Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFast and Professional service
Fast and Professional service. We are very pleased and grateful.We wanted to sell a land in Guildford. We could sell easily and quickly with McKenzie smith. Staff are amazing and proactive to support us. They have guided and facilitate the sell until the completion.Thanks McKenzie smith!
DR · 27 March 2019
Agent replied · 29 October 2023
Dear Mr Tamilson,Thank you for allowing us to act on your behalf and sending all of the information back so promptly. This allowed us to exchange in less than a week from accepting the offer. I'm delighted we were able to facilitate this for you and wish you all the best for the future.Darren AllettAsh Vale Branch Manager
★★★★★ 4/5
TrustpilotOverall a good experience of purchasing…
Overall a good experience of purchasing our house through MacKenzie Smith. They were flexible to our viewing time needs (around our daughters schedule) and have been very proactive in ensuring the exchange and completion happened as quickly as possible. Enjoyed dealing with Simon and Kris. Thank you.
Mr · 5 July 2018
Agent replied · 29 October 2023
Dear Mr and Mrs Lucas,Thank you for leaving us with a great review. It was a pleasure to deal with both your sale and purchase, and I am sure that you will be very happy in your new home. If I can ever be of further assistance please contact me any time.Many thanks,Simon Dredge Hook Branch Manager
★★★★★ 5/5
TrustpilotAlthough we sold our property through a…
Although we sold our property through a different agent we purchased our new property through Mackenzie Smith. Right from our first correspondence with Gavin we felt very comfortable. From negotiation and our offer being accepted up to completion the guys were always there to help. Thank you.
Mr · 20 June 2018
Agent replied · 29 October 2023
Dear Mr and Mrs Roderick,It is great to hear that you are happy with our service, it's hugely important to us as an agency for both our buyers and vendors.Thanks for taking the time to leave a review, it is much appreciated. All the best.Gavin FrySenior Client Manager - Yateley
★★★★★ 5/5
TrustpilotBrilliant Team
I could not be happier with Ali from Mackenzie Smith. He has been incredible throughout the buying process. He is on top of all the paperwork and frequently checks in and updates me on the process. Absolutely fantastic!
Caitlin · 9 August 2021
Agent replied · 29 October 2023
Caitlin,You have been so understanding with everything and It is a pleasure to work with you throughout the buying process! I wish you the best in your new home!Thanks,Alastair HollandSenior Client Manager - Aldershot
★★★★★ 4/5
TrustpilotFriendly, helpful staff
The staff are polite, friendly and always available to discuss anything you need
Janet · 27 January 2024
Agent replied · 24 August 2024
Hi Jan, I am glad that, despite the bumps in the road, we got you moved in the end! I'm so pleased too, that we sold you a property that with some tlc., should become your dream home. I wish you all the best for the future.Kind Regards,Paul PhelanYateley Branch Manager
★★★★★ 5/5
TrustpilotThoroughly recommend
Amazing service from Steve Panther at Mackenzie Smith. Amazing knowledge and experience and always calm and collected. Nothing was too much for him to manage, even when selling a house during a global pandemic! Hugely grateful for all his advice and patience.
Caroline · 26 August 2020
Agent replied · 29 October 2023
Thank you so much for your kind words, it was a long process but we got there! Best wishes, Steve PantherFarnborough Branch Manager
★★★★★ 5/5
TrustpilotExcellent do not give up when things get tricky
I have to commend John and Jason. It took a year to sell my mums property and we lost a couple of buyers through no fault of theirs, but each time they picked themselves up and went again. Very professional, a credit to the name of estate agents
Phil · 16 March 2017
Agent replied · 29 October 2023
Dear Phil,It has been an absolute pleasure acting for you in this very emotional time and it has been a roller coaster ride for everyone. Jason and I are so pleased we have got the sale through for you and I would like to wish you and your family all the best for the futureBest regards,John MundayBranch Manager
★★★★★ 5/5
TrustpilotThank you to the team at Yateley for a…
Thank you to the team at Yateley for a very smooth, quick and efficient process! It was an absolute pleasure. Always friendly and willing to help. Thank you once again for making buying my first home on my own so easy.
Miss · 27 November 2020
Agent replied · 29 October 2023
Thank you so much for the review, it was an absolute pleasure in helping you buy your first home. We at Mackenzie Smith pride ourselves in offering a 5* service every time to both our clients and buyers. Hope you enjoy your first Christmas and may I wish a happy new year!Pedro Barros Senior Client Manager - Yateley
★★★★★ 5/5
TrustpilotFirst time buyer
First time buyer so I had a lot of questions and was in a rush to get things finalised due to personal circumstances and they were so helpful! Very professional even with me on their case every day! Highly recommend!
Harley · 18 February 2021
Agent replied · 29 October 2023
Thank you for the kind words. I look forward to handing over the keys!Best wishes,Stephen DownAssistant Branch Manager
★★★★★ 5/5
TrustpilotSimon and Kieran at the Hook branch are…
Simon and Kieran at the Hook branch are super. They have become friends on our house selling journey! Thank you so much for being fab and helping us sell our loved cottage and buy our new home. We wholeheartedly recommend Mackenzie Smith.
Claire · 10 August 2020
Agent replied · 29 October 2023
Dear Claire, Thank you for your very kind and positive review. Kieran and I are delighted for you and we know that you and your family are really going to enjoy your new home. We look forward to seeing you on moving day. Simon DredgeHook Branch Manager
★★★★★ 4/5
TrustpilotA rocky start...
Started off with a bad experience and confusion from an associate at the start, but once the branch manager was engaged, the whole experience greatly improved and provided a good response. He kept me informed with progress and was good to liaise with the seller through him.
Mr · 26 January 2018
Agent replied · 29 October 2023
Dear Paul,Thank you for your review, it was a pleasure to deal with you.Best regards,Steve PantherFarnborough Branch Manager
★★★★★ 5/5
Trustpilot3 Bed Lettings
Following contacting Mackenzie & Smith and speaking to Jayne Johnson in the lettings Dept I was very impressed with her professionalism. A property visit was quickly arranged followed by signing of documents and moved in shortley afterwards .I would highly recommend contacting Jayne for your letting enquiries .
Andrew · 25 October 2016
Agent replied · 29 October 2023
Dear Andrew,Thank you for taking the time to review our services. I hope you will be very happy in your new home.Best Wishes,Jayne JohnsonSenior Lettings Consultant
★★★★★ 5/5
TrustpilotFrom the outset Darren made us feel at…
From the outset Darren made us feel at ease outlining the process and making it a good experience. All the procedure was explained in clear and understandable language.
David · 8 November 2019
★★★★★ 5/5
TrustpilotWe found Mackenzie smith Very helpful…
We found Mackenzie smith Very helpful and supportive throughout this purchase. It was a repossession and nothing was too much trouble for any of them. I would recommend this estate agent to anyone and we will be definitely using them again. We received an excellent service.
Connie · 26 October 2018
Agent replied · 29 October 2023
Connie,Thank you for your review. It was a pleasure working with you and your sister in getting the purchase through to completion.I look forward to dealing with you again in the futureKind regards,John MundayAsh Vale Branch Manager
★★★★★ 5/5
TrustpilotFantastic
We had to find somewhere to live and quick. Mackenzie Smith were amazing, so helpful with the process and have such friendly customer service. Any problems we had or question were dealt with straight away.Would use them again and recommend to anyone for great customer service and reliability.
Laura · 8 June 2016
Agent replied · 29 October 2023
Dear Laura,Thank you, it’s always good to hear comments about our service from satisfied tenants.Pleased that you are settling into your home,Best Wishes,Jayne
★★★★★ 4/5
TrustpilotStephen at Mackenzie Smith Farnborough…
Stephen at Mackenzie Smith Farnborough was always happy to answer any questions and made the buying of my mums house run smoothly.
Mrs · 26 June 2021
★★★★★ 5/5
TrustpilotEverything Andrew Travers and the…
Everything Andrew Travers and the Mackenzie Smith team said would happen did, perfectly, smoothly, and professionally. I am so surprised how fast and faultless the process was. If I need to speak to someone they respond straight away. Andrew T. left nothing unplanned, which made a delightfully easy process for my part.100% for effort, professionalism and attention to detail.
Mark · 22 December 2022
★★★★★ 5/5
TrustpilotProcess was easy and they communicated…
Process was easy and they communicated everything at every step. Thanks Andrew for all your help
Mr · 31 May 2022
★★★★★ 5/5
TrustpilotVery pleased with the service received…
Very pleased with the service received from Simon at Mackenzie Smith. Very knowledgable and became my strategic advisor to aid the sale of my property in such an unpredictable market.
Sarah · 26 August 2022
Agent replied · 29 October 2023
Dear Sarah,Thank you for providing your kind review. It was great to assist you in your sale and I hope it goes without saying that you can call on me any time if you ever need any further property advice.All the very best,Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotI had an excellent and enjoyable …
I had an excellent and enjoyable experience with the company thanks to Jason and Darren. They were very professional and always availible throughout the process.Very pleased indeed, highly recommend to everyone.
Mr · 29 September 2017
★★★★★ 5/5
TrustpilotMackenzie Smith provided us with a…
Mackenzie Smith provided us with a great customer service throughout our rental process, specially Andrew Travers who was very professional. He was most attentive and always responded to our concerns quickly. Highly recommended, 5 starts!!!
E · 22 December 2021
Agent replied · 29 October 2023
It's been a pleasure and thank you for taking the time to write this review for me.All the best and I hope you enjoy your new home.Kind Regards,Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotHelpful, caring and personal service
We have recently purchased our first property and without the guys at Mackenzie smith I feel it would've taken a lot longer and been a lot more stressful! They made us feel like we weren't just a number and that they really care about helping us with the purchase of our property. If in future we ever wish to sell we would most definitely be using them, and would recommend them to all our friends and family. Five star service that I couldn't fault!
Lorrin · 13 November 2015
★★★★★ 5/5
TrustpilotHighly recommended
Excellent service and support from Pedro and the team. Honest and clear assistance and fast responses every time. Not your usual Estate Agent experience - SO much better!
Miss · 6 September 2019
★★★★★ 5/5
TrustpilotHouse Sale
From the first visit and first consultation, we were impressed by their total professionalism and friendliness. We felt the company were big enough to deal with all aspects of our sale, but small enough to feel that we were their only clients. Certainly would recommend them to anyone.
Barry · 27 September 2015
Agent replied · 29 October 2023
Dear BarryIt was a pleasure acting for you. Our ethos is to provide the coverage large companies offer, but give a personal service, advising and updating you along the moving process. I am sure you will be very happy in your new home.John MundayBranch Manager, Ash Vale
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