Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommended
Very good, reliable and responsive service from start to finish from Steve, Pedro and the team at MacKenzie Smith (Farnborough) for both the sale of our existing property and purchase of our new one - highly recommended.
Kris · 11 May 2017
Agent replied · 29 October 2023
Hi Kris,Thank you for your kind review. It's great when things come together as they did with Cedar Road being your sole target house.I am glad that we were able to help you make this happen.Best of luck in your new home.Steve PantherBranch Manager
★★★★★ 5/5
TrustpilotMany thanks to Nick Kirby for all your…
Many thanks to Nick Kirby for all your help with our first house purchase! Grateful for your regular updates throughout the process, can't wait to get in now! Thank you :)
Jen · 6 September 2020
Agent replied · 29 October 2023
Thank you for your kind review, Jen. It was a pleasure helping you with your first purchase and hope that you are really happy in your new home. All the best, Nick KirbySenior Client Manager
★★★★★ 5/5
TrustpilotBuying and selling through Mackenzie Smith
We bought and sold through Mackenzie Smith and found ourselves in a fairly large chain. The whole process was dealt with very professionally and as customers, were kept informed of changes that were of concern and interest.It wasn't long to build a first name basis where a level of trust and honesty was established that left us comftable and confident that our sale and purchase would be well looked after..
Rob · 17 May 2022
Agent replied · 29 October 2023
Thank you for you kind feedback.It has been quite a journey and I am just delighted as a team we managed to bring the whole thing together and you have secured the house you had always been interested in.You have been a pleasure to act for on both sale and purchase and I know as a family you are going to be so happy in your new home.Best wishesJames HarrisFleet Branch Manager
★★★★★ 1/5
TrustpilotSingle parent owed rent rebate
Steer clear of the Fleet office if you are a tenant. The staff are just awful to deal with. They lack human decency and compassion. It's been 4 months since I moved out and they still haven't repaid rent due back from overpayment. They are now not responding to my emails. I sincerely hope to never cross paths with them ever again!
Single · 24 March 2023
Agent replied · 29 October 2023
Thank you for your review. As you are aware we represent the landlord in this matter. We understand you are frustrated but as this matter is in dispute, and not in our hands, we are unable to comment further. Regarding your other comments this will be looked into thoroughly and the result of our investigation will be made available to you.Ed Mackenzie SmithChairman
★★★★★ 5/5
TrustpilotSuccessful completion of sale
I would highly recommend Mackenzie Smith as a top class estate agency. John Munday and his team supported us right through the process of selling our house, with valuable guidance and extreme patience and dedication. Thank you.
Alex_D · 24 January 2017
Agent replied · 29 October 2023
Dear Alex,I'd like to personally thank both you and Maria for taking the time to review our service and offering such kind words.We wish you all the best for the future.John MundayBranch Manager
★★★★★ 5/5
TrustpilotSimon D at Mackenzie Smith - superstar
Simon D at Mackenzie Smith has gone above and beyond to help us with the purchase. Incredibly friendly and considerate and made a long and drawn out purchase much smoother where possible. Communication was great, right down to finding time to deliver our keys whilst packing up.
Miss · 3 April 2024
Agent replied · 24 August 2024
Dear Mr Barrowcliff and Miss Igra,Thank you for posting such a positive review. I am so happy for you that you are now in your new home, after the challenges that the legal work presented. It was a pleasure to bring you your keys. I wish you many years of enjoyment there and I hope to see you around the village.Kind regards,Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotAmazing servicefrom the Fleet branch
Amazing servicefrom the Fleet branch. Jon kept us up to date every step of the way. Nothing was to much trouble. I would always chose to sell my property with McKenzie Smith 10 out of 10
L · 13 March 2018
Agent replied · 29 October 2023
Hi Lezley-Anne,What a fantastic experience it has been in getting to know you during your property sale and purchase.It is a shame that I/we are unable to make your farewell dinner. Emma and I were both touched by your kind invite.I look forward to staying in touch.Warm regardsJon LaceyFleet Branch Manager
★★★★★ 5/5
TrustpilotOnce again
Once again, David Lake has been everything you want in an estate agent and more. Make sure you contact him if you are thinking of buying or selling a home.
Mrs · 25 November 2020
Agent replied · 29 October 2023
Thank you so very much for your very kind review, I do try to do my job to the best of my ability, and it was a true pleasure dealing with you.Thank you once again.Kind regardsDavid LakeSenior Client Manager - Farnborough
★★★★★ 4/5
TrustpilotHouse Sale
The Staff at Fleet Branch were really understanding and professional. James harris, Justin Smith and Luke tried their very best to understand my situation and especially James was very empathetic, kind and patient.
M.E · 16 October 2019
Agent replied · 29 October 2023
Dear Mrs Thorne,Thank you so much for your lovely words.I really hope you have settled down in your home as I really do appreciate what a difficult move it was for you.Best wishes,James HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotGood agent with professional and attentive staff.
I found it very easy to deal with Simon and Kieran at the Hook Branch. They were considerate of my personal requirements and worked hard to find me the sort of buyer that I needed. They achieved a good number of viewings quickly and did a good job of keeping me informed about progress of each of the viewings and interested parties. Their efforts ultimately resulted in them finding me a buyer who had no chain and could move quickly which was exactly what I wanted. I would not hesitate to use their services again in the future.
Stuart · 2 March 2020
Agent replied · 29 October 2023
Dear Mr Lockyer,Thank you for taking the time to review our service. Kieran and I were very pleased to act for you and to bring your sale to a successful conclusion with the chain free buyer that you were seeking. It goes without saying that should we be able to assist you further at any time, we would be delighted to hear from you.Best regards,SimonSimon Dredge (BA Hons)Branch Manager
★★★★★ 5/5
TrustpilotOMG!!
OMG!!! This is the best estate agent experience I HAVE EVER HAD!!!!! WOW!!!25 viewings and 3 offers - the first came in week 2 - all in 3 months!!! AND for just under the asking price!!!!!!Right from the off, I could not believe Mackenzie Smith’s incredible talent and proficiency! The viewings just kept coming and coming and coming. I was exasperated at what was happening! I just knew I had made the right choice. From start to completion, the entire process was managed perfectly, and as we had planned, executed by Mackenzie Smith with precision and professionalism. This is simply outstanding performance, in a difficult marketplace, and demonstrates what can be achieved.The team, consisting of Pedro Barros, Stephen Down and Steve Panther, went all out, and it worked.If you’re looking to sell, look no further. This team is a winning combination, they’re on a different playing field. Crack on!
D · 19 February 2020
Agent replied · 29 October 2023
Hello DeliaOn behalf of the team here, thank you so much for that amazing review, it makes the job totally worthwhile to read things like this.Kind regardsSteve PantherBranch Manager
★★★★★ 5/5
TrustpilotEXCELLENT ALL ROUND SERVICE.
The Mackenzie Smith team at the Aldershot Branch dealt with the sale of our property very professionaly and made it all go through so easily and kept us up to date with the progress on a regular basis. We would highly reccomend them. Many thanks to Tom Knight(manager) Alistair, Matthew and the rest of the team at the Aldershot Branch.
NEIL · 26 March 2021
★★★★★ 5/5
TrustpilotThank you to Nick Kirby and all the…
Thank you to Nick Kirby and all the team for selling my family home, and delivering excellent customer service in this challenging year of pandemic. You were consistantly fantastic from our first meeting 'til post completion. I will certainly recommend you to all from friends in Aldershot, should they consider a house move. Well done Nick and all at Mackenzie Smith !!!
Maria · 25 September 2020
★★★★★ 5/5
TrustpilotCan highly recommend Steve and the Farnbough Team
Steve (the manager in Farnborough) has been brilliant throughout the purchase process. He is always available by phone or email, can relate well to my needs and has always provided an honest opinion. I was shown around the flat the first two occasions by a young assosiate who was a credit to his team. The team in Farnborough have now dealt with the sale of my house and then 3 years later the purchase of my new home. I've been extremely happy with them on both occassions. I can highly recommend.
Matt · 4 February 2020
Agent replied · 29 October 2023
Thank you Matt for your kind review of service received and thank you for the patience shown for almost a year old transaction. I hope that you & your daughter are very happy in the apartment for years to come.Kind regardsSteve PantherBranch Manager
★★★★★ 5/5
TrustpilotGoing the Extra Mile
We used Mckenzie Smith Fleet Branch for the Sale of our Father's property who had recently passed away and whose property was going through probate. This was a very emotive and distressing time for us and myself in particular and both James and Luke at the Fleet branch looked after us through the whole process, helping us every step of the way ensuring we understood everything and treating us not only with professionalism but with kindness and empathy, something I am sure not many Estate Agents manage to achieve in this day and age. Helping us navigate a very difficult time in our lives.Whilst this sale was never about the money for us people will no doubt like to know that they achieved an excellent sale price for the house in a very short space of time.I would have no hesitation in using them in the future and cannot recommend them highly enough to anyone considering selling their own home.
Mrs · 29 January 2020
Agent replied · 29 October 2023
Dear Tracy,Thank you so much for you kind, constructive and detailed feedback.Having done this job for a long time now you really do get to understand how difficult and different people's circumstances can be. I knew from the minute I came to value the house this was going to be a challenging time for you and I am only glad we were able to assist and make it as smooth as possible.Please take care and make sure you pop in and see me when you are next in Fleet.Best wishesJamesJames HarrisBranch Manager
★★★★★ 2/5
TrustpilotImprove your Customer Service Skills in Ash Vale
We bought our first house with Mackenzie Smith Ash Vale and I'm sorry to say Jason disappointed us throughout the process. He wasn't truthful with regards to the sellers vacating the property (which wasnt an issue in the end but it created a high level of distrust from the beginning). We didn't feel he was acting as a neutral representative like an estate agent should. We feel he caused alot of uneccesary grief with regards to the process - unhelpful when he was asked to assist with specific documents that were needed from the seller before exchange, and then getting involved in legal things that he shouldn't have been. He was rude throughout. And on the day of completion he left an abrubt voicemail saying he would let us know when we could access the property (when in fact we had legal access already), he didnt even have the decency or professionalism to congratulate us. He even threatened to put the property back on the market after WE had been waiting patiently for months for the sellers solicitors to get their act together and provide the documents that were needed to exchange otherwise the lender would not release the funds. We will not be using them when we come to sell our property in the future. Oh and they even called us during the process to ask if we were still looking for a property! So lack of communication within the team. We are now aware that the animosity throught this process was not driven by the sellers but solely by Jason. I would like to say the young chap that did give us the keys that day was extremely polite and professional.
Amy · 24 January 2020
Agent replied · 29 October 2023
Thank you for your very honest and frank review.Is it very disappointing that on this occasion you feel that we have not delivered the exceptional service for which we are normally recognised by the majority of our other reviews.We pride ourselves on offering outstanding customer service, but it would appear on this occasion that despite the fact that we are employed on behalf of the seller, our relationship with you as a purchaser did not meet your expectations.All your comments have been noted and we will continue to work tirelessly to provide a service acceptable to all parties with whom we have contactStephen TetlowManaging Director
★★★★★ 5/5
TrustpilotKeeping Calm gets results
Simon and his team could not have been more helpful in making the purchase of new home as smooth as possible.What ever the obstacles Simon calmly helped solve them.Thank you Alastair & Kerry
Mr · 6 August 2019
Agent replied · 29 October 2023
Dear Mr and Mrs Jeffrey,Thank you for your positive comments. I’m delighted that we were able to assist your chain in order to get you into your new home.Best wishes,Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotSelling a flat as an Executor
I dealt with Stephen Down at the Farnborough office. He was approachable and gave good advice. He kept me updated on a regular basis. I would be happy to use Mackenzie Smith again.
Mrs · 5 August 2019
Agent replied · 29 October 2023
Thank you for your kind review and for the business. Best wishes, Stephen DownSenior Client Manager - Farnborough
★★★★★ 5/5
TrustpilotA fantastically individual process with dedicated support
Right from the start of the process, Mackenzie Smith recognised the individual selling points of our property and valued what had made the property special to us over the last 3-4 years. Whilst our conveyancing process did become drawn out, we knew we could trust James with his polite, yet persistent, demeanour to work behind the scenes to liaise with our buyers and solicitors to push the deal through. In the end we secured our dream house and we couldn't have done it without the support of the entire team at Mackenzie Smith.
Dr · 8 December 2019
Agent replied · 29 October 2023
Thank you so much for your kind and constructive feedback.I fully appreciate it has been a challenge, but patience and persistence paid off in the end. Your buyers are over the moon and probably as happy and excited as you are at spending Christmas their new home.You have been a delight to deal with on the second occasion and you know where I am when you are ready to move again...Best wishesJames HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotMy recent house move
My recent house move has been has been a long process and involved getting my house registered with the Land Registry. Throughout the process Any Moran and Justin Smith have kept me informed and have worked very hard to keep the process on track. As we approached exchange of contracts Justin did a great job in making it all happen within 10 mins or so of a hard deadline.Throughout the sale of my property everyone from MacKenzie Smith did a great job in organising the viewings and securing a sale. I would use them again.
Victor · 4 December 2019
Agent replied · 29 October 2023
Thank you for the kind words, it really means a lot to me and the team. I am so pleased for you both that we got this over the line the other day for you.Looking forward to seeing you next week.Justin SmithAssistant Branch Manager - Fleet
★★★★★ 5/5
TrustpilotThoroughly recommended
Thoroughly recommended. Despite all sorts of unexpected events, and who could have predicted covid-19, James and team were always very helpful and progressed our sale with efficiency and clarity.
Mr · 21 November 2020
Agent replied · 29 October 2023
Thank you for you kind words. Moving house is a challenge at the best of times, but as you rightly say we couldn’t predict what was ahead of us with the whole Covid-19 situation which just made everything a little more interesting. The main thing is we got there in the end and I know you are already enjoying life in Sussex. Best wishes, James HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotExcellent service
Excellent service from Simon and the team in the Hook office. For some house sales, a local estate agent is essential. We found the services offered by Mackenzie Smith were what we needed.
Andy · 21 June 2019
Agent replied · 29 October 2023
Dear Andy,Thank you for providing such a positive review. I’m so pleased to have acted for you and to have brought your sale to a successful conclusion. I’d like to wish you well in your new home and should you require any advice in the future please don’t hesitate to call me.Simon DredgeBranch Manager - Hook
★★★★★ 5/5
TrustpilotA great outcome!
Simon at the Hook office went out of his way and beyond the call of duty to ensure that our house sale went through. He kept us fully informed of progress, responded promptly to every request and was a pleasure to deal with.
Moira · 28 May 2024
Agent replied · 24 August 2024
Hi,Thank you so much for your positive review, Moira, it has been my pleasure to act for you. I am glad I helped in selling your property and in bringing the process to a successful conclusion. All the best for the future,Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotI wish I knew about them for previous sale!!
Unfortunately, I can only say we regret that we made the mistake of going with one of the big boys in the estate agent world and not McKenzie Smith for our sale. However, I am pleased to say our purchase was made through them (and you would have thought the sale too with their hard work!!) I believe their continuous support, world class communication and attention to detail was the reason we managed to complete, on what felt like an impossible chain at times. I wouldn’t think twice about using them in the future for our sale, I can’t fault neither Gavin or Paul in any way, and I certainly can’t thank them enough.
Gd · 28 November 2019
Agent replied · 29 October 2023
Thank you so much for this review, I can’t be more pleased with your comments. You guys really deserve this move after the stress it has caused you, I thank you again for your patience also.This is now that moment where you are looking back on it all and you will laugh one day. But, for now, just enjoy the excitement of moving into your new home and I look forward to passing the keys to you tomorrow.All the best from team Yateley.Gavin FrySenior Client Manager
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