Trusted Agent profile · Aldershot
★★★★★
1,923 reviews across 2 platforms
122 Victoria Road, Aldershot, GU11 1JX
Mackenzie Smith's office in Aldershot, at 122 Victoria Road, is rated 4.9 out of 5 across 1,923 reviews on two platforms, including 27 Google reviews rated 4.7.
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Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
TrustpilotSo pleased with McKenzies
So pleased with McKenzies, John was wonderful, very helpful.Excellent service, very efficient, kept me upto date all the way through the selling process.Thank you Rita Sargent
Rita,Thank you for your review. I am pleased that you were happy with the service we provided and I wish you well for the future.John MundayBranch Manager
5/5
TrustpilotMy sale has been a difficult and…
My sale has been a difficult and protracted one but not due to the agents, They have been amazing. They are thorough , detailed , responsive professional and always gave me sound advice.
1/5
TrustpilotTried letting a property through them
Tried letting a property through them, never called back and never arranged a viewing. They have no idea how to talk and how the customer service works.
Thank you for your feedback. We take all reviews seriously, but after checking our records, we cannot find any transaction or interaction under your name with our company. Could you kindly provide us with more information to help us investigate this further? If this review was intended for a different company, we’d appreciate it if you could correct it to reflect the correct business. Thank you for your understanding.
5/5
TrustpilotDelightful experience
Very happy and delighted with the service received my Makenzie Smith Estate Agents. Andrew made the whole process smooth and comfortable throughout. He was quick, responsive, reliable and communicated well. It has been a pleasure.
5/5
TrustpilotTHE FOR SALE OF MY PROPERTY
IT WAS A DELIGHT TO SELL MY PROPERTY WITH MCKENZIE SMITH, THE WHOLE TIME THEY WERE VERY ATTENTIVE AND KEEP ME UP TO DATE WITH THE DEVELOPMENT AND SELLING OF MY PROPERTY. IT WAS A PLEASURE TO WORK WITH GAVIN FRY WHO WORK TIRELESS TO FIND ME A BUYER FOR MY HOUSE AND WAS VERY PROFESSIONAL. I WOULD HIGHLY RECOMMEND SELLING YOUR HOUSE WITH MCKENZIE SMITH AND WOULD USE THEM AGAIN IN THE FUTURE.
Hi Adrian and Anna,Thank you for taking the time to write a review and it has been a pleasure working with you.Very pleased that we were able to assist in you obtaining your next home. I wish you and the family the best for the future and when you make your next move, we will be here for you. Kind regards,Gavin FrySenior Client Manager
5/5
TrustpilotWe knew Mackenzie Smith were good, but they excelled themselves selling our home.
James, Justin, Luke and Dan are the "Fab Four of Fleet" when it comes to Estate Agents. Our sale was quite drawn out but with the skill of James the transaction held together until we got it over the line. Having one dedicated person progressing the sale we think made THE difference. We would recommend Mackenzie Smith, Fleet without hesitation.
Dear Nick,Thank you so much for your lovely and constructive feedback.It is not until a sale is agreed people see what we do behind the scene and how important and valuable our in house experience is in order to make what can be a stressful process run that much smoother.You have been a pleasure to deal with and I know you are going to be so happy in your new home and being such sociable people will make lots of new friends in your chosen area.Best wishes,James HarrisFleet Branch Manager
5/5
TrustpilotHighly experienced, professional and responsive Estate agency
Mackenzie Smith dealt with all matters in marketing our property from the first valuation assessment through to completion in a highly experienced, professional and responsive manner.All viewings were accompanied and with good notice given. They were also very proactive in moving the sale from the offer being accepted through to exchange of contracts and completion.With their extensive local knowledge and experienced staff in the Hartley Wintney, Hook, Fleet area, would highly recommend their services.
Hi Mr & Mrs Clarke,I know I speak for Louise and Paul in saying that it was an absolute pleasure acting for you both in the sale of Well Cottage.Wishing you both every happiness in your new home and our best wishes for the future.Stephen Tetlow Sales Director
5/5
TrustpilotFrom viewing the property to completion.
From viewing the property to completion and customer service afterwards I was very happy with the help and advice I was given throughout my experience as a first time buyer with MacKenzie Smith and their competent staff.I was impressed by their personal friendliness efficiency and information throughout a very stressful time for my son and I would recommend their excellent service to anyone.Thank you all so much especially the staff at Ash Vale
Thank you for your kind feedback Esther, I trust you are enjoying your new home!Good luck and best wishes for the future, from Darren and all the team at the Ash Vale office.
5/5
TrustpilotNick made a potentially stressful situation simple!
We cannot fault the work that Nick at McKenzie Smith did to help get the sale of our house across the line. He guided us through the process from the start and was always on hand if we had any questions! Would highly recommend McKenzie Smith to anybody looking to sell or purchase a home.
Thank you for taking the time to leave your extremely kind review, and for the opportunity of selling your property.I am so pleased to hear that you are happy with the level of service offered and I wish you all the best with the future.Best regards, Nick KirbySenior Client Manager
5/5
TrustpilotDavid Lake has been excellent from…
David Lake has been excellent from start to finish. Proactive,professional and courteous at all times.
Hello Martin,Your kind words are appreciated.It has been a true pleasure acting on your behalf, hopefully you can now play golf without interruption.I wish you all the best for the future.David LakeSenior Client Manager - Farnborough
5/5
TrustpilotAs a first time buyer .......
As a first time buyer Stephen was very helpful and patient explaining the process to me and answering my queries as they came up.
Thank you so much for the business, I’m glad you’ve had a good service and, of course, wish you all the best with the move.Best regards,Stephen DownSenior Client Manager - Farnborough
5/5
TrustpilotExceptional service from Pedro and…
Exceptional service from Pedro and Lewis, kept me informed all along. Would definitely recommend. Thank you for all your help.
Thank you Kathryn, it’s been a pleasure to work with you this year and we wish you all the best for the future. Pedro BarrosAldershot Branch Manager
5/5
TrustpilotWe can not recommend Mackenzie Smith highly enough …
James & his team could not have worked harder selling our house. Throughout every setback (of which there were several!), they were reassuring, friendly, supportive, kind & helpful. Ever professional, always reachable on the phone & definitely the smartest dressed estate agents we have yet to meet! We trusted them completely. Thank you once again Mackenzie Smith. We can not recommend you highly enough....
Dear Claire,I said I would not give up and would get you moving, so I am over the moon for all of you.It really has been quite a journey with a few challenges and emotions along the way, but we all stuck together and finally achieved the goal we set out to.I have to thank you for your lovely feedback for the whole team, we do our best to stand out and pride ourselves on the service we give and I am so pleased you recognised that and saw the benefit.I am going to miss our little chats and wish you all the best with the next chapter in your lives.Best wishes,James HarrisFleet Branch Manager
5/5
TrustpilotSteve Panther is the best
Mr Steve Panther is the best . Thank you throughout our purchasing journey.Best WishesMr & Mrs Rai
Thankyou for your lovely reviewI am so pleased things worked out well for you.Steve PantherFarnborough Branch Manager
5/5
TrustpilotExcellent
Very professional and great communication. Many thanks Steve Panther and the team.
Thank you Carol, for your review. I am glad that I could have helped you and your family in seeing this through.I wish you all the best going forwardSteve PantherFarnborough Branch Manager
5/5
TrustpilotVery Pleased with this Estate Agent.......
Stephen Down kept us well informed of all information regarding the Chain above us and was on the case chasing when needed, Excellent Service.
Thank you so much for your kind words, I wish you all the best in your new family home. Stephen DownSenior Client Manager - Farnborough
5/5
TrustpilotNick Kirby was professional
Nick Kirby was professional, approachable and very supportive form the start of our process, during a quite stressful time with delays in our chain, to keeping us informed regularly of our situation to completion.We would highly recommend him and Mackenzie Smith.Mr & Mrs Tooley
5/5
TrustpilotMackenzie Smith Hartley Wintney branch
Mackenzie Smith Hartley Wintney branchMackenzie Smith sold our previous house for us and, through their help and their understanding of our brief, also found our dream house for us. We’re very happy!Both sale and purchase were managed efficiently, and we wouldn’t choose any other agent to act for us in the future. We found the whole team at Hartley Wintney to be excellent, and would definitely recommend them. Diane and Vince
Dear Diane and Vince,We are so pleased that you have found your dream home and we hope that you are happy living there for many years to come. It was a pleasure dealing with you as both vendors and purchasers.Best Wishes,Mark WilsonSenior Client Manager - Hartley Wintney
5/5
TrustpilotThe staff at McKenzie Smith were so…
The staff at McKenzie Smith were so helpful when we were selling our property. Nick in particular gave us every confidence in their service and drove the process forward. We would definitely recommend them to sell through and we would have used them to buy through if we weren’t moving out of the local area.
Many thanks for taking the time to leave a review of your experience. It is always great to hear that our clients were pleased with the support we gave throughout the process.I hope you do find a home that you love when the right time comes to look again.All the best, Nick KirbySenior Client Manager - Ash Vale
5/5
TrustpilotGreat service by Simon and the team
Great service by Simon and the team. Always kept me informed and helped the sale process along from start to finish. Highly recommended!
Dear Mr Granton,Thank you for the positive feedback. In spite of some challenging hurdles, I’m really pleased that we were able to bring your sale to a successful conclusion. If we can ever help in the future, you know where to find us.Many thanks,Simon Dredge Hook Branch Manager
5/5
TrustpilotAndrew was extremely professional…
Andrew was extremely professional throughout , nothing was too much trouble and he kept us up to date through the entire process. Would highly recommend using Andrew and the the Mackenzie Smith Team.
5/5
TrustpilotWe simply wouldn't have got through the…
We simply wouldn't have got through the whole buying/selling saga without the help and experience of these guys. Have recommended to family and friends (Mum-in-law now also moving and using Mackenzie Smith!) and wouldn't hesitate to sing their praises to anyone thinking of moving home.Excellent service throughout. Big thank you to all the guys but especially to Stephen Down. Without his help and dedication, we wouldn't now be surrounded by boxes!Thanks All!
Dear Mr Bryant,Thank you for your kind review and for entrusting me to sell your property, I am over the moon that we got you to exchange and look forward to completion next week. It has been an absolute pleasure acting for you. All the best with your move and thank you for the recommendations. Best wishes,Stephen DownSenior Client Manager - Farnborough
4/5
Trustpilot4 Dilly Lane.
You were very helpful in sorting out the transfer from my old flat to this new one.
Dear Stephen, Thank you for taking the time to leave the review, it is very much appreciated. I hope you enjoy your new home. Kind regards, Michael Clarke Lettings Director
5/5
TrustpilotTotal engagement
Great advice and support throughout the process, Mark was very approachable and communicated really well with us.
Dear Mr & Mrs Stubbs, Thank you for taking the time to review the service you received from the Hartley Wintney office. It was a pleasure dealing with you both. All the very best for the future and I look forward to one day coming to see your new home. Kind regards, Mark WilsonSenior Client Manager - Hartley Wintney
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