the time to review our lettings service. Pleased the process went well for you.Kindest Regards,Francis WilliamsSenior Lettings Consultant
★★★★★ 5/5
TrustpilotExperienced and professional!
James, Luke and Dan have once again enabled a really smooth sale of our home, they are such an experienced, professional team who work really well together. Thank you guys!
Holbrooks · 23 June 2021
Agent replied · 29 October 2023
Thank you both for your lovely feedback, it really does mean a lot to us.I am so pleased with how things went and 4 weeks from taking the house on to completion has got to be a record in this climate.We have all loved dealing with you once again and are very much looking forward to sharing a drink with you when you can travel to the UK.Take care and look forward to seeing you soon.Best wishes,James & the Fleet team
★★★★★ 5/5
TrustpilotA professional approach
A professional approach from the beginning, good communication at all relevant stages in the process.Estate agents often get a bad press but couldn't fault Mackenzie Smith.
Steve · 17 February 2022
Agent replied · 29 October 2023
Hello Steve,Thank you for your great review. We got there in the end, thank you for your patience on this.Steve PantherFarnborough Branch Manager
★★★★★ 5/5
TrustpilotPolite and Courteous
I found it a pleasure dealing with Kris Holmes and Louise at Mackenzie Smith. They were always polite and courteous, always returning my calls promptly and sorting out any problems that should arise.I would definitely recommend them :)
Mrs · 29 June 2018
Agent replied · 29 October 2023
Dear Mrs Gaul, Thank you for your kind words, it was a pleasure working with you and I hope the house is everything you are after. If we can ever be of assistance, please do not hesitate to get in touch. Kind Regards, Kris HolmesSenior Client Manager - Hook
★★★★★ 5/5
TrustpilotI have used them before and they are…
I have used them before and they are always very good in keeping me informed and on the case to ensure we sell, that is why I am a repeated customer
Paul · 8 March 2021
Agent replied · 29 October 2023
Dear Paul, thank you for your kind words. It's always great to act for a returning client. Thank you for your repeat custom and no doubt I will see you around the village. Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotWe had our House on the market with a…
We had our House on the market with a well known agent for 18 months and had several viewings but we just couldn't manage to sell the property so we had no choice but to try something else.Our neighbour had the same problem and suggested Jason at McKenzie Smith he had a completey different approach and managed to sell our property in 8weeks highly recommended
Mr · 5 September 2020
★★★★★ 5/5
TrustpilotProfessional and knowledgeable
The team have been meticulous with every detail in the transaction and have been professional throughout. Andy and James are highly experienced and very thorough, ultimately helping us to secure both sale and purchase on our behalf.
Ollie · 9 January 2019
Agent replied · 29 October 2023
Thank you Ollie for your kind review. We are so happy that we got there in the end, your patience was finally rewarded. We hope you will be happy in your new home.All the best,Andy MoranSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotWe have used Mackenzie Smith to let and…
We have used Mackenzie Smith to let and manage our house for the last 4 years. They have been great from the beginning. They have always been very professional and helpful. We would definitely recommend them.
Mrs · 17 June 2019
Agent replied · 29 October 2023
Dear Mr & Mrs Jack,Thank you so much for taking the time to write your review, it is very much appreciated.It has been an absolute pleasure dealing with you and your lovely property and as I said before, if you ever need our services in the future just let me know.Kind regards,Michael ClarkeLettings Director
★★★★★ 5/5
TrustpilotSimon was fantastic
Simon was fantastic: patient, helpful and worked hard to keep things moving before and after we exchanged contracts.
Mrs · 24 March 2020
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, always keeping you up dated from putting house on market to completion. Any concerns or problems along the way, they are always happy to help. I couldn't fault them helping me sell the house.
Mrs · 18 May 2019
Agent replied · 29 October 2023
Thank you so much for taking the time to review our service. Gavin, Paul and I are so pleased that we got the sale over the line and we wish you all the best in your new home.Gavin FouracreYateley Branch Manager
★★★★★ 4/5
TrustpilotGreat Service
I recently bought my property through Mackenzie Smith. Manager and staff were friendly and helpful. I was highly impressed with the level of support given all through the process. I will recommend them to buyers and sellers.
Ola · 18 October 2018
Agent replied · 29 October 2023
Dear Ola,Thank you for your review. We pride ourselves on the level of support we're able to offer, so really appreciate the positive feedback. From all of us at the Ash Vale office, it was a pleasure working with you and we hope you will be happy in your new home.Best Wishes,John MundayAsh Vale Branch Manager
★★★★★ 5/5
TrustpilotPaul Johnston - the Star Completion Master!
Paul Johnston provided excellent guidance between the sellers and buyers during the entire selling and completion process. We would recommend without hesitation his skills in bring the sale to a successful completion for both parties to the transaction.
Mr · 26 December 2017
Agent replied · 29 October 2023
Dear Mr and Mrs Heap,Thank you so much for taking the time to review your recent purchase with us, your comments really are appreciated.From all the team here, we wish you all the best with your new home in the village.Kindest Regards and a happy new year to you,Vicky JarmanMarketing Manager
★★★★★ 5/5
TrustpilotPleasure to deal with..
Very professional and at the same time very easy to deal with agents. They stayed in touch throughout the whole completion process and assisted on many occasions between us and the vendors. 5* from us.
Krasi · 15 October 2019
Agent replied · 29 October 2023
It was a real pleasure to guide you through the moving process Krasi and I hope you and your wife really enjoy your new home.Paul PhelanSenior Client Manager - Yateley
★★★★★ 5/5
Trustpilotintegrity and honesty.
After having tried to sell my home through other agents I approached Mackenzie Smith to see if they could do any better and they certainly did. After only two weeks on the market with them my house was sold, they gave me excellent advise and a realistic valuation. I was really impressed with their integrity and honesty.
Mr · 22 February 2022
★★★★★ 5/5
TrustpilotMy contact has been Dan Franklin at the…
My contact has been Dan Franklin at the Fleet branch.He has been a pleasure to deal with, very knowledgeable, courteous and efficient, I would recommend him.
MISS · 24 December 2021
Agent replied · 29 October 2023
Dear Miss Waller, thank you for your kind words.I’m delighted that you were happy with the service you received and it has been a pleasure working with you.Kind regards, Dan FranklinSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotProfessional and approachable
Jon Lacey and Gavin Fouracres have been brilliant with our sale and my subsequent purchase. It's been a long tricky road, but with their help, and the rest of the Fleet branch team - we made the sale
Mrs · 10 August 2017
Agent replied · 29 October 2023
Hi Toni,Both Gavin and I are extremely touched by your kind words. It has been our absolute pleasure to have acted for you. We will look forward to seeing you on completion day.Best wishes from Jon, Gavin and all at Mackenzie Smith.
★★★★★ 5/5
TrustpilotCouldn’t have been more helpful
Couldn’t have been more helpful. Kept me up to date with what was happening. I wouldn’t hesitate to recommend them.
Thelma · 27 September 2022
Agent replied · 29 October 2023
Hi Thelma,Thank you so much for your kind words and for taking the time to leave a review.Best wishes,Stephen DownAssistant Branch Manager - Farnborough
★★★★★ 5/5
TrustpilotMy Experience with Mackenzie Smith was 5 out of 5
My Experience with Mackenzie Smith was great. Jason was very helpful and incredible on my purchase process. Thank you very much
Yam · 1 July 2018
★★★★★ 5/5
TrustpilotMackenzie Smith - Great estate agent
Great communication from their team, they always kept us up to date with any information and kept us in the loop with everything that was going on.
Friendly, approachable and reliable staff who we would highly recommend.
Many Thanks
Louise · 8 November 2015
Agent replied · 29 October 2023
Hi Neil & Louise Thank you for your kind review.Congratulations on your recent exchange & thank you for your patience on this one, I look forward to seeing you on the 27th.All the best.Steve PantherAssistant Branch ManagerFarnborough
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