Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNick was professional throughout and…
Nick was professional throughout and was always on hand to offer advice and reassurance etc. Top service
Rob · 9 March 2020
Agent replied · 29 October 2023
Hi Rob and Justine,Many thanks for taking the time to leave this review. It was a pleasure to work with you and very pleased to have been able to help you with your sale. I hope your onward purchase goes well and you are in your new family home without too much of a delay.All the best, NickNick KirbySenior Client Manager
★★★★★ 5/5
TrustpilotHighly recommended
It's daunting to purchase a property, but Justin and Paul were amazing from start to finish. Great service and very professional. Paul is always at the end of the line. Highly recommended.
Mr · 28 January 2023
★★★★★ 5/5
TrustpilotThanks to Simon and his team
Hi after meeting Simon Dredge at a previous viewing and seeing his level of customer service, he helped me find the perfect house. He knew exatly what we wanted by just meeting us for the first time.I cannot recommend him highly enough and he made the whole process from finding a house to moving in as smooth as possible.I recommend him and his team and cannot thank them enough.
Mr · 14 September 2017
Agent replied · 29 October 2023
Dear Mr Singh,Thank you for your positive review. It was a pleasure handling your purchase and I’m pleased that I was able to find you the right property for you and your family. If I can do anything to help you in future please pop into the office anytime.Simon Dredge Branch Manager
★★★★★ 5/5
TrustpilotHouse purchase Farnborough Hampshire
Steve provided excellent service and support in the purchase of our new home.
I would highly recommend Mackenzie Smith Farnborough.
Thanks Steve!
Vincent · 27 September 2015
Agent replied · 29 October 2023
Thank you Vincent for your kind review, good luck to you and your family in your new house.I look forward to catching up again when you are ready for re-sale.Steve PantherAssistant Manager, Farnborough
★★★★★ 5/5
TrustpilotGreat service from start to finish from…
Great service from start to finish from the whole team. Always made time to talk things through and provided updates/feedback along the way. Would recommend and have used them again
Mr · 23 April 2024
Agent replied · 24 August 2024
Hi,Mr. Greenwood, thank you so much for taking the time to write such a kind review of our service. We enjoyed working for you and look forward to doing so again.Kind Regards,Toni ScrivenSales Negotiator
★★★★★ 5/5
TrustpilotPaul was great to work with
Paul was great to work with. We would absolutely recommend him.
Jessica · 20 July 2021
Agent replied · 29 October 2023
Hi Jessica, really pleased we got you moved within 2 months, just goes to show it can be done.Enjoy your amazing new adventure.Paul PhelanYateley Branch Manager
★★★★★ 5/5
TrustpilotWe switched to Mackenzie Smith when our …
We switched to Mackenzie Smith when our previous agent were not able to manage to get us the viewings required for a sale.Mackenzie Smith managed to get an offer on our first viewing with us which turned out to be our buyers. We have just exchanged and are looking forward to moving next week.Mackenzie Smith were very informative throughout the whole time and very easy to work with.
Mr · 22 January 2018
Agent replied · 29 October 2023
Dear Karen,Thank you so much for your review. I’m delighted that we got you moved so quickly. As we are a new agent in the area I appreciate that it’s a bit of a leap of faith to give us a try, needless to say I’m glad that you did!Kind regards,Gavin FouracreYateley Branch Manager
★★★★★ 5/5
TrustpilotOne of the good ones!
Pedro was very helpful, always answered the phone or called back if he wasn't available. I would certainly recommend Mackenzie Smith
A · 7 October 2016
Agent replied · 29 October 2023
Thank you for the positive review, I really appreciate you taking the time to do so.If you are ever passing the office feel free to pop in for a chat and coffee. Best Wishes,Pedro BarrosSenior Client Manager
★★★★★ 5/5
TrustpilotOutstanding service
Our agent, Nick Kirby, has been outstanding in managing the sale of our property. He has not only helped achieve the full asking price, but has communicated with us every step of the way. His friendly, courteous and efficient manner was everything we needed. I would definitely want any future property dealings to be handled by him.
Gillian · 17 November 2021
Agent replied · 29 October 2023
Hi Gill,Many thanks for taking the time to review our service, it is greatly appreciated. I am so pleased that we managed to get it over the line after what was, at times, a testing experience. Thank you again for the opportunity and I wish you all the best in the future.Best regards, Nick KirbySenior Client Manager - Ash Vale
★★★★★ 4/5
TrustpilotThe stressful experience
The experience was extremely stressful for over a year which unfortunately made this more than a little trying but our agent was extremely helpful and supportive and his experience helped considerably.
Mr · 26 March 2024
Agent replied · 24 August 2024
Dear Mr & Mrs West,Thank you for your review. I must admit it has been one of the more challenging sales that I have had to navigate but I’m glad I was able to bring it to a successful conclusion despite all of the challenges.Best Wishes,Darren AllettAsh Vale Branch Manager
★★★★★ 5/5
TrustpilotFriendly, effecient & hassel free service
The process was smooth and hassel free since day one till i got my keys to my property.Gavin & steve were absolutley brilliant ensuring I am communicated on regular basis with the progress of the whats happening with my new house. Brilliant, effecient, friendly, clear communication and would recommend everyone ... Many thanks to both of you for making our dream come true From, Mr & Mrs Gurung.
Mr · 6 December 2017
Agent replied · 29 October 2023
Thank you Pratik.It was a pleasure helping you secure your home. I wish you all the happiness there as it was quite clear that this was the house for you.Kind regards,Steve PantherBranch Manager
★★★★★ 5/5
TrustpilotHelpful even to someone in Australia!
I contacted Mackenzie Smith to do a valuation of my property and they secured me a buyer at the price of the valuation. I live in Australia so never actually met any of the guys in the office, but they were all super helpful via email and were really flexible considering the distance and time difference.They're like Ronseal. Did exactly what they said they would do, with no fuss.
Philip · 20 June 2016
Agent replied · 29 October 2023
Hi PhilIt has been our absolute pleasure acting for you even with you living on the other side of the world.We hope you continue to enjoy those sunny days and if you ever do find yourself back in the UK please do come and say hi.RegardsJon and All the Fleet Team
★★★★★ 5/5
TrustpilotBuy to let tenant selection activity
Promptly advised of tenants intention to vacate property and proactive on seeking replacement tenants. In excess of 12 viewings arranged within 24 hours.Andrew has supported me for over 10 years in the selection and replacement of tenants keeping me updated on market trends and legal requirements.
Geoff · 3 March 2023
Agent replied · 29 October 2023
Hello Geoff,I can’t believe it has been over 10 years we have worked together and you have been fantastic to work with. Thank you for leaving a review and for the trust you have in me with your portfolio of properties.Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotExcellent
Excellent. Everybody did exactly what they said they would do. We mainly dealt with Gavin who was always most helpful.
Valerie · 1 August 2017
Agent replied · 29 October 2023
Dear Valerie,Thank you for your review, it was a pleasure dealing with your sale, even when issues with the chain provided a challenge!Best wishes for the future.Gavin FouracreBranch Manager
★★★★★ 5/5
TrustpilotWith sincere thanks to Pedro of Mackenzie Smith
From the start to finish of our house sale we received a fantastic service from Pedro Barros of Mackenzie Smith Estate agent.The circumstances surrounding the sale of the property were complex. Pedro was professional and considerate, he was understanding and supportive throughout. Thank you very much Pedro you made the move possible.
W.Bainbridge · 14 July 2017
★★★★★ 5/5
TrustpilotSimon at Mackenzie Smith Hook handled…
Simon at Mackenzie Smith Hook handled our house sale.It was a pleasure, Great communication, always available to provide advice and very thorough in following up to keep all parties appraised of the sales status. Simon also chased the solicitors (without prompting) to ensure the smooth completion of the sale. Have no hesitation in recommending!
Paul · 24 March 2022
Agent replied · 29 October 2023
Dear Paul,Thank you for your very generous feedback. It was a great pleasure to act for you in the sale of your family home and I know that the new owners will enjoy it for many years to come. If I can ever be of further assistance to you, please be sure to contact me.All the very best,Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotSteve was always very helpful and…
Steve was always very helpful and always keep us in the loop. Would definitely use them again
Mrs · 16 July 2019
Agent replied · 29 October 2023
Thank you Mrs Porter for your kind comment. We really do thrive and aim for these.I am glad that I could be of help to you both in what must have been a difficult time. I wish you all the best. Thank youSteve PantherBranch Manager - Farnborough
★★★★★ 5/5
TrustpilotExcellent Service I would highly…
Excellent Service I would highly recommend . Justin was so helpful and kept us updated throughout the purchase.
Stuart · 29 November 2018
Agent replied · 29 October 2023
It was certainly a challenge to get you moved in, but hopefully worth the wait!All the best in your new home.Justin SmithSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotExcellent advice
Excellent advice, presentation and customer service resulting in a sale quickly and professionallly. Thank you Steve Panther in particular.
Ms · 8 February 2018
Agent replied · 29 October 2023
Hi Sylvia & Tina,Thank you for your kind review.It was a very straight forward transaction and it was a pleasure to help, from our first meeting back in October 2015. I wish you both the very best for the future.Kind regards,Steve PantherFarnborough Branch Manager
★★★★★ 5/5
Trustpilothelped us find our home!
Interested in a property for rental which we unfortunately missed out on but Andrew helped us find another property that fit our needs and we are now moved in and starting to settle!Communication has always been good and of a timely manner and Andrew clearly did everything he could to make our process as first time renters as smooth as possible. Thanks!
Danielle · 24 July 2020
Agent replied · 29 October 2023
Thank you for taking the time to write this review. I am so happy we managed to secure you another property after just missing out on the other one you saw with us. I wish you both all the best in your new home. Kind Regards, Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotStress free and helpful
Recently completed the purchase of a house through Mackenzie Smith. From start to finish, I couldn't fault them. They were extremely helpful every step of the way, making the process clear and easy to understand. As a first time buyer, this was greatly appreciated. They liased with the solicitors and the seller promptly, without me ever having to chase up. If ever I had questions, they always responded to my emails within a matter of hours. Ultimately, they managed the purchase smoothly and very quickly. A very stress free experience overall. Would happily use Mackenzie Smith again in the future.
Mr · 21 November 2022
★★★★★ 5/5
TrustpilotAmazing
Amazing, friendly service from Paul and Gavin at Hartley Wintney. We bought and sold through Mckenzie Smith and cannot fault them. They went above and beyond normal service, running documents about, copying documents etc. and always keeping us up-to-date. It was all done in a very friendly, efficient and experienced manner and we would not hesitate to use them again if we ever move. Will and Lesley
Steve · 30 August 2017
Agent replied · 29 October 2023
Dear Will and Lesley,Thank you for your excellent review and kind comments. It was a real pleasure dealing with you.It only seems like last week that you popped in after seeing your “forever home” featured in our office window.We wish you all the best for your future, and look forward to seeing you around the village.Kind regards,Paul JohnstonBranch Manager
★★★★★ 5/5
TrustpilotGood to see old fashioned estate…
Good to see old fashioned estate agency, we rang for the address to look at the outside, Lloyd said he would meet us there with a key while we were there and within 24 hours we had agreed to the purchase. Good communication during conveyance, overall very happy with the efforts of Lloyd and Mark from the Hartley Wintney office.
Mr · 7 January 2021
Agent replied · 29 October 2023
Really appreciate the feedback and looking forward to welcoming you and your family to the village.Old fashioned estate agency married to modern advertising is a winning formula. Lloyd ClarkeSenior Client Manager - Hartley Wintney
★★★★★ 5/5
TrustpilotOur agent Pedro has been brilliant from…
Our agent Pedro has been brilliant from start to finish. From first contact he was courteous, friendly and professional. He has made the whole process seamless. I would highly recommend him to anyone who asks.
Mrs · 10 July 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
