Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had Andrew Travers assisting me all…
I had Andrew Travers assisting me all the way, He was genuinely professional and helped me with all the details until i moved into my place. I can safely say that he was also very friendly and maintained distance due to Covid-19 when i went to the office. I do thank him for the hard work as he kept me on the loop of every step
Will · 9 June 2020
Agent replied · 29 October 2023
Hello William, Thank you for your kind words. I hope you and your family are enjoying your new home and I wish you all the best.It was my pleasure to help you find and secure your new home. All the best. Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotEngaging and efficient service
We had a great experience throughout. Luke did the viewing with us and answered every question we had politely and efficiently. Then Dan took over when we made the offer, he was brilliant! He ensured we were aware of what was happening at every step of the way and kept informing us even when he didn’t have any satisfactory news. Thank you
Andrea · 5 June 2021
Agent replied · 29 October 2023
Dear Wayne and Andrea,Thank you for your review. It’s been a pleasure playing a part in your property move. We wish you the absolute best in your new home!Kind regards,Dan, Luke and the rest of the team.
★★★★★ 5/5
TrustpilotStress free sale
We had two previous sales fall through with another agent. We decided enough was enough and chose McKenzie Smith to take on our property to sell. From the start McKenzie Smith in Ash vale were very helpful and clear with us. No hidden agendas here! We have sold our flat and from sale agree to exchange it has taken just 4 weeks. Stress free experience with McKenzie Smith. Thank you
Lucy · 22 May 2018
Agent replied · 29 October 2023
Dear Lucy, Thank you for your kind review. I must say I am so pleased we got the sale through for you after the two aborted sales you experienced. Thank you for your business and I wish you all the best in your new homeKind regardsJohn MundayAsh Vale Branch Manager
★★★★★ 5/5
TrustpilotMackenzie Smith letting team in Fleet
I have used Mackenzie Smith letting team before and their manager, Andrew Travers, never fails to provide an excellent service. He communicates clearly, completes tasks promptly and, more importantly from my point of view, finds tenants very quickly and at a rate that even exceeds my expectation.
Faris · 25 April 2023
Agent replied · 29 October 2023
Hello Faris,Thank you for taking the time to write this review and thank you for choosing Mackenzie Smith to help with your properties. It’s a pleasure to able to work with you.Kind RegardsAndrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotJon Lacey
Huge thanks to Jon Lacey for pushing our Sale through. Always happy to speak to us & kept us updated throughout. Thanks!
Polly · 19 March 2018
Agent replied · 29 October 2023
Hi Polly,Thank you for your kind words. I am really pleased that we finally got there in the end after all the delays and complications in the chain above and below!I hope you, David and the entire family are very happy with your new home and personally I'd like to thank you very much for choosing Mackenzie Smith as your agent.It has been my absolute pleasure.Kind regards,Jon LaceyFleet Branch Manager
★★★★★ 5/5
TrustpilotSlightly complex sale and purchase
Slightly complex sale and purchase. Andy was very supportive and helped us get over the bumps in the road.
Matthew · 21 November 2019
Agent replied · 29 October 2023
Matt, many thanks for your kind review. As you say, we did go on a bit of journey but really pleased you are now moved!Wishing you all the best.Andy MoranSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotOutstanding!
Our experience with Mackenzie Smith from viewings all the way through to exchange of contracts has been excellent.Our point of contact throughout the process was with Andy. I have to say his continued daily perseverance, regular updates and follow up to all parties has been outstanding.We would thoroughly recommend Mackenzie Smith to all our friends and family, they really are head and shoulders above their competitors. Thank you!
Mr · 1 June 2019
Agent replied · 29 October 2023
Many thanks for your very kind review and I am so happy we got the sale over line. I am very sure that you will be very happy in your new home and wish you both all the very best!Andy MoranSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotMcKenzie Smith & Jason in particular has bent over backwards to get this house sold
MacKenzie Smith Ash Vale office - Jason has been extremely helpful in marketing our house & finding prospective purchasers. Once an offer was made, he ensured that both us & our purchasers were aware of every step along the way & answered & resolved all questions & queries promptly yo ensure that all went smoothly.
Mr · 29 September 2016
★★★★★ 5/5
TrustpilotHelpful and friendly staff
The whole experience with Mackenzie Smith was all positive with helpful, friendly staff willing to go the extra mile to make the house sale run smoothly and problem free.
Roy · 10 June 2024
Agent replied · 24 August 2024
Hi,Thank you for taking the time to leave us a five star review, Mr Faires.We appreciate you instructing us to find a buyer for your home. I know deciding on an estate agent was a big decision for you, especially since you are living abroad and the property was empty.I am glad the sale has gone through successfully. Thank you for using our services and if we can be of any help in the future, please let me know.Kind regards,Darren AllettAsh Vale Branch Manager
★★★★★ 5/5
TrustpilotCould not have had a better estate agent
Through the whole process of buying our house we were constantly kept updated on developments. The communication between vendor and buyer could not have been better.
Marc · 1 August 2024
Agent replied · 24 August 2024
Thank you for your review, Marc. Nick and I are delighted to have helped you secure the home of your dreams.We wish you and your family a fantastic future here in Camberley.Kind regards,Stephen TetlowManaging Director Residential & New Homes Sales
★★★★★ 4/5
TrustpilotThe team at Mackenzie Smith in Fleet…
The team at Mackenzie Smith in Fleet were attentive, personable and helpful throughout our property purchase. Thoroughly recommended 😊
Mr · 18 October 2019
Agent replied · 29 October 2023
Many thanks for your very kind review. I also look forward to seeing the finished result which I am sure will look amazing!!Kind regards,Andy MoranSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotPedro and Paul were excellent
Pedro and Paul were excellent. Always on hand to answer our questions. Informative knowledgable and calm. Good advice from the start and during the process. Highly recommend them to sell your home.
Mr · 2 March 2023
★★★★★ 5/5
TrustpilotI have used Mackenzie Smith 4 times in…
I have used Mackenzie Smith 4 times in the last Nine years and have received excellent service every time and would have no hesitation in using Mackenzie Smith again Jason Bowden service is exemplary and a credit to Mackenzie Smith 10/10 Many Thanks Brian Levers
Brian · 11 June 2021
★★★★★ 5/5
TrustpilotFantastic service from start to finish,
Fantastic service from start to finish,Pedro, our estate agent has been helpful throughout the process making the stress of selling easier. Communicated with our buyers and solicitors and was always on hand if we needed him. I would definitely use Mackensie Smith In the future.Thank you Pedro and the team.
Paul · 18 January 2020
★★★★★ 5/5
TrustpilotThank you Simon and Kieran
Thank you Simon and Kieran. Really helpful throughout our sale and purchase. Would highly recommend.
Mr · 17 December 2020
Agent replied · 29 October 2023
Dear Mr Rowlands, Thank you for your positive comments, it was a pleasure to get both your sale and purchase over the line. We wish you all the very best in your new property. Best regards,Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotAfter a few dealings with other local…
After a few dealings with other local agents we went with McKensie-Smith after a reasonable quote but was sold on the enthusiasm and professional team. Gavin, Gavin and Paul communicated well through the sale of our property all though the difficult post COVID era. While the process was a long one, this was not down to the team and their outlook remained positive throughout.
Chris · 25 August 2020
Agent replied · 29 October 2023
Thanks, Chris, it was a real pleasure to help you with your move and thank you for your patience with the Covid delays.Best of luck with your new home. Paul PhelanBranch Manager - Yateley
★★★★★ 5/5
TrustpilotA big thank you!
The staff have kept me regularly up to date with my house sale and purchase. They have helped me understand certain documents which I did not fully comprehend and they have given me lots reassurance when I needed it. Many thanks John Munday (Ash Vale branch) for all of your support and assistance.
Mrs · 31 March 2018
★★★★★ 5/5
TrustpilotSimon Dredge
Simon Dredge, Hook Branch - In these times of call centers, text based chat and bots it is so refreshing to find an individual and organsiation that is geared up to provide what is needed. Simon and his supporting team have been super from start to finish, handling sales visits efficiently and communicating effectively through out the process. I would definitely recommended his personalised service to anyone.
Mr · 20 June 2019
Agent replied · 29 October 2023
Dear Mr Gordon,Thank you for providing such a positive and comprehensive review. I am delighted to have acted for you and to have been influential in bringing your sale to a successful conclusion. If you are ever back in the UK and in the area, please pop in the office to say ‘Hi!’Simon DredgeBranch Manager - Hook
★★★★★ 5/5
TrustpilotEXCELLENT SERVICE
Excellent service from the team at Hartley Wintney. Particular thanks to Mark Wilson who was particularly helpful and efficient.
Colin · 5 June 2019
Agent replied · 29 October 2023
Dear Colin and Sue, It was a pleasure dealing with you both, we got there in the end!! I sincerely hope you are enjoying your new home.Best wishes,Mark WilsonSenior Client Manager - Hartley Wintney
★★★★★ 5/5
TrustpilotVery happy with all our dealings with…
Very happy with all our dealings with Mackenzie Smith. Efficient and always courteous. Especial thanks to Luke and James.
W · 30 May 2019
Agent replied · 29 October 2023
Dear Mr and Mrs Beck,Thank you so much for your kind feedback.I am so glad you had a really good experience with our service and I really hope you are gong to be happy in your new home and being closer to the family.Best wishesJamesJames HarrisBranch Manager
★★★★★ 5/5
TrustpilotThe team at Mackenzie Smith were…
The team at Mackenzie Smith were consistently helpful during what turned out to be a less than straight forward sale.
Paul · 24 October 2024
Agent replied · 29 October 2024
Thank you for taking the time to write us a review Mr Grimwood, it is much appreciated.Thank you, also, for bringing your property sale to us. The ownership transfer of a property can be a tricky process and it was our pleasure to assist you with this.We wish you all the best for the future.Kind regards,Toni ScrivenSales Negotiator
★★★★★ 5/5
TrustpilotStress free process…
The whole process was smooth from beginning to end, we felt that they gave the most honest valuation of our house and were in frequent contact throughout the viewing process answering all of our questions. Once we had an offer they were quick to act and followed up regularly with all parties in the chain to ensure we progressed as swiftly as possible. Very happy with the team and would recommend.
Miss · 22 October 2023
★★★★★ 5/5
TrustpilotSteve Panther in the Farnborough office …
Steve Panther in the Farnborough office is a true professional. He gave me excellent advice and support throughout the process of selling my mothers home in a very tight timescale. We had plenty of viewings and offers and were able to complete within 11 weeks. Even after the offer had been accepted, Steve continued to keep me informed and chase solictors etc. I wouldn't hesitate to recommend. Thank you.
Mrs · 28 November 2017
Agent replied · 29 October 2023
Thank you for your kind review Jane, and thank you for coming by the office last week. Your comments are very much appreciated and I hope both yourself and your mother can enjoy the Christmas season.Kind regards,Steve PantherBranch Manager
★★★★★ 5/5
TrustpilotWould Recommend.
James and Justin have been very helpful throughout the selling process, keeping us updated at all times.Definitely recommend Mackenzie Smith/Fleet branch, and would use if were to move again!Many Thanks to all the team.
Sandra · 11 February 2024
Agent replied · 24 August 2024
Dear Richard and Sandra,Many thanks for your kind feedback.As we all know, it has been quite a journey, with all of our persistence paying off in the end.I am delighted for you both - I know you are going to be happy in your new home!Best wishes,James HarrisFleet Branch Manager
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