Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThanks to Micheal
Thanks to Micheal, my partner and I have had a great experience using Mackenzie Smith. We feel looked after with excellent and friendly support. We've been matched up with great landlords and look forward to moving into our new home.Thank you Michael!
Sophy · 23 October 2019
Agent replied · 29 October 2023
Dear Sophy ,Thank you for writing your review.I honestly believe you will both be so happy in your new home, especially at Christmas. It is going to be such a cosy home for you both.Kind regards,Michael ClarkeLettings Director
★★★★★ 5/5
TrustpilotWe recently used Mackenzie Smith…
We recently used Mackenzie Smith farnborough branch to sell our house. Stephen Down was brilliant and managed to sell it above the asking price! I would definitely recommend them, Stephen is the man for the job!
Sarah · 29 June 2021
Agent replied · 29 October 2023
Thank you for the review! I'm over the moon we were able to get you moved swiftly.Stephen DownAssistant Branch Manager - Farnborough
★★★★★ 5/5
TrustpilotAndy is great!
Andy was extremely helpful throughout our whole renting process, any questions we had were answered promptly, efficiently and we felt at ease the whole time.We felt everything ran smoothly thanks to him! We would definitely use Mackenzie Smith again.Highly recommended!
Miss · 2 July 2020
Agent replied · 29 October 2023
Thank you for the very kind words. We finally got there after missing out on the one before, but we did it! This is the part of the job I really enjoy when you find lovely tenants for a property.I know you will be in good hands with the landlord, he will look after you. It has been my pleasure and I wish you all the best, enjoy your new home together. Kind Regards Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotI wouldn't use any other agent
As always Michael and his team have done a great job finding me a great tenant. Michaels manner and professionalism is second to none. Nothing is too much trouble and they are all so helpful. I wouldn't use any other agent.
Tracy · 7 February 2020
Agent replied · 29 October 2023
Dear TracyThank you so much for taking the time to leave your review. It is very much appreciated.Once again it reinforces my belief that good landlords that take their responsibilities seriously and present their properties well, attract good quality tenants.I am certainly hoping for another long trouble free tenancy for you.Kind regards Michael Clarke (MARLA)Lettings Director
★★★★★ 5/5
TrustpilotA Committed and Knowledgeable Team
The service from Steve and Louise was first class and their intimate knowledge of the local market was very valuable. Feedback was provided in a very timely fashion through the entire sales process and we felt that we received honest opinions and advice at all times.
Mark · 20 August 2015
Agent replied · 29 October 2023
Hello MarkIt was a real pleasure in acting for you and Ellie and we trust that you will enjoy Shaftesbury as much as your time here in Hartley Wintney.Kind RegardsStephen Tetlow
★★★★★ 5/5
TrustpilotAndrew
Our first time renting a property and we were completely clueless!!! Andrew went above and beyond in finding us out perfect home. He answered all questions professionally and efficiently, even when they seemed so trivial. I would not hesitate in using him again in the future and would highly recommend his services. Andrew, I can not express my thanks enough! RegardsHayley & Tony
Anthony · 31 March 2022
★★★★★ 5/5
TrustpilotMike and the team have been fantastic…
Mike and the team have been fantastic through out our move. Even with Covid-19 restrictions, they have went above and beyond looking after us. Even with heating during these cold times, fast and professionally handled! Thanks Mackenzie Smith
Sandra · 8 December 2020
Agent replied · 29 October 2023
Dear Sandra, Thank you for leaving the review it is very much appreciated. I hope you will enjoy your new home and have a great Christmas there. Kind regards, Michael Clarke (MARLA)Lettings Director
★★★★★ 5/5
TrustpilotLetting
Jayne was a absolute pleasure to deal with, professional, caring and helpful. Nothing was ever an issue and she kept us updated with any changes or things we needed to know. I can't recommend Jayne highly enough, she has set the bar for lettings agents.
Joel · 6 March 2017
Agent replied · 29 October 2023
Dear JoelThank you ever so much for your kind words, it would have been great to have found you another property and keep you as tenants but I wish you both all the best in your new home.Best wishesJayne JohnsonSenior Lettings Consultant
★★★★★ 5/5
TrustpilotExcellent service
I am very pleased to have sold my house through Mackenzie Smith. John and Jason were extremely helpful and was very proactive on every situation. I will recommend Mackenzie Smith to everyone I know and I am happy to work with them in the future.
Kamal · 7 February 2017
Agent replied · 29 October 2023
Kamal,It was a pleasure acting for you, especially during this difficult time. Both Jason and I would like to thank you for your kind comments and wish you all the best for the future.Best wishes,John MundayBranch Manager
★★★★★ 5/5
TrustpilotSimon at Mackenzie Smith Hoom
Have to say Simon Dredge at Mackenzie Smith Hook was absolutely incredible throughout the process of our move. Fantastic communication and handled everything in a professional and efficient way.Would recommend him to anyone and was a true pleasure to have met him.
Adam · 24 June 2019
Agent replied · 29 October 2023
Dear Adam, Thank you for taking the time to leave your positive review. It was a pleasure to work with you in finding your new home. I’m sure you and the family will have many happy years there.Kind regards,Simon Dredge Hook Branch Manager
★★★★★ 5/5
GoogleMackenzie Smith have been professional from the very beginning. They gave an honest valuation and worked their hardest to ensure I achieved a full asking price sale in a very difficult market. Toni Scriven ensured that I was kept informed at all times, and was always professional, helpful and supportive. I would absolutely recommend them.
Heather · 28 March 2024
Agent replied · 29 October 2023
What a lovely review, thank you Heather for taking the time! I know the team will be so pleased to receive this, and we wish you all the best for the future, you know where we are if we can be of any more help!
Best wishes, Tom and the team
★★★★★ 5/5
TrustpilotExcellent Estate Agents
Nick at Mackenzie Smith made the process of selling our home as straightforward as possible and managed each stage professionally. He was incredibly helpful and supportive when managing the chain and ensured that the transaction concluded successfully. I would not hesitate to recommend Mackenzie Smith.
Mr · 23 September 2024
Agent replied · 29 October 2024
Hi,We appreciate your kind review, Mr Whitehead and Mr Jones, and are pleased that you had a good experience selling your property through us. Most chains have their challenges and I was happy to get involved, help to resolve them and to keep your buyer informed, too.We wish you all the best for the future in your new home.Kind regards,Nick KirbyAssistant Branch Manager - Ash Vale
★★★★★ 5/5
TrustpilotThe sale of our property went so well…
The sale of our property went so well due to the staff, in particular James Harris going the extra mile to help to understand the process and chase the relevant parties.
Mr · 21 August 2024
★★★★★ 5/5
TrustpilotGavin and his team have been brilliant…
Gavin and his team have been brilliant throughout. Excellent, professional and transparent service from start to finish. We chose Mackenzie Smith because of the realistic sale value, competitive rate and most of all because we felt our best interests really would be represented.
Mr · 8 November 2018
Agent replied · 29 October 2023
Dear Alison and Ian, Thank you for your review, I am pleased for you that the sale went through quickly.Best wishes with your future plans.Gavin FouracreYateley Branch Manager
★★★★★ 5/5
Trustpilotrented my property
Thank you Jayne. Excellent service from the start. Organised and professional. Took about one day to find the perfect Couple to rent the house. I would recommend mackenziesmith and Jayne who is fantastic at her job and really understands the business of letting property.. Mark
Mark · 1 November 2016
Agent replied · 29 October 2023
Dear Mark,Thank you so much for the lovely review, it’s been a pleasure letting your property out for you and sourcing such suitable tenants.Best wishes for your relocation,Kindest Regards.Jayne JohnsonSenior Lettings Consultant
★★★★★ 5/5
TrustpilotService very attentive and courteous.
Michael Clarke and his team did their utmost to accommodate any issues we had, and promptly returned our calls. They were always polite and pleasant to deal with, and we had every confidence that the rental property would be properly and efficiently managed and maintained.
Georgina · 23 October 2016
Agent replied · 29 October 2023
Thank you so much for your kind words.Its been an absolute pleasure working with you.Kind regardsMichael Clarke MARLA Lettings Director
★★★★★ 5/5
TrustpilotExcellent service
Having dealt with a number of different letting agents over the past few months I have to say that Andrew at Mackenzie Smith in Fleet has proved exceptional in his professionalism and understanding. He sourced an excellent property, ensured good communications and helped to ensure the process went as smoothly as possible.
David · 23 May 2024
Agent replied · 24 August 2024
Hi,Thank you for your kind review and for taking a chance on the property I thought might be suitable for you, after we spoke in length about what you were looking for.I am so happy we managed to secure the property you wanted and I hope you enjoy living there.All the best,Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotJames Harris was an absolute superstar …
James Harris was an absolute superstar throughout the whole process of buying our new home through Mackenzie Smith. He proactively managed the sale for his own client and couldn't have been more helpful and friendly to us in handling our purchase. Very much recommended.
Mr · 10 December 2017
Agent replied · 29 October 2023
Dear Chris and Laura,Thank you for your kind feedback and I hope you are both settling into your new home, no doubt looking forward to your first Christmas there. You were a pleasure to deal with and whist there were a few issues we needed to deal with along the way, in general the sale went well.Whist I am sure you will not be looking to move in a hurry, you know where I am as and when you do.Kind regards,James HarrisSenior Client Manager
★★★★★ 5/5
TrustpilotMacKenzie Smith Lettings Management
I have had my house managed by Michael Clarke and his team for the last 30 months. The service I have received has been personal, efficient, effective, totally reliable and personable, I cannot fault the service and support which has been provided to me.
Sb · 7 December 2017
Agent replied · 29 October 2023
Dear Sarah,Thank you so much for taking the time to write a review, it is very much appreciated.It has been a pleasure dealing with you and your property, I look forward to managing future tenancies for you.Very best regards.Michael ClarkeLettings Director
★★★★★ 5/5
TrustpilotThe excellent and professional service…
The excellent and professional service by one of your employees Nick was outstanding. He helped me every step of the way and was very informative and helpful. One of the best services I have ever had to date, highly highly recommend.
Mr · 31 October 2019
Agent replied · 29 October 2023
Thank you for taking the time to leave this review.I hope you are very happy in your new home and I am pleased to have been able help you get there. Take care, Nick KirbySenior Client ManagerAsh Vale/Aldershot
★★★★★ 5/5
TrustpilotMany Thanks to Andy and the team for…
Many Thanks to Andy and the team for all their help and advice, especially during lockdown, at a difficult time there was always somebody at the end of the phone for guidance, making letting my property a painless experience!
Nicola · 15 June 2020
Agent replied · 29 October 2023
Hello Nicola, Thank you for your kind words and thank you for your help during these tough times.We look forward to working with you again in the future. All the best, Andrew TraversSenior Lettings Manager
★★★★★ 5/5
TrustpilotProfessionalism
The experience was professional thought out.Steve the Manager kept us informed when awaiting information.
Mrs · 13 October 2023
Agent replied · 29 October 2023
Thank you, Sally and Roy, for your patience whilst the buyer’s itinerary was being resolved.Good luck to you both going forward. Kind Regards,Steve PantherFarnborough Branch Manager
★★★★★ 5/5
TrustpilotOrwell close
Very much satisfied, communication was excellent. Steve Phanter and his team was very helpful and dedicated to complete the purchase and kept us updated all through out. Sterling job, keep it up guys.
Glenn · 22 October 2021
Agent replied · 29 October 2023
Thank you Glenn for your review.Yes it was very trying with the “legals” but we got there in the end. Many congratulations and I look forward to seeing you soon.Steve PantherFarnborough Branch Manager
★★★★★ 5/5
TrustpilotSimon and Kris were really helpful…
Simon and Kris were really helpful throughout the process. They were thorough in their due diligence and matched us with the right buyers as we needed a bit of time to find our next house. All in all, great guys and pleasant experience.
Eugene · 8 July 2018
Agent replied · 29 October 2023
Dear Eugene,Thank you for your positive feedback. As returning clients, Kris and I were delighted to act for you. I wish you well in your new home and should you ever need our assistance in the future, please feel free to get in touch.Simon Dredge Hook Branch Manager
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