Trusted Agent profile · Aldershot
★★★★★
1,922 reviews across 2 platforms
122 Victoria Road, Aldershot, GU11 1JX
Mackenzie Smith's office in Aldershot, at 122 Victoria Road, is rated 4.9 out of 5 across 1,922 reviews on two platforms, including 27 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Mackenzie Smith Aldershot hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aldershot.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
TrustpilotService was always friendly
Service was always friendly. Response to emails and phone calls was good, Paul always returned calls as soon as he was available.Paul offered good advice and guidance through the process.
Hi Caren, Thank you for your kind review, I hope you and your family enjoy Christmas and have many happy years in your new home.Kind Regards,Paul PhelanYateley Branch Manager
5/5
TrustpilotTenant-Farnborough
Michael and his team were professional, courteous and quick to respond to any issues
Dear Sampath,Thank you for your review it is greatly appreciated.It was always a pleasure dealing with you throughout your tenancy and would like to wish you all the very best for the future.Kind regards,Michael ClarkeLettings Director
5/5
TrustpilotPaul and Dan acted on behalf of our…
Paul and Dan acted on behalf of our seller.Without their help our purchase would have taken considerably longer.I found them extremely professional and would not hesitate in recommending their services
Thanks for your review Paul. It was a real pleasure to help you and your family move to Yateley. Have a great Christmas!Kind Regards,Paul PhelanYateley Branch Manager
5/5
TrustpilotThe staff are all wonderful and do a…
The staff are all wonderful and do a great job. They kept us up to date with everything, even when solicitors didn’t Thank you for everything
Thank you for your review, Caroline, and congratulations to you and the rest if the family.It has been a pleasure handling the sale of your family home. Knowing that a new family from Ukraine are moving in to raise their family is simply fantastic. I wish you and all your family the very best in the future.Kind regards,Celia MarkhamAssistant Branch Manager - Camberley
5/5
TrustpilotVery professional service from…
Very professional service from valuation to the sale of the property. Particularly liked that all the sales team came and viewed the property so all had a good understanding of the layout and features etc. Kept us up to date with the sale progress and kept on top of the other parties in the chain. Excellent all round service.
Thank you for taking the time to write a review. It was an absolute pleasure to deal with you both from start to finish! We wish you luck with your new life in Dorset and all the very best for the future.Kind regards,Andy MoranSenior Client Manager - Fleet
5/5
TrustpilotFantastic!!
5 star service very professional would highly recommendA big thank you to Simon (Hook branch)👍
Thank you for the positive review Phil, we really appreciate you taking the time to do so. Do pop in to the office if you are ever passing!Best regards,Simon DredgeBranch Manager
5/5
TrustpilotGood Teamwork
Steve and the rest of the team were really good.Accompanied every viewing, and more importantly they followed up every single viewing for feedback.Communication was great at all times. The sale went very smoothly. Couldn't fault them.
Thank you Bryan for your kind review.I wish you all the best going forward with your new life out of the “Rat Race”.Steve PantherFarnborough Branch Manager
5/5
TrustpilotIt was very pleasant experience from…
It was very pleasant experience from the beginning til end..Justin and Paul was dealing professionaly.Me and my wife are very amazed ,,I will recommend them
5/5
TrustpilotComplete transparency and solid advice
Complete transparency and solid advice, thanks to Stephen at Mackenzie Smith in Farnborough
Thank you for your kind words, it was a pleasure to act for you on your recent sale.Thank you so much for the business. All the best for the next chapter of your lives.Stephen DownSenior Client Manager - Farnborough
5/5
TrustpilotPurchase from Mackenzie Smith
We are in the process of completing a purchase from Mackenzie Smith and Paul at the agency has been nothing but supportive, very approachable and been nothing but understanding in what has been a very trying time for us. Would recommend using them as an estate agent.
Hi Charlotte, I am so pleased we could finally get to exchange last week, I think you have bought an amazing family home and wish you many years of happiness there.Paul PhelanYateley Branch Manager
5/5
TrustpilotPurchase
Davis has been wonderful, many thanks
Thank you for your comments, I feel sure you will be very happy in your new home.It was a pleasure dealing with you.Best wishes,David LakeSenior Client Manager - Farnborough
5/5
TrustpilotTotal presence at all times
Total presence at all times. Always available for anyquestions and their customer service was outstanding.I would happily recommend and thoroughly recommendMackenzie SmithLyndy Lifford CBE
Thank you for your kind review Lyndy. Working with you on the sale of your land has been an absolute pleasure. As you know, we will always be available to help in any way we can moving forward, so please don’t ever hesitate to give us a call any time.I wish you and your family all the best for the future.Kindest regards as always, Katherine Gray Land Director LL.B (Hons) LPC
5/5
TrustpilotWe had a really positive experience…
We had a really positive experience with our house move with Mackenzie Smith, both Kieran Egan for our purchase and Simon Dredge for our sale. They both went above and beyond and helped keep things moving along with the solicitors. Their communication was fantastic and no question asked was too much.
Dear Amy,Thank you for your very kind words, we really appreciate it. Kieran and I are both delighted to have got you moved and we’d love to see your new home once you’ve completed the works!All the very best,Simon DredgeHook Branch Manager
4/5
TrustpilotEfficient and good communicators.
Polite and pleasant staff. Kept updated throughout, really easy to communicate with.
Thank you Debbie, I appreciate yourself and your brother choosing us as your estate agent. I am pleased we reached the point of exchange.All the best for the future.Kind regards,Brian LaneYateley Branch Manager
5/5
TrustpilotGavin Fry made selling my house so easy for me
From the moment I started to work with Gavin Fry he kept me informed at every stage of my house sale and gave me confidence that I was in good hands. I found the experience very attentive without being intrusive which made the sale so much easier as I was so far away from the property I was selling.
Hi Mrs Knight,Thanks for the really nice review. It’s everything I wish to hear from my sellers.Good luck with the future investments, it’s been a pleasure.Kind Regards,Gavin FrySenior Client Manager - Yateley
5/5
TrustpilotNick and Yasmin have been great
Nick and Yasmin have been great throughout the sale of my house. Very helpful and always available to answer any questions or deal with any concerns I have.
Hi Michael,We do appreciate your review and are so glad you were pleased with the service and communications that we provided.Once more, thank you for the opportunity to assist you with your sale.All the best,Nick KirbyAssistant Branch Manager - Ash Vale
4/5
TrustpilotJason was very professional and kept us…
Jason was very professional and kept us updated during our very long sale!
Thank you for your kind review and of course for instructing us on a multiple agency basis. Our persistent phone calls paid off and I wish you all the best.Kind Regards,Jason Bowden,Assistant Branch Manager - Ash Vale
5/5
TrustpilotVery professional efficient service…
Very professional efficient service from Andrew and Jenny. Secured new tenants in good time and handled the changeover very well
Hi Graham,It's great to continue working with you after all these years. I am glad to hear that you remain happy with the service we provide.If you need me to help with securing tenants for your other properties, do get in touch - you know where I am!Kind regards,Andrew TraversSenior Lettings Manager
5/5
TrustpilotFantastic experience
The team was super professional and very proactive. They contacted me straight away after my inquiry and organised several viewing explaining everything so clearly to me as i am a 1st time buyer. the process was very smooth. they guided me through the application process and the mortgage offer. I had a fantastic experience
Thank you for your kind review. I look forward to the completion day and handing the key to your new property. Kind regards, Steve PantherFarnborough Branch Manager
5/5
TrustpilotGreat service and always available
I recently moved to the UK from Denmark and was so lucky to get a rental flat through Mackenzie Smith. As you may imagine there are a lot of things to get sorted when moving to another country, so having the process run as smooth as it did was a great help.I will have no problem working with them in the future.
Hi Jacob,I’m pleased that you found the experience of letting in the UK stress free. Best wishes in your new apartment,Jayne
5/5
TrustpilotExcellent Customer Service
Excellent Customer Service, Keeping us up to date all through the process from the beginning to the end. It was a pleasure dealing with Dan Franklin- He was very professional, experienced, and helpful. Highly recommend. We bought this house through Mackenzie and now sold it through them - that says it all!
Dear Mr and Mrs Katarya,Thank you for your kind words. We’re delighted that you were happy with the service you received.It has been a pleasure to assist you with the move.Kind regards,Dan FranklinSenior Client Manager - Fleet
5/5
TrustpilotGreat experience
We had a great experience with Simon at Mackenzie Smith Hook office during the purchase of our new property. He was extremely helpful, quick to respond to emails and phone calls and seek answers to our queries. Very professional and we would highly recommend.
Dear Mr Richardson & Miss Jeffe,Thank you for posting your positive review. I’m delighted that I was able to assist you in your purchase and I have very confidence that you will be happy in your new home.All the best,Simon DredgeHook Branch Manager
5/5
TrustpilotHelpful, friendly and professional
I dealt with various members of their staff and they all seemed to know where the sale was, very helpful and friendly at what is THE MOST Stressful thing to do. From showing the property, twice on the same day!!!, through the purchase process, dealing with very difficult sellers, right up to collecting keys on the day of my move.
Hi Amanda,Thank you for your kind review. It has been a pleasure working with you and we all wish you every happiness in your new home.Kind regards,John MundayAsh Vale Branch Manager
5/5
TrustpilotCan not be faulted
Steve and his team could not be faulted. From listing to eventually selling communication was fluid. The help and advice that was given helped relieve some of the stress of buying and selling a property.
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Tell us what you need and we'll put you in touch. Mackenzie Smith Aldershot hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aldershot.
