Trusted Agent profile · Aldershot
★★★★★
1,921 reviews across 2 platforms
122 Victoria Road, Aldershot, GU11 1JX
Mackenzie Smith's office in Aldershot, at 122 Victoria Road, is rated 4.9 out of 5 across 1,921 reviews on two platforms, including 27 Google reviews rated 4.7.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding Effort
Great service by Mackenzie Smith. Sold the house very quickly. Plenty of feedback on the viewings we had, and lots of updates.Cannot fault the amount of effort put in to get this one over the line.Much appreciated. Thank you S.D.
Thank you for your kind words, it has been a pleasure to act for you from start to finish. On to the next ... 😊 Stephen DownSenior Client Manager - Farnborough
5/5
TrustpilotPaul and his team have been a wonderful…
Paul and his team have been a wonderful example of how estate agents should represent their sellers ,
5/5
TrustpilotReally happy
Really happy, Michael and the guys at the Fleet office were easy to deal with and kept me posted all the way through the process. They were quick to find me a tenant - would definitely recommend them.
Dear Sean,Thank you so much for your kind words.It has been an absolute pleasure dealing with you and your lovely property. Hopefully this is the start of a long, trouble free tenancy.Kind regards,Michael Clarke Lettings Director
5/5
TrustpilotOur agent was always readily available…
Our agent was always readily available to chat through any query's, was knowledgeable and was reassuring regarding our purchase
Dear Mr and Mrs Whiting, Thank you for your kind words. We wish you the best in your new home!Kind regards, Dan FranklinSenior Client Manager - Fleet
5/5
TrustpilotSale of retirement home.
Having been dissatisfied with another agent we found Mackenzie Smith helpful and proactive. The Yateley branch opened shortly afterwards and we found no hiccoughs when the service was transferred.We particularly valued the wise advice from Gavin Fouracre and his experienced team.
Dear Paul,Thank you for your review and for placing your business with us. Best wishes to you and your family from all of the team here at the Yateley office.Kind Regards,Gavin FouracreYateley Branch Manager
5/5
TrustpilotExcellent service
Tracy looked after letting out my property the last 5 years. She has always kept me updated with each changeover of tenant. I would recommend her anytime..
Dear Paul,Thank you for the nice review, it's been great working with you over the last few years and assisting you with your tenancies.I wish you all the best with your new venture.Kind regards,Tracy CookLettings Manager (MARLA)
5/5
TrustpilotI have had a very pleasant experience…
I have had a very pleasant experience dealing with Mackenzie Smith Estate Agents. I have found them to be very efficient, friendly and helpful. This has been a stress free experience for me and I would highly recommend them.
From the first time we met, I thought the house really suited you.I really enjoyed helping you to buy a property you seemed to like so much.Wishing you all the best in your new home,Paul PhelanSenior Client Manager - Yateley
3/5
TrustpilotSmall hiccup bit delivered in the end
Used Mackenzie Smith before when buying and it went perfect, when selling there was some difficulties but after several discussions they delivered and help us push the sale through. Even with the hiccup I'd still recommend using Mackenzie Smith.3.5 star
Dear Martyn,Thank you for the time taken for the review. Naturally, I'm disappointed at the 3.5, but I do appreciate the time and consideration you've taken and all feedback is taken on board.With regards to the “hiccup”, I believe this was subsequently addressed and sorted. I fully appreciate that getting to the “under offer” stage was testing, to put it mildly, unfortunately this was down to many elements outside of our control, i.e. market conditions and the new build scenario, but we were happy to be the port of call for all contact and push to what is hopefully a successful conclusion.Looking forward to catching up when we have a completion date to aim for.Kind regards,Steve PantherFarnborough Branch Manager
5/5
TrustpilotA firm that fills you with confidence
By far the most professional and efficient estate agents I have used. They were in regular contact which was reassuring even with the transaction going down to the wire. Would highly recommend to anyone and would definitely use them again!
Dear Ryan, Thanks for your review, I’m glad you are settling in to your new home, following what was a difficult transaction in the final stages.Best wishes from the team at the Yateley office.Gavin FouracreBranch Manager
4/5
TrustpilotOverall i was pleased with the way …
Overall i was pleased with the way mackenzie Smith dealt with the sale of my property but i do feel I was mislead regarding the possible sale price. Within a couple of weeks i was being advised to drop the price!!!
Hi Cheryl,Many thanks for your review and comments.Witnessing the market at the front line, we always endeavour to provide honest appraisals. Our compromised initial price was absolutely worth a try, and I know a suggested price reduction isn't always a favourable topic, but we do always have the absolute best intentions in our advice. Your feedback is appreciated and I'd like to take this opportunity to thank you again for taking the time to do so and, of course, for entrusting your sale with us.Kind regardsSteve PantherBranch Manager
4/5
TrustpilotKris at the Hook office was extremely …
Kris at the Hook office was extremely helpful and considerate throughout and particularly when we were getting frustrated with the length of time it was taking to finalise sale of the house (through no fault of his or McKenzie Smith.!)Janet McDonald
Dear Ian and Janet, Thank you for taking the time to leave us a review, it really is much appreciated.We’re delighted we were able to get this through for you and if there's anything we can help with in the future, please don't hesitate to get in touch.Kind Regards, Kris HolmesSenior Client Manager
5/5
TrustpilotTeam led our long and complex chain…
Team led our long and complex chain going above and beyond to support us and others on the chain to complete
5/5
TrustpilotExcellent Estate Agents.
Excellent Estate Agents.From start to finish Tom and his team were fantastic. Highly recommend.
5/5
TrustpilotGreat customer service and…
Great customer service and communication. Luke and Justin in the Fleet branch were very helpful throughout the process and would highly recommend them to anyone looking to buy or sell a property.
Thank you for the kind words, we are so glad for you both and cant wait to see what you have planned in the future.Justin SmithAssistant Branch Manager - Fleet
5/5
TrustpilotVery impressed
I found all the staff I dealt with at Mackenzie Smith to be most helpful, efficient and professional at all times during my purchase
Thank you for your kind words. We wish you all the best in your new home, from all the team here at Fleet.Kind regards, Dan FranklinSenior Client Manager - Fleet
5/5
TrustpilotExcellent service
Excellent service. Couldn't have gone smoother.We were kept informed about the progress of the sale every step of the way, thanks to the close liaison with our solicitor by John and Jason the sale went through very quickly with no hiccups.
Good morning,I hope the move went well on the day and you have settled into your new property. Communication and customer service is very important to us, enabling sales to progress as smoothly as possibleI look forward to seeing your new property soon.John MundayBranch Manager
5/5
TrustpilotExcellent service
Mackenzie smith in Ash vale has provided an excellent service from start to the completion of the purchase of our property. The branch manager had made himself available to resolve any of our queries. Very professional has been the whole team.
Dear Mr Komi,Thank you so much for taking the time to review us, and for your kind words.I have passed your comments on to the Ash Vale team who were very appreciative.We wish you all the best in your new home, Kindest Regards,Vicky JarmanMarketing Manager
5/5
TrustpilotWe had a great experience
We had a great experience letting through McKenzie Smith, we weren't pressured into completed documents immediately and felt very happy with the customer service we received. Working in lettings myself I know how other agents work so was pleasantly surprised.
Thank you for your kind review Leighann, it's very much appreciated. Best Wishes,Francis WilliamsSenior Lettings Consultant
5/5
TrustpilotHighly recommend to anybody wishing to…
Highly recommend to anybody wishing to sell their property. We were looked after by Pedro who did more than what was expected of him at all times! On the odd occasion where he wasn't available, the rest of the team were equally helpful which made it incredibly easy working with them.. They were always very professional, always on time and the feedback from viewings was very quick following the visit.
5/5
TrustpilotFive Stars All The Way
We were very impressed with the service we received from Mackenzie Smith, the staff were very friendly and always happy to assist. We have no hesitation in recommending Mackenzie Smith they were a pleasure to deal with.
Dear Mrs Baker,Thank you so much for the positive review and for entrusting myself and Mackenzie Smith to deal with your house sale.It appears that in this instance our long distance relationship was a resounding success. Oh, and thank you so much for the Maple Syrup!Lloyd ClarkeSenior Client Manager - Hartley Wintney
5/5
TrustpilotWe sold our property through Mackenzie…
We sold our property through Mackenzie Smith and I have to say they were excellent! Very knowledgeable, plenty of experience and great at pushing our sale through. I cant recommend them enough!
Thank you both so much for your choice of words and kind feedback.It is nice to see you recognise how hard we work here as team and the knowledge we all have. This clearly paid off and I great believer in you get what you pay for.Look forward to selling the next one.Best wishes,James HarrisFleet Branch Manager
5/5
TrustpilotJob Done
Always courteous, always contactable sold our house withing 2-3 weeks before 1st covid lockdown.things fell throughput our house on the market after lockdown ended.sold it 2 days later after 3-4 viewings.job done :)
Thank you for your kind words, I wish you all the best in your new home.Stephen DownAssistant Branch Manager - Farnborough
5/5
TrustpilotBrilliant service
Really happy and would 100% recommend Mackenzie Smith. They are all very professional and Steve Panther helped us throughout and kept us up to date and is quick to respond to enquiries.
Hello Paige,Thank you very much for your time taken to send this review.I trust that you will both be very happy in your new propertySteve PantherFarnborough Branch Manager
5/5
TrustpilotGreat agent to get your house sold
We have used Mackenzie a few times now and each time they have delivered results. They are very organised and get the house sold, following the chain along to successful completion. I wouldn't hesitate in recommending them.
Thank you for the kind words, I'm so glad we got another property over the line for you.All the best,Justin SmithAssistant Branch Manager - Fleet
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