Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAbsolutely excellent service
Simon at Mackenzie Smith has been fantastic from start to finish. We both sold and bought through the agent and they made what can be a very stressful process so much more bearable. From marketing our property to completion Simon guided us through the process all the way and kept us informed and updated on any developments. I would not hesitate to use this estate agent again.
Mrs · 10 November 2022
Agent replied · 29 October 2023
Dear Mrs Knox,Thank you for providing such a positive review. Whilst achieving the sale on your property proved to be the easy part, it was the managing of your sale through to exchange on contracts that proved to be the most challenging aspect. Needless to say that I was over the moon for you once your sale reached its successful conclusion. I have every confidence that you will be happy in your new home, and I look forward to seeing you in the village.Best wishes,Simon DredgeHook Branch Manager
★★★★★ 5/5
TrustpilotHelpful, thoughtful and a great communicator
Andy has been fantastic every step of the way. Helpful, thoughtful and a great communicator. I thoroughly recommend him to anyone thinking of letting their property.
Sandra · 17 December 2021
Agent replied · 29 October 2023
Hello Sandra,It's been a pleasure to help you secure tenants for your property and thank you so much for letting Mackenzie Smith be able to do this for you.Kind Regards,Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotHouse sale in Yateley
The team in the Yateley office provided an excellent service throughout the process of selling my late father's property. They had a sound knowledge of the local market, quickly finding a suitable buyer and keeping me well informed at all times. I received good, honest advice and found the team members friendly and courteous. I liked the straightforward approach to marketing and despite the current difficulties of the COVID situation, the viewings and subsequent sale were handled in a professional manner.I was delighted with the service from Mackenzie Smith and would have no hesitation recommending this agent to friends and family.
Mrs · 12 September 2020
Agent replied · 29 October 2023
Elisabeth, selling your fathers house was a real pleasure due to its character and popular location.Thank you for taking the time to leave such a positive review, it's much appreciated.Best wishes, Paul PhelanYateley Branch Manager
★★★★★ 5/5
TrustpilotReassuring and professional help and…
Reassuring and professional help and guidance
Darren · 17 July 2026
★★★★★ 5/5
TrustpilotMackenzie Smith Fleet Lettings director…
Mackenzie Smith Fleet Lettings director Michael Clarke has been very helpful and professional in finding a tenant for our property quickly and efficiently, especially as we had a very small time frame to work with.
Anne · 21 June 2019
Agent replied · 29 October 2023
Dear Anne,Thank you so much for taking the time to write a review, it is very much appreciated.It was a pleasure dealing with you and I hope to see you again when you are back in the UK at Christmas.Kind regards,Michael ClarkeLettings Director
★★★★★ 5/5
TrustpilotMackenzie Smith
Mackenzie Smith, Ash Green, particularly Darren and Jason have been nothing short of superb. Every call and message has been answered. Nothing was ever too much trouble, they have been honest and quite frankly a breath of fresh air in the house buying process. We could not have done it without them. We couldn’t recommend them more. Thank you
JTW · 24 September 2021
★★★★★ 5/5
TrustpilotExcellent service & Helpful
As a first time buyer i had no idea of the process or timings etc. James Harris was really helpful & kept me informed no matter how small the progress. Great attitude and professionalisum through the whole process.
Miss · 10 October 2016
Agent replied · 29 October 2023
Hi Natalie,Thank you for your kind words, you were an absolute pleasure to deal with and your patience with the process appreciated.It is always very satisfying to see a first time buyer successfully getting on the ladder and I'm sure you will be extremely happy in your new home.Best wishes,James HarrisSenior Client Manager
★★★★★ 5/5
TrustpilotWe couldn't thank Nick of Mackenzie…
We couldn't thank Nick of Mackenzie Smith enough throughout the transaction. We will definitely be recommending him to family and friends. Thank you so much Nick.
Mr · 16 November 2021
Agent replied · 29 October 2023
Hello Mr Jones,Many thanks for leaving a review after having exchanged on your sale. I am really pleased to have had the opportunity to help you with your move. I wish you all the best in the next chapter of your lives and will very much look forward to all your recommendations contacting me!Best regards, Nick KirbySenior Client Manager - Ash Vale
★★★★★ 1/5
TrustpilotThis has to of been the worse…
This has to of been the worse experience of Estate Agents in the history of the world, completely incompetent staff, unwilling to explain about a house that we were interested in, the staff also tell lies to clients, exceptionally unprofessional
Mel · 20 August 2024
Agent replied · 24 August 2024
We are disappointed to have received your review. We pride ourselves on delivering the best service possible and would welcome the chance to discuss this further. Please feel free to get in touch, so that we can address issues precisely.Kind regards,Darren AllettAsh Vale Branch Manager
★★★★★ 5/5
TrustpilotExcellent - totally 5 star service.
A brilliant, professional, informative and efficient service received.No question unanswered.Completely made a potentially stressful situation enjoyable and stress free.We dealt with Andy throughout who was a credit to Mackenzie Smith.Thank you.
Miss · 26 October 2020
Agent replied · 29 October 2023
Thank you very much for your kind words. I am so happy you managed to secure the property quickly and move in within a week. I wish you all the best in your new home, it was my pleasure to help make this happen for you. Kind Regards, Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotMark was absolutely excellent at…
Mark was absolutely excellent at keeping this sale alive despite changes in direction from the seller.A very approachable and conscientious person who really did go above and beyond in this sale.
Mr · 23 October 2020
Agent replied · 29 October 2023
Dear Gordon & Sarah, Thank you for your review, it was a pleasure dealing with you, and welcome to the village. Kind regards, Mark WilsonSenior Client Manager - Hartley Wintney
★★★★★ 5/5
TrustpilotAmazing Service
After agreeing a let for April , given the circumstances the tenants could not move on time . As we had to be out of our current property , Tracy Cook managed to place us in an apartment in the same block until we could move in . Service from Tracy , and also the communication has been impeccable . Would advise anybody looking to let or buy to speak to MacKenzie Smith . We are delighted with the service they have provided .
Miss · 9 July 2020
Agent replied · 29 October 2023
Thank you for the review, it was a pleasure dealing with both you both and helping you out in stressful times. I hope you will be very happy in your new home. Kind regards, Tracy CookLettings Manager (MARLA)
★★★★★ 5/5
TrustpilotProfessional and easy to deal with
As executors of a Will , one of the assets we had was a small piece of land . We needed to make sure we maximised it’s potential although the value was low We engaged Katherine Gray after a recommendation and she sold the land at above the valuation and then progressed the sale with solicitors and buyers being well informed A great result as our time was minimised and the result at the top end of our hopes
Mr · 20 October 2020
Agent replied · 29 October 2023
Dear Mr Lane, Thank you for your kind review yesterday. It was a pleasure to work with you and your co-executor in what was a rather unusual sale. As you say, whilst the area of land was small, we were pleased to put together a deal that worked for all parties involved. I wish you all the best with the remainder of your executor responsibilities and if there was ever anything else you needed from either myself or the team at Mackenzie Smith, please don’t hesitate to get in touch. With kind regards as always, Katherine Gray Land Director
★★★★★ 5/5
TrustpilotGreat Service
Steve has been very good with his communication, throughout the whole process, and selling my house was a very easy experience with Mackenzie Smith. They really took care of everything, allowing me to get on with my job.
Sam · 1 April 2016
Agent replied · 29 October 2023
Thank you Sam for your reviewIt was a pleasure dealing with you & thank you for your co-operation in helping to get this through. Good luck with your onward purchase.RegardsSteve Panther Branch Manager
★★★★★ 5/5
TrustpilotRecent Purchase in Farnborough
Gavin, Pedro and the team at Mackenzie Smith were excellent in progressing our purchase through them recently.We cannot fault their attentiveness and professionalism in making sure the whole process was carried out as smoothly as possible.Highly recommend
Cameron · 2 October 2017
Agent replied · 29 October 2023
It was an absolute pleasure dealing with you, the team and I wish you all the happiness in your new home.Please don't hesitate to get in touch if we can be of any assistance in the future.Kind regards Pedro BarrosSenior Client Manager
★★★★★ 5/5
TrustpilotGuiding light during lockdown
Buying a property during lockdown was not an easy task in the midst of the housing market on pause, and employees being furloughed across all industries. I got to see Mackenzie Smith deal with a pandemic so its fair to say i saw them at their worst and they were fantastic. My solicitor was useless in comparison. I was informed, advised, chased, and guided by them more so then the premium services i was paying for. I highly recommend and will certainly use them in future.
Mr · 23 June 2020
Agent replied · 29 October 2023
Mr Paterson, I can safely say this is a house purchase you will never forget, nor me for that matter. I am pleased we were able to help in order to try and make things as smooth as possible in what has certainly been a challenging time. Thank you for the kind words, we got there and I know you will be extremely happy in your new home - all ready for the summer. Best wishes, James HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotGreat!
We have very good experience with Mackenzie Smith agent. We have recently bought house through this agent and the communication was excellent. We would like to thank especially Gavin Fry for his excellent role throughout the process.
Mr · 29 August 2017
Agent replied · 29 October 2023
Dear Mr Gurung,Thank you very much for the review and I am pleased you had a good experience with us. I wish you and the family all the best in your new home.Kindest Regards,Gavin FrySenior Client Manager
★★★★★ 5/5
TrustpilotDealt with James & Luke
Dealt with James & Luke. They have been amazing! So efficient, helpful & their understanding has been impeccable. The whole process has been seamless. I can’t recommend them enough.Thank you so much James !
Mrs · 18 September 2019
Agent replied · 29 October 2023
Thank you so much for your lovely feedback.What can I say - exchanged within a week!!!I am so pleased to have assisted you in finding your new home, which I know you and the children are going to be so happy in.Best wishes,James HarrisFleet Branch Manager
★★★★★ 5/5
TrustpilotNew Landlords
So far, we're pleased with Mckenzie Lettings, especially with how helpful and honest Daniel H (Aldershot office) was in guiding us through the process of fixing up and renting our first BTL property.
Elizabeth · 3 December 2024
Agent replied · 27 December 2024
Dear Elizabeth, Thank you very much for your kind words. Both you and your husband have been a pleasure to work with. I appreciate how daunting it sometimes feels when taking the first steps in a new venture, particularly becoming investors and landlords. That said, you are very welcome if I have helped this process along in any way. Hopefully, I can help you once again when you are ready for the next one! Daniel HarleyLettings Manager (MARLA)
★★★★★ 5/5
TrustpilotGreat Guys!
Even though I eventually found my new property with another agent, I was totally impressed with the professionalism and courtesy of Mackenzie Smith team especially Stephen Down. Nothing was too much trouble. I would definitely recommend them.
Kay · 5 July 2017
Agent replied · 29 October 2023
Thank you for your kind review.Its been a pleasure trying to find a property for you and I wish you all the best wiTh your purchase and moving into your new home. Stephen DownSenior Client Manager
★★★★★ 5/5
TrustpilotVery happy first time buyers
We wanted to say many thanks to Nikki Best and John Munday in the Ash Vale office for the help and truly professional service they provided. We are looking forward to moving in and enjoying our new house.
Rosemary · 22 September 2015
Agent replied · 29 October 2023
Dear RosemaryIt was our pleasure, and we are both extremely happy that both Nikki & myself could keep you advised and update throughout the transaction. We both know you will be very happy in your beautiful new home.Kind regardsJohn Munday
★★★★★ 5/5
TrustpilotNick Kirby dealt with us for the sale…
Nick Kirby dealt with us for the sale of my Aunt's property. He was professional, giving us expert advice and kept us up to date with all proceedings. He was easy to contact by phone, email or text message and responded quickly. I would have no hesitation in recommending Nick Kirby at Mackenzie Smith for any house sale. Thank you Nick!!
Nick · 16 March 2021
★★★★★ 5/5
TrustpilotHighly recommended
Very good, reliable and responsive service from start to finish from Steve, Pedro and the team at MacKenzie Smith (Farnborough) for both the sale of our existing property and purchase of our new one - highly recommended.
Kris · 11 May 2017
Agent replied · 29 October 2023
Hi Kris,Thank you for your kind review. It's great when things come together as they did with Cedar Road being your sole target house.I am glad that we were able to help you make this happen.Best of luck in your new home.Steve PantherBranch Manager
★★★★★ 5/5
TrustpilotMany thanks to Nick Kirby for all your…
Many thanks to Nick Kirby for all your help with our first house purchase! Grateful for your regular updates throughout the process, can't wait to get in now! Thank you :)
Jen · 6 September 2020
Agent replied · 29 October 2023
Thank you for your kind review, Jen. It was a pleasure helping you with your first purchase and hope that you are really happy in your new home. All the best, Nick KirbySenior Client Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
