Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMackenzie Smith were a pleasure to…
Mackenzie Smith were a pleasure to with, they kept me informed the whole way, even if it were for viewings, potential buys, or via the solicitor. It was a pleasure dealing with Nick, who was dealing with the sale of my house. It felt like it was a one to one, & you were there only customer. This estate agents come highly recommended & would use them again, if only I had the properties to sell. Many thanks for all your hard work, it made it a lot easier for me, not having sold a house before.
Mr · 25 May 2023
★★★★★ 5/5
TrustpilotWe have had an excellent experience…
We have had an excellent experience detailing with James and the team at the Mackenzie Smith Fleet office. Thanks to all involved.
Mr · 18 July 2019
Agent replied · 29 October 2023
Dear Aidan,Thank you for your lovely feedback.I am really pleased mum has settled in well in her new home. Please do wish her well for me.Best wishes,James HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotCan't recommend highly enough
Mackenzie Smith have been first class throughout my selling process. The interruptions brought about by lockdown because of the Corona virus were handled smoothly and calmly and without cause for alarm. They are quick to respond to queries and give the feeling that they are completely on your side, actively protecting my interests and calmly responding to any issues that have arisen. A safe pair of hands.
Penny · 25 August 2020
Agent replied · 29 October 2023
Dear Penny, Thank you so much for your positive review. It was great to work with you and a pleasure to sell your home. I wish you every bit of success and look forward to bringing matters to a close for you on completion. Best wishes, Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotStephen was so helpful and kept up to…
Stephen was so helpful and kept up to date throughout. We can't recommend them highly enough. Thank you for all your help 😊
Mrs · 20 November 2018
Agent replied · 29 October 2023
Thank you for your kind words, I'm so happy the transaction for your mum went through smoothly and in a short space of time.I look forward to handing over the keys to you. Stephen DownSenior Client Manager - Farnborough
★★★★★ 5/5
TrustpilotGreat communication and patience…
Great communication and patience throughout the entire tenancy and moving process. Thanks Andy.
LR · 22 November 2021
Agent replied · 29 October 2023
Thank you for taking the time to write this review, I hope you are enjoying your new home and we wish you all the best.Kind Regards,Andrew Travers​Senior Lettings Manager
★★★★★ 5/5
GoogleWe've had a great experience with both Paul and Tom. Tom has given us friendly, no nonsense advice and it's been a pleasure having him show us around some of their properties. Would definitely recommend
Di · 28 March 2024
Agent replied · 7 July 2023
Di, thank you so much for taking the time to leave us such a positive review from your recent experience. I'll be sure to share this with Tom and the team.
Very best wishes,
Vicky
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service and an Estate Agents I can highly recommend. Our Agent Kieran provided the most exceptional service. He was extremely pleasant and kept us informed communicating with us throughout the process and even intervened with solicitors to assist pushing through our sale and purchase.This can be a stressful time and Kieran took a lot of pressure off us.Thank you Mackenzie Smith - outstanding service
Gerard · 10 February 2021
Agent replied · 29 October 2023
Dear Mr Egan, Thank you for your very kind review. It certainly proves that even when the client is a family member, every transaction can have it’s challenges. I’m delighted that we got there in the end and look forward to visiting you in your new home soon! Kind regards, Kieran EganSenior Client Manager - Hook
★★★★★ 5/5
TrustpilotSale of bungalow
Simon and Kieran were very helpful from the start and kept us informed throughout the sale process.
Mr · 2 February 2021
Agent replied · 29 October 2023
Dear Mr Belchamber,Thank you for posting your review. Kieran and I are delighted that we overcame the various hurdles presented, and to be able to bring your sale to successful conclusion.Best wishes,Simon Dredge Hook Branch Manager
★★★★★ 5/5
TrustpilotHaving sold our property through the…
Having sold our property through the Ash Vale office (in 6 days from going on the market and having changed from another agent who had no viewings in 6 weeks!) and bought our new house with the Fleet office, this made the whole process 10 times easier. Both teams were absolutely fantastic in pushing both transactions through and I can’t recommend buying and selling through Mackenzie Smith highly enough. Thank you
Sarah · 5 October 2018
Agent replied · 29 October 2023
Sarah,It was our pleasure to not only act for you on your sale, but also on your purchase through the Fleet branch. Thank you for your kind review which I have also shared with James and his team in Fleet. We wish you all the best for the future.Kind regards,John MundayAsh Vale Branch Manager
★★★★★ 5/5
TrustpilotFaultless service
Stephen Down at Mackenzie Smith has been incredibly helpful throughout the challenging process of buying and selling a home. He went out of his way to ensure communication was excellent and all parties were kept informed and supported throughout. Nothing was too much trouble - he was patient and understanding and particularly as I am pregnant and have just moved, days before my due date I really appreciated his empathy and integrity.
Nicola · 22 October 2017
Agent replied · 29 October 2023
Nicola, thank you so much for your kind words. It was a pleasure assisting you in the purchase of your new home. Thank you also for your patience and I wish you all the best with the birth/new arrival and your future in your new family home. Best regards,Stephen DownSenior Client Manager
★★★★★ 5/5
TrustpilotReally good experience purchasing a house
Really good experience purchasing a property through Meckenzie Smith. Kieran was great, very polite and friendly, and always responded quickly to our enquiries.
Mrs · 22 August 2018
Agent replied · 29 October 2023
Dear Mrs Davis,Thank you for your positive feedback following the service you have received from us. It is greatly appreciated. Congratulations again on your recent exchange, I look forward to seeing you on the 28th to hand over the keys.Kind regardsKieran Egan, Senior Client Manager, Yateley
★★★★★ 5/5
TrustpilotReally efficient service
Jayne was really helpful and efficient when we rented from Mackenzie Smith. Always readily available to speak to on the phone and was really informative.
Anna · 21 January 2016
Agent replied · 29 October 2023
Hello Anna,Thank you for your comments, I’m pleased that you are happy with our service so far during your tenancy.Best WishesJayne
★★★★★ 5/5
TrustpilotExcellent service
I can’t speak highly enough of the support and understanding we received from Mackenzie Smith during a very difficult year when we lost two close relatives. We were left with two properties to sell, both a long distance away from where we live, under lockdown restrictions. Mackenzie Smith handled both for us very successfully. They are professionals with a heart - thoroughly recommended!
Mrs · 10 June 2021
Agent replied · 29 October 2023
Thank you so much for your kind words, I much appreciate your thoughts.It was a true pleasure acting on your behalf, I hope it has now removed some of the stress.Best wishes,David Lake​Senior Client Manager - Farnborough​
★★★★★ 5/5
TrustpilotQuick Sale
Jason was extremely efficient handling my sale. I particularly liked the fact that he invested plenty of time with me at the initial meeting, explaining my options and making me feel at ease without rushing. I was kept informed throughout the transaction
I would have no hesitation in using Mackenzie Smith in the future or recommending them.
Parish12 · 27 September 2015
★★★★★ 5/5
TrustpilotMackenzie Smith Hartley Wintney
The team at Mackenzie Smith in Hartley Wintney were excellent. We found them professional, friendly and helpful. We would definitely recommend them.
Mrs · 21 February 2019
Agent replied · 29 October 2023
Thank you ever so much for your review, it was a pleasure dealing with you and I know the new buyers are looking forward to living in this delightful home. With kind regards,Mark WilsonSenior Client Manager - Hartley Wintney
★★★★★ 5/5
TrustpilotHighly professional and personal service
Highly professional and personal service from Steve Tetlow and James Webster at Mackenzie Smith in Hartley Wintney. From start to finish they managed both the sale of our house and the purchase of our new home with dedicated advise and support along the way ensuring that both transactions were completed satisfactorily. We always received a highly personal service from them both and would not hesitate in recommending Mackenzie Smith to anyone.
Jorge · 12 June 2018
Agent replied · 29 October 2023
Thank you Jorge, it has been absolute delight acting for you and Karen, for both your sale and purchase.We look forward to seeing you around the village.Kind RegardsJames WebsterSenior Client Manager - Hartley Wintney
★★★★★ 5/5
TrustpilotExcellent service
We were delighted to sell during such a difficult time. Kieran was great and kept us informed throughout.
Hook · 25 August 2020
Agent replied · 29 October 2023
Thank you for your positive review. I’m really pleased that your transaction went through successfully. If we can do anything to assist you in the future, we’d be delighted to hear from you. Best wishes, Kieran EganSenior Client Manager - Hook
★★★★★ 5/5
TrustpilotThank you to Mackenzie Smith Fleet
Thank you to Mackenzie Smith Fleet-James, Andy and Luke.James Harris managed our case and I am very grateful for all his help and support throughout the process. I really appreciate he was involved and gave me precious advice when I had some miscommunication with our solicitors.He was always professional and friendly, giving us updates.I would highly recommend Mackenzie Smith to anyone looking for professional service for their house purchase.
Ana · 3 July 2019
Agent replied · 29 October 2023
Dear Ana,You have been a delight to deal with and I know you are going to enjoy a great summer in your new home.I personally would like to welcome you and your family to Fleet, you could not have chosen a better place.Best wishes,James HarrisFleet Branch Manager
★★★★★ 4/5
TrustpilotFleet branch
Bought and sold with the Fleet branch and found them to be very professional and easily contactable throughout the whole process. First time we have sold a house and would use them again. Only reason that it wasnt 5 stars was that i felt they over estimated our property in order to gain the sale, however we were more than happy with the speed and price we eventually paid altogether.
Chris · 7 December 2018
Agent replied · 29 October 2023
I'm so glad we were able to get this sale over the line for you, really pleased for you.I wish you and your family a Happy Christmas!Justin SmithSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotExcellent personal service
We received excellent service from McKenzie Smith and in particular Paul Phelan provided a personable service from day one. We encountered a testing process with selling our property but McKenzie acted as our constant point of contact which for this we were very thankful. We would not hesitate to recommend them. Thank you
James · 9 June 2019
★★★★★ 5/5
TrustpilotExcellent service for selling our…
Excellent service for selling our house, Andy was brilliant from valuation and through to sold, would recommend to anyone selling their house.
Gemma · 24 October 2018
Agent replied · 29 October 2023
Thank you for your 5* review Gemma, I am so pleased we were able to assist you in your move. It was an absolute pleasure dealing with yourself and your family and I wish you all the best in your new home!Kind regardsAndy MoranSenior Client Manager - Fleet
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Things has been handle out of the way. Very hepful and professional.
Ms · 7 July 2021
Agent replied · 29 October 2023
Dear Pooja,Thank you for your kind words, I do try my hardest to ensure a sale does proceed to completion and feel sure that you will be very happy in your lovely new home, and thank you for your gift it is very much appreciated.Best wishes for the future and kind regardsDavid Lake​Senior Client Manager - Farnborough​
★★★★★ 5/5
TrustpilotA huge thank you to Darren and his team…
A huge thank you to Darren and his team at Ash Vale. They did an amazing job and really went the extra mile to sort this complicated purchase out. Their service was beyond anything I have previously experienced from an Estate Agency when buying or selling. Can’t thank or recommend them enough.
Mrs · 22 October 2019
★★★★★ 5/5
TrustpilotFirst time home buyers
First time home buyers, Nick at Mackenzie-Smith was very helpful and informative throughout the process with very good communication throughout which ensured a quick and seamless transaction, Thank You Nick.
Mr · 2 June 2023
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