Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBest estate agent in the area
The team at McKenzie Smith have been amazing, and fully supported us in every way throughout the sale of our property. We will be using them again in the future without a doubt! Best estate agents in the area.
AY · 19 February 2021
Agent replied · 29 October 2023
Thank you for posting your feedback of our service provided to you. It’s very important to me that all our clients are provided the very best service, so your kind words mean a great deal. I’m really delighted for you that your sale has now reached a successful conclusion. Best wishes,Simon DredgeBranch Manager - Hook
★★★★★ 5/5
TrustpilotSilvester Way
After 5 months of what should of been a simple move I have finally completed. With having several complications with mortgage offers, Justin has kept me updated throughout the move and has been extremely helpful. Couldn’t recommend Mackenzie Smith enough.
Mr · 18 November 2020
Agent replied · 29 October 2023
We got there in the end! What a journey it has been, but well worth the wait for you. We both kept positive and I believe that is the reason we pulled through.Best wishes and thank you for the review,Justin SmithAssistant Branch Manager - Fleet
★★★★★ 5/5
TrustpilotHelpful and professional throughout. Highly recommend!
The team at MacKenzie Smith were great throughout a challenging process. Great advise regarding what value to market our property for resulting in us accepting an offer in line with our goal. Professionally managed a difficult buyer resulting in successfully exchanging contracts within an ambitious timeframe.
Mr · 19 February 2018
Agent replied · 29 October 2023
Dear Alistair,Thank you for your review. Yes, it was a bit of challenge in moving out of 1st gear, but we got there in the end. I wish you all the best for the future.Kind regards,Steve PantherFarnborough Branch Manager
★★★★★ 5/5
TrustpilotGreat team!
Pedro and the team were very helpful throughout the whole process.
Thomas · 20 November 2022
★★★★★ 5/5
TrustpilotDavid Lake has honestly been the best…
David Lake has honestly been the best estate agent. He dealt with our sale in a professional but friendly manner. He was very easy to talk to and always at the other end of the phone. We recommend him highly.
Mrs · 20 October 2020
Agent replied · 29 October 2023
Thank you.It was a true pleasure acting on your behalf and I look forward to dealings in the future.Kind regards, David LakeSenior Client Manager - Farnborough
★★★★★ 5/5
TrustpilotExcellent Estate Agents!
Steve Panther at Mackenzie Smith has been a pleasure to work with the buying of my property. Very helpful, always went out of his way to help and excellent communication. I would recommend using them in the future.
Warren · 9 April 2021
Agent replied · 29 October 2023
Thank you Warren for your review,It was a pleasure to be able to help you on your first time purchase and I look forward to handing the keys to you.Steve PantherFarnborough Branch Manager
★★★★★ 5/5
TrustpilotJustin was brilliant throughout the…
Justin was brilliant throughout the whole moving process especially given the challenging times with Coronavirus. No complaints from us and would definitely use him again.
Customer · 16 June 2020
★★★★★ 4/5
TrustpilotWell satisfied with my choice of MacKenzie Smith
The initial discussions were well handled and the pricing was competitive. Where they stood out, in my view, was their initiative and drive in pushing through a difficult completion. I was also pleased with regular updates on progress so that I could assist when it was helpful.
Mr · 22 August 2015
Agent replied · 29 October 2023
Dear Mr Cooke, Thank you for your positive feedback. We were very pleased to act for you and wish you well in your new venture.Best WishesSimon Dredge
★★★★★ 4/5
TrustpilotWhat a wonderful jounery with Mackenzie…
What a wonderful jounery with Mackenzie Smith as a first time buyer, Especially thank you Mr Dan and Mr James for his professional support. Much appreciated.
Tommy · 2 December 2022
Agent replied · 29 October 2023
Dear Tommy,I am so pleased you are enjoying the house and delighted we were able to support you through the buying process.Kind regards,James HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotExcellent service from the Mackenzie Smith Team
Justin and the team sold my house within a couple of days and provided a great service throughout the process. Would highly recommend.
Simon · 20 November 2020
★★★★★ 5/5
TrustpilotMackenzie Smith went above and beyond…
Mackenzie Smith went above and beyond to sell our house and find us a new home. Steve and David guided us professionally to find the perfect property. Thank you so much for all your efforts.
Tim · 19 September 2021
Agent replied · 29 October 2023
Thank you Tim and Ann for your loyalty over the last and a half or soI am so glad that we were able to find you your ideal property to then enable your sale with to move forward to the successful completion.Steve PantherFarnborough Branch Manager
★★★★★ 5/5
TrustpilotFantastic service and advice from start…
Fantastic service and advice from start to finish. Despite buying and selling during the pandemic, Simon gave 1st class service and reassurance when needed. We would thoroughly recommend Mackenzie Smith if you are buying or selling in Hook.
Anonymous · 5 February 2021
Agent replied · 29 October 2023
Thank you for your positive feedback. It’s been great to have you as clients and I’m really pleased for you that we have got you moved in time for the stamp duty holiday as planned! Best Wishes, Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotJustin worked hard to sell my house.
Justin worked hard to sell my house and kept me informed at all times. His help and guidance were the reason that I was able to sell my house in a reasonably difficult market. I would recommend Mackenzie Smith as a good, honest estate agency.
Mr · 20 December 2017
Agent replied · 29 October 2023
Andrew,It has been a pleasure working with you, I enjoyed the banter along the way and have it in my diary to contact you when my team (Reading FC) play your team (Preston FC) at Madejski Stadium.Have a great Christmas and New year.Best Regards,Justin Smith,Senior Client Manager - Fleet
★★★★★ 5/5
TrustpilotHighly Recommend. A great experience
Paul took on my case after Gavin left and was very professional and helpful throughout the process. He was always there to chase anything up and answered calls/emails within a very short time frame. I highly recommend Mackenzie Smith.
Georgia · 14 October 2020
Agent replied · 29 October 2023
Hi Georgia, It was my pleasure to help you and James buy your first house.Regards, Paul PhelanYateley Branch Manager
★★★★★ 5/5
TrustpilotFinding the right property- Great Service
Mackenzie Smith were very helpful in assisting us with finding the right property that met our needs. The process from start to finish was very easy and Mackenzie Smith ensured that all questions were answered quickly and effectively.Would be happy to use their services again.
Hollie · 21 August 2017
Agent replied · 29 October 2023
Dear Hollie and Jordan,Thank you for your review. It is very much appreciated.I am sure you will enjoy living in the house. It is a super property and the owner is really lovely.Kind regards,Michael ClarkeLettings Director
★★★★★ 5/5
GoogleExcellent service from Tom Knight at McKenzie Smith Aldershot, very responsive, professional and helpful. Contacted us with a house he thought we might like which we ended up purchasing, look forward to using again in the future.
Douglas · 26 March 2021
Agent replied · 31 May 2023
Hi Douglas, thank you so much for your review, it really is appreciated. We are pleased we could help you find the right match. Best wishes from Tom and all the team.
★★★★★ 5/5
TrustpilotExcellent service
Very impressed with the service recieved by the Ash Vale branch. They marketed the house very well, had lots of viewings arranged. House was sold within 6 weeks. Would recommend.
Mrs · 30 August 2015
★★★★★ 5/5
TrustpilotVery smooth purchase
I recently purchased a house through Mackenzie Smith in Farnborough. The whole process was smooth from viewing through to completion and the staff were very polite and professional. I would definitely consider using them as agents in the future if and when I come to sell.
PHILIP · 25 August 2015
Agent replied · 29 October 2023
Thank you Mr Hounsell for your kind reviewWe wish you every success in your new house and good luck with the move-in today.Best WishesSteve Panther
★★★★★ 5/5
TrustpilotValued local expertise
I have used MacKenzie Smith for each house move for just over 20 years. Having a local agent with excellent local knowledge is invaluable and their honest advice throughout enabled a sale that suited me, and my buyer, perfectly.
Miss · 12 September 2020
Agent replied · 29 October 2023
Thank you for your positive review of our services. It was great to have you as our client once more and a pleasure to be of service to you. I’d like to personally wish you well with your new property and if you are ever in need of my advice, I’d be delighted to hear from you. Best wishes,Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotFrom the outset of our selling /buying…
From the outset of our selling /buying experience Nick Kirby of the Ash Vale office kept us fully informed and he and Darren Allett dealt with any hiccups that arose promptly and efficiently.Nick appears to really care about the welfare of his clients during what could be a stressful experience.We would have no hesitation to recommend him and his colleagues at the Ash Vale office to any of our friends.
Anonymous · 5 December 2020
★★★★★ 5/5
TrustpilotFantastic Service
Fantastic service from beginning to end.Paul & Pedro kept us informed at every moment and gave great advice.Very happy with the service.
Mr · 4 December 2020
★★★★★ 5/5
TrustpilotI have given Darren Penny five star …
I have given Darren Penny five stars for the sale of my house. His manner was straight forward and professional and he handled the buyers very well. Also the members of his team were supportive and gave me good advice at the ash vale office.
Miss · 31 December 2016
Agent replied · 29 October 2023
Dear Miss Hurlock,Thank you for your initial instructions to help with the sale of your property and thank you for your kind feedback. Good luck with the future.Best wishes,Darren PennySenior Client Manager
★★★★★ 5/5
TrustpilotJustin & the team have been Amazing
Justin & the team have been Amazing! Professional & responsive through out the sale of our house. I would recommend MacKenzie Smiths as they provide a fantastic service giving good, sensible advice and are not pushy like other estate agents. Thanks for everything!
Mrs · 16 November 2018
Agent replied · 29 October 2023
Dear Mrs Harman,I'm so pleased for you both and wish you all the best in your new journey, do think of me having to carry on feeding Alfie tuna everyday.All the best,Justin SmithSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotExcellent Service
Andy at Mackenzie Smith handled the rental of our property impeccably .He made the process very easy and was always on hand for advice and support
Laura · 12 October 2022
Agent replied · 29 October 2023
Hi Laura,Thank you for taking the time to write this review. It's been a pleasure the help you secure tenants for your property and thank you for using Mackenzie Smith to do this for you.Kind Regards,Andrew TraversSenior Lettings Manager
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