Trusted Agent profile · Aldershot
★★★★★
1,923 reviews across 2 platforms
122 Victoria Road, Aldershot, GU11 1JX
Mackenzie Smith's office in Aldershot, at 122 Victoria Road, is rated 4.9 out of 5 across 1,923 reviews on two platforms, including 27 Google reviews rated 4.7.
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Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst property purchase
Stephen was brilliant through the whole process of me purchasing my first property. No question was too much and he was very patient. Highly recommend
Thank you for your kind review, it was a pleasure assisting you in your purchase of your first home!Kind regards Stephen DownSenior Client Manager - Farnborough
5/5
Trustpilot10/10
Recently found our perfect flat to rent with Mackenzie Smith. Andy in particular couldn’t have been more helpful and engaging in the process. After horrible ordeals with letting agents in the past, going through this experience with this group was refreshing and exciting! Would definitely recommend.
Hello Izzie,Thank you for the kind words. We are so excited for you both now that you have secured your perfect home.I know you didn’t have much luck before while on your property search, so I am glad we were able to help you both!Kind Regards,Andrew TraversSenior Lettings Manager
5/5
TrustpilotSteve and his team at Farnborough were…
Steve and his team at Farnborough were very helpful and supportive during the sale of my parents' home. Thank you.
Thank you for your review. I appreciate the sensitivity of your situation and wish you the best. Kind regards Steve PantherFarnborough Branch Manager
5/5
TrustpilotNo complaints and very helpful
Steve has been great throughout the whole sale - very patient and was on hand to move things along quicker when needed
Thank you for your kind words and all the best for the future! Kind regards Steve PantherFarnborough Branch Manager
5/5
TrustpilotSelling our property
Mark was brilliant throughout the whole process which was a particularly difficult one. Helpful, available and funny! Would definitely use Mackenzie Smith Hartley Wintney again.
Dear Joanna,We got there in the end!It was a pleasure dealing with you, and I am so pleased that you have settled into your new home so quickly.With kind regards,Mark WilsonSenior Client Manager - Hartley Wintney
5/5
TrustpilotAn outstanding estate agent
Jason Bowden was an outstanding agent. He went above and beyond expectations to assist in getting the complex chain through to the exchange stage. Highly recommended.
Dear Mr Ebbage,Yes, that was one of my more testing chains, however it’s all over now, bring on January completion. It was a pleasure dealing with yourself and your wife. Have a great Christmas and a prosperous New Year.Kind regards,Jason BowdenAssistant Branch Manager - Ash Vale
5/5
TrustpilotThe Fleet Letting Team for McKenzie Smith were superb
I could not have received a better service from Michael and Andy from the Fleet Letting team. Any questions I had were fully answered, my ad on Rightmove clearly stood out from my competition, I had viewings arranged within 24hrs of appearing on Rightmove and a suitable tenant approved and signed up within 10 days. I don't think you can ask for more than that. I would not hesitate to recommend the Fleet Letting team.Karen Smith
Dear Karen,I really appreciate your kind words.I wanted to make sure we found the right tenant for you and your lovely property and I am sure Margaux and her family will really enjoy living at the cottage.If you ever need any advice or assistance you know you can also give us a call.Kind regards,Michael Clarke MARLA Lettings Director
5/5
TrustpilotMackenzie Smith Hook Hampshire
Mackenzie Smith Hook Hampshire Can’t praise them enough. Best estate agent I’ve ever dealt withPleasant and helpful, and reliable saw me through the whole purchase and took the stress away Particular mention to Gary Tetlow for his excellent help and customer service Highly recommend
Hi Marie,Thank you for taking the time to provide such lovely feedback. I’m delighted that your purchase of the land went so smoothly. As a purchaser, your prompt actions with everything helped immensely, too, so thank you.I look forward to seeing what changes you have made to the land, when I pass by in the future.All the best,Gary TetlowLand Manager
5/5
TrustpilotHighly recommended
Andy helped ease the stressful process of me needing to find a new rental property at fairly short notice. He is friendly and knowledgeable and was on hand to show me the property quickly, answering all my questions promptly.
Hi Helen,Thank you for taking the time to leave this review.It’s been my pleasure to assist you in finding your ideal property. I wish you all the best with the move and hope you'll enjoy living in the village.Kind regards,Andrew TraversSenior Lettings Manager
5/5
TrustpilotThe team at MacKenzie Smith were…Justin and James
The team at MacKenzie Smith were excellent. They were proactive with their communication and kept me up to date with all aspects of my sale, and assisting with communicating with the agent I was purchasing from. They ensured that all visits to the house were Covid compliant and respected the restrictions of viewings that we agreed. Overall a very good service and an agency I would use again.
Dear Brian, Thank you so much for your kind and constructive feedback. I am so pleased we have managed to see this over the line for you and I am sure you are really excited about settling in to your new home. As a team we have been delighted to act on your behalf and I am sure we will work together again, albeit I am sure you will not be moving in a hurry. Best wishes James HarrisFleet Branch Manager
5/5
GoogleAli and Tom in particular have been brilliant throughout. They made every effort to make the processes selling our old home and buying our new home as straightforward as possible. They were easily contactable, friendly and professional and went the extra mile to be helpful with some of the admin tasks. Would not hestitate to recommend them.
What a lovely review, thank you so much for taking the time! I know the team will be so pleased to receive this, and we wish you all the best for the future, you know where we are if we can be of any more help! Best wishes, Tom and the team
5/5
TrustpilotAndy and his team where great from…
Andy and his team where great from start to finish......they kept us informed all through the process.We bought through Mckenzie Smith and sold through them.
Many thanks for your kind review. I am so pleased we were able to assist you again in your move and wish you and your family all the best, when you do finally get to move into your new home!!Kind regards,Andy MoranSenior Client Manager - Fleet
5/5
TrustpilotRenting and Selling
I have used Mackenzie Smith for both renting and then selling my property and they have provided a polite, professional and efficient service throughout. I particularly like the fact that they assign one person to be responsible for delivering service with whom you can develop a relationship, rather than a team that changes every time you contact them. Thank you for your seamless support in everything.
Hello Sally,Thank you for your kind review. It really was a pleasure assisting you with the sale of your property and I am pleased we managed to get through the process without complications.All the best, Nick KirbySenior Client Manager
5/5
TrustpilotKris was very helpful throughout the …
Kris was very helpful throughout the whole buying process & Also on the sale of my own property by regularly keeping in touch with all party's involved.Phil
Thank you for your review Phil.I'm genuinely over the moon we could get everything sorted and if there is ever anything else I can do, please don’t hesitate to let me know.Kind Regards, Kris Holmes Senior Client Manager
5/5
Trustpilot5 stars
Darren has been extremely professional and has gone the extra mile.He is courteous, polite and none of our requests during the buying process were too much to ask.We would absolutely recommend him and when we require estate agency services again, we will call Darren without hesitation.
5/5
TrustpilotTook the hassle out of selling our apartment...
Mackenzie Smith took the hassle out of selling our apartment. We had previously tried to sell through an online agent without success. This time everything was taken care of for us and Pedro was very knowledgeable and on hand to answer our questions. Mackenzie Smith provide a friendly and professional service and we would recommend. Thank you!
5/5
TrustpilotFirst class service
Very pleased with the lettings team. Always prompt and professional.Top notch in the business for sure.Big thanks to Michael and Tracy @Fleet.
Dear Tan Thank you very much for the review, it was a pleasure to deal with you and assist you with your move. Kind regards,Tracy CookLettings Manager
5/5
TrustpilotFriendly and Professional
After a time waster of a buyer which to the credit of Stephen D worked his behind off chasing the relevant agencies, we found a new buyer and all credit to Stephen he has done an outstanding job. Complete with new buyers in 12 days time. Thank you so much for keeping us updated and understanding when the going got tough Thank you so much for the explanations along the way. A.C.
Thank you for your review, I really appreciate it and I'm so pleased we got there in the end. Best wishes,Stephen DownSenior Client Manager - Farnborough
5/5
Trustpilot10 out of 10
Nick was fantastic at getting my house sold and finding our new forever home. Which made one of the most stressful moments of anyone's life a hole lot easier and was on top of everything every step of the way.
5/5
TrustpilotWould highly recommend
Really happy with Mark and Simon when it came to selling our property. They were highly supportive throughout the process, nothing was too much trouble. Would highly recommend.
Thank you for giving Mark and I a review. Whilst your transaction presented various challenges, we were happy to be in the position to assist with bringing matters to a successful conclusion.We wish you all the best for the future.Kind regards,Simon DredgeHook Branch Manager
5/5
TrustpilotSimon in Hook has been professional
Simon in Hook has been professional , approachable and extremely helpfulIn fact an absolute star. Couldn’t recommend him enough
Dear Carol, Thank you for your kind words. It was an absolute pleasure to act for you, you have been a brilliant client and I wish you all the very best with your relocation. Best wishes,Simon DredgeHook Branch Manager
5/5
TrustpilotSuccessful sale!
Andy was determined to find a buyer for our house after 2 previous agents had failed. This was achieved in a difficult market.
Thank you so much for your very kind review. Good luck with your retirement and we wish you and your family all the very best with the future.Kind regards,Andy MoranSenior Client Manager - Fleet
5/5
TrustpilotAll helpful and friendly.
From day one when Jason came out to value our house we felt confident he was going to do a good job. We were not let down by any member of staff in the estate agents. With Joe showing people round and being so friendly and professional. We were lucky to sell our house quite quickly to a lovely family. Also John helping us with any problems. We would definitely recommend Mackenzie Smith.
Dear Mrs Paine,I found you, your husband and daughters a pleasure to deal with.I hope you’re happy in your new home.Kind regards,Jason BowdenAssistant Branch Manager - Ash Vale
5/5
TrustpilotCourteous and professional Farnborough Office team …
I would just like to express my thanks to Pedro Barros and the team at Mackenzie Smith (Farnborough) for the swift and professional manner in which they secured a competitive offer for the sale of my property. They conducted the viewings of my apartment in a courteous, friendly and informative way, which contributed to a prompt negotiated sale.
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