Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEstate agents that go the extra mile
I highly recommend Mackenzie Smith. Stephen Down at their Farnborough office is a real asset to the team. He really went the extra mile when our move got complicated and helped push everything forward as efficiently as possible.Nothing was too much effort and they worked around our schedule from the initial viewings to completion. Communication was excellent and everyone was very professional.If you use Mackenzie Smith you will be in safe hands.
Samantha · 5 March 2020
★★★★★ 5/5
TrustpilotExcellent Service - Great Team
An excellent, professional team. Regardless of which member of Mackenzie Smith you talk to they always know your file, are up to date on the details and provide great communications and updates. They're quick to act and put their client first. Great Service! Thanks everyone
Mr · 9 May 2016
Agent replied · 29 October 2023
Thanks Ed & Stephanie for your kind words. Congratulations on your exchange at Ewshot Gardens. We look forward to handing over the keys to your brand new home.RegardsJames
★★★★★ 5/5
TrustpilotHi Darren
Hi DarrenMany many thanks for handling the sale of my home, I knew I had chosen the right Estate Agent from the outset, you instilled confidence immediately and gave me honest accurate market advice, you handled the the sale from the very beginning to completion in the most professional way.I would have no hesitation in recommending you to all my family and friendsBest regardsSimon
Simon · 28 December 2021
★★★★★ 4/5
TrustpilotVery helpfull on the phone
Very helpfull on the phone, from the dealings i had with them threw the process they appear very on the ball. Only draw back for us was trying to get viewings at unsociable times/days but hey i guess everyone cant work on a sunday.
First · 15 May 2017
Agent replied · 29 October 2023
Morning Shane and Joanne,Thank you for taking the time to leave a review, it is much appreciated. As you say it's nice to have a day off now and then, but rest assured if our vendors were not comfortable accepting the Sunday viewing, I would have been more than happy to put on the suit and show you around myself. So pleased you and the vendors clicked on the viewing which subsequently led to the successful purchase of your first home.I hope you are both very happy in your new home and wish you all the best for the future.Kind regards,Gavin FrySenior Client Manager
★★★★★ 5/5
TrustpilotThe agent is very well and follow up…
The agent is very well and follow up closely to the status. Their speed are very fast and quick that help us the complete the tenant in a short period.
Chris · 21 March 2022
Agent replied · 29 October 2023
Hello Chris,Thank you for the review, it was a very quick turn around and I am happy we managed to make this happen for you.Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotGenuine, reliable and how agents should be.
I bought my very first house through Mackenzie Smith 4 years ago and from that experience returned for its sale and the purchase of my second.All the team were amazing, but Jason particularly went above and beyond and was there to pick up the phone every time.If you want an honest, reliable and personal experience where you feel like your house is their only priority, then I strongly recommend you select Mackenzie Smith as your agent.
David · 16 March 2017
★★★★★ 5/5
TrustpilotSale's through Mackenzie Smith…
Jon Lacey our advisor was an absolute pleasure and joy.His personality and experience shine's through.He was with us every step of the way.Always at the end of a phone if needed.Came to pick up mail whilst we were on holiday.Fantastic manGreat companyBrilliant service
CustomeChris · 13 March 2018
Agent replied · 29 October 2023
Hi Chris,Thank you so much for your kind words. It has been a genuine joy acting for you and a pleasure getting to know you.Regards,Jon LaceyFleet Branch Manager
★★★★★ 5/5
TrustpilotPurchase
Excellent service, Louise was a great help in asking the sellers questions on our behalf. She made the purchase as straightforward as possible. Would recommend / use again.
Mrs · 16 December 2016
★★★★★ 5/5
TrustpilotCouldn’t fault the service from start…
Couldn’t fault the service from start to finish. I was kept informed every step of the way. We made dicisions together fromphotos of my house to the process of showing potential buyers around/feedback. It wasn’t an easy year to sell a house due to Covid but we got there and it was definitely due to help and dedication - and now I get to live in my dream house
Emma · 13 November 2020
★★★★★ 5/5
TrustpilotOnce again it was a pleasure dealing…
Once again it was a pleasure dealing with MacKenzie Smith, my properties were in the Ash area, without exception all of the staff in that office, negiotators, managers, admin support, were outstanding. Very helpful and knowledgeable, about the selling process from viewings to completion, always accessible and prompt to respond to calls and emails. Their knowledge of the local area and housing market were exceptional.I wouldn't hesitate in recommending them.
Julia · 20 July 2020
★★★★★ 5/5
TrustpilotWell
Well, it's taken a long time, but we're there at last. Exchanged yesterday. The team were very good, always helpful & considerate. Wasn't their fault it took so long, just the way things happened.
Mrs · 17 June 2021
Agent replied · 29 October 2023
Thank you so much for the lovely review. We're over the moon to have got to completion for you.Best wishes,Stephen DownAssistant Branch Manager - Farnborough
★★★★★ 5/5
TrustpilotMark Wilson of Mackensie Smith is a…
Mark Wilson of Mackensie Smith is a most excellent estate agent. He is always friendly, helpful and knowledgeable. He arranged for us to view our house on many occasions and was always pleasant and discreet. We like him very much.Roy’s
Mrs · 11 September 2019
Agent replied · 29 October 2023
Dear Mrs Malarkey,It was a pleasure dealing with both yourself and your husband. I am so pleased we have managed to find you the property you wanted, with the garden and view, enjoy.With kind regards,Mark WilsonSenior Client Manager - Hartley Wintney
★★★★★ 5/5
TrustpilotThis is a management company that goes the extra mile.
This is a management company that handles everything with efficiency, common sense and an attitude that nothing is too much trouble. We have used them for 5 years now and it has been totally stress free. Great staff and good management.
Mrs · 17 February 2019
Agent replied · 29 October 2023
Dear Katie,Thank you very much for taking the time to leave your review, it is very much appreciated.Dealing with such a beautiful apartment is a real pleasure.Kind regards,Francis Williams,Senior Lettings Consultant
★★★★★ 5/5
TrustpilotHook Team
Simon and the Hook team managed the sale of my property , with professionalism and always a friendly face, I could not fault them.
James · 28 October 2022
Agent replied · 29 October 2023
Dear James,Thank you for your review. Your feedback is much appreciated and we wish you all the very best.Kind regards,Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end. Andy at the Fleet branch was very professional and on the ball, I couldn't thank him enough for making our journey so smooth from putting our house on the market to finally exchanging. Highly reccommend.
Mrs · 16 November 2018
Agent replied · 29 October 2023
Thank you Nicola for the review. It was a pleasure to assist you and Rob in your move and I am so pleased that we goT there in the end. I wish you and your family all the very best in your new home!Kind regards,Andy MoranSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotDan Franklin and all the team at Fleet
Dan Franklin and all the team have made this very difficult and stressful move that little bit easier.Keeping me updated on the things that I need to know.Thank you so much to team Fleet..
Flowers · 27 April 2021
Agent replied · 29 October 2023
Thank you so much for your kind words. We wish you the best in your new home!Dan FranklinSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotIt was a long hard slog selling the…
It was a long hard slog selling the house. Corona virus was the greatest impediment. When everything got stacked against us the team at Mackenzie Smith worked through it to achieve the sale. First Class Team
John · 6 November 2020
Agent replied · 29 October 2023
Dear John, It was a pleasure to deal with you and the family for the 2nd time. It’s a shame you are moving away. See you on the 9th for move day. Kind regards, Jason BowdenAssistant Branch Manager - Ash Vale
★★★★★ 5/5
TrustpilotI had a best service from mackenzie smith ash vale brach
I been dealing with many estate agent in passed 15 years in my opinion mackenzie smith ash vale brach team is fantastic.My Expierince from first viewing to exchange been excellent I been dealing with John Monday and his colleague they were absolutely fantastic.
Mr · 10 October 2016
Agent replied · 29 October 2023
Dear Mr Parmar,It was a pleasure meeting you from the start, not only advising you of the progress with the solicitors, but also allowing me to advise you on your future plans with the property.I look forward to seeing you again soon,John Munday Branch Manager
★★★★★ 4/5
TrustpilotHouse selling
Our estate agent helped to make a stressful experience less worrying as we were confident his actions were in our best interests. He took note of our wishes and tried his very best to push through our house sale as quickly as possible.
Mrs · 2 October 2016
Agent replied · 29 October 2023
Dear Linda & Rosemary,Thank you for your positive review, we really appreciate it.I’m really pleased we finally exchanged contracts, it’s been a pleasure dealing with you both.Kind regards,Jason BowdenAssistant Branch Manager
★★★★★ 5/5
TrustpilotExcellent from start to finish
I would Highly recommend Mackenzie Smith to anyone wanting to buy locally. Their market knowledge is second to none! They are professional, accomodating and always available. From start to finish I've been exceptionally pleased.
Karin · 24 April 2021
Agent replied · 29 October 2023
Thank you so much for your very kind review Karin. I’m really pleased to learn that you were happy with the service we provided. The fact that you would recommend us to others is really appreciated.All the very best with the future.Kind regards,Kieran EganSenior Client Manager - Hook
★★★★★ 5/5
TrustpilotCouldn't have asked for a better person…
Couldn't have asked for a better person to guide me through my first letting. Andy took on board my personal situation and guided me through everything perfectly, Cheers Andy
Chris · 1 March 2022
Agent replied · 29 October 2023
Hello Chris,Thank you for taking the time to write this review and its been my pleasure to help you.I hope you are enjoying your new home and settling in.All the best.Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotGreat service
Throughout the whole process, the agent (Andy Moran) and the company were fantastic. They kept us informed with everything and gave us advice all the way to the end. Great communication and professionalism. Thanks for a smooth and quick completion.
Mr · 11 May 2019
Agent replied · 29 October 2023
Thank you so much for your very kind review. I have to say that you have been an absolute pleasure to deal with from start to finish and I am so happy we have moved into your first home. Wishing you all the best in the future.Kind regards,Andy MoranSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotHelpful and professional
I was selling my property in the UK but corresponding mainly from Spain. I found the whole experience went very smoothly and my main contact, Steve, to be very helpful. I would have no hesitation in recommending Mackenzie Smith to anyone considering moving.
Sandy · 1 July 2016
Agent replied · 29 October 2023
Thank you SandyIt was a pleasure working with you.Thank you for choosing Mackenzie Smith and I wish you the very best of luck in Spain.Kind regardsSteve
★★★★★ 4/5
TrustpilotMackenzie Smith looked after the sale…
Mackenzie Smith looked after the sale of our property. Through their marketing of the property we had a number of viewings which resulted in an offer close to the asking price in a relatively short period of time.They kept us up to date throughout the sale process and acted as an effective go-between us and our buyers.I would recommend them to anyone considering selling a property.
Customer · 6 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
