Trusted Agent profile · Aldershot
★★★★★
1,923 reviews across 2 platforms
122 Victoria Road, Aldershot, GU11 1JX
Mackenzie Smith's office in Aldershot, at 122 Victoria Road, is rated 4.9 out of 5 across 1,923 reviews on two platforms, including 27 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Mackenzie Smith Aldershot hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aldershot.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional, proactive and persistent.
Justin and the team in the Fleet office did a tremendous job selling my father’s bungalow. Proactive and persistent I have no hesitation in recommending them.
Dear MarkThank you for your feedback, it is appreciated and I was so glad to get the sale through for you and your dad.As said keep me posted for when your dad moves into the new property.Justin SmithAssistant Branch Manager
5/5
TrustpilotGood and prompt service
Thank you to Michael and the team. The viewings and the moving in was made very easy. A small issue cropped up with the house and it was dealt with swiftly!
Hi PatrickThank you for taking the time to share your experience.I hope you enjoy living at the property.Kind regardsMichael
5/5
TrustpilotA fantastic team and service!
As first time buyers, we really couldn't have asked for a better experience. Not only has it been an absolute pleasure dealing with Pedro and the team, but it has been hassle-free. They took care of all liaison between the solicitors, pushing continuously, providing advice and some calming chatter every time we had a moment of panic! Highly recommended!
5/5
TrustpilotAs this was my first experience letting …
As this was my first experience letting a property I was slightly apprehensive but Michael made it a stress free experience with his excellent communication and professional and friendly nature.
Dear Nicola,Thank you for your review. It is very much appreciated.Kind regardsMichael Clarke MARLA Lettings Director
5/5
TrustpilotNick was very helpful in selling my…
Nick was very helpful in selling my late father’s property keeping me informed throughout the sale in very difficult time’s.
Hello Alan,Many thanks for taking the time to leave a review. I am pleased that we managed to get through the process relatively swiftly and without any real issues. Thank you for the opportunity and I wish you all the best.Regards, Nick KirbySenior Client Manager
5/5
TrustpilotJohn at Mackenzie has restored our faith in estate agents...
We have been dealing with Mackenzie for 2 years during a very challenging house purchase...we would not have stuck with the purchase had it not been for John Munday at the Ash branch of Mackenzie Smith. John's commitment, communication, professionalism and constant support has been beyond amazing, especially through such a difficult situation. Should we ever decide to buy or sell a property again, we will be going straight to John as our first point of call.
Thank you so much for your review.lWe all understand the importance of customer service and here at the Ash Vale office we take it that step further. Moving home can be difficult but we are always on hand to sort out a solution when things get complicated.It has been a pleasure working with you.Best regards,John MundayAsh Vale Branch Manager
5/5
TrustpilotExcellent service
Excellent service, nothing has been too much trouble . They have helped me every step of the way. Kept in touch regularly, advised me when required. Most of all I have never felt pressured in any way. I would recommend anyone to deal withPaul & Pedro and the team at the Yateley branch.
5/5
TrustpilotWe have now sold 2 properties through…
We have now sold 2 properties through Mackenzie Smith and also bought one through them over the 12 years we have been in Fleet. Each time the staff in the Fleet office have been professional, helpful and honest throughout the process and I would be very happy to recommend them!
It has been pleasure working with you again Kate and Steve. Your new adventure is just around the corner!Kind Regards,Justin SmithAssistant Branch Manager - Fleet
5/5
TrustpilotThank you David Lake 🙏
Thank you David Lake 🙏. You helped so much with our sale. Thank you again Richard Amy and Isabella
Hi Amy,Thank you for the kind words, I am so pleased all has turned out well and feel sure you will be happy in your new home.Best wishes,David LakeSenior Client Manager - Farnborough
5/5
TrustpilotWe would be very happy to recommend …
We would be very happy to recommend Mackenzie Smith - they did a great job. Property was well advertised, professional approach to sale and viewings and resolved issues quickly
Dear Alison and Ian,Thanks for taking the time to review us.We were always determined to help you find the right buyer, particularly with your moving position.I hope your purchase finally comes through in Warrington. Best wishes for your move.Jason BowdenAssistant Branch Manager
5/5
TrustpilotThanks Gary!
Having dealt with a good number of agents over many years in the UK and overseas Mackenzie Smith stand head and shoulders above the rest. My circumstances were complicated and sensitive but the Agent’s representative was brilliant and his enthusiasm for the task exemplary. Without hesitation I will move forward with Mackenzie Smith on the next project.
Hi Phil, Many thanks for the kind words. I have to say it has been a pleasure working with you and I am delighted that we have achieved a successful out come for you. Gary
5/5
TrustpilotFabulous service
Fabulous service, our agent, Stephen Down was very professional, kept us updated on a regular basis. Highly recommended 👍👍Thank you 😊
Thank you for entrusting me with the sale of your home, I'm so glad it went as smoothly as it did for you.Kind regards,Stephen DownAssistant Branch Manager - Farnborough
5/5
TrustpilotGreat Team and excellent service
A very professional and friendly service. The team always had time to talk to me, to discuss options, ideas and they kept me informed of viewers remarks and opinions and progress when sold. I had tenants in my house and the team dealt very professionally with them and problems that occurred. I Would whole heartedly recommend Mackenzie Smith for a great all round service, but in particular the warm and personal touch. Thank you to you all 👍😊
Dear LouiseThanks again for choosing Mackenzie smith; it has been a pleasure dealing with you throughout the process.Kind regards,Jason Bowden Assistant Branch Manager
5/5
TrustpilotFriendly local estate agents
Nick from the Ash Vale branch was absolutely fantastic from our first meeting, all the way through to completion! He dealt with our sale and purchase, and it made it a pleasant experience to deal with just one person on the whole. The support we received from Mackenzie Smith throughout the process, chasing solicitors and developers was brilliant.
I really appreciate you taking the time to leave a review of your experience. I am so pleased that we were able to assist you on both sides of your sale and purchase, and that we were able to aid communication in a way that meant we were able to meet the required deadlines. I hope that you will be very happy in your lovely new house for many years to come!All the best, Nick KirbySenior Client Manager - Ash Vale
5/5
TrustpilotHouse sale and purchase
Pedro and Stephen were very helpful and proactive. Found us a buyer quickly and kept us informed all the way through the process. Would definately recommend.
Dear Mr & Mrs Knowles,It was a real please for Steve and I to assist you for the second time, we wish you all the happiness in the world for your new home and chapter. Pedro BarrosAssistant Branch Manager - Farnborough
5/5
TrustpilotStraightforward House Purchase
Very straightforward process end to end. The chain was short so few problems to deal with. Justin was helpful and followed through when requested. Certainly recommend again.
Thank you for your review.I am so pleased to be able to get your family moved in before the Christmas holidays!Wishing you all the best,Justin SmithSenior Client Manager - Fleet
5/5
TrustpilotExcellent Service
Being first time buyers we were quite nervous about the process of buying a house but we are so grateful to Stephen Down who made us feel at ease and was always supportive and helpful throughout the process. Other dealings with estate agents are fast talking, salesy types and not very good at listening but we received a genuine, friendly and efficient service from Stephen and we would highly recommend Mackenzie Smith, thank you!
Thank you so much for the kind review!I can't wait to hand the keys over to you for your new home.Stephen DownSenior Client Manager - Farnborough
5/5
TrustpilotLettings team: Professional and Responsive.
Francis and the team in Lettings have been superb in managing my rental portfolio. Moving the portfolio to Mackenzie Smith has been very straightforward; the staff being great to deal with and the ongoing Full Management service has been very professional. Would highly recommend.
5/5
TrustpilotExceptional Service
The guys at the Hartley Wintney branch were exceptional. Mark and Lloyd did everything they could to ensure everything went smoothly, often going above and beyond. They managed the whole process including the disappointment of our first buyer trying to blackmail us into dropping the price. Within days we had had 10 more viewings and 2 offers. The sale went through without a hitch. Thank you to all the team at Mackenzie Smith.
Thank you Mr Sibley for such a terrific review.It has been an absolute pleasure dealing with you, both Mark and I are so pleased that your future plans are coming to fruition.Lloyd ClarkeSenior Client Manager - Hartley Wintney
5/5
TrustpilotEveryone at Mackenzie Smith was professional, positive and very helpful
Everyone at Mackenzie Smith were extremely helpful and professional when I was purchasing my property. Jason was great through out the entire process, he would always respond to any queries in a timely and professional manner and was very supportive. I would definitely recommend using Mackenzie Smith when buying a property.
5/5
TrustpilotProfessional company from start to…
Professional company from start to finish, The office we dealt with was the Ash Vale Office, Darren Allett the manager at the branch was brilliant and special thanks to his Team,
Hi,Thank you for your kind review, Trevor. I will say, having been an agent for 32 years, this is the first time I have been set the challenge of finding a buyer for a property without a roof!I’m glad we were able to help, and if I can be of assistance in the future, please let me know.Kind regards,Darren AllettAsh Vale Branch Manager
5/5
TrustpilotDefinitely recommend.
We purchased through Mackenzie Smith in fleet and we would highly recommend them. They were honest and professional, and very friendly. They agents, particularly Jon and Justin, are very knowledgeable and helpful. They wanted us tio find a property that actually worked for us not just any sale. If we decide to move again we would definitely call them.
5/5
TrustpilotDealt with Andy Moran who was very…
Dealt with Andy Moran who was very helpful throughout. We were kept up to date and the whole process went as smooth as it can do.
It was an absolute pleasure dealing with you both, your patience were rewarded in the end, congratulations!Kind regards,Andy MoranSenior Client Manager - Fleet
5/5
TrustpilotI had a very positive experience
I had a very positive experience. Nick kept everything moving whilst being supportive and understanding of my personal circumstances.
Hello Mr Johnston,Thank you for taking the time to leave your kind review. I am pleased we were able to help you find an appropriate purchase and to get it through in a relative timely fashion.All the best, Nick KirbySenior Client Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
